Matt Flake
Analyst · Tom Roderick with Stifel. Your line is open
Yes, Tom, thanks for the question. Clearly, there is a lot of momentum in the Tier 1. We signed 12, since the time we went public, and in the previous 10 years, we singed one. So there are several circumstances. I think, it’s really important to point out that us going public and giving the transparency and having the balance sheet has been really helpful. It allows them to do business with us. Compliance has exceeded the table when they’re trying to make these decisions. From a requirements perspective, they have the same challenge that a community financial institution – smaller financial institution does. Just from the standpoint of, they have antiquated technology that doesn’t talk to each other, doesn’t talk to each other. It doesn’t look the same. It doesn’t feel the same for the customers. And so we go in with the same solution selling approach, which is, we can make your customer experience better. You can become more efficient as a bank, because we consolidate platforms and then because we have a single platform right it wants to run it everywhere, we can deliver you technology faster. So they’re running into those problems that the customers don’t have a good experience. They have a bunch of stuff that doesn’t talk to each other. And then the vendor that they work with – vendors that they work with typically aren’t innovating at the pace we are. So when we work through that that process and you start to see the numbers are in our favor, meaning that, when you have 5 million end users, 6.3 million end users on our system like we ended the year with, and they may have a 100,000, 200,000, 300,000, it’s not nearly as daunting for them, because they say, okay, there’s a lot of people on this system. And then the other thing is the investment we’ve made in infrastructure. For First Republic for the $30 billion bank, those people are putting their technology in our data centers. And so the scale that we’ve proven to be able to operate at, I mentioned that we had record up time that’s really important and we seem to do a better job than most of that. So all of these things lend itself to this network effect that we talk about. And I always want to point out that that success in the Tier 1, the customer reference ability is driving activity in the Tier 2 and the Tier 3, and it’s also helping us with cross-selling.