Harry Cynkus
Analyst · Clint Fendley of Davenport & Company
Thank, Gary. Good morning, and thank you all for joining us on the call. I don’t think that Gary left me with much to cover. Well, maybe a few financial facts. Today, we reported revenue of $340.2 million, representing 5% revenue growth.
Net income increased 9.5% to $32.2 million, or $0.22 per diluted share, compared to $29.4 million, or $0.20 per diluted share for the same period in 2011. Year-to-date revenue is $964.5 million, a 5.3% increase, while net income increased to 11.8% to $88.4 million. EBITDA totaled $170.6 million, while EPS has increased 11.1% to $0.60 per diluted share.
We continue to maintain our solid momentum, and seeing no significant changes to the fundamentals that drive our business, lead, pricing, closure and customer and employee retention. All working together to position us well for the remainder of this year, and a great stepping stone for next year.
Let’s get deeper into the results. This year we have seen revenue growth across all brands and all service line. Another strength of this company is its recurring revenue model, nearly 80% of our revenue is recurring. The beauty of a recurring revenue is, it recurs and continues to recur not unlike a magazine subscription, that stability of that recurring revenue, is the driver and consistency of our performance.
Life’s a lot easier when you just need to replace 20% of your non-recurring revenue each period. Leads, sales, closures, pricing are all levers to work in replacing that 20%. But it’s equally important to constantly work and improving customer satisfaction. And that drives your retention on the other 80%, and that determines your long-term success.
Let me first address what’s happening with that 80% base of recurring revenue. First, as Gary has already mentioned, we have continued to see improvements in our net promoter scores. Our efforts in our quest to become the nation’s best service company by improving customer satisfaction as a part of everything we do or taking hold and our residential customer base is growing.
Retention this year has improved for both residential and commercial pest control. Regardless of the economy, happy customers plus a service that has inelastic demand is a powerful combination. Selective pest control customers saw a price increase beginning in the June or July billing cycles. Our earlier price testing showed no changes in the elasticity, and our actual results mirrored the test. In fact retention within price increase group is largely better than last year. We believe that is due to higher customer satisfaction.
Overall, the revenue realization should be in the same neighborhood as realized last year, $15 million to $20 million, on an annual basis. As to replacing the 20% of non-recurring revenue I discussed earlier, the first step is leads. Demand for our business by new prospects.
In order to drive residential pest and termite sales, we continue our success with residential experiencing double-digit lead growth at Orkin, and increased installs at HomeTeam that Gary addressed. Leads don't do you any good unless you ultimately close them. Our closure by source held steady, sales were at a higher price.
Commercial pest control sales are typically creatively obtained by knocking on doors and making proposals, but it’s still good to see double-digit lead growth in that area as well. We are also benefiting from the sales management system we have developed. It doesn’t hurt to know whose door you should be knocking on and tracking results. Again, we saw a good price realization.
This time of year, termite leads drop off, so termite sales and likewise need to get creative by cross selling to pest customers, provide prospects free reinspection and selling ancillary services, installation, dry zone, moisture control etcetera. We saw a small drop in leads in the third quarter of this year and pricing was relatively flat, as Gary already mentioned, the pre-treat work mostly does with builders helped us in this business line.
So with all that background, our residential pest control is up 7.4%, commercial pest control increased 3.6%, and termite, 1.9%. To judge the true strength of our commercial revenue at times, you need to exclude fumigation. But fumigation is a small part of our commercial business, 7%. It swings, can distort the true strength within the other 93% of our business. When you look at commercial excluding fumigation, it was up 4.3%. Its strongest quarter in the past seven.
The mix of business doesn’t change quickly, but both residential pest control and commercial represent 42% respectively. With Residential’s accelerated growth over the last 2 years, it has now again overtaken commercial as our largest service line. What a wonderful situation to have, each very profitable service line keeps striving to be the revenue leader.
Gross margin for the quarter increased to 49.9% through the third quarter versus 49% in the prior year due to private tubing[ph]improvements and more favorable claim development cost with regard to termite cost and litigation which were partially offset by higher causality and medical costs.
The nice growth for HomeTeam and Taexx installs that Gary talked about does have some drag on margins in the short term. But installs carried period-to-period are accelerated. These systems are sold to the homebuilder at a substantial discount to our cost in order to obtain the ultimate customer, the new homeowner.
Installs for HomeTeam are the equivalent of leads for Orkin. Depreciation and amortization expenses for the quarter increased slightly, $128,000 totaling $9.5 million. Depreciation was $3.8 million and amortization of intangibles which will remain a significant non-cash charge to the P&L for sometime was $5.7 million.
We are a non-capital intensive business with CapEx running at $11.8 million year-to-date. Sales, general, administrative expenses increased $6.1 million or 6% to 31.9% of revenue increasing from 31.6% for the third quarter ended September 30. Increasing cost as a percent of revenue is primarily due to a nearly 70 basis point increase in bad debt expense along with increases in medical costs and higher sales salaries.
I don’t mind a higher sales salaries, because it means we had people selling more. Higher bad debt are those that does matter. We believe our bad debt expenses impacted us due to September having 2 less work days, therefore 2 less collection days than a year-ago. We get those 2 days back in October, and I assure you we have people working the phones, working hard on collections.
The last item to note on the P&L provision for income tax was 37.7% versus 37.4%. I look forward to corporate income tax reform. Service companies don’t enjoy some of those incentives and loopholes available to other industries.
I wanted to provide you with an update on our branch operating CRM system or ServiceSuite as we refer to it. We’ve had 8 branches piloting the software, and held off not adding any additional pilots over the summer as we continue to work out the kinks.
Based on conversations with our project building committee, the plan is to go live in the last couple of pilot branches in the first quarter next year. If no further issues develop, we hope to then be in a position to finalize the rollout program with a system over the next 18 to 24 month throughout Orkin. When fully ramped up, in the full rolled out mode, that capitalized, non-recurring, implementation cost could run between $1.5, $2 million a quarter.
These are very tentative numbers, and I refer you to our forward looking statements. It takes about 3 months for the branch to get comfortable on a new system and about 6months to start gaining the benefit. It’s our objective to obtain benefits from the early adopters offsetting new branch cost once we get through the first one half of the rollout.
It has long been the philosophy and practice of Rollin to return capital to our shareholders.
For a number of years we have done this through increasing dividends and our share repurchase program. In fact this year marks the 10th year in which we have increased our annual dividend by a minimum of 12% each year. July, the Board approved the addition of 5 million shares through our existing repurchase program. And yesterday, we announced that we will be paying a special one-time, year-end dividend of $0.12 payable December 10, 2012, to stockholders of record at the close of business November 9. This is in addition to our $0.08 regular quarterly dividend.
We are pleased that our strength of our balance sheet and our strong cash generation ability continues to provide us with the capability to return value to our shareholders with these initiatives. Hard to believe, 2012 will be drawing to a close. We haven’t come close to exhausting the opportunities we have to continue to grow and improve our business.
I look forward to talking to you next quarter share our fourth quarter and record year result. Lastly, let me express our appreciation for a job well done to all the Rollins associates whose hard work and dedication are behind these outstanding results.
With that, I’ll turn the call now back over to you Gary.