Welcome to Ryman Hospitality Properties Fourth Quarter 2020 Earnings Conference Call. Hosting the call today from Ryman Hospitality Properties are Mr. Colin Reed, Chairman and Chief Executive Officer; Mr. Mark Fioravanti, President and Chief Financial Officer; and Mr. Patrick Chaffin, Chief Operating Officer; and Mr. Scott Bailey, President Opry Entertainment Group. This call will be available for digital replay. The number is 800-585-8367, and the conference ID number is 7189891. At this time, all participants have been placed on a listen-only mode. It is now my pleasure to turn the floor over to Mr. Mark Fioravanti. Sir, you may begin.

Thank you, Maria. Good morning, everyone. Thanks for joining us today. This call may contain forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995, including statements about the company’s expected financial performance. Any statements we make today that are not statements of historical fact may be deemed to be forward-looking statements. Words such as believes or expects are intended to identify these statements, which may be affected by many factors, including those listed in the company’s SEC filings and in today’s release. The company’s actual results may differ materially from the results we discuss or project today. We will not update any forward-looking statements, whether as a result of new information, future events or any other reason. We will also discuss non-GAAP financial measures today. We reconcile each non-GAAP measure to the most comparable GAAP measure in exhibit to our -- to today’s release. And I will now turn the call over to Colin.

Thank you, Mark, and good morning, everyone. Before I begin, I want to express my own and our company’s deepest sorrow had the passing of our friend Arne Sorenson. Arne was a magnificent CEO and a great man and I was honored to get to know him, beginning at the time of our reconversion. Through that transition and years that follow, we got to know each other pretty well and I had tremendous respect of Arne. My thoughts are with Arne’s family at this time and he will be sorely missed by myself, my team and the entire lodging industry. When we spoke back on November 3rd, I must have qualified my remarks at least a half a dozen times with something to the effect of when we have a vaccine. At that time, I was confident that we would see a vaccine announced either by the end of 2020 or perhaps early this year. It turned out to be less than a week later on November 9th, when the vaccine data from Pfizer was published and that was quickly followed by more positive news from another manufacturer. Today we have two FDA approved vaccines in distribution and it looks like there will be others in the pipeline. This is tremendous news for our world, our country, and of course, our industry. Now as we turn our attention to the progress of distribution rather than discovery, I believe the anticipation amongst Ryman and the Marriott teams and amongst our customers and meeting planners is truly palpable. I have been in the hospitality business for over 40 years and I have seen a lot of cycles, several national and global crises, and many other ups and downs. But I have never seen a situation like this.

Thanks, Colin. In the fourth quarter, the company generated total revenue of $126.5 million, a $56 million increase sequentially over the third quarter, net loss to common shareholders with $79.7 million or a loss of $1.45 per fully diluted share, improvement of $38 million over the third quarter or $0.60 a share. On a non-GAAP basis, the company’s fourth quarter consolidated adjusted EBITDAre was negative $6.6 million, representing an improvement of approximately $28.6 million from the third quarter. AFFO available to common shareholders was negative $31 million or a loss of $0.56 per fully diluted share, which improved $29 million sequentially or $0.53 per share. Our cash interest expense in the fourth quarter was $27.4 million and we amortized $1.25 million of our term loan be principal, so our debt service was approximately $28.7 million in the quarter or about $9.6 million per month, which is about flat to the third quarter. This puts our monthly cash burn rate in terms of adjusted EBITDAre and debt service at $11.8 million in the quarter and $12.6 million after including maintenance capital spend. This was a substantial improvement from both our third quarter cash burn rate and our initial forecast in going into the quarter. One driver of this reduction as Colin alluded to was a substantial improvement in our leisure transient business fueled by our successful holiday programming. During the quarter, we hosted over 161,000 transient non-group room nights down only 37% from the fourth quarter of 2019, despite government restrictions, those with distancing, our inability to produce our annualized programming and the continued closure of Gaylord National. We were also successful in maintaining ADR, which was up 1.6% compared to the fourth quarter of 2019. So we are pleased that we drove this occupancy not through discounting but through the…

Closing the book on 2020, we are excited about that. Yeah. Thank you, Mark. Maria, let’s open up the call for questions.

Thank you. Our first question comes from the line of Smedes Rose of Citi.

Hi. Thank you. I guess I wonder if you could talk a little bit more about some of the mix of bookings that you are seeing near-term and longer term. You mentioned a little bit about some of the association between that. And I guess, I am trying to just square that against the gross stop at room rates that you showed for the quarter. So, if you could just maybe give us a little more color on how that’s trending?

Sure. Patrick, you want to answer Smedes’ question? By the way, Smedes, good morning to you.

Good morning.

Good morning, Smedes. It’s Patrick. Yeah. Let’s talk a little bit about what we are booking for the longer term. Let’s talk a little bit about who’s interested in booking in the short-term. From a longer term perspective, we are very pleased that the mix of business really has not shifted away from what we have seen historically. So the corporate association in SMERF mix that we have seen historically in our business largely holds true as we look out into the long-term bookings and who’s looking beyond the COVID crisis. In the short-term, though, as we look at groups that are looking to get back to meeting sooner, we have reference some of this in previous discussions. It’s a lot of -- more of the SMERFy-type business and some associations. And when I say SMERF, I am talking about sports meetings or educational meetings or celebratory meetings, training meetings, multilevel marketing groups, a mix of folks who are very motivated to get moving and meeting as soon as possible. So, in the short-term, a little bit more on the SMERF side. Again, SMERF stands for social, military, educational, religious, and fraternal. And as we move into the longer term back in the 2022 and beyond, the groups that are looking to travel are very consistent with our historical mix of corporate association in SMERF.

Okay. Thanks. And then just any thoughts on when you guys could see moving forward with the National reopening?

Yeah. The -- we have been a little coy over the last several months, because we have been in some fairly deep discussions with organized labor in that market. Just to remind, this is -- mind those folks on the phone, this is only Union Hotel. And we had, I would say -- I would describe as very cordial discussions here and very productive. And I think now Patrick we are gearing up to open this hotel sometime mid-to-late second quarter. The good news is that we will be done on our complete room refurbishment that we have been aggressively pursuing here for the last six months, nine months and so that’s the plan of action there. Anything to add?

No. The only thing I would add is, that as we look to reopening there, obviously, we are watching very closely what happens on the group side of the business, because that hotel, because of its labor structure that Colin just referenced, really needs for the group recovery to be in process.

Oh! Yes. Yeah.

And the second thing I would tell you is, we are working really closely with the county and the state in that market to ensure that the restrictions that are in place allow the hotel to operate as it needs to, to be reopened, and we appreciate very much both the county and the state’s partnership and working through that process right now.

Patrick, Smedes’ first question, talking about bookings. Would you answer very well? Just to use this as an opportunity to just to touch on the what we have seen on lead volumes here in the last few several weeks.

Like everyone in our industry, we are watching lead volumes very closely. And as we finish out 2020, our lead volumes have deteriorated to the point that they were down about 74% year-over-year. We have been watching very closely, we are tracking it on a weekly basis and we are encouraged by the fact that we have seen some improvement in that what was down about 74% in terms of group lead volumes has now improved slightly to down about 58%.

And that’s happened in the last several weeks?

Yeah. Most notably in the past two weeks to three weeks, we have seen that start really coming up. So we are starting to see some things that that are encouraging and we are going to have to see those continue. But it is a bit of a sigh of relief that we are finally seeing some positive trends emerging.

Great. Thanks for all that detail.

Thanks, Smedes.

Our next question comes from one of Chris Woronka of Deutsche Bank.

Hey. Good morning guys and appreciate all the detail as always. The question is and we have heard from some other hotel companies, we don’t have to name them. But they look to capture some virtual -- some revenues from virtual meetings until we reach a point where everybody is back in person which we will hopefully be sooner rather than later. Is that something you guys can consider and does it maybe extend beyond the COVID period. I mean is that really a longer term opportunity or just some color on how you look at that?

Okay. Let me give you the acute answer to all of this. We -- the way you spend your energy as a business really is determined by what you want the outcome to be. We want the outcome to be people come back to our businesses and meet in our businesses and this is why we put so much effort on this rebooking process, Chris. Now, we booked almost 60% and in a market like Colorado, that number is in excess of 70%. And I suspect that you are hearing, we are trying to help some customers with the virtual process and putting a line of hopefully a line of business in there to actually generate revenue. I think a lot of that is due to the fact that some of those companies haven’t had the success in rebooking what we have. And so we are not spending a whole load of time on that. Obviously, Marriott is the largest hotel company in the world is something that they have looked at. But our focus right now is driving customers back into our facilities, because that is where the real economics of this industry lay.

Okay. That’s helpful, Colin. And then a follow-up for you, I would argue that probably four of your five markets are -- have been seeing population inflow before COVID and are likely to continue to see population inflow after COVID. And you have done a really nice job in Nashville of kind of becoming the company in that market for not just lodging but Entertainment. So the question is, if you look at a couple of these other markets that have favorable population trends, does that make you want to go deeper in those markets or do you go back in a few years, and say, I want to be in another market, whether it’s on the lodging side or the Entertainment side?

Chris, I have known you the way I do. I think you know the answer to that question. We like to create businesses that are beyond comparable. You don’t see anything like them. And one of the beauties of being in a market like Nashville with 2,880 rooms and 650,000 square feet and fabulous entertainment options, pre-COVID we were thinking we need more guess rooms simply because of what you just talked about. The market was pre-COVID was vibrant, it’s growing, more companies are moving in, tremendous real estate development. Same thing for Texas, same thing for Orlando, you go to the -- you got to Denver and you look at the large community around that city and we see long-term unprecedented growth. And we like to continue to expand our businesses and create a competitive moat and I know you have heard us say that before. So we have -- I mean, effectively, we have plans for potentially growing each of our hotels except our hotel in Orlando where we have just -- we will have in the next month that completed, but we just don’t have a lot more real estate there, but we like this. And by the way, you know as well as I, the IRRs on these types of projects, where you add 300 rooms or whatever it may be, 80,000 square feet of meeting space. These are not 8% IRRs with the cost of capital of 7.5%, 7%. These are 16% IRRs. So we believe we create a hell of a lot more value. Now if we can find a market that has a profile of -- similar profile to the markets we are already in and we find a community that want to support us with some tax incentives to get the project well across our threshold. Of course, we are going to look at that.

Okay. Very helpful. Thanks, Colin.

Thanks, Chris.

Our next question comes from the line of Dori Kesten of Wells Fargo.

Thanks. Good morning. Is it your expectation if we look out a few years, this is somewhat building on Chris’ question that occupancy at your hotel may exceed prior peak levels just given the pickup in leisure interest in the Gaylord brands?

That’s how -- that’s a hypothesis. We have -- look, when we went into this story, the way we try and run these businesses. When we went into this we challenge Marriott. We had meetings with that organization here three weeks ago with David. David Marriott was here. And in every meeting we are having with these folks, how do we make the economics of these businesses better. How do we gain market share. There are so many group hotels in this country and large convention centers around this nation that have really ticked off their customers over the last 12 months. We haven’t done that. We have opened our arms and helped our customers and that’s why we have rebooked as much business as we have. I think there’s an opportunity here over the next one year, two years, three years to build even stronger relationships with our customers and build market share. And then on the cost structure of these businesses, we have learned a lot. We have learned that in a market like Texas where we had 175 quote managers with all of these different disciplines that when we reopen these businesses, we open them up with materially less number of chiefs. And so I -- that’s why in my prepared script this morning, I said, I think, we as a company can improve our margins, 1%, 1.5% here going forward. And if you could combine that with cost efficiencies, with real margin improve -- with real revenue growth. And I tell you, I think, we have learned a hell of a lot about the leisure programming here. We have proven -- we have always had really good creative leisure programming in our hotels and that’s why our hotel like for instance in Orlando has materially outperformed most of the other large convention-orientated hotels around it, simply because we treat these hotels like theaters. We put a different backdrop in place and we put creative programming in place. And so I think we have learned a lot and I think that’s going to help us, Patrick, as we think about these seasons of leisure prospectively. So I am very excited about the prospects of our hotel business, just as I am, Scott, very excited about what we have been able to accomplish on our Entertainment side. And I am really of the mind that two, three years from now, this is going to be a better business than it was when we went into this. And by the way, when we went into ‘20, it was going to be our very best year of all across our company and I really do think we have the attributes in place for making it even better.

Yeah. Thanks. And Mark, we were -- when you were walking through the quarterly cash burn for the remainder of the year, did those assume cancellation and attrition fee?

We have assumed as we look out for 2021, we have assumed a -- while we consider a normalized environment for cancellation fees. We are not -- we haven’t made assumptions around a significant ramp-up or spike in cancellation fees as we move forward.

Yeah. Dori, let me add -- sorry, Mark. You have answered this question so well. And -- but I want to add to it. We sit around and we try and project what this nation is going to do here over the next few months. And it is so impossible to answer because we are not in control of this vaccine rollout. We are not in control of government actions in communities like Nashville that right now says that we can only put 25% of the seats -- fill 25% of the seats in our theaters here and 50% in the restaurants. And so we try and be -- when we communicate with the likes of folks like you, we try and be very cautious and conservative. So we never have to come back and say instead of saying it was a cash burn rate of X, in fact, it’s X plus 10%. We have projected cash burn rates at second quarter, third quarter, fourth quarter of last year and every time we have managed around that and come in materially less. So I -- at this stage, I am not hung up on what our second quarter cash burn rate is going to be. What I am focused on now is what -- how does this business really start to ramp up fourth quarter ‘22, ‘23. That’s what I am interested in.

Okay. Thank you.

Thanks, Dori.

Our next question comes from one of Shaun Kelley of Bank of America.

Hi. Good morning, everyone. Patrick, I wanted to follow up kind of your initial remarks about, taking about the SMERF business, you might get an award for first time SMERFy has even been used on a public conference call. But I am wondering on -- when you say longer term, is that mix that you talked about. Do you think that’s possible in 2022 to get back to what we consider let’s call it normal mix for Ryman or does it have to be longer than that just given what you already might know about how ‘22 is shaping up?

Yeah. I would tell you that I think the second half of ‘22 is absolutely back to more of a normalized mix and the first half of ‘22 we are just kind of watching to see how that holds.

We got a normalized mix on the books.

On books, yeah, absolutely.

And the delta is the short-term business against book between now and the year end for ‘22, and the question is, what is going to be the behavior of the broad group market. And, right now, I anticipate corporations being a little bit slower, companies, I think, you will agree to this100%.

Yeah.

But we are seeing some very interesting stuff as Shaun -- as Patrick said in the SMERFy area. So the key for next year is going to be what happens between now and the year-end.

Yeah. I would say in this kind of a follow up to Dori’s question as well. One of the things that we are watching closely is on the corporate side even here in Nashville and the other markets in which we operate, we are already seeing corporations reduce their office space footprint as they take into account the opportunities to work-from-home and reduce their costs. We have been saying for a long time that we felt that that was going to occur and help us on the medium side, because it would be a greater need to bring folks together to meet face-to-face on a regular basis. And so as we see that really starting to take place as large corporations are reducing their footprints. I think that’s one of the things we are watching to see if that gives us an immediate boos on the corporate side even though they are cautious right now, a year from now, will they be as cautious and will they be booking more meetings. So there’s a lot of things at play and influx right now.

Yeah. And this is probably going to go into the unanswerable part of a question. But obviously, there’s a lot that’s been discussed around pent-up leisure travel demand you have seen and talked about some of the signs for your business. But you were also starting to get the question on sort of pent-up group or corporate travel demand. So, I just -- it sounds like it’s too early to actually, I feel like if you -- it seemed that you might have set it by now? But I do just kind of want to ask maybe even theoretically, is there a chance that we could actually see people trying to crowd the calendar a little bit to make up for events that have been canceled for two years in 2022? Is that like a realistic possibility and how could Ryman take advantage of that or are the lead times too long to really be able to capitalize on something like that?

Look, it depends I suppose if you look at the glass half full or half empty. My personal view is I think you are going to see a lot of it. I know how -- we had a Board meeting yesterday and our board is -- were sitting on a virtual Board call, this is a company that spends its life focused on meetings. But we are on a Board call using Zoom technology and every one of our board members are saying we have got to meet fact-to-face. We want to go do it in May, another Board I am on, that same dialogue, same dialogue happening. It’s happening all across our society. So I am the sort of half full individual in this company and I truly believe there’s a lot of demand --pent-up demand. And I think when Patrick described a 15-pointish change in lead volume in the last several weeks. I think that’s an illustration. And I think the more our society gets comfortable with the notion that COVID is pretty much behind us is, as the rates come down and vaccination goes up, I think you start to see the light switch turning. And I do believe there’s an inflection -- there’s going to be an inflection point in this nation that where people start to say we are out of here. We are going to get out of our basements. We are going to have fun. And we are seeing that on the Entertainment side. We are seeing it on the concert side. We -- every week we are filling 1,100 people in the Opry House on a Saturday night. We…

From outside of Nashville. From outside of Nashville.

From outside of Nashville these people are coming. So I tend to agree with you or I am not trying to agree with you, Shaun. But I think that the hypothesis you laid out is potential here and I think it could really drive our industry. And I think we as a company are really primed to do well here, because of the quality of our assets particularly on the Leisure side.

If the transient is the lead indicator for what’s going to happen with group, then there’s definitely the possibility for pent up demand to exist, because we are definitely seeing the transient excitement building as the vaccination strategy continues to roll out and gain momentum.

That’s great. Thank you, everyone.

Thank you, Shaun.

Our next question comes from one of Bill Crow of Raymond James.

Yeah. Good morning. Maybe I could start with Patrick. On the new bookings, Patrick, when you have groups you have dealt within the past, but not in the past year or year and a half. Any change in F&B expectation, the numbers?

If you got somebody who is on the books that looking to travel in the back half of ‘21, obviously, we are going to be working with them on the attendee level. If they are looking at ‘22, ‘23, ‘24 and beyond, there’s not a lot of the discussion of hey we don’t think we can get back to our historical levels. It’s really just how soon is it before -- how long is it before we can get back to those historical levels. So we have not seen a material shift downward in the contracted blocks that those groups have historically dealt with, our booking for the future.

What -- thank you, Patrick. What made the -- what provided the ability to collect the fees, the cancellation and attrition fees at this juncture. I mean are these groups that had booked and rebooked and finally canceled altogether or what was different? Because I know you couldn’t really collect much in the way of fees given the circumstances during the past year?

Well, we -- this is a real complicated question. Your question sounds so easy, but it’s complicated. Because it depends on when you book? It depends on our position. And it depends on also whether you are loyal with us. It depends on whether you are a multi-year with us. We deal with these customers not homogenously but very individually. So last year we took the decision for most of the year that we understand that there were government restrictions in place and it was impossible for groups to travel and that’s why we spent so much time and effort rebooking these customers. Now, if a customer in the fourth quarter of last year said, hey, after vaccine announcements in middle, late November, said, hey, we don’t want to come in June, July of next year. Our whole position with that customer has changed and we have changed dramatically. We said, in all probability, there’s going to be vaccines available. There’s going to be no government restrictions in place. And therefore, this is not a force majeure situation. But I don’t want to get too much into the weeds here, Bill. But we then would say to that group, if it’s a group that we have seen so many times. But we understand what you are saying. We -- and so here’s what we will do. We will renegotiate with you your cancellation fee. But we would like you to rebook for whenever it may be. The next available date for you and some of those groups, we have already got business on the books with us for ‘22, ‘23, ‘24. So, that’s how we have gone about it. And Patrick and his team have had enormous day-by-day contact with the sales organization in Marriott. We are deeply involved in this process. And that’s why in that fourth quarter, we were -- we collected a ton of cancellation fees and -- but the vast majority of that was all for ‘20 -- the beginning of 2021. So, do you want to add to that, Patrick?

Yeah. Yeah. I would tell you that if there are three ingredients, the first is we kept our sales team on board. And as a result, we had a very highly engaged approach to communicating with our customers, our group customers. We have told you before, it’s about 100 points of contact to go through one of these negotiations. The second ingredient I would say is a long-term relationship and so there’s more of a view of a partnership. And that they understand that we are trying to make sure that we are around for the long-term to serve their needs on the group side. And the third that’s really allowed us to collect cancellation fees especially in the fourth quarter is an uncertainty and this is what Colin’s speaking to, an uncertainty as to when force majeure is no longer in effect. And so if we are having conversations about the second quarter, third quarter, fourth quarter of 2021 about a cancellation and there’s uncertainty on that group side as to whether or not they will be under force majeure and be able to exit that contract with no penalty, then we have the ability to collect a little bit more cash in the short-term and potentially rebook them for the future as well. So I would say those are the three ingredients and our credit facility have done a phenomenal job in making all that happen.

And majoring in the obvious, as every day goes by and communities are changing the restrictions positively, the vaccination rates are going up. The leverage we have in those discussions are improving dramatically. Our stack of chips are going up daily in the discussions here.

Yeah.

So interesting period of time ahead of us I think over the next two to three months.

Colin, I have two very quick easy to answer questions, I think. Number one, is there any potential when Block 21 resurfaces, and number two is, any commentary on the timing of the Rockies’ expansion?

So the first is that our desire, Scott, for the market of Austin, Texas is no different today than it was a year ago. And our circumstances change, it’s something that we would -- we certainly would look at. And frankly, we keep in touch with those people. We didn’t abandon them 12 months ago and Mark had some, almost every other week, two weeks, four weeks conversations with these folks and Scott does the same with the people that deal with Austin City Limits. So that we will see how all that progresses as our company re-establishes. And look the thing about Colorado. We have been shocked how those groups have rebooked in Colorado. I mean, we have rebooked over 70% of those deluxe room nights. And I have been very surprised how well that hotel has done given the restrictions that are in place in Colorado. Because Colorado has had some fairly significant COVID case counts and -- but it’s being managed very well and it’s coming down. But the answer is we love that hotel and we see that hotel. You have heard me say this before Bill, if Opryland can be 2,880 rooms with 650.000 square feet with magnificent pool complex and stuff like that in a town like Nashville. I don’t see any reason long-term why that hotel in Colorado can’t evolve and grow to the same status as Opryland over time. So we love that hotel and potentially as soon as we can we can grow it we will.

Great. I appreciate all the commentary today. Thanks.

Thanks, Bill. One more question I think Mark what do you think?

Obviously. We are already came to an hour.

Yeah. Are there any other question, folks wanting to ask the questions, Maria?

I am showing no further questions at this time, sir.

Excellent. They are probably all getting off on the next company. Well, for those of you who are still on the phone, thank you for your time this morning. As you can tell from our dialogue here, we are very optimistic about the rebuilding of this organization of ours and we are going to be a better company coming out of all of this stuff. So thank you for your time. If you have any further questions, you know how to get all of us.

And thank you, ladies and gentlemen. This does conclude today’s conference call. You may now disconnect.