Good day ladies and gentlemen, and welcome to the fourth quarter 2011 Portfolio Recovery Associates earnings conference call. [Operator Instructions] I would now like to turn the conference over to your host for today, Mr. Jim Fike, vice president of finance and accounting.

Good afternoon, and thank you for joining Portfolio Recovery Associates’ fourth quarter and year end 2011 earnings call. Speaking to you today will be Steve Fredrickson, our chairman, president, and chief executive officer; Kevin Stevenson, our chief financial and administrative officer; and Neal Stern, our executive vice president of operations. We will begin with prepared comments and then follow up with a question-and-answer period. Before we begin, I'd like everyone to please take note of our Safe Harbor language. Statements on this call which are not historical, including Portfolio Recovery Associates' or management’s intentions, hopes, beliefs, expectations, representations, projections, plans or predictions of the future, including with respect to the future portfolio's performance, opportunities, future revenue and earnings growth, future space and staffing requirements, future productivity of collectors, and future contributions of our subsidiaries to earnings are forward-looking statements. These forward-looking statements are based upon management's beliefs, assumptions and expectations of the company's future operations and economic performance, taking into account currently available information. These statements are not statements of historical fact. Forward-looking statements involve risks and uncertainties, some of which are not currently known to us. Actual events or results may differ from those expressed or implied in any such forward-looking statements as a result of various factors, including the risk factors and other risks that are described from time to time in the company's filings with the Securities and Exchange Commission, including but not limited to its annual reports on Form 10-K, its quarterly reports on Form 10-Q, and its current reports on Form 8-K filed with the Securities and Exchange Commission and available through the company's web site, which contain a more detailed discussion of the company's business, including risks and uncertainties that may affect future results. Due to such uncertainties and risks, you are cautioned not to place undue reliance on any forward-looking statements, which speak only as of the date hereof. The company expressly disclaims any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements contained herein to reflect any change in the company's expectations with regard thereto or to reflect any change in events, conditions or circumstances on which any such forward-looking statements are based in whole or in part. Now, here's Steve Fredrickson, our chief executive officer.

Thanks Jim, and thank you all for attending the call. On today’s call, I’ll begin by covering the company’s operating strategy and the current regulatory, legislative, and market environments. Neal Stern will then talk to you in more detail about our operational strategies. And finally, Kevin Stevenson will discuss our financial results in detail. After our prepared comments, we’ll open up the call to Q&A. This quarter was the culmination of an incredible year of growth for Portfolio Recovery Associates. During the full year 2011, we created the 23% increase in revenue while our operating efficiencies drove net income growth of 37%. Notably, in this, our 16th year in business, we surpassed the $100 million net income milestone and invested more than $400 million in portfolio purchases. And we accomplished this while significantly deleveraging our balance sheet. I’m proud of all our employees for their excellent work in 2011 and their continued focus on our customer and client needs during these challenging economic times. Our fourth quarter was equally impressive, with growth in revenue of 17% and growth in net income of 29%, generating record EPS, on a diluted basis, of $1.54. All of this was accomplished despite the typical seasonal weakness in cash collections we normally see in the fourth quarter. Neal Stern will provide more commentary on that in a moment. The market for charged off and bankrupt receivables continued to be quite competitive in the fourth quarter, although generally at levels where an attractive rate of profitability can be earned by highly efficient operators that have underwriting models built upon many years of retained purchases. We’re seeing continued evidence of some competitors choosing to leave the market. Deal flow continues to be solid, with a pickup in the resale market. In January, we announced that we acquired…

Thanks Steve. Our fourth quarter operational results reflected strong year over year growth. Compared with the fourth quarter of 2010, collections from purchased bankrupt portfolios increased 34%. Looking at the core portfolio, call center collections were up 14% while legal collections increased 28%. External legal collections finished 23% higher, and internal legal collections were up 37%. Internal legal collections accounted for 40% of our total legal collections, up 8% on a relative basis from the same quarter last year. In the fourth quarter, we received just over 1.7 million payments, which was 400,000, or 30%, more payments than we received in Q4 of 2010 when the number of payments had increased by 72% over 2009. For the full year of 2011, we received almost 2 million, or 43% more, payments than we did in 2010. This growth rate demonstrates strong purchase activity, increased productivity, and an ongoing commitment to working with our customers to find workable payment solutions. Our average payment size was down from Q4 2010 by 4%, and for the full year 2011 our average payment size was down by just under 7% over the prior year. Average payment size decline has been an outcome of improved operational efficiency for some time, as we’ve been able to profitably work accounts with lower scores and balances. Fourth quarter operational results demonstrated normal seasonality, which reduced productivity. Seasonal trends tend to help collections the most in the first quarter when tax refunds are being received and damping collections the most in the fourth quarter as the holiday season lowers our contact rates in the call centers. While overall measures of collections productivity improved from Q4 2010 to Q4 2011, during Q4 site-specific productivity per hour paid decreased by approximately 5% year over year as a result of a strong increase…

Thanks Neal. By now, you’ve likely seen our fourth quarter and full year 2011 earnings release, so I will focus on key line items and highlights. I will also expand on the legal cost discussion. Additionally, before I begin, I’d like to point out that all of the comparisons I provide will be from the fourth quarter of 2010 to the fourth quarter of 2011, unless otherwise noted. Financial results were strong during the quarter, and include the following highlights. Net income of $26.6 million was up 29% from $20.6 million. For the full year, net income was $100.8 million, up 37% from $73.5 million in 2010. Diluted earnings per share advanced to $1.54, up 28% from $1.20. Diluted earnings per share for the full year was $5.85, up 34% from $4.35 in 2010. Return on equity was 18.2% in the quarter, up from 17.1%. Return on equity was 18.6% for the full year 2011, up from 16.6% in 2010. Cash collections on finance portfolios increased 25% to $180.3 million in the quarter, while experiencing seasonal trends that typically occur during the fourth quarter. For the year, cash collections were up 33%. Cash collected on fully amortized pools was $7.6 million for the quarter versus $9.9 million in the year ago period. Total revenues grew 17% to $118.1 million, up from $100.8 million, and were comprised of $102.7 million in financed receivables, or NFR, revenues, and $15.3 million in fee revenues. For the full year, our revenue of $458.9 million was up over 23% from 2010. The $102.7 million in financed receivables revenue for the quarter was comprised of $63.9 million, or 62%, in core portfolio revenue, net of an allowance charge of $2 million, and $38.8 million, or 38%, in bankruptcy portfolio revenues net of an allowance charge of…

[Operator instructions] Your first question comes from the line of David Scharf of JMP.

Wanted to just delve in a little bit more on the strategy behind the legal investment. Obviously the legal channel has always been a prominent part of your collection strategy. As we look at the productivity figures for the site-specific centers, which were down year over year, should we be thinking of this really on a consolidated basis? Was there anything in terms of the performance of some of these pools in your own centers that fell below your internal plan that’s now leading to more investment in going to court? Or is this just a general shift in overall channel strategy?

I think the observation about the decrease in productivity in the call centers is much more related to our successful hiring during the fourth quarter. Total productivity including the inbound collections actually improved year over year. So the metrics that I went over for the call centers, that strips out all the inbound collections, and on a rate basis, the inbound collections is more important in the fourth quarter because outbound calls are tougher because it’s harder to reach people during the holiday season. So just to be clear, productivity in total improved. When we look at the call center productivity, we pull out inbound, because we’re just trying to measure the effectiveness of an outbound call. There, productivity was really depressed because our HR group did a really very good job of hiring in the fourth quarter. We generally try to beef up hiring in the fourth quarter to get ready for Q1, and this year they did a particularly nice job. So all of those added hours put the downward pressure on the call center. The incremental legal cost is certainly not related to any expectation of decreased productivity in the call center. It’s just that we’ve grown very, very confident in our legal score and we just feel very safe in pushing down our ROI hurdle and going after another group of accounts that we think will bring in significant incremental collections.

And is the bulk of this increased legal collections going to be handled all with your new in house staff? Do you have that capacity yet?

I think it will be a similar split to what you see now. Internal legal this last quarter was 40% of our total collections. That’s been incrementing up for the last couple of years. I think in the prior quarter it was 37% or so. So it’s been chipping up. So I’d expect to stay on trend. It will probably be north of 40%, but certainly having that internal legal capability is something that gives us greater confidence in pushing more volume in that direction.

I just want to circle back to the productivity metrics to make sure I understood. It looks like the collections per hour, when bankruptcy and external legal are excluded, on a year over year basis it looks like it increased 18%, 16%, and 19% in the first 3 quarters of the year, and it was up 5% in the fourth quarter. And that corrects for seasonality. Are you suggesting that without the increased hiring the newer bodies that needed to be trained would have been closer to what we saw in the previous 3 quarters?

Yes, I think if we pulled out seasonality and increased hiring, I think it would be much closer.

And David, I just want to add one more thought as it relates to this legal strategy shift. You know, we do not look at our task here as simply maximizing recoveries. We are very, very focused on maximizing net income. And as Neal mentioned, he is always looking at his ROI for every given collection activity that we pursue. And what we simply convinced ourselves of with the shift in legal strategy, is that we have a very attractive and significant ROI available to us by moving into a segment of the portfolio using the legal strategy that previously we were not extracting dollars from. So this is not a replacement strategy. This is, as we look at it, kind of a net new vein that we’re mining, as it were. And so we hope if we do this properly representing almost no cannibalized collection, then it produces virtually all net new collections.

And just to clarify, Steve, are these accounts on a go-forward basis would still typically be worked at your sites, than you decided -- let me phrase it another way. Are these accounts in the past, after working yourself, you would have just kind of folded the book and said we’re just not going to recover anything? And now you’re determining to pay that extra cost to take them to court? Or are these accounts that aren’t worked in house? It’s just an entirely different channel from day 1?

Yep. So in the script I said there’s a big difference between won’t pay and can’t pay. So if they are a won’t pay, and we’ve identified an asset, previously we may have given up, because the legal costs for going after that was too high, and we didn’t have enough confidence to bring our ROI target down. That’s no longer the case for a small group of accounts. In total, we were only going legal on about 5% of our inventory, and this takes it up only to 8%. So relative to many of our competitors, this is a very small number.

And are there any bottlenecks out there in the court system that could potentially represent hurdles? Are there capacity issues to how much these local courts can basically process?

I feel incredibly confident in our staff here, and I think they have a good handle on where the clogs are, and where the capacity is, and we are directing this effort to make it net neutral from a cash flow perspective for 2012. So we will be very cognizant of where backlogs lie.

Your next question comes from the line of Bob Napoli, William Blair.

Question on the Mackenzie acquisition. What is -- trying to get some color on the level of accretiveness that you expect. You said immediately accretive. What is the revenue and net income of Mackenzie Hall, and how much amortization expense do you expect? I’d like to get a little more color on that and your strategic plans in the UK.

Well, specifically, as to color on what we’ve got in terms of revenue and earnings, we just typically don’t get that granular on the subs. And so that will be the case here. From a strategic perspective, we see these guys as kind of, in many ways in the early period PRA in the UK. We really are excited about the team, and the quality of personnel that they’ve got really from top to bottom there. However, they are going down a number of operational avenues that we’ve already been, and we can really help accelerate their process, as we mentioned, especially as it relates to modeling and some of their operational strategies, their use of a dialer, etc. So what we’re going to try and do is simply accelerate their growth, both through those operational assistance, but also in terms of providing capital to them. They’ve been capital constrained as it relates to their debt purchase. They’ve kind of done more of a bootstrap debt financing process, and we’ll be able to supply them with capital to let them grow a little bit more fluidly.

So this business primarily right now is just -- the majority of it is service and not debt purchase. Is your plan to grow the debt purchase at a faster rate?

Yes, that’s right. Right now they’re more service than they are debt purchase. We hope to be able to grow both sides of the business, but I would expect that the rate of growth -- again just given that it’s a smaller size as well -- the rate of growth for the debt purchase side is going to exceed that of the service side.

And just following up on your change in legal strategy, why now? And it’s kind of a clean cut going into the New Year. You seem to have some pretty good earnings power coming out of the business. It’s a nice write up on the 2009 pools. Why now? What gave you the confidence to make this change at this point in time?

Well, before I turn it over to Neal, let me just preface it by saying that every quarter we are making decisions about our ROI thresholds and where we’re going to expand strategies and what we’ve learned from the feedback of various strategies and the payoffs historically. So we’re constantly trying to evolve, Bob, in terms of how it is we mine our portfolio for net income. That being said, I’ll let Neal talk a little bit more specifically about why now and what we saw to make the decision on the legal strategy.

So I mentioned in the script, we did a pretty good overhaul of our legal score in Q3 of 2010, so we’ve had more than a year now to observe how that score is performing. And so we’re at the point now where we went from confident to extremely confident, and that allows us to move the ROI threshold down without much worry.

So you’re saying you believe this is cash-neutral to 2012, obviously GAAP dilutive, but GAAP accretive beginning early in 2013 under your models?

Steve mentioned that obviously Q1-Q2 will be more heavily impacted, and then hopefully becoming neutral to positive maybe even as early as Q4.

Your next question comes from the line of Mark Hughes with SunTrust.

That was GAAP accretive in Q4?

That’s just a guess on my part, but it could be. Certainly by 2013. Bob’s real question was 2013, but I thought I’d give him a little better color on that.

So if we look at the expense structure in 2013, would you assume that profitability would be better in 2013 using the typical measures?

Yes.

Better than 2011, to clarify.

I didn’t actually compare it to 2011. I would say yes, though, if I had to go on record. I’d say yes, that would be the case.

Right, so on a go-forward basis, the legal spending presumably drops back to a more normalized level, or at least it pays its own way so to speak, by the time we get to 2013?

It depends on what your normal is, I think. We bought a lot of paper in 2010 and 2011, and so there’s a certain amount of volume that’s going to push through and be ready for the legal channel as time moves forward. On a rate basis, I would think it would be more similar to where we’ve been, but still elevated.

But again, if the question is do we anticipate that 2012 is an accelerated legal spend year and then 2013, 2014 are the beneficiaries thereof, and legal spend drops off, the answer is legal spend is not going to drop off. We’re intending on making this more of a new baseline. Obviously it’s going to depend on the size of our portfolio and how much we spend in 2012 and into the future. But we’re not anticipating necessarily that this rate is going to decrease after the 2012 spend. We would anticipate that that run rate would continue into future years.

Will the extra revenue associated with the acceleration this year be enough to cover the extra spending in future years, such that the net effect would be margin stability or improvement?

That’s the plan, yes.

And again, it’s relative to where we would have been rather than the depressed margins…

Right. Exactly.

Kevin, are you going to raise the yields as you do this?

Well, that’s a fantastic question, and one that I struggled with, and why I kind of gave you guys the $0.30 to $0.50 range in terms of EPS impact, because early on probably no, you know? In the first couple quarters we’ve got to see where it’s coming in. But ultimately, if you take it all the way to the end, it’s going to have, as Steve mentioned, its incremental cash we wouldn’t have collected, so theoretically in the long term, we’d really have a 0 amortization rate with it over the long term. But yields probably will start tweaking up if this is successful over the next 3 or 4 quarters.

Your next question comes from Hugh Miller, Sidoti & Company.

I guess first I had a quick housekeeping question about the tax rate. As we think about entering 2012, what’s a good number to assume there?

I haven’t seen a provision for ’12, but using the same kind of tax rate you’re seeing right now is probably the best place to start off with.

Because at the end of the year it was kind of trailing lower at 38-39%, whereas it was kind of 40-41% in the first half of the year. So I’m just trying to figure what makes sense going forward.

The general consensus around the table is it’s about 39.5%

I had a question about operations in the UK. Can you just give us some color on the major differences that you see conducting business over there versus here from an operational standpoint? And also, any differences in the regulatory landscape?

Do you want me to give you operational differences that I’ve observed at Mackenzie Hall, or in the UK in general?

Both would be great, I guess.

I can tell you when we visited Mackenzie Hall, we think that their use of the dialer and scoring could certainly be augmented. I’m not sure how common practice that is in the UK, but I can tell you relative to my experience, we think there’s some opportunity there. The laws are different, but similar enough that they’re easy to grasp and on the whole I would say the laws make it easier to contact consumers than in the US.

And I’m sure that I’m wasting my breath on this question, but I’m going to ask it anyway. You talked about ramping up purchases in the UK and trying to grow that part of their business. Is there any context you can give us as to -- I realize you tend to do things slowly and be conservative and grow as you learn, but with regard to some target or range or some sense of ability to deploy capital and purchases as you look at 2012?

I think that it’s safe to say that under virtually any scenario our comfort level deploying capital in the UK is going to be viewed by everybody as very modest. It’s a smaller market than the US to start with, and Mackenzie Hall has been buying, relative to the scale that we’re used to, very modest amounts of paper. And so especially as we get comfortable with modeling and collection results and everything else in 2012, I think that the opportunity to deploy capital, again, is going to be very modest.

And in the commentary you talked a little bit about the purchasing competition and opportunities in the resale market. Any color that you can provide us on there and whether or not you anticipate that we could see receivable pricing start to come down in 2012, and that we could see additional people continuing to exit the business?

Well, I think it’s much easier for us to talk about people that have exited the market over the last 3 years than it is to give you a long list of people who have been net new entrants, let alone meaningful entrants. As pricing has gone up, and as the regulatory environment has gotten tougher, it’s just become a more complicated industry that’s tougher to make money in, and I think that scale, operating expertise, knowledge and the ability to handle the regulatory complexity is just tougher and tougher for people to handle, and it’s really the larger, more sophisticated debt buyers who are going to be the ones ultimately that I think are really able to compete in this market. And I think we’re seeing some people that don’t want to sign up for all of those complexities dropping by the wayside. So it would be our anticipation that we may continue to see this kind of thinning of the heard, but I don’t know if I would anticipate that we’re going to see a meaningful drop in prices along with that, although who knows.

Your next question comes from the line of Edward Hemmelgarn of Shaker Investments.

I gather from your assumption about the acquisition that we should expect that fee income would increase rather significantly in the first quarter, since it’s primarily a service business?

That’s where that will flow through. So part of it will flow through that fee income line, and we’ll likely run that through also the finance receivable revenue on the income statement. That’s what you should expect to see.

Wait, where will you run it through?

It’s both. Remember, they do both things.

But you said that they’re primarily a fee-based collector. You would expect to see some in the finance, but I would imagine it pales in comparison to the amount of finance receivables that you collect in the United States.

Well, you’ll be able to see both of those, though.

Can you give us a rough idea of what kind of fee revenue they generate in a quarter?

No. We’re not going to give you any of that kind of guidance. But you’ll see it pretty soon though.

You have a follow up question from Bob Napoli, William Blair.

Your buyback. What are your plans on the execution of the buyback? Over what timeframe? Are you price-sensitive? To what extent? A little color on that would be helpful. And thank you for the buyback thing.

As we stated, we have an open-ended mandate, and so we don’t have a set time period or specific price range. We formed a special committee that’s comprised of both board members and management, and we’ll be making contemporaneous decisions based on how we observe the opportunity and the stock price.

As far as the supply of paper in the market, what are you seeing? Are you seeing a consistent flow? Or are you starting to see the flow slow down as credit has been so good now for the last year? Maybe a little color on the buying market as far as supply would be helpful.

No, we’ve continued to see what we view as pretty reasonable volume, and the volume coming direct from issuers is being supplemented more so than it has for a number of years, with retrade portfolios. And some of those retrade portfolios have been a pretty good size. So there is some effect on the market of those nondirect sales that we haven’t seen in a while.

The CFPB came out with a statement today that they’re going to supervise the larger participants in the debt collection industry. Obviously you saw that. What are your thoughts on the CFPB supervising larger participants but not smaller participants?

Well, we’ve known that it’s been coming for quite some time, based on the early definitions that we saw of what large might mean to them. You know, it’s a fairly reasonable, all-inclusive group, I think, for at least people that we consider as reasonable and even semi-reasonable competitors. So it’s not as though it looks like there will be 3 or 4 of us that will be supervised and everyone else will escape that. The other piece of commentary that we’ve got is we had what we would consider a very good meeting with CFPB and they seemed like they were focused on the right things, and we’re very optimistic that we can work well with them.

And then just last, on the court costs, do you feel like -- why are you taking less accounts to court? And with your legal score, do you think what you’ve been able to do is unique to the industry or not?

I think it’s unique in that the company’s had a very long term policy to not outsource accounts, and to not resell accounts. And so I think our data set is tremendously unique. We know more about these accounts and how they perform over the long run than anyone because of those policies. And because we’re very good about keeping our data. So that gives us, I think, an amazing competitive advantage. I’m not sure I understood the first part of your question, Bob.

What are your competitors doing? In taking this next step, are you taking a higher percentage to court?

Relative to our competitors, I think we bring a very small percentage of our accounts to court. Our philosophy has always been we really want to work these accounts in our call center and only take people to court as a last resort. We do not buy accounts and sue them straight away. That just does not happen. Many of our competitors buy accounts, and there’s a group of them that go straight away to legal. That is not part of our plan. If you look at the total number of accounts that we have in our legal channel, and the dollars that come in from our legal channel, they are much, much smaller than many of our competitors who are more aggressive.

And your final question comes from Mark Hughes of SunTrust.

Is the window for share buybacks, is it open tomorrow?

Actually our window is closed for several days afterward, and so I believe it opens Tuesday.

Just a question, and maybe even part commentary. Your total expenses for 2011 are about $300 million. This incremental $14 million is about a 5% change. You’ve had a very good track record of consistency through thick and thin and this represents something of a departure from that. I’m sure you could make a solid ROE case, and you have, that you’ll get a great return off of this investment, but I’m interested in the discussion of the change in your practice and the board discussion of that. I guess you probably can’t comment, but it just seems -- I’ll make my own comment. It’s just an unusual departure from your more-consistent track record.

Well, we look at our mission as not having a consistent track record as much as maximizing the return for our shareholders. And as I said, it may not look like it from the outside, but I can assure you as each quarter goes by there is a lot going on behind the scenes as we make decisions about collection strategy and ROI that is estimated to be driven out of that. Few collections strategies have as significant an impact as legal does, however, because of how we expense those legal costs. And we also have, as we’ve gotten ourselves confident in this new legal score, we have a bit of a backlog of accounts that qualify for what we believe is a very attractive ROI that as Neal mentioned lend themselves to kind of a one-time catch up. And so we think that, again, if we’re managing this company for the long term and to maximize shareholder value, this is a very rational decision and one if we didn’t make, we’d be playing to trying to manage the quarterly number game. And we’ve been, I think, pretty clear over many years that that’s not how we intend to manage the company. So we believe very strongly that this is a move that, when you guys look back a couple years from now, you’re going to say, gosh, that was a great move.

One of the things I’m thinking about is you know, if you look at a $10 million run rate, from last year, per quarter, and if you just think about a 15% or 20% growth rate, just in terms of growth of expenses, you’re already talking about a $12 million run rate, and we’re talking about really $14 million, but incrementing that by $2 million a quarter in Q2, Q3, and Q4. You know, roughly. It’s really the Q1 that’s bearing a large part of that expenditure.

Right, exactly. It sounds like a good idea from a business perspective, but obviously there’s the offsetting factor from consistency. But you made a good case. Thanks for that.

And that concludes the Q&A session. I’d now like to turn the call back over to management.

Thank you operator. We don’t have any more comments. That concludes the call. Thank you all for participating.

Ladies and gentlemen, that concludes the presentation, you may now disconnect. Have a great day.