Lisa Palmer
Analyst · Bank of America. Please proceed with your question.
I don't appreciate the question, Jeff. But I don't know that it's really changed very much in the last 12 to 18 months. There was certainly a lot of acceleration in the early parts of the pandemic with regards to how grocers were reacting and how they were adapting, if you will, to the new challenges. I think that – you've heard me say this before, and it's not just for grocers, it's for all retailers, the most profitable way for them to get their goods into a customer's hands is for the customer to come into the store. So they continue to invest in the store as well and that experience. But at the same time, they understand the competitive need to be able to serve the customer and through the other methods, if you will. And that is curbside, which a lot made really, really quick advances because they had to during the beginning of the pandemic, and the successful operators are now doing that extremely successfully. And so curbside is one, no doubt. And then last is the home delivery. And again, they recognize the need, though it's clearly the least profitable for all. And we see that, that is – I mean, look at what Amazon is doing with opening stores so that they can also complement their home delivery with curbside and with pickers, if you will, anything to get closer to the customer, that last mile. And our grocery stores, our shopping centers or that last mile – have that last mile distribution capability. And so a lot of the operators are then investing into that. And you're seeing different means of testing R&D, right? Kroger is doing more as we know, right, the Ocado. You're seeing Albertsons is probably the – investing the most right now in micro fulfillment. H-E-B is doing a kind of a combination of both, and all of the better operators are investing. They're investing in technology. They're investing in the customer experience. They're investing in delivery, if you will, whether it's from their store curbside or whether it's to the homes. And again, the last mile matters, and that's where we're positioned.