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Prudential Financial, Inc. (PRU)

Q2 2022 Earnings Call· Wed, Aug 3, 2022

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Transcript

Operator

Operator

Ladies and gentlemen, thank you for standing by, and welcome to Prudential's Quarterly Earnings Conference Call. At this time, all participants have been placed in a listen-only mode. Later, we will conduct a question-and-answer session, instructions will be given at that time. [Operator Instructions] As a reminder, today's call is being recorded. I will now turn the call over to Mr. Bob McLaughlin. Please go ahead, sir.

Bob McLaughlin

Analyst

Good morning, and thank you for joining our call. Representing Prudential on today's call are Charlie Lowrey, Chairman and CEO; Rob Falzon, Vice Chairman; Andy Sullivan, Head of US Businesses; Scott Sleyster, Head of International Businesses; Ken Tanji, Chief Financial Officer; and Rob Axel, Controller and Principal Accounting Officer. We will start with prepared comments by Charlie, Rob, and Ken, and then we will take your questions. Today's presentation may include forward-looking statements. It is possible that actual results may differ materially from the predictions we make today. In addition, this presentation may include references to non-GAAP measures. For a reconciliation of such measures to the comparable GAAP measures and the discussion of factors that could cause actual results to differ materially from those in the forward-looking statements, please see the slide titled Forward-Looking Statements and Non-GAAP Measures in the appendix to today's presentation and the quarterly financial supplement, both of which can be found on our website at investor.prudential.com. And now I'll turn it over to Charlie.

Charlie Lowrey

Analyst · Jefferies. Your line is now live

Thank you, Bob, and thanks to everyone for joining us today. Our second quarter financial results reflect the impact of macroeconomic environments, including the unusual confluence and magnitude of rising interest rates, widening credit spreads, and equity market declines. In addition, we strengthened our individual life reserves as part of our annual review of assumptions, which had a significant impact on our results. This was primarily driven by an increase in our guaranteed universal life reserves. As a reminder, we discontinued single life guaranteed universal life sales in 2020 as part of our strategy to derisk our product mix and we continue to make strategic progress in transforming our businesses to be less market-sensitive and more nimble. We also made additional investments to enhance our long-term sustainable growth. We did this in several ways. First, we significantly reduced our market sensitivity by completing our planned divestitures. Second, we invested in growth businesses and partnerships to address customer needs and expand access to our products and solutions. And third, we continue to advance our cost savings program and now expect to reach our $75 0 million target one year ahead of schedule. We executed on these strategic initiatives with the support of our solid balance sheet. Our strong financial position provides us with the flexibility to navigate through the current macroeconomic conditions, while continuing to invest in the long-term growth of our businesses and return capital to shareholders. We're also confident that our higher rate environment will benefit our businesses over time despite the short-term impacts on our financial performance. I'll now provide an update on the progress of our strategic initiatives. Turning to slide three. We plans to reposition the businesses by reducing market sensitivity and making investments to support long-term sustainable growth. We completed the sales of our full…

Rob Falzon

Analyst

Thank you, Charlie. I'll provide an overview of our financial results and business performance for our PGIM, US and International Businesses. I'll begin on slide six with our financial results for the second quarter of 2022. Pre-tax adjusted operating income was $872 million or $1.74 per share on an after-tax basis and included a $1.4 billion increase in reserves from our annual assumption update and other refinements. We strengthened our Individual Life reserves, primarily reflecting updates to policyholder behavior and revised mortality assumptions. These updates were based on several industry studies; emerging practices and our own experience, following our well-established annual assumption update process. Current quarter results also included an $852 million gain from completing the sale of PALAC, a legacy block of Variable Annuities. Our GAAP net loss was $1.4 billion lower than our after-tax adjusted operating income, primarily driven by the mark-to-market impact from higher interest rates on derivatives that are used for asset liability management, partially offset by a gain on the full -- on the sale of our full service business. Turning to the operating results of our businesses, excluding the impacts of the annual assumption update and the gain on the sale of PALAC. PGIM, our global investment manager reported lower other related revenues driven by a decrease in seed and co-investment income and incentive fees, as well as lower asset management fees compared to the year ago quarter. Results of our US businesses were lower than the year ago quarter, reflecting lower spread income due to less favorable variable investment income and lower fee income resulting from the decline in equity markets, partially offset by more favorable underwriting. The decrease in earnings in our International Businesses primarily reflected lower earnings from joint venture investments, lower net investment results driven by less favorable variable investment…

Ken Tanji

Analyst · Evercore. Your line is now live

Thanks, Rob. I'll begin on slide 10, which provides insight into earnings for the third quarter of 2022 relative to our second quarter results. As noted, pre-tax adjusted operating income in the second quarter was $872 million and resulted in earnings per share of $1.74 on an after-tax basis. To get a sense for how our third quarter results might develop, we suggest adjustments for the following items. First is an adjustment for two one-time items that net to a charge of $571 million in the second quarter. Our annual assumption update and other refinements resulted in a net charge of $1.4 billion, primarily driven by our Individual Life business, as Rob previously described. This was partially offset by a $852 million gain from the sale of a block of legacy variable annuities. Next, variable investment income outperformed expectations in the second quarter by $80 million. Third, we adjust underwriting experience by a net $25 million. This adjustment includes a placeholder for COVID-19 claims experience in the third quarter of $5 0 million for our International Businesses, primarily due to hospitalization benefits for policyholders recovering from COVID-19 at home in accordance with the special regulatory provision in Japan that is currently in effect. We have also updated our mortality assumptions for the US Businesses to include continued COVID-19 mortality with an expected gradual transition to an endemic phase over time. While we have attempted to reflect COVID-19-related claims experience, the actual impact will depend on a variety of factors such as infection and fatality rates, geographic and demographic mix, and the effectiveness of vaccines. And last, we expect other items to be $30 million lower in the third quarter, primarily due to lower than typical expenses in the second quarter that were partially offset by lower other related revenues in…

Operator

Operator

Thank you. [Operator Instructions] Our first question today is coming from Tom Gallagher from Evercore. Your line is now live.

Tom Gallagher

Analyst · Evercore. Your line is now live

Good morning. I'd like to start on the mortality assumption review, the charge. Can you talk a little bit about what drove it? Was it more the mortality side? Was it more the lapse side? Was it mainly mortality assumptions pre-pandemic? Was there a meaningful adjustment from the experience that you've seen through the pandemic? A little bit of color there would be helpful? Thanks.

Ken Tanji

Analyst · Evercore. Your line is now live

Yes. Hey Tom, it's Ken. Let me give you a little bit of background on the assumption update. As I think most people know, each year in the second quarter, we examined our updated experience that's available from our own business, but we also look at information that's available from industry studies and other surveys. And again, this year, we followed our process that's quite comprehensive and well established. We did make updates to our individual life insurance actuarial assumptions, primarily for policyholder persistency and mortality. Let me start with the policy persistency changes, that was mainly with our guaranteed Universal Life products, where we lowered our lapse and surrender assumptions and that revision reflected information, we gained from recently released studies and surveys, as well as our recent emerging experience. And so, we essentially refined into a more dynamic lapse assumptions for that portion of the business. In terms of mortality, we also included the impact of COVID-19 claims with the expectation of shifting from endemic to -- or from a pandemic to endemic phase. And we also lowered future mortality improvement, as well given recent trends. Now the majority of the reserve strengthening was the result of the policyholder persistency assumption. The mortality updates were more modest and across all of our businesses.

Tom Gallagher

Analyst · Evercore. Your line is now live

That's really helpful, Ken. Appreciate that color. My follow-up is just, will the -- will this also result in a statutory impact in addition to the GAAP impact? And if so, can you help quantify that and talk about how that could impact capital management, if at all?

Ken Tanji

Analyst · Evercore. Your line is now live

Yes. The updated assumptions are applied to our statutory reserves as well. It will have a comparable magnitude of impact but we're well positioned to maintain strong regulatory capital ratios. We have a strong capital position overall, and we continue to have diverse sources of free cash flow going forward as well.

Operator

Operator

Your next question is coming from Ryan Krueger from KBW. Your line is now live.

Ryan Krueger

Analyst · KBW. Your line is now live

Hi, thanks. Good morning. Would you expect much of an impact from updated Q2 factors for longevity risk, which I don't think was in the RBC ratio previously and an updated mortality risk factor when that is implemented, I believe, which may be at year-end?

Ken Tanji

Analyst · KBW. Your line is now live

Yes. Ryan, it's Ken again. I'll take those. No, we don't expect a significant overall impact for either of those. The longevity factors were incorporated, I believe, last year and including some correlation benefits between longevity and mortality and given the updated -- the updates to mortality that have been proposed, those will be manageable and again, reflective of the good combination of business that we have that is both longevity-based and mortality-based.

Ryan Krueger

Analyst · KBW. Your line is now live

Got it. Thanks. And then I had a question on the Bermuda subsidiary that you had established earlier this year and contributed capital to last year -- or last quarter. Can you give any more color on kind of what your longer-term plans are for that? And what -- to what extent you may be able to start shifting US Business into Bermuda to get an offsetting benefit from the capital you had contributed last quarter. Thanks.

Ken Tanji

Analyst · KBW. Your line is now live

Okay. Yes, Ryan, yes. The -- we did launch a new company last quarter. It's a new reinsurance company that's based in Bermuda, which we call LOTUS Re. We think it's a really good capability to have. We've reinsured a block of variable life policies to that company. We're obviously following the BMA standards. The business is well reserved and capitalized, including the capital that we put in, in it last quarter. But it's also very well aligned with the economics of that business. So going forward, we do believe this will be a more efficient capital framework for our Variable Life business that's well aligned with the economics of that business as well.

Operator

Operator

Thank you. Our next question is coming from John Barnidge from Piper Sandler. Your line is now live.

John Barnidge

Analyst · Piper Sandler. Your line is now live

Thank you very much. Can you maybe talk about persistency trends in group life and visibility? There's been increased lapse activity seen by other market participants, given kind of the movements in the war on talent among employees. It looks like persistency did go down in 2Q for disability, but not life. Thank you.

Andy Sullivan

Analyst · Piper Sandler. Your line is now live

Hey, John, good morning, it's Andy. Ill take your question. Maybe I'll bring it up a level and say that the general effect that we saw during the pandemic was companies really pulled back on switching their benefit plans. As we've come through the pandemic and as hopefully we're coming out the other side, and it's becoming more endemic, we've seen, basically, in the marketplace, a normal level of RFP activity. So things have gotten sort of back to normal. When we talk about our persistency, we're very pleased with our persistency results. And as you would imagine, we track very closely the profitability of the business that we retain versus the profitability of the business that we lose. And part of the secret sauce of managing group insurance businesses is, sometimes addition by subtraction. If we can't get the rates that we want to get to move a case to profitability, we -- our plan and our intention and our follow-through is always to let it go. But we're quite pleased at the persistency levels in the business.

John Barnidge

Analyst · Piper Sandler. Your line is now live

Great. Thank you very much. And then, my follow-up question, if I may. That unrealized insurance margin in Japan, is that a gain that can be harvested through a risk transfer, or how should we be thinking about Pru realizing those?

Ken Tanji

Analyst · Piper Sandler. Your line is now live

Yes. Hey, John, it's Ken. Let me just -- the unrealized insurance margin is -- that we're referencing here and quantified is under the GAAP constructs. And you can think of it as basically the present value of future premiums less the amounts of the premiums needed to provide claims -- to provide for claims. So it's margin above and beyond what's needed to support the expected claims. It is indicative of the profitability of the business, and the majority is from our Japan business, and it's reflective of what we think is the strong profitability of our Japan business. It's -- there is good embedded profits there and value, and it is a potential source of free cash flow over time. And if we choose to reinsure a block of it as well, we could release capital that way.

Operator

Operator

Thank you. Our next question is coming from Elyse Greenspan from Wells Fargo. Your line is now live.

Elyse Greenspan

Analyst · Wells Fargo. Your line is now live

Hi. Thanks. My first question, going back to Individual Life. When we normalize for the assumption review, VII and underwriting, it looks like the underlying earnings power of that segment is in the range of $100 million. And I think in the slides, you guys put the Q3 baseline at $96 million. So can you talk about if there are any ongoing earnings impact from the assumption review? And is roughly $100 million pre-tax a good quarterly level run rate earnings for that segment?

Andy Sullivan

Analyst · Wells Fargo. Your line is now live

Yes, Elyse, this is Andy. I'll take your question. The assumption update does have an ongoing impact on our Individual Life business. It reduces our core earnings capability in the neighborhood of $30 million per quarter. So our core run rate was about $105 million before, so it brings it down to $75 million. What you're seeing in our walk on the slide, remember that we expect to have $20 million of higher underwriting gains seasonally in third quarter of 2022. So if you make that adjustment, that gets you to that 96 baseline.

Elyse Greenspan

Analyst · Wells Fargo. Your line is now live

Okay. Thank you. And then my second question is on Assurance IQ, if you guys can just give us some color on the upcoming enrollment season. And then revenues declined there roughly 30% in the second quarter. Were revenues, for some reason, impacted by the assumption review, or should we just think about that $78 million perhaps indicating a lower baseline for that segment?

Andy Sullivan

Analyst · Wells Fargo. Your line is now live

Yes, Elyse, it's Andy. I'll take the question. Let me start by reiterating that we're still very focused on scaling up revenue in each of the distinct product lines in the Assurance IQ platform, as that really is what's required to get the business to achieve profitability. With that said and you sort of pointed to this, there are a number of things that are important to discuss this quarter as we've made really good progress in Medicare Advantage that was somewhat masked. First, we did have a $17 million negative LTV adjustment, that is a direct impact on revenue, that was an adjustment -- assumption adjustment based on our persistency. Second, we saw an impact on the under 65 healthcare business versus the year ago quarter as the Biden administration did not open up a special enrollment period like they did last year. Those two factors really masked a 64% improvement in Medicare Advantage enrollments and a resulting 35% increase in Medicare Advantage Commission revenue versus a year ago quarter. So, we are pleased with the continued underlying fundamental strengthening in the Medicare Advantage product line. The first part of your question is, how we're feeling about our preparation. We're making very good progress in becoming ready for the fourth quarter open enrollment season from an agent preparedness perspective specifically. We've now -- we'll be entering our third year, so we have the benefit of two full cycles underneath us. And candidly, we're seeing great success in hiring agents, partly due to the difficult time that some of the smaller players in the space are having.

Operator

Operator

Thank you. [Operator Instructions] Our next question is coming from Jimmy Bhullar from JPMorgan. Your line is now live.

Jimmy Bhullar

Analyst · JPMorgan. Your line is now live

Hi, good morning. I just had a question first on the actuarial review and its impact on future income. I think you mentioned $120 million on GAAP. Should we assume a commensurate impact on stat income going forward as well?

Ken Tanji

Analyst · JPMorgan. Your line is now live

It would have a similar impact on GAAP earnings. I'm not -- we'll have to get back to on the quantum of that, but there would be a future impact to strengthening going forward. Q – Jimmy Bhullar: Okay. And then can you talk about your – the decline in the Life Planner Count and Gibraltar Life Consultants and whether it's sort of -- and what your expectations are for growth in both of those agency channels? Is the decline being caused more by sort of COVID-related factors right now or should we assume modest growth going forward in both of those?

Scott Sleyster

Analyst · JPMorgan. Your line is now live

Hi Jimmy, this is Scott. The LP count has been essentially flat with new recruits roughly offsetting LP resignations and our LC count has actually been slightly negative. As you might expect, it's been more challenging to recruit in a pandemic environment. It's actually a little bit harder to mentor new hires in this kind of environment. We expect this situation to remain challenging until the pandemic eases. But we would then expect to see improvement in kind of a return to normal beyond the pandemic. I think it's also worth noting that we continue to focus a great deal of energy on expanding our third-party distribution channels across all of our markets.

Operator

Operator

Thanks. The next question is coming from Suneet Kamath from Jefferies. Your line is now live.

Suneet Kamath

Analyst · Jefferies. Your line is now live

Thanks. Just wanted to come back to the assumption review and the impact on statutory. Just given the size of the charge, does this suggest that you're going to need to infuse capital into PICA or is there enough excess RBC in there to sort of absorb the similar charge that you took on a GAAP basis?

Ken Tanji

Analyst · Jefferies. Your line is now live

Yeah, overall this will be very manageable, as I mentioned, where we think we're well positioned to maintain strong RBC statutory ratios. And right now, we're not expecting to have to infuse additional capital as a result.

Suneet Kamath

Analyst · Jefferies. Your line is now live

Okay. Got it. And then I guess for, Charlie, I'll ask the same question I always ask on the strategy. And this idea of improving the earnings contribution from growth businesses to over 30%, it still seems like you'll need pretty sizable inorganic M&A to get there. So just curious, what you're seeing out there in the landscape? Are you seeing opportunities to put some of the $7 billion of liquid assets at the holding company to work? I mean, just thinking about inorganic growth, what are you seeing out there? Thanks.

Charlie Lowrey

Analyst · Jefferies. Your line is now live

Yea, sure. We’re seeing a number of different opportunities at this point in the cycle. You're beginning to see other things or some things free up that wouldn't have been there before and at reduced multiple. So it's a good time to have flexibility in order to be able to think about that kind of acquisition. What I would say is, I'll make a couple of observations. The first is our strong balance sheet provides us with the flexibility to manage through whatever macroeconomic conditions we may face as we look forward. And that's going to be an important consideration for us as we go forward. But second, to your point, having a strong balance sheet in a dislocated market means that we can take advantage of opportunities that present themselves. So we're going to be -- we do have a strong balance sheet. We're going to remain flexible with that balance sheet, and we're going to look for opportunities that may present themselves in the current economic environment.

Operator

Operator

Thank you. Your next question is coming from Alex Scott from Goldman Sachs. Your line is now live.

Alex Scott

Analyst · Goldman Sachs. Your line is now live

Hi. First question I had was on the Annuities business. Now that the transaction is closed, I was just wondering if you could help us think through earnings power there and just given a lot of moving parts to the transaction, equity markets. And then I think, maybe, the runoff of the block, how should we think of that over the next several quarters?

Andy Sullivan

Analyst · Goldman Sachs. Your line is now live

So, Alex --

Ken Tanji

Analyst · Goldman Sachs. Your line is now live

Go ahead, Andy. All right. I was talking about that. Maybe I'll just comment. The -- we did close the PALAC transaction. And it was -- it came in as we were expecting and would reduce our earnings by about $75 million a quarter, and that is very consistent with what we had announced at the time of the transaction.

Andy Sullivan

Analyst · Goldman Sachs. Your line is now live

Yes, Ken, maybe I'll just jump in and add. I just may bring it up a level back to our intentional strategy to reduce our exposure to traditional variable annuities with guaranteed living benefits to be less than 10% of our enterprise earnings. And so that reduction is very intentional, and it was the two-step process of pivoting and runoff that remains on track. We saw $2.9 billion in runoff this quarter. And then, obviously, the derisking transaction. But the other major part of that was pivot to our FlexGuard chassis, a more simpler design, less volatile design. And we're certainly pleased with the continued strength of those sales.

Alex Scott

Analyst · Goldman Sachs. Your line is now live

Got it. And the second one I had for you was on the LDTI. You gave some good disclosure on the book value impact. And I know you mentioned that there's a lot of margin that's sort of left in the reserve, because of the pivot sort of approach to LDTI. What does that mean to the earnings power? Can you help us think through that, particularly in Japan, where it's a lot of 60, I assume that a lot of that margin probably has to do with that business. Will this materially change the earnings power?

Ken Tanji

Analyst · Goldman Sachs. Your line is now live

Yes. Overall -- and we'll be providing more disclosure around the whole transition to the new accounting standard as we -- around the time that it is implemented. But let me provide some overall thoughts on earnings. First, overall, we don't expect a significant impact on the level of core operating earnings. Certain businesses have little or no impact like PGIM and group insurance. And from our insurance and retirement businesses in the US and internationally, some will be a bit higher, some will be a bit lower. But overall, that's generally offsetting. So again, overall, we don't expect a significant change in the level of our core operating earnings.

Operator

Operator

Thanks. Our next question today is from Tracy Benguigui from Barclays. Your line is now live.

Tracy Benguigui

Analyst · Barclays. Your line is now live

Good morning. I have another question on the assumption of that you mentioned industry study. We're in the cheap speed tier. Is that something that is widely available or if you could provide context regarding who participated in that study and who conducted the study, that would be very helpful.

Ken Tanji

Analyst · Barclays. Your line is now live

Yes. Tracy, that was done by a private party, and it did involve a number of people in the industry. We're not at liberty to disclose who was in there. That's proprietary information of the study. So that's about what I can tell you.

Tracy Benguigui

Analyst · Barclays. Your line is now live

Okay. Got it. Also noticed that your corporate expenses were low in the quarter compared to the baseline you provided last year. And I'm just wondering how you're thinking about the full year of $1.65 billion guidance.

Ken Tanji

Analyst · Barclays. Your line is now live

Yes. During the quarter, we did have some favorable items. We did have an FX gain that was helpful this quarter. We did have some other lower expenses and then there is some timing. And we do expect to have seasonally higher expenses in the second half of the year. But given where we are in the first half, we would expect to be modestly below the 1.650 billion guidance that we originally gave.

Operator

Operator

Thanks. Our next question is coming from Jack Maton [ph] from Wolfe Research. Your line is now live.

Unidentified Analyst

Analyst

Hi, good morning. I wanted to ask on the investment portfolio. Are there any metrics you can provide regarding new money rates relative to current portfolio yields? And then what percentage of the portfolio turns over on average in a given year?

Rob Axel

Analyst

Jack, it's Rob. I can provide that for you. In the -- if you compare the new money rates to our portfolio yields, they're up about 20 basis points in the US and 50 basis points in terms of a positive spread in Japan. So the rise in rates means we're no longer having a drag on our earnings when we measure our new money rates against that portfolio yield. In terms of rollover, it's somewhere between 5% and 10% on an annual basis.

Unidentified Analyst

Analyst

Got it. Thank you. And then just a question on the drivers and the outlook for net flows in the PGIM business. And clearly, this quarter, there was a strong recovery in institutional flows, but some pressure on retail flows. I guess could you just talk about what's driving some of the divergence across those customer types and maybe your outlook moving forward?

Andy Sullivan

Analyst · Piper Sandler. Your line is now live

Yes, Jack, it's Andy. I'll take your question on flows. As we've talked about in the past, flows at PGIM will vary quarter-to-quarter. So we stay very focused on the long-term track record. In Q2, third-party net flows were roughly flat as very strong institutional inflows of $8.1 billion were offset by the retail outflows of $8.3 billion. Let me give you some color on that. So the $8.1 billion of institutional inflows represented our best quarter since 2018, and those flows were positive across every geography that we operate in. The real drivers where we continue to see clients, their algorithms, institutional clients algorithm shifting into fixed income as the rates rise, and we also see those clients continuing to seek yield in our private and alternative strategies. On the retail side, I would say the story is we were impacted like the rest of the industry by headwinds in the active fixed income and growth equity space. The industry experienced $305 billion in outflows across active US mutual funds as individual investors continue to reposition. Every top 10 fixed income manager and nine of the top 10 active growth equity managers posted negative flows. So, -- but despite that environment, our PGIM investments moved up to the number 16 US mutual fund family in the quarter by assets under management. I'll end the way I typically do, which is we're confident that we're going to be a net flow winner over time. As we look at our business, we have a broad and diversified product portfolio. We continue to put up very strong long-term investment performance, and we have great distribution. So, we'll continue to build on our track record of 18 of the last 19 years of positive flows, and we're quite proud of that.

Operator

Operator

Thank you. Next question is coming from Mike Ward from Citi. Your line is now live.

Mike Ward

Analyst · Citi. Your line is now live

Thanks guys. Just wanted to follow up on Suneet's question about the transformation. And I think you touched on your strategy in terms of acquisitions. But to his point, it seems like that would require a very decent chunk of inorganic growth. So, I guess just wondering, should we assume from here that the strategy is primarily around organic growth acquisitions or opportunistic buys, or do you still look at material kind of divestments or reinsurance from your existing business mix?

Charlie Lowrey

Analyst · Citi. Your line is now live

Yes. This is Charlie. Let me take that one. It's going to be a combination of both, right? Because in the -- as we've done in the past, we're going to continue to be thoughtful about the deployment of proceeds, especially in light of the macroeconomic conditions, and we've always said we're going to be good stewards of capital. But we're going to -- what we're going to do is to continue to demonstrate a discipline, a consistent and a balanced approach to the redeployment of capital within our businesses for acquisitions and to our shareholders, while fulfilling a commitment to our financial strength by maintaining a strong balance sheet. So, we're going to look at a combination of, again, investment in our businesses, acquisitions, returns to shareholders, but also divestitures if they make sense. And we've always said we'll look at additional divestitures of blocks of business, but only if they make sense. And that's what we're going to do as we go forward. So, it will be -- we'll get to our goals through both addition and potentially subtraction, but it has to make sense on both sides for shareholders.

Mike Ward

Analyst · Citi. Your line is now live

Okay. Thanks very much. And so I guess, kind of relatedly, it sounds like a pretty comprehensive review in the Life business, just thinking about some of the difficulties that segment has faced over the last few years. I guess, does this have any impact on your strategic view of the Life business? It almost seems like at this point, even if you were to sell it or offload it at a loss, it might be beneficial, or is the diversification benefit, mortality longevity offset? Is that important to the extent that you're going to hang on to Life? Thanks.

Charlie Lowrey

Analyst · Citi. Your line is now live

Yes. Let me start, and then Andy, you may want to add some commentary on it. But for the Life business, we still think there's a significant potential for growth in the industry. You have a $12 trillion insurance -- life insurance gap. You have increasing sales as shown by last year's industry, with sales being the best they have been in about two decades. And from an enterprise perspective, the Life business continues to be a really helpful component in balancing our longevity with our mortality. So there's a lot of interconnection with the other businesses along with PGIM, and it's a business that we would like to remain in, but we'll do so very, very carefully as we go forward. Andy?

Andy Sullivan

Analyst · Citi. Your line is now live

Yes, Charlie, I would just add that we've had a very explicit strategy that we remain committed to, and the path forward is clear. We recognize the disappointing and volatile aspects of GUL. But remember that our strategy has been about pivoting and derisking the business. We see selling GUL -- single life GUL in third quarter of 2020 and we began to rotate the product portfolio towards simpler designs, inclusive of variable universal life final expense and simply term. We also have been very much leaned into reducing expenses to make the business more efficient. So as we're doing that, we're seeing the new business sales, where we have a lot of pricing power and we like the positive returns of that block of business that we're putting on, and we're filling that gap that Charlie talked about.

Operator

Operator

Thank you. We've reached the end of our question-and-answer session. I'd like to turn the floor back over to Mr. Lowrey for any further closing comments.

Charlie Lowrey

Analyst · Jefferies. Your line is now live

Okay. Thank you very much, and thank you for joining us today. We've made significant progress reducing our market sensitivity, while investing in sustainable long-term growth, advancing our cost savings program and returning capital to shareholders. Looking ahead, we are confident that our strategy, along with our solid financial position will help us deliver an even more meaningful difference in the lives of our customers and delivering value to all our stakeholders, including providing attractive returns to our shareholders, while enabling us to fulfill our vision to become a global leader in expanding access to investing insurance and retirement security. Thank you again for joining us and for your time today.

Operator

Operator

Thank you. That does conclude today's teleconference and webcast. You may disconnect your line at this time, and have a wonderful day. We thank you for your participation today.