Ravi Saligram
Analyst · Thompson Research Group. Your line is open
Sure. I can give you – I don't want to get too detailed. This is like saying to our competition, here is our play book, why don't you copy it. So you will understand and respect that I'm not exactly going to divulge our secret sauce here, so please don't think I'm being rude. But look, here's – I think let me just reiterate a few things we are doing. Number one, on smaller deals, there used to be a little less oversight and control, so like $0 to $0.5 million, where our valuation groups were not as involved in the past. Our valuations group is an outstanding group and they are definitely weighing in on those. And they have veto rights on things that – and remember the $0 to $500,000 is driven by our TMs and whereas the higher, the bigger deals it goes up to RSMs and VPs and so on. So it is also really a training and education thing, where as our valuations teams are very experienced. So part of that is better oversight and coaching and saying, hey, when do you walk way, because our same TMs do an amazing job driving straight commission business on the $0 to $500,000. So we're putting a little bit more oversight in that regard. Secondly, we've regionalized our valuations group so that it builds more and more expertise in the regional market. So we've got valuators now in the US specific than and they partner alongside their VPs. So there's – we've got a valuator, a senior valuation person for the East, someone for Central, someone for the West and so they start getting to really know and understand, and they are working a lot closer with our business teams. Third is just trying to reduce the number of dumb deals we do. If we know going in that – by the way, that's not my term, it's my valuations team who gave me that word, which is, if you know going in you will lose money and you just want to do it because you want to drive GAP, and that's the shift we are creating in the organization that is about revenue, not just GAP. So that we are trying to play it a little bit more disciplined on that. So I will stop there because I don't want to go into each deal in how we tactically approach it, because that would just be telling our competitors, here is the play book.