Clyde R. Hosein - RingCentral, Inc.
Management
Thank you, Nikolay. Happy to drill into that for you. If you look at, just to recap, our gross margin went through a very significant expansion over the last couple of years. We're running at about 80%, which is the high-end of our target range, and we continue to sustain that. So, all new business that came in, in the last quarter, for example, last couple of quarters, came in at about 80% gross margin which is meaningfully, I think, 14 points improvement over a couple of years ago. We continue to see leverage in G&A and R&D, and we'll continue to do that. So that's point number one. Point number two is, our unit economics, which I reiterated in our earlier remarks, continue to be great. Every $1 we invest in sales and marketing gets $8 of lifetime revenue, and $6 of lifetime gross profit. So very, very meaningful. Point number two. The marketing opportunity is still very large, very underpenetrated. We've got a terrific product which yields those unit economics. So, we already did well in the small business and medium-sized business as we invested in that a couple years ago and those continue to do well. The last frontier in this whole thing is enterprise, and as Vlad mentioned earlier, characteristics of enterprise you invest now, payback in aggregate is later down the line, so that obviously will put some headwinds on margin. But we're seeing early successes, we announced a couple of thousand-plus enterprise class customers in this call today, and I think we also said our pipeline is about 3x what it was earlier this year. So we're very, very optimistic about that, that being the last frontier. Having said all of that, so every quarter, I believe this year including the most recent quarter where we did 30 bps, 40 bps of operating margin improvement. So, in summary, we are committed to operating margin expansion. I think there are some dynamics in the market we are trying to manage while still delivering improvements in margin. I think as you go to the medium-term, I think you'll continue to see us do that as enterprise that yielding better returns will allow us to do that, and we are still committed to a long-term target margins of 20%, 25%.