Kurt Wolf
Analyst · Sidoti
Yes. So Anthony, I appreciate the question. No, there's been nothing really that stood out from a month-to-month variance. What really -- the first indication we had is what we're seeing internally, the business is operating well. As an example, within Presort, I believe we've not lost a single customer since June, and we've been picking up businesses -- our business. So as we were progressing through the quarter, it did become a point of question of how are we operating well and not getting the financial results we were looking at. At that point, Paul and I got heavily involved, started to dig into the processes involved with forecasting, identified some process issues, some -- you're an analyst, you do forecasting yourself. There's just a lot that goes into it, particularly when you're at a company. We have access to tremendous amounts of data. Just understanding how we were processing data, assumptions we are making, et cetera. So we've -- so that sort of is what brought it up. It wasn't any sort of monthly variation. It just was the fact that the business is performing well and the financials weren't going as expected relative to budget. So when the operations are doing as well as you expect and the financials aren't quite as strong as you expect, there's clearly an issue with our forecasting. And I can assure you, Paul and I are very serious about this. We both stepped in. This has been a problem that's plagued the company for far too long during '22 and '23. It was something that I talked quite publicly about the problems of forecasting, and it's something that I've now been able to come to understand what the issues are, and we are taking this very seriously. We brought in outside help on it, and we're doing a lot internally to fix this once and for all so that we can be much more accurate in our forecasting. And again, this isn't just about providing guidance. This is we need to make significant investment decisions, business decisions. And if we don't have incredibly accurate data, we're going to end up making worse decisions. So it's unfortunate that we had this issue with our forecasting, but it's emblematic of what we're doing within the organization. We continue to identify issues. We aggressively get after them, fix them, and it makes us a better company for it. So it's frustrating to once again not be able to give great news on the forecasting front like we might have hoped for, but I think we're a better business as we continue to uncover these issues.