Paul Nester
Management
Good morning. I'm Paul Nester, President and CEO of RGC Resources Inc. Welcome and thank you for joining us as we discuss RGC Resources Third Quarter 2020 results. First, I would like to go over a few administrative items. We have muted all lines and asked that all participants remain muted. After the presentation is completed, we will take questions. The link to today's presentation is available on the Investor and Financial Information page of our website at www.rgcresources.com. Let's begin our presentation. Slide 1, presents our forward-looking statements disclaimer. This presentation contain forecasts and projections. As outlined on Slide 2, we will begin with a review of third quarter results followed by the outlook for the fourth quarter fiscal 2020 which end September 30. As noted on Slide 3, our customer account and additions are in line with expectations for the first month -- first nine month of fiscal 2020. Despite the COVID-19 pandemic, we expect this trend to continue through the fourth quarter. A 54% increase in total volumes on Slide 4 is not a misprint. We have had one of the most interesting quarters in the company's history, the third quarter was one of the coolest in recent memory with a 141% increase in heating-degree days over 2019. This weather was 41% colder than normal. The mystery with this cool weather, residential volumes increased 50%. Despite the pandemic, certain commercial customers for example food can manufacturer and CNG fuel delivery fleet experienced significant volume increases that all set the customers most negatively impacted by the pandemic in our service territory. The hotels, restaurants and schools for example. Finally, a large multi-fuel manufacturer also mentioned on the last call, which to a 100% natural gas beginning in late March adding 0.5 BCF to the industrial throughput for the…