Craig Blunden
Analyst · Don Worthington, Raymond James
Thank you. Good morning, everyone. This is Craig Blunden, Chairman and CEO of Provident Financial Holdings and on the call with me is Donavon Ternes, our President, Chief Operating and Chief Financial Officer.
Before we begin, I have a brief administrative item to address. Our presentation today discusses the company's business outlook and will include forward-looking statements. Those statements include descriptions of management's plans, objectives or goals for future operations, products or services, forecast of financial or other performance measures and statements about the company's general outlook for economic and business conditions. We also may make forward-looking statements during the question-and-answer period following management's presentation.
These forward-looking statements are subject to a number of risks and uncertainties, and actual results may differ materially from those discussed today. Information on the risk factors that could cause actual results to differ from any forward-looking statement is available from the earnings release that was distributed yesterday from the annual report on Form 10-K for the year ended June 30, 2011, and from the Form 10-Qs that are filed subsequent to the Form 10-K. Forward-looking statements are effective only as of date that they are made, and the company assumes no obligation to update this information.
We want to thank you for participating in our call. I hope each of you has had an opportunity to review our earnings release, which describes our second-quarter results. The major components influencing our current financial results were unchanged, credit quality and mortgage banking. Credit quality continues to improve. Total nonperforming assets on December 31, 2011 decreased to $39.3 million, a 61% decline from what appears to be the peak of $100.7 million on December 31, 2009. We recorded a $1.1 million provision for loan losses during the quarter ended December 31, 2011, while net charge offs were $2.9 million, which was similar to the $2.8 million in the September 2011 quarter but significantly lower than the net charge-offs of $4.8 million in the June 2011 quarter and the $5.1 million in the March 2011 quarter.
We're pleased that loans in the 30 to 89 days delinquent category remain manageable and have declined substantially from prior year levels. As we have described in the past, improving credit quality will be inconsistent and irregular. Performance is tied to general economic conditions and while our outlook regarding credit quality continues to improve, we believe that high unemployment rates and slow economic growth may last through much of 2012, keeping our nonperforming assets elevated. It's important to note though that this quarter marks the eighth consecutive quarter where asset quality has improved and the delinquencies in our multifamily and our commercial real estate loan portfolios have remained very low. We continue to believe that the mortgage banking environment remains favorable and provides us an excellent opportunity to enhance earnings.
We have been investing in the business primarily by hiring additional personnel. We employed 290 FTE in mortgage banking on December 31, 2011, and we'll remain vigilant in monitoring the operating environments so we can adjust our model and as we have done in the past, commensurate with changes in loan origination volumes. Additionally, it is worth noting that 2011 has required an adjustment to new regulatory requirements that shocked the Mortgage market to some degree. We've dealt with the S.A.F.E. Act in January 2011, compensation changes in April, mortgage origination registration, which was required by July, and the implementation of lower conforming loan limits at the end of September. Each item was difficult for market participants to absorb and we believe resulted in lower loan origination volume. Additionally, we have witnessed the fallout from the quickly changing business environment, the announcements that Bank of America exited the correspondent channel and MetLife ceased operations in its mortgage banking unit.
Disruption caused the remaining market participants who purchase our loans to reevaluate their pricing models which compressed our loan sale margin. Over time, we believe we can capitalize on this market turmoil by attracting talented personnel and providing consistent, uninterrupted customer service. And once stability returns, we would expect the mortgage market to become more transparent to market participants resulting in more stabilized volume and loan sale margins.
The volume of loans originated for sale in the Second Quarter of Fiscal 2012 increased slightly from the same quarter last year, and increased significantly from the September 2012 sequential quarter levels. Applications remained elevated in December 2011 quarter resulting in a robust locked pipeline for the start of our third quarter of fiscal 2012, which suggests that the volume of loans originated for sale on the Third Quarter of Fiscal 2012 may be similar to current quarter levels. The loan sale margin for the quarter ended December 31, 2011, remained at the lower end of the range that we have come to expect and similar to the September 2011 quarter. Over time, lower mortgage rates are favorable for our business but short-term volatility increases our hedging costs, which generates market turmoil. And the exit of major mortgage purchasers reduces our pricing power. Overall though, loan sale execution remains favorable with very liquid markets for agency conforming loans and we're working very hard to increase our loan sale margins to more profitable levels.
In addition, to improving the guarded view of credit quality and our positive outlook on mortgage banking, there have been other developments regarding operating results. For instance, during the quarter, originated and purchased, a total of $90 million from multifamily and commercial real estate loans to augment loans held for investment and allocated additional resources to the commercial real estate loan platform for the goal of increasing loan production for our portfolio. Additionally, our operating expenses have increased as a result of hiring additional mortgage banking personnel. We expect the investment we're making in the retail mortgage banking channel to pay off in the near-term as we increase the percentage of retail originations to total origination. We continue to maintain higher liquidity balances in response to the uncertain operating environment, we're less concerned with doing so today than at this time last year. This is another reason we're expanding our multifamily and commercial real estate capability. Additionally, we continue to invest in our retail deposit franchise resulting in higher core deposit balances as demonstrated by our announcement to open our 15th full-service branch. The net interest margin improved this quarter because liquidity was redeployed to a higher average balance of loans held for sale. Nonetheless, the key takeaways with respect to our second quarter results for the favorable credit quality trends and the investment we're making in mortgage banking has been a near-term drag to profitability.
Our short-term strategy for balance sheet management is unchanged from last quarter. We do not believe de-leveraging the balance sheet is required but we recognize that loan demand is weak. It may be difficult to generate a sufficient volume of loans held from investment to replace payoff. Nonetheless, we're investing our multifamily commercial real estate platform to be able to take advantage of loan opportunities as they arise. For the foreseeable future, we believe that maintaining regulatory capital ratio is above 9% core and 12% total risk based is critical. We're confident we will be able to do so. Additionally, in the December 2011 quarter, we repurchased approximately 263,000 shares of common stock. We continue to believe that executing our stock repurchase plan is a wise use of capital in the current low growth environment. We recognize -- we encourage everyone to review our December 31 investor presentation posted in our website. You'll find that we included Slides regarding asset quality and mortgage banking, which we believe will give you additional information on the credit risk embedded in our loan portfolio and favorable mortgage banking fundamentals.
We will now entertain any questions you may have regarding our financial results. Thank you. Kevin?