Good day, and thank you for standing by. Welcome to the PROG Holdings First Quarter 2021 Earnings Call. [Operator Instructions] Please be advised, today's conference is being recorded. I would now like to hand the conference over to your speaker today, John Baugh, please go ahead.

Thank you, and good morning, everyone. Welcome to the PROG Holdings first quarter 2024 earnings call. Joining me this morning are Steve Michaels, PROG Holdings President and Chief Executive Officer; and Brian Garner, our Chief Financial Officer. Many of you have already seen a copy of our earnings release issued this morning which is available on our Investor Relations website, investor.progholdings.com. During this call, certain statements we make will be forward-looking, including comments regarding a revised 2024 full year outlook and our outlook for the second quarter of 2024, the health of our portfolio, our capital allocation priorities, including our ability to continue paying a quarterly cash dividend and repurchase shares of our stock in future periods and our expectations regarding GMV for the second quarter and full year 2024. Listeners are cautioned not to place undue emphasis on forward-looking statements we make today, and we undertake no obligation to update any such statements. On today's call, we will be referring to certain non-GAAP financial measures, including adjusted EBITDA and non-GAAP EPS, which have been adjusted for certain items, which may affect the comparability of our performance with other companies. These non-GAAP measures are detailed in the reconciliation tables included with our earnings release. The company believes that these non-GAAP financial measures provide meaningful insight into the company's operational performance and cash flows and provides these measures to investors to help facilitate comparisons of operating results with prior periods and to assist them in understanding the company's ongoing operational performance. With that, I would like to turn the call over to Steve Michaels, PROG Holdings' President and Chief Executive Officer. Steve?

Thank you, John, and good morning, everyone. I appreciate you joining us as we report our first quarter results, which exceeded the high end of our outlook range we provided in February. Today, I'll provide insights into how our first quarter unfolded along with a few key points on Q2. As a reminder, when we issued our outlook in late February, we were emerging from a slow start to the year for retail with limited visibility into the tax refund season. And given the macro headwinds, we anticipated Q1 GMV to be down low single digits. However, we were optimistic about our strategic direction, growth initiatives and the health of our portfolio. For Q1, our revenue and earnings beat the high end of our outlook range. I'm proud of the performance of our teams throughout the company as they helped us deliver a strong start to the year. Q1 GMV rebounded from a soft start to 2024, ending flat year-over-year for the quarter. We gained balance of share with our key partners amidst a challenging retail environment in which sales in key verticals experienced negative comps, some in the high single digits. We navigated these Q1 demand headwinds through strong execution across several sales, marketing and technology initiatives under our strategic pillars of grow, enhance and expand, while continuing to actively manage portfolio performance. Brian will address the portfolio in more detail, but I want to call out that our Q1 portfolio yield for the Progressive Leasing segment was slightly better than expected. Consolidated adjusted EBITDA of $72.6 million, which was 11.3% of revenue exceeded the high end of our outlook, driven by GMV growth in the second half of the quarter, strong portfolio performance and disciplined spending. Now, I'd like to update you on our strategic pillars of grow,…

Thanks, Steve. We are pleased to report that our first quarter 2024 results exceeded our outlook on both revenue and earnings despite a soft demand environment to begin the quarter. This performance was driven by growth initiatives, resilient demand for our flexible payment solutions and our management of portfolio performance and spend levels. Beginning with the Progressive Leasing segment, as Steve mentioned, GMV for Progressive Leasing exceeded our expectations of a low single-digit decline as we ended the quarter flat year-over-year. We continue to invest in our sales and marketing motions and delivered on direct-to-consumer initiatives, which contributed to the overall results. Our gross leased asset balance at the end of Q1 2024 was down 4.7% compared to the same period last year, which was an improvement from the 5.2% decline entering the period. Q1 revenues for our Progressive Leasing segment declined 2.6% from $637.1 million to $620.6 million, primarily driven by the gross leased asset balance being down 5.2% as we entered this year, partially offset by higher 90-day early purchases. Revenue exceeded our expectations largely due to a benefit from the favorable GMV lift we experienced in the back half of Q1 and a larger-than-expected portfolio size. Q1 portfolio performance for Progressive Leasing came in better than expected, which contributed to earnings exceeding the high end of our outlook, while the percentage of customers choosing to exercise their 90-day purchase options have returned to pre-pandemic levels. For a year-over-year comparison, our gross margin of 30.5% in Q1 of 2024 was 120 basis points lower compared to Q1 of 2023. This was primarily driven by normalized levels of 90-day purchases this period compared to historic lows in Q1 of 2023. The provision for lease merchandise write-offs was 7%, and we expect our full year 2024 write-offs to be within…

[Operator Instructions] Our first question comes from Kyle Joseph with Jefferies.

Nice start to the year. Steve, I just wanted to backtrack a bit on GMV. Just give us a sense for the cadence in the first quarter. Obviously, it seemed to accelerate really with that in February or March. And then on your year outlook, I think you talked about low single-digit growth going forward. Is that kind of an annual, or is that just kind of the second quarter outlook?

Yes, the GMV trends through the quarter certainly had some ebbs and flows. We started off sluggish in January as most of retail got off to a slow start. We did see a little rebounding in the second half of February. And we had some calendar dynamics in the first quarter. So you had a leap day in February, which never hurts to have an extra day. But then we -- but then the Easter holiday shifted into March this year and landed on the 31st of March. So the calendar kind of had some puts and takes. But it did rebound because as we talked about it on February 21 or when we released earnings, we were predicting low singles negative for GMV, and we did manage to get back to flat. So we're pleased with that. As it relates to April, we've got a little bit of a positive Easter holiday shift comping, but -- and that gives us -- not just that, but our performance month-to-date gives us confidence to talk about a low singles growth in the second quarter. As it relates to the GMV kind of outlook, we -- we've been in a practice lately of giving our GMV view for the current quarter that we're in. So that would be Q2, but not for the full year. So that was not a full year commentary, but we look forward to getting you some more information on that in July, but also doing everything we can to make sure that these trends continue and hopefully accelerate.

Got it. And just one follow-up for me. Year-on-year discussions with retail partners, any kind of sense they've given you for potential impacts of the CFTB late fee proposal, and how that's going to impact the POS financing world and any kind of inclination if there would be some accelerated or more of a trade-down impact, I mean, right now, we're still waiting to see when or if, and how it goes into place. But just any -- what your retail partners are saying on that front?

Yes. A lot of unknowns there, as you mentioned, but we have a view from really both sides of the table in that regard. We've got our Vive business, which will be impacted by that. Obviously, it's a small part of our business, but it will be impacted by that. So Vive is having conversations with its retail partners. And on the leasing side, our retail partners are certainly having conversations with their primary and secondary credit providers. And there will be -- to the extent that it goes into effect, and the timing of that is uncertain, but there will be changes to the unit -- the economic model of the providers. It's my belief that, that will include unknown amount, but some reduction in credit supply above us in the stack. So that, coupled with just general tightening and the trade-down effect that we've been talking about, we believe, is a positive for the leasing business. The timing of that is very difficult to predict though.

Our next question comes from Brad Thomas with KeyBanc Capital Markets.

Maybe I wanted to ask a bigger picture question and then something more specific. Maybe starting initially with just the competitive landscape, Steve, first of all, putting into context, I mean, I think your results look very strong when we look at the growth rates that we're seeing in the end markets that you play in. So that's really encouraging. But by the same token, we continue to get a lot of questions around the cross currents and competitive landscape. And I'm wondering if you could just talk a little bit about what pressure or share gains you feel like you're seeing as you look at other lease term providers what's happening in buying that pay later? And what, if anything, is happening as you look at what's happening in the subprime and other financial alternatives space?

Yes, Brad. From a competitive environment, and we've said this before, but it's really a bifurcated market. There's the -- in lease terms specifically, there's the enterprise accounts and then there's the SMB or the regional space. And the regional space has always been very competitive and continues to be. And we are -- we have a big business there. Some of our competitors have certainly outgrown us recently in that space. But that is a focus of ours we can focus on both things and certainly are doing that, and we'll continue to do that. As it relates to other forms of supply, if you will, I think that those things will be impacted by the things that we just talked about, whether it be just delinquency trends portfolio performance, provisioning, those types of things, we're seeing a little bit of tightening there. BNPL continues to be -- there's plenty of demand there. Obviously, very different categories from what we do on the leasing side. But our 4 technologies business could basically grow at whatever rate it chose to grow at because the demand is there. We are throttling that growth for profitability reasons. And -- but we're pleased with where things are going there. And the other subprime supply, I think the trend is neutral to tightening. So that's a -- it's not a -- it's neutral to positive for us from a setup standpoint, and we look forward to making share gains in the regions, not only in the enterprise side.

That's very helpful, Steve. And as a follow-up more specifically on the 90-day buyouts. I know that, that's been factor that's affected comparability year-over-year and the gross margin in particular, but could you just give us an update on where that's tracking from a historic perspective? And again, how do you think that's going to play out in the next few quarters?

Yes, Brad, it's Brian. Yes, I think you're right. When we look at the comparison from last year, we articulated in Q1 of last year that we were a record low 90 days. And the expectation was we'd see that normalize over time. As we look at Q1 results, what's incorporated in that gross margin is really a normalized level, pretty right in line with Q1 of 2019. I know it's going back a few years now since we had a normal period, but that's effectively in line. So on a go-forward basis, what's incorporated in our outlook is a continuation of that normal trend, if you will. And that will put margin -- difficult margin comparison here for at least Q2 as we look at year-over-year, but more in line with what we would have seen back in 2019.

Our next question comes from Hoang Nguyen with TD Cowen.

Congrats on the call. Just a quick one for me. So in terms of GMV, I just want to dig a little bit deeper into that. I mean the raising outlook, I mean, is it more a function of increasing penetration, or you've seen sort of like slightly improved outlook from your partner? And maybe if you could dig into the cadence from March to April, I mean, did you guys see an acceleration in GMV?

Yes. Thank you. Yes, as it relates to our enterprise partners, we're not expecting a material rebound in the demand environment within 2024. But we are having success in, as I mentioned in the prepared remarks, in partnering and achieving deeper integrations with our partners, which many of whom have been on the platform for quite a while. So these demand pressures are causing reprioritization of projects whether that be marketing or waterfalls or a tech integration for transactional e-com card, which we haven't been able to get done to date. And so those are positive ways that we're gaining balance of share within our partners. We also believe that we'll continue to add new retailers to the platform, small e-comm retailers, omnichannel retailers as well as larger brick-and-mortar with the e-com as well. So we're optimistic about our ability to grow GMV, and it will be a joint impact from existing retailers as well as some new ones. As it relates to April, as I mentioned before, we started April well. Part of that is from the shift of the Easter holiday, but we're pleased with the trajectory and it gave us the confidence to predict and forecast a GMV growth, albeit in the low singles, but GMV growth in Q2, and we're pleased with that.

Got you. And just a quick follow-up for me. I think, I mean, one of the reasons your competitors have cited for the, I guess, faster growth in the SMB, probably the largest sales force. I guess, I mean, could you give us some color about your planned win back, I guess, in that space? Anything that you guys are planning? Just curious.

Yes, there are a lot of factors on how you create urgency and partnership in the regions. And some of it is touch points, whether that be people in stores or in the field or people on the phones, and we have that as well. As we've talked about many times, most of the regional space, the SMB space, there's multiple providers, and -- but there could be a hierarchy, one person -- one provider could get the more applications than someone further down the stack. So it's a multipronged strategy of getting better prioritization with indoors that we're already doing business in and making those doors more productive through a number of leases per month as well as adding new retailers to the platform. And we have a long history of supporting regional players very well and have a lot of relationships out there. So I think you will -- you should expect to see us make some make some real progress there in the near and intermediate terms.

Our next question comes from Bobby Griffin with Raymond James.

I guess, Steve, I first want to circle back on the GMV growth, really nice to see it flip here during the quarter. You gave us some great detail on the progression, but can you maybe unpack a little bit of what drove the upside? Was it ticket, volume as in more people requesting to use the Progressive product, or is it just a mix like you called out mixing up as a balance of share inside your retailers? Just trying to get a little bit better view on kind of the underlying build -- revenue builders or building blocks of that metric.

Yes, Bobby, I'll give you what I can. It's not ticket, I'll start with that. Ticket is kind of flat. I mean, it's not a story, let's put it that way. It might be down a few dollars, but it's not the story. We've talked about demand or traffic weakness. But I do believe that the traffic that is occurring has more of a need for a flexible payment option than over the last several years. And many of those will be served by the primaries above us, which is appropriate for them if that's what they qualify for. But for all the reasons that we talked about, fewer of those people are even being approved in the stack. So that's a help. It's a little difficult to quantify as we broadly call that trade down. But I would say a bigger part of it is what I referred to on our partnering with our retailers and getting waterfalls done so that we can make sure that the apps are having multiple opportunities to be approved, reinforcing training with the retail sales associates that they're very educated and knowledgeable about the product and putting the customer in the most appropriate product. The obvious one is transactional e-com and getting a cart, where we might have had, what we call, LOPIS, lease online pickup in-store, but that was a half of a measure because the customer would actually have to go in the store to sign the lease agreement, getting that into fully transactional and being delivered into their home. Those are the types of things that are helping us not only gain balance of share, support our retailers, but also make our partnership stickier and more valuable. So we're pleased with where we -- and this didn't start this quarter, this started in '22 and '23, and it's paying dividends now, and we look forward to the results that it will print in the future.

That's helpful. And then I guess on the vertical side, you did mention you're still seeing some comp down high single digits. Is there an -- can you kind of maybe break that out or provide any more color? Is it 1 or 2 verticals in particular that are still dragging? And if those flip, we'd see actually a lot stronger GMV growth, or is it still across a handful of verticals? Just trying to get a sense on you guys give us good detail in the 10-K about the different product categories, but is there one in particular that is outsized weighing down GMV?

Well, broadly, I would say that furniture mattress are still a drag. And as we talked about, the demand pull forward during the pandemic, those replacement cycles are longer, right? And so -- and with a little bit of a stagnation in the housing market, there might be not as many people moving out or household formation. So the furniture mattress is still a little bit of a drag. We've seen some rebound, I'd call it, in consumer electronics, which makes a little bit of sense because of the shorter replacement cycle. Smartphones have pretty much stayed strong throughout and jewelry has its challenges as well, but we're looking forward to a rebound there. So there's some puts and takes, but I would say furniture and mattress are the larger drags.

Very helpful. Congrats on navigating a challenging quarter.

Thanks, Bobby.

Our next question comes from Anthony Chukumba with Loop Capital Markets.

So -- and this is somewhat related to some of the earlier questions, but you mentioned that you gained GMV balance sales to key retail partners specifically called out technical integrations and marketing. Just wondering if you can just provide a little bit more color, particularly on the marketing side, just in terms of what you're able to do there that was so successful for you?

Yes. I mean on the marketing, we've been partnering well what we call our partner marketing department within our marketing function, and they are doing a really good job of being almost embedded in our retailers' marketing departments and having joint marketing campaigns, trip campaigns, nurture campaigns, promotional campaigns, even sometimes -- well, many times, joint campaigns with another retailer of ours that is not a competitive logo. And our retailers are seeing the value of being part of the Progressive network, the preferred partner network. And so they're leaning into that, and we're leaning into it. And we're happy to do that because it benefits both of us. We're also leaning into and getting more sophisticated on the direct-to-consumer marketing, which helps to grow our partner GMV because we can drive, not only repeat customers, but new customers into our partners' environments, either in-store or online. And so there's a decent amount of work going on in the marketing side on direct-to-consumer. When the 10-Q hits, you'll see some increase, not massive, not earth-shattering numbers, but increase in marketing expense. We expect that to continue as we continue to see really healthy and positive ROAS, or return on ad spend. So we think marketing and on the direct-to-consumer side as a complement to our retail partner channel, customer acquisition efforts can be a big driver for us in the future. And then on the technical integrations, I've pretty much covered those, but it's credit stack waterfalls and e-comm carts and things like that.

Got it. That's helpful. And then just as a quick follow-up, sort of like my obligatory question. Any update on the retail partner pipeline, particularly at the enterprise level?

Yes, nothing specific other than it's a big focus of ours across the spectrum, whether it be in the long tail, the regions, the super regionals and on the enterprise side. And it's certainly part of our strategy and part of our focus, and we'll continue to work on it and look forward to hopefully announcing something someday.

That's helpful. And congrats on the strong start to the year.

Thanks, Anthony.

And I'm not showing any further questions at this time. I'd like to turn the call back over to Steve Michaels for any closing remarks.

Thank you. I'd like to thank you again for joining us this morning and for your continued interest in PROG. Our teams did a great job and delivered a strong start to the year. We feel good about returning to GMV growth and the positioning of our portfolio. We look forward to updating you again in July with our Q2 results, and we hope you have a great day.

Ladies and gentlemen, this does conclude today's presentation. You may now disconnect, and have a wonderful day.