Good day, and welcome to the Dave & Buster's Entertainment Incorporated Fourth Quarter 2021 Earnings Results Conference Call. Today's conference is being recorded. Now I would like to turn the conference over to Michael Quartieri, Chief Financial Officer for opening remarks.

Thank you, operator, and thank you all for joining us today. Joining me on today's call are Kevin Sheehan, Board Chair and Interim Chief Executive Officer; and Margo Manning, Chief Operating Officer. After our prepared comments, we will be happy to take your questions. This call is being recorded on behalf of Dave & Buster's Entertainment Incorporated and is copyrighted. Before we begin our discussion on the Company's results, I'd like to call your attention to the fact that in our remarks and our responses to questions, certain items will be discussed which are not entirely based on historical facts. Any of these items should be considered forward-looking statements relating to future events within the meaning of the Private Securities Litigation Reform Act of 1995. All such forward-looking statements are subject to risks and uncertainties which could cause actual results to differ from those anticipated. Information on the various risk factors and uncertainties have been published in our filings with the SEC which are available on our website. In addition, our remarks today will include references to financial measures that are not defined under Generally Accepted Accounting Principles. Investors should review the reconciliation of these non-GAAP measures to the comparable GAAP results contained in our earnings announcement released yesterday, which is also available on our website. Now, I'll turn the call over to Kevin.

Thank you, Mike. Good morning, everyone. We are pleased to be speaking with you today as we reported another strong quarter of financial results. We have an exceptional business model, strong assets and a talented group of team members who are delivering outstanding service and experiences to our guests. We have made great progress as the fourth quarter revenue approached pre-COVID levels, while net income and adjusted EBITDA exceeded pre-COVID results compared to the fourth quarter of 2019. However, there is much more opportunity to unlock the potential of this business. We have begun a new phase of innovation, growth and value creation here at Dave & Buster's. As I said last quarter, we have a great brand with significant scale, a passionate team, and accretive stores in high-traffic, high-volume destination trade areas. We are focused on optimizing our current stores full potential and accelerating innovation to drive incremental traffic to our brand. We are ramping up our unit growth this year, and we will begin a more formal program to remodel our stores and give them a fresh look that's more in line with our new prototype. We are broadening our entertainment offering to include more immersive sports viewing experiences, including improvements to the watch environment. As Margo will detail shortly, we recently announced a partnership with UFC and WWE to bring all their pay-per-view events to our D&B locations across North America. Finally, our best-in-class arcade will get even better with our Summer of Games rollout supported by a significant marketing campaign. As you can tell, I am very excited about the future of this company. We have meaningful upside. And as you can see from our fourth quarter, we are on our way to realizing that potential. At this time, Mike is going to cover the fourth quarter results and share some thoughts on our expectations for the first quarter and fiscal year 2022. After that, our COO, Margo Manning, will update you on our operations. Mike?

Thanks, Kevin. Our fourth quarter results demonstrated our ability to drive significant improvement and profitability with relatively flat comp store sales compared to 2019 despite COVID implications. We continue to see a benefit from a higher mix of amusements and a leaner operating model. Even with headwinds from wage and commodity inflation, we have continued to grow margins and have offset these impacts through a more efficient labor model enabled by technology, lean process improvements, proactive pricing adjustments and more effective marketing investments. Looking forward, we are poised for our stores to return to new levels, benefiting from the removal of COVID restrictions, the return of special events and the efforts of recent initiatives. For fourth quarter sales, we experienced a comp store sales decrease of 2.6%, excluding the 14 stores that had vaccine mandates during the quarter. Including all stores, we experienced negative 6.8% comp and total revenue decline of 1.2% compared with 2019, reflecting softness due to the Omicron variant and associated vaccine mandates and the reduced Special Events business due to COVID. Our walk-in sales continued to post positive comps at 2.1%, although our Special Events business continued to lag at negative 58% compared to 2019. By month, our overall comps were positive 7.5% in November, negative 14.9% in December and negative 8.4% in January, which highlights the timing of when the Omicron variant hit. Our walk-in comps, which excluded the impact of our lagging Special Events business during a seasonally strong holiday party season were positive 13.9% in November, negative 4.1% in December and negative 0.9% in January. Regarding sales mix, amusements and other had a positive 7% comp and with 65% of our overall mix compared with 56% of our mix in 2019. This is mainly due to minimal discounting and a continued shift to…

Thank you, Mike, and good morning, everyone. We continue our commitment to simplify store operations, improving our guest experience and enhancing our food, beverage and entertainment offerings to drive sales and profitability. Our guest satisfaction shows the menu change made in May of 2021 is appealing to our guests. Additionally, we have established a new cadence of four food and beverage limited time offers per year aimed at driving check and food attachment. Starting in Q1, we are rolling out reservation capabilities throughout the brand to make it even easier for our guests to dine with us. Guests will now be able to reserve a table in our dining rooms directly through the D&B website or via open table. Our new beverage menu was designed to expand both reach and appeal. In Q4, we launched a tightly curated beverage selection that elevates the experience, adds new flavor profiles and improves relevancy. In Q1, we will make a strong push to revitalize our Late Night segment through a combination of marketing and programming efforts. Our Late Night Happy Hour initiative consists of a series of D&B nights, complete with custom content, anti-takeovers featuring club mixes from nationally known and regional DJs taking over the airways of D&B Live. As discussed on prior calls, we have launched several tests to determine the entertainment appeal of programming. These tests indicate our guests have an appetite for new entertainment offerings and we are continuing to refine these offerings with the goal of giving our guests more reasons to visit. As Kevin mentioned, early in Q1, we launched a nationwide partnership with both UFC and WWE to bring their pay-per-view events to the D&B locations across North America. This effort is to make Dave & Buster's the place to see all fights in an exciting…

Thanks, Margo. We are pleased with the results we delivered in the fourth quarter despite numerous headwinds, including vaccine mandates, Omicron, wage and labor pressure, supply chain challenges and lagging Special Events business. We are optimizing our return to a more normalized post-COVID environment as the headwinds we have experienced become tailwinds fueling our business as we move forward. We have an exceptional business model, strong assets and a talented team. There is meaningful upside potential for this company, and we are laser-focused on driving that to reality. Our team is extremely excited about the prospects for 2022 and 2023 and well beyond. Let me end with these thoughts. We came very close to reporting record fourth quarter revenue despite being significantly impacted by Omicron. We are starting to see a recovery in our Special Events business, which was down by 72% on an annual basis in 2021 compared to 2019. We are shaping our strategic initiatives and also making great progress improving margins. Our international efforts will start to blend in we believe beginning in the latter part of 2023, and then you can add in our heightened focus on sports viewing and sports betting. All of these actions will begin to write the script for the next couple of years. So tighten your seatbelts as we are on the move. Now, we will take your questions. Thank you.

Thank you. We can go ahead and take our first question from Andy Barish with Jefferies.

Yes. Hey. Good morning, guys. I wanted to focus on the quarter-to-date results here in 2022, which are impressive. Just kind of give us your sense if there is anything kind of coming through as a key contributor and/or spring break calendars if there's anything to point out there. I know, obviously, the last couple of years, that's been a little messy, but – let me stop there and then ask one more after this.

Andy, thanks for that question. It's actually very important because when you dig into the numbers, it really tells the true story of what's going on in this company, which is really significant. As we're going through the fourth quarter and we went through the first number of weeks, we're doing – our growth was up 7.6%. And then around the middle of December, Omicron, as you know, hit us and that was such an important part because holiday time, and also a big time for Special Events that were really starting to recover nicely. So the first portion of the quarter was up 7.5%, 7.6% and the second portion of the quarter was down 12.2%. That tells you, inside those numbers, the power will go in before the breakout of Omicron. Then when you do the same sort of mathematics in the first quarter, in the first, I think it was three weeks, we were down 8.3% and then once that all becomes – subsided and we went back to business, our last five weeks have been up 13%. So you can really fully understand that we – other than the Omicron, this business is on fire, and just the beginning of it. We've got so many things that we've talked about on other calls that we're starting to shape to drive demand. So we're excited about where we are today, and we're excited about the prospects for the future. So I think with that incremental guidance that you guys could better understand what's going on inside the business and how we were significantly impacted by the Omicron is now behind us, you can understand why we feel so good about where we're going as a company.

Thanks, Kevin. And then just quickly, it seems like you're enjoying and having fun in the interim CEO role, can you give us some perspective on kind of where that search process stands given you've been in the role for a fairly extended period of time now.

Yes. I mean the reality is I'm 68 going on 69 and we deserve a young – younger, energetic-driven skill set that's going to build this brand in all the ways that we've talked about for the next five-plus years. So I think that deserves some new blood, some fresh blood into our business. We have a great process going on in our non-governance committee of the Board. And we've been very careful and very selective to try to find the right candidate because this is such an important opportunity. And getting the right person in for this next period of growth and innovation is critical. And I would say that the working like mad interviewing and vetting candidates. And we right now have, I would say, multiple very serious candidates that over the coming quarter, hopefully, we'll announce a new CEO. So just stay tuned on that.

Okay. Thanks, Kevin. Thanks, guys.

We'll go ahead and take our next question from Jeff Farmer with Gordon Haskett.

Hi. Good morning. Thank you, guys. You did touch on it, but I'm curious if you could provide some additional color on how your customers are responding to that rewards program rollout, and what that has meant for their visit frequency and spend – or any other relevant metric?

Hi, Jeff, it's Margo. So I have a little bit of information. We are excited to see the spend in terms of the – per person spend and our loyalty members increased compared to the prior nine months. We've seen an increase in the user engagement being in the program longer, so they're spending more time on the average day. And just the use of retention is also trending up. I don't have any current stat on spend. But I would tell you on launch, we were seeing the spend that was early on in the week, higher per person as well. So we're encouraged. When you think about it, we've just launched it in November 8. And so we're excited about its potential because the early start has been very promising.

Okay. That's helpful. And then just as a follow-up to Andy's question on the CEO, I heard what you said loud and clear. But the question is, from a business strategy perspective, are there decisions that will not be made until a new CEO is announced? Meaning, is that there – are there some things that are pent up in terms of strategic opportunities that the company will not pursue until a new CEO is announced? And if so, understanding it's a challenging question, but what types of sort of decisions or strategic sort of direction type things would those be?

Yes. I would say that on the – when you sit back and take a clean sheet of paper and say, what are the opportunities for this company, there is a lot of different things that we can be doing in this interim period that are going to drive demand and drive the success of this company. Having said that, I'm very cognizant of when the new CEO comes in, he or she has the ability to shape their future strategy with their own thoughts. So I'm trying to be sensitive not to do things that are going to conflict with that. But as I said, we have so much opportunity here that are clearly things that we could do that anybody coming in would say, wow, that makes sense, that makes sense. So we're running on all of those, but also being thoughtful not to take away from the great opportunity of a new person coming in.

Okay. Thank you.

You are welcome.

All right. We'll go ahead and take our next question from Jake Bartlett with Truist Securities.

Great. Thanks for taking the question. My first is on the decision to go back to the Eat & Play promotion. Throughout the pandemic, you've benefited from a very strong check or a very strong spend risk with less discounting. So I'm wondering what that might do to kind of your amusements check or that benefit and whether that's – this could be the beginning of focusing more on traffic than just the check driver that you've seen. And then also, it doesn't sound like it's given the 13% more recent comps. But are you seeing any sort of wobbling from your consumer – given gas prices, are there other concerns that investors have about the consumer here as they're contending with major inflation for nondiscretionary items?

Yes. So far to date, and I think we've been through most of the nuances, we're seeing the strong demand continuing. But of course, we're being eyes wide open as to the emerging trends to make sure we're anticipating all of that. One interesting thing, and I'm going to bring out, that was missing in my view for this company and Margo was hugely supportive of this, we just recently had our General Managers meeting in Las Vegas, where we had all 144 GMs and the regional GMs and the leadership of the company together. And we introduced a new long-term incentive plan for the first time for all of our GMs. So we made – and I focused – I don't know if anybody knows my history about entrepreneurship and feeling like you're the owner. So we made every one of these GMs eligible for a program that is 100% focused on organic growth of your store, of your domain. So it's a four-year program. And every – you get a – you can ride through it a little bit below or a little bit above in each of the years. But on the four-year basis, a CAGR of 3% gets you into the money, a CAGR above that gets you a disproportionate upside. So we're excited about this because now they raise a focus. They own their store. They own what goes on. They own the days of the week, they own the hours of the day. And we are now equipping them with a bag of tricks. I call it a bag of tricks, it is the Kevin world of simple ways of delivering things, of things that we can help them to be better at driving their incremental store. So there's lots of those kinds of things going on. But that one in particular, I can't tell you, Margo will echo this, the team was wildly excited about now owning their store. And they're going to do everything possible every single day to drive that because if they hit their numbers, and it's based on today's stock prices, which we all know is so significantly undervalued because we need to prove to you guys that we're in business now for organic growth. But when we get to that finish line, if we deliver on that organic growth, these stock prices are going to be hugely different, and they’re based off of today's price. So these guys can make guys and gals can make a huge payout in four years, so that raised of focus on that. And I think that's just another example of the stuff that we're doing to drive behaviors of our team.

Yes. I think just one other point to add on. Mike Quartieri, let me just add on one other point on just the kind of the mindset around understanding the inflation and gas prices and what's that's doing to everybody. When we take a step back and just look at our business seven days a week, vast majority of our business is coming through on that Friday, Saturday, Sunday period. So we also got to look for opportunities on how we can build the midweek whether that's through promotional opportunities that we now see that are available and the like. So it's really kind of driving through as many process that change from a sales perspective to kind of fill in the rest of the week, which we believe will just continue to add incremental revenue to the bottom line.

Great. Thanks. That's really helpful. And then my other question was about regional performance. And I imagine you're seeing more recovery these days from markets like California and the Northeast. Can you let us know just in the context of kind of quarter-to-date – are the sales still down versus pre-COVID in big markets like California and the Northeast? I'm trying to understand really the juice that's still left in the tank as those markets recover?

For the most part, you can see a dramatic recovery quickly as people around about and wanting to enjoy themselves. So I would say there's still some room to continue in some of the markets. They're not all perfect, but we've enjoyed in the last number of weeks, quite a bit of that recovery. The thing that is going to provide some nice benefit as we move forward because we're seeing it, our bookings on special events are back to actually above historic levels on a week-to-week basis. So that's an emerging trend that given the environment that we're in, hopefully stays the same, will bring us back very quickly towards where we were pre-pandemic.

And this is Margo. I'll just add in, as you know, in the Northeast and California, we were facing vaccine mandates, which were burdensome for the stores, for sure, and dragging on sales. The Northeast is lifted. We still have a little bit in California. So those would be outliers. But other than that, those markets have been performing very well for us.

Great. Thank you very much.

You're welcome.

All right. We'll go ahead and take our next question from Brian Mullan with Deutsche Bank.

Hey, thank you. The prior management had provided a framework of 200 basis points of EBITDA margin expansion versus 2019, once the average weekly sales were fully recaptured. But since that framework was first given there's been an acceleration of inflation across the economy, we've also seen Kevin and Mike both of you assuming new roles. Just think it would be helpful to clarify for everyone does that EBITDA margin expansion framework still stand? Or have there been any changes worth calling out or noting?

Yes, a couple of different points. So back to 2019, we're up 300 basis points. So that's obviously north of the 200 that we were talking about previously under old management. Now some of that is coming from just a mix because amusement is 65% of our business versus 56%, much lower level of labor associated with that. So we are getting some benefit from that, which is roughly about 900 points – or sorry, 900 basis points. So about one-third of that is coming from that mix. The rest of it, when you think about inflation, not just from a labor perspective and a commodity, the price changes have helped to offset that and the labor model changes that we made. So just think about the introduction of xDine. xDine allowed us to increase the number of tables that a server can handle by about one-third. So you take that translation into your labor model, that means less headcount necessary, more efficient models. That helps offset that labor rate inflation, which is sitting today at about 20% for us. And I don't see that changing because I don't see employees taking pay cuts in the future. So that's going to be here to stay, and it's something that we're got eyes wide open on how we have managed and adjusted that. From a commodity perspective, it's primarily around meat, so your protein, so chicken and beef. But again, we're able to offset that with a slight increase in pricing on our F&B, which is only about 5%. And if you think about it, there was no price increases prior to the last two years. So it's a very modest and reasonable price increase accordingly to what we're seeing in the market. And so the combination of all of that is keeping us at that margin that we talked about that roughly 200 basis.

So in other words, we see confidence – we have confidence that, that 200 bps will continue through this calendar year budget and on into the future as we get better and better at owning it on our cost structure.

Okay, great. Thank you for all that. And then just a question on development – and thanks for the guidance on eight new units to open this year. Can you just speak to what type of formats do you expect those to be? And I'm asking just to try to gauge if you'd expect the average weekly sales on those new units to mirror the existing base of stores? Or might they be different for some reason in your planning? And then if you'd be willing to speak to how the pipeline is building the 2023 and beyond, would you expect that to accelerate next year given all the work that you're doing now?

Yes, sure. So to start off with the eight stores that we're opening is going to be a mix. Generally, we're kind of targeting around that 25,000 square foot location. But there are going to be some opportunities where we're able to get in the space that's larger than that, and we'll be able to take advantage of that with a different type of format. So it's really about what the location allows for as opposed to we're only going with a set target, and that's it. So we have some flexibility around that, and that's what the plan is for these eight stores coming up this year. As we get beyond that, we've got a solid pipeline already under development that takes us through the end of 2024. And so along that line, as I said earlier, we are kind of targeting that prime spot of about 25,000 foot store. That level allows us to – I'll say, integrate into markets with more density. As opposed to one mega center, we could have two smaller footprints, and still yield the same return on invested capital as we've always have.

The other critically important thing for everyone to understand is the – and it's not just the management team, the Board is 100% behind this concept of we are going to invest in our existing stores to the point where we get everything closer to the footprint of what we're building today. And that every – once we get through this, it's going to take us two or three years to get through all the stores, but then stay on a cycle so that every store continues to have that fresh feel and then with certain small modifications, we can keep it rolling. But every seventh year, every store should get a major look and change. So that will help us well. And that is somewhat funded by the efficiency of the smaller stores, which is muted a little bit by the cost of parts and building the stores as you guys all know, because of what's going on in the environment. But at the end of the day, with not a lot of incremental capital, we're going to be able to accomplish this. So we're really excited about this because I think investing in our existing stores and making them feel fresh and exciting is going to drive organic growth as well.

All right. We can go ahead and take our next question from Andrew Strelzik from BMO.

Great. Thank you very much. Good morning. I guess following up on the margin questions. How much inflation across labor and what are you thinking about as it stands today for 2022?

Yes. I think from an overall rate perspective for labor, it's roughly about 20%, and we don't see that changing anytime in the future. And so as I said, being able to do a more efficient labor model with xDine and other improvements that we've made we're able to offset a significant portion of that. Plus, again, the mix between amusement versus F&B helps provide some of that extra margin that covers those costs. And then in addition, in the future, you're going to see the return of special events. Our special events business is really about 60% of our F&B results that will carry a slightly higher margin than normal F&B because you have better planning for that and a more efficient labor model in the back of house for those types of events.

Got it. Okay. That makes sense. And then, Michael, I guess I was just curious, you talked about the balance sheet and net leverage on the balance sheet and some of the CapEx dynamics. I guess I'm just curious at a high level how you think about utilizing the balance sheet, the right levels of leverage over time? And any other thoughts? I know last quarter, obviously, announced the share authorization. I'm just curious how you're thinking about those dynamics? Thanks.

Look, our net debt is 1.2x. So obviously, Kevin can weigh in as well, the balance sheet can support more leverage, but we're not going to add leverage just for the sake of adding it. We're going to have to make sure that what we do is very strategic that grows the long-term value of the company. But also from a strategic perspective, it's really about long-term growth. And so we have a balance sheet that allows us to do that, and we'll take advantage of that when the time comes.

I mean at the end of the day, you have to expect that the management team will be evaluating the alternative uses of cash because we don't want to officially return to our shareholders by paying down debt when we're 1.2x levered. Of course, we will do that until we have some sort of a really successful strategic alternative. But at some point, it gets in the – shareholders to pay down inexpensive debt.

Great. Thank you very much.

And we'll go ahead and take our next question from Brian Vaccaro with Raymond James.

Thanks. And good morning. I wanted to circle back on the quarter-to-date comments if we could. And just to make sure we're all on the same page. Mike, could you share what average weekly sales were in the quarter-to-date period, if you have that handy?

So when we looked at for the first eight weeks, we've been looking at right about $250 – or $250,000 per store compared to $245,000 for the previous period. Now there is some seasonality, but at this point, that's kind of washed itself just based on the timing of when spring breaks are in the light. So at this point, we're kind of behind that. So we feel that is a relatively comparable period.

And just remember, when you break that weekly performance now between the first three weeks, as I had alluded to earlier in the call, and the last five weeks, you'll see the bigger bump in the weekly results.

Yes. Understood. And the comment on spring breaks, if we compare back to 2019, I think Easter is just a few days difference back to 2019. Has there been a shift in spring breaks? Historically, we've talked about compare – taking March and April together. And has March benefited from some spring breaks that may be disconnected from Easter?

No, the differential would be like one week to the next week. So that's all behind us at this point. So when we talk about the first full eight weeks, any seasonality around spring break adjust it is all behind us.

Okay. And on the pricing front, I believe you were testing some price increases on amusements. Could you share how much of an increase did you settle on? And when was that taken?

Yes, we actually – we're testing and testing just to make sure we get this right. But I would say at the end of the day, the price increases that we've pushed out are going to pretty much be in the double digits on a net basis as we go forward, but maybe even a bit better than that.

Okay. And I guess in test on that pricing, I'm curious how much of an improvement in per cap spend you saw or you are seeing? I'm just thinking a behaviorally about the consumer response. Does the average customer sort of have a set spend, say, load $15 or $25 on a card and when it's gone, it's gone and they leave? Or are you seeing some behavior where they're more inclined to reload the card and extend the visit?

No, I think it's a combination of both, which it's always been. I think really the meaningful adjustment was back in October when we raise the actual, what we call the buy-in price. So when you had a minimum of, I'd say, a $20 card and you increase that to $25 that's when we saw a little bit more of a bump up versus the – call it, the COVID – coming out of COVID, increased spend, which you saw in Q2 – let's say Q1, Q2, when you get to Q3 – sorry, Q4 because I'm still used to doing regular calendar quarters, now we've got to retail calendar that's confusing. But when you get to the start of Q4, you saw that price increase going in affect, but it didn't change the pricing of the actual game itself. It just changed the buy-in. And from that, we saw the positive impact, really no change in consumer behavior at that point. We've done some testing about changing the actual price of the game itself. That's still in test, but we still haven't seen any real change in customer behavior at this point, but it's still...

Slight increase in recharge, but not significant. So we're still working at that.

Okay. Great. That's helpful. And then I guess last one for me. Mike, I appreciate the business update with the quarter-to-date comps. But given all the moving pieces and movements in margin lines, labor, other OpEx, et cetera. Would you be willing to give some high-level guardrails on the first quarter as it relates to EBITDA or even the annual sort of EBITDA expectation that you would have assuming no change in COVID circumstances?

I think we're trying to get away from the guidance part of this so that we've got everybody looking out at the business as we shape, but simple mathematics done by anybody looking at that breakdown of the first quarter, the way I've described it with the pain for first few weeks and then the acceleration in the last five weeks to extrapolate that through the quarter, you can do the math. And I suspect you're going to come out that we're going to be in good shape for the quarter. Sorry to be .

Fair enough. I'll pass it along. Thank you.

And that will conclude today's question-and-answer session. Mr. Sheehan, at this time, I will turn the conference back to you for any additional or closing remarks.

Thanks, everybody, for taking the time to listen to us this morning. I got to tell you, we're very excited about the prospects and all is different. We walked away from this general managers meeting about a week and a half ago with a lot of enthusiasm and excitement that was additive to all of the people at the meeting. And so we're on the beginning of a new generation of growth in this business and a lot of innovation. We're thinking differently. The way I'd like to describe it is we're not tainted by a long history, which is a very solid history, so don't get me wrong. But coming in and taking a clean sheet of paper and saying, what is the art of the possible? Mike alluded to the days of the week and the time to the date. And we're trying very hard to figure out, what are the things that we can do late night with building that back to a level that people want to be there in the evenings to come and hang out with their friends to different types of events that could draw traffic on the lower viewed days. So a lot to come. Stay tuned, and we're very happy with where we are and excited about the future. Thank you so much for joining us.

This concludes today's call. Thank you all for your participation. You may now disconnect.