Good day and thank you for standing by. Welcome to the RealReal Fourth Quarter 2024 Financial Results Conference Call. At this time, all participants are in a listen-only mode. After the speakers' presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised that today's conference is being recorded. I would now like to hand the conference over to your speaker today, Caitlin Howe. Please go ahead.

Thank you, operator. Joining me today to discuss our results for the period ended December 31st, 2024 are Chief Executive Officer and President, Rati Levesque; and Chief Financial Officer, Ajay Gopal. Before we begin, I would like to remind you that during today's call, we will make forward-looking statements which involve known and unknown risks and uncertainties. Our actual results may differ materially from those suggested in such statements. You can find more information about these risks, uncertainties, and other factors that could affect our operating results in the company's most recent Form 10-K and subsequent quarterly reports on Form 10-Q. Today's presentation will also include certain non-GAAP financial measures, both historical and forward-looking. We have provided reconciliations for historical non-GAAP financial measures to the most comparable GAAP measures in our earnings press release, which is available on our Investor Relations' website. I would now like to turn the call over to Rati Levesque, Chief Executive Officer of The RealReal.

Thank you, Caitlin. Good afternoon everyone and welcome to The RealReal fourth quarter and full year 2024 earnings conference call. Today, I am pleased to report strong Q4 and full year results. We accelerated growth through the year, culminating in 14% revenue growth in Q4. We reached important financial milestones in 2024. We delivered positive adjusted EBITDA and positive free cash flow for the full year. The RealReal is at the intersection of luxury and value. This position has never been stronger or more relevant. Customers come back to The RealReal again and again to find one of a kind pieces and to monetize their closet, confident that we are the experts in luxury resale. We built relationships with our buyers and consignors founded on trust. We exited 2024 from a position of strength, healthy supply trends, strong buyer engagement, and operational excellence enabled us to achieve GMV and adjusted EBITDA above our guidance range for Q4. We also delivered positive results on several customer KPIs, including conversion, retention and engagement. Ajay will provide more details on our financial results for the fourth quarter and full year later in the call. I would like to highlight a few notable achievements as 2024 marked an important inflection point for The RealReal. We delivered our first full year of profitable adjusted EBITDA as a business. Free cash flow improved $104 million versus last year, resulting in our first full year of positive free cash flow. 2024 also marked a return to profitable growth. GMV was $18 billion, up 6% year-over-year. Consignment revenue was up 14% for the year, with particular success in unlocking mid and high-value supply and active buyers on a trailing 12-month basis were up 5% year-over-year. These achievements are the result of foundational changes we've implemented. We've sharpened our…

Thank you, Rati. It's an exciting time for The RealReal and luxury resale. As Rati mentioned, we expect the resale market to continue to grow and as the market leader, The RealReal is well-positioned to take outsized share. Over the course of the last two years, we've completed a strategic refocus and it's exciting to see how the business has returned to $1.8 billion in GMV as a significantly stronger and more profitable company. 2024 marked several defining moments for The RealReal. We achieved positive adjusted EBITDA for the full year, an increase of $65 million versus the prior year and an increase of $122 million on a two-year basis. Free cash flow and operating cash flow were both positive for the full year, highlighting the power of our business model as we scale. For the year, we expanded gross margin by 600 basis points through optimizing our consignment take rate and driving operational efficiencies. We grew active buyers on a trailing 12-month basis, and average order values continue to trend well above $500, reaching an all-time high of $579 in Q4. Today, I will walk you through our 2024 financial results and discuss our outlook for 2025. Starting with the fourth quarter. Q4 GMV of $504 million increased 12% versus last year, exceeding our guidance range. GMV outperformance was driven by success in unlocking mid and high-value supply. Revenue of $164 million increased 14% in the quarter benefiting from higher consignment volume and an increase in profit high-value direct revenue. Active buyers increased to 408,000, up 7% on a trailing three-month basis. Active buyers on a trailing 12-month basis returns to growth, up 5% versus last year at 972,000. Fourth quarter gross profit of $122 million improved $16 million year-over-year, resulting in gross margin of 74.4%, which increased 40…

Thank you. [Operator Instructions] And our first question comes from the line of Ike Boruchow with Wells Fargo. Your line is open, please go ahead.

Hi everyone. Congrats on the results. A couple of questions maybe for Ajay. Sorry if I missed it. Just -- did you give an operating cash flow and a free cash flow number for this year based on the guide? And the second question would be on the marketing spend, so it's clearly gaining -- you're getting an ROI on that marketing dollars are growing, I think it was up 6% in the quarter. What's the plan as we get into the first quarter and beyond? Are we planning to accelerate the marketing engine because it's -- you're starting to drive better GMV growth. How should we think about that?

Thanks for the question, Ike. To your first question on cash flow, we didn't give any explicit guidance on cash flow. I would say that we feel really good about the results in Q4 and 2024. We had adjusted EBITDA of positive $9 million. That translated to $27 million in operating cash flows for the year and free cash flow against that was close to $1 million. So, great flow-through from adjusted EBITDA down to cash flow metrics. We would expect these trends to continue, but we don't have any specific guidance on those metrics in 2025. And then on marketing, yes, marketing, we're seeing good leverage on our marketing spend. It was -- in Q4, we had a benefit. But actually, for the year, we had leverage of 130 basis points in marketing. We like where it's at right now. If you look at the seasonal patterns, you'll notice that as a percentage of revenue, Q4 was slightly higher than it was in Q3, and we'll continue to look at marketing as a balance between what we invest in sales, what we invest in stores and what we spend in marketing, that being our growth playbook for how we go about unlocking supply. So, I think behind the scenes, there is productivity on marketing. We're investing in things that are giving us stronger ROIs and we're taking that and reinvesting it back into things like social and other channels where I would say we were probably underrepresented in the past.

Got it. And then just one more follow-up. Just the relationship between take rate and AOV. So, it sounds like take rate, you're expecting to kind of flatten out from here. Should we expect AOV to continue to increase as you're kind of getting more higher value items given the economics that your sellers are getting?

Yes. Great question. So AOV in Q4 was a high point for us as a business. We came in at $579 per order, which was -- and it contributed about 6 points of our GMV growth. The relationship between take rate and AOV is really dictated by our rate cards. So, if you look at our commission structure, we do have a reduction in the amount of take rate we keep as people sell higher value items. So, that relationship will continue as -- like you saw in Q4 on a sequential basis, when AOVs jump up as much as they did, you do see an effective take rate percent coming down, but the dollars are obviously higher in those kind of transactions. So, I would expect that our take rate to be relatively stable going forward. And what that really means is we're done with lapping and all the changes that we made to our take rate structure in the past. I think from this point onwards, we're going to optimize around the edges, but we'll keep it largely stable going forward.

Thanks so much.

Thank you. Our next question is going to come from the line of Bobby Brooks with Northland Capital Markets. Your line is open, please go ahead.

Hey, good afternoon team. Thanks for taking my question. I wanted to first start, could you just give us a sense of your perspective of what will really be driving supply growth going forward? Obviously, one of your benefits is that you really have a mosaic approach to supply. But maybe at a high level, is it evenly balanced between current and new consignors. I think one of the interesting things you said and Rati said in the prepared remarks was about 25% of the new consignors came through the retail. Maybe what was that rest of the mix of that -- the rest of the 75%, how do they kind of come through your channel? Just really curious about that.

Yes. Thanks Bobby. Thanks for the question. So, supply growth and unlocking profitable supply, you've heard us talk a good amount about that now, and that's really marketing, sales and retail coming together, making sure that we're creating that frictionless experience for our seller. That's number one in our objective there. But it's also making sure that we're bringing in the right seller, right, that mid to high-value seller, whereas before or in the past, we were looking at sellers across all price points, right? So, we've gotten much better at targeting that mid to high-value seller. Yes, and you're right, 25% of our new sellers do come from retail. We also see the average selling price being 5 times to 7 times higher on a unit basis coming from retail. So, we're excited because we believe we're just getting started here. So, the growth playbook is really starting to work. Meeting the sellers where they are, being more purposeful about our incremental spend in marketing and really going after, again, that medium to high -- mid and high-value consignor, being more predictive in how we're thinking about that, creating more loyalty to the brand. Our trust metrics are also up. So, thinking about the top of the funnel. And on the sales side, again, leveraging AI through SmartSales. You heard me talk through that. The sales team retention numbers are really good. Over half of our luxury managers have now been here two or more years. So -- and there's so much room to go even in the affiliate program and partnerships. So, we'll continue to chip away here, but we're -- as a team pretty excited about the opportunity. And, Bobby, you've heard me say this, the TAM is no constraint to our growth. There's $200 billion trapped in people's closets and $80 billion that gets added to that annually. So, we're going to continue to change the way people shop.

For sure. Yes, it's a huge market that you guys are tapping into. I just wanted one clarifying question off of that was you said the average selling price coming in from retail stores is 5 times to 7 times higher. Did I hear that right? Or am I understanding that right?

Yes, that's right, Bobby. And what I mean by that is when they're meeting with a luxury -- in the luxury consignment office, we call them LCOs. And they're meeting with a gemologist, a watchmaker, a handbag authenticator. So, that's where they're consigning their jewelry, watches, handbags, and those items are usually much higher, right, than pair of shoes or a ready-to-wear item. And that's why, Bobby, retail is so important to us. It's new, but it's also value that comes through there, and that goes back to disrupting the space there and building trust with our consignors so they can meet with that expert.

Yes, for sure. That makes perfect sense to me. And then maybe just last one for me is active buyers in 4Q saw a nice sequential step-up and that's pretty in line with how -- with your seasonality given holiday shoppers stepping in. But we're six weeks in the first quarter. And so I was just kind of curious, like have those new customers you give -- or those new customers that you gained in the fourth quarter, have you seen them be a bit more sticky given all the updates and improvements to the platform? Just kind of curious about that.

Yes. So, I think you're talking about consumer health in general, Bobby, I think is where you're going on that. And I think we're seeing buyers be quite resilient as well as our seller base, right? You see it in our average order value. We're seeing fine jewelry, watches, handbags, quite sticky and the buyer is quite engaged there. One of the stats that I'm into is buyers spending $5,000 or more is up 20% year-over-year. So, really kind of educating people on our value play here, which is that intersection between value and luxury and making sure people and educating them on what the cost -- what these items cost in the primary market and the value they're getting from us just becomes more relevant. So, we are happy to see that the buyers are quite sticky right now in general and highly engaged and resilient.

Thank you very much. I'll return to the queue.

Thank you. And our next question is going to come from the line of Jay Sole with UBS. Your line is open, please go ahead.

Super. Thank you so much. Rati, you said interesting in the -- many things that were interesting in the prepared remarks, one of which was that your sales team was like 15% more efficient essentially than they have been before. And it sounds like you've invested a lot of not just money but also resources and time to help the sales team. You mentioned the retention number. If you think about all the different salespeople within the organization, what's the difference between the most experienced salespeople and sort of the newer salespeople who presumably are just getting started and aren't as efficient yet? And I ask that because what's the kind of like how much productivity you can gain from the sales team as you continue to drive these initiatives going forward? Like if it was up 15%, like is there a possibility that these people will be twice as effective, 3 times effective? Or are we really talking about incremental gains from here? Thank you.

Yes. Thanks Jay. This is another place where I think we're just getting started as well. The comp structure is one thing and it hasn't been even scaled out to the entire org, right? We played with that last year. We tested, iterated and we're starting to see the fruits of that in small ways this -- earlier this year. So, yes, we are seeing 15% more supply year-over-year per rep, just getting started. Our highest reps bring in $10 million plus annually. So, there's no reason why we can't even go more in that direction and just focusing them again on the quality of supply versus just the value -- sorry, just the units or quantity of supply. We hire an awesome group of talented people who really build relationships with our consignor. They're core to what we do and all of that hard work is paying off in a big way.

Got it. And maybe, Ajay, one for you. If we think about the growth forecast for Q1, can you just break that down a little bit, like how you expect it to be in terms of units versus GMV, like pricing, what are you forecasting?

Yes. Thanks for the question, Jay. So, we had strong momentum coming into this year. We closed Q4 with GMV up 12%, revenue up 14%, and we're seeing that strength carry through into Q1. Our guidance for Q1 on revenue is for it to be up between 9% to 12%, so midpoint of 11%, which is quite comparable, I would say, to our exit rate from Q4. You heard me talk about the leap year impact that plays into about a point of pressure. So, really factoring all that in, we feel pretty good about what we've guided to in Q1.

Got it. Okay. Thank you so much.

Thank you. And our next question is going to come from the line of Ashley Owens with KeyBanc Capital Markets. Your line is open, please go ahead.

Hey, thanks so much. So, really quickly, I just wanted to touch on the SG&A bucket. So moving into 2025, as you think about the drivers of the continued improvement there, I know you mentioned stable gross margins and have talked a little bit on the marketing side as well. So, how should we think about the relative leverage within the remainder of the SG&A buckets? Are there specific areas where you see the most opportunity that we should be mindful of when fine-tuning our models?

Yes. Thanks for the question, Ashley. SG&A was a good source of investment for us in 2024. We leveraged about 150 basis points as we went through the year. The way I would sort of break down that bucket, it's -- about a third of it is variable, about two-thirds of it is more fixed in nature or fixed to semi-fixed. On the variable side, you're primarily looking at sales. And you heard Rati talk about the efficiency gains that we're seeing in sales. We're really excited about our rollout of the smart sales initiatives, which is effectively targeting -- an AI-driven targeting mechanism that allows us to make our reps more productive when they are out targeting consignors and reaching out to people that would be interested in selling. So, that will continue to be a source of productivity for us going forward. And then on the G&A side, which is mostly the fixed base, we feel really good about our cost base and in product and technology as well as the classic G&A functions. And we will continue to see leverage from that bucket of cost as we grow going forward.

Okay, great. And then just quick housekeeping as well. How should we think about the pace of store openings for this year if one to three stores or low single-digits is still the right number?

Yes, Ashley. That hasn't changed our strategy on stores. We continue to say one to three stores a year. We just opened two in Q4 last year. Those are performing quite well. They're off to a great start. We'll have one also opening this year. And again, because of that halo effect that we're getting in supply once we open in a market, we're quite happy with the incrementality and the value coming in through stores at this time.

Okay, great. I appreciate the color. Thanks.

Thank you. [Operator Instructions] I would like to -- our next question is going to come from Kunal Madhukar with Water Tower Research. Your line is open, please go ahead.

Hi, thank you for taking my question. A couple, if I could. One on the revenue outlook. In terms of direct revenue, how much is that factoring into your difference between the growth that you're projecting for GMV versus growth that you're projecting for revenue? And then I want to dive deeper into the G&A, especially the fixed cost, which is about $120-odd million based on what you just told us, Ajay. So, can you talk about what are the potential opportunities for leverage because $120 million seems kind of high based on the revenue base that you have? Thanks.

Hi Kunal, thanks for your question. So, on direct, which is the first part of your question, if you look at our results last year, we rightsized direct as a percentage of our portfolio. Today, it is about 10% to 15% of total revenues and slightly under 5% of total GMV. We expect it to stay there. Most of what's in direct is returns from customers that we end up taking title to because they are out of policy and there is a certain element of when the purchased items or even consignor purchase items that we do on a very selective basis. So, I expect that to be a small part of our business, relatively stable going forward. We feel really good about the improvements in margins that we've driven on that revenue stream last year, and I think that's going to stay at about 15% gross margin on average. To your second question on the SG&A piece, so outside of sales, what it does include is our product and tech investment. So, that's included in that -- no, sorry. Sorry, can you repeat your question there again?

I was just looking at the SG&A part where you kind of mentioned that the G&A part, which was the fixed part, was about two-thirds of the total number. So, when I look at SG&A, on a non-GAAP basis, that's about $170 million. So, two-thirds of that would be about $120 million. I wanted to understand -- I mean, that is still like 18% of revenue which is generally higher than what we see for other retailers. So, just wanted to get a sense of like what's in there and what is the potential for like leverage from this number?

Got it. Got it. So, it is -- it's -- what's in there is classic G&A functions. So it's back office, it's public company cost, it's finance, it's analytics, its facilities footprint for our offices and things of that nature. I think it's going to be a significant source of leverage going forward, right? We've built the infrastructure needed for us as a company. We feel really good about that. It's not an area of like investment for us going forward. And as the business continues to grow, you will see that come down as a percentage of total revenue.

Thank you.

Thank you. And we have a follow-up question from the line of Bobby Brooks with Northland Capital. Your line is open, please go ahead.

Hey guys. I just want to jump back on and ask question on kind of how -- you mentioned that you see a big opportunity to drive operating leverage and improvement to the consignor experience with AI? So, I was just kind of curious, could you maybe discuss what that looks like and if these are more so future action points? And if they're more so future action points, what's the anticipated timeline of implementing those?

Yes. Thanks Bobby. I'll start and Ajay, please if I'm missing anything here. There's so much opportunity over the next couple of years is how I think about it. SmartSales is one piece. We're just getting started there. We'll scale that out throughout the year. Athena is another piece. You heard me talk about that in the prepared remarks. But not only will that bring better speed to the item to the site, so think about the service level agreement is how we talk about it internally to our consignors when an item is launched to site, but it's also more accurate, you're also getting better pricing by it because the attribution becomes better and more predictive. So, then your pricing and the more that you can get for the consignor and for TRR is obviously our objective. You're taking one day off completely in the seller experience. So, so much opportunity and Athena not only works through the attribution, but think about it also as automating a lot of the characteristics that you see on the site, everything from material to condition, to size, less touches throughout the full funnel and processes. And then on the buyer side you see better search, right? So, you're getting an item on -- in front of more people, which means better pricing, less discounting, all the things. So, we're really excited about all the opportunities and our roadmap really focused on delivering efficiencies and operational excellence and again, delivering product that resonates with the consignor.

Thank you. And that is going to conclude today's question-and-answer session. Ladies and gentlemen, this also does conclude today's conference call. Thank you for participating and you may now disconnect. Everyone, have a great day.