Donald Slager
Analyst · Macquarie. Please go ahead
Well, I guess, I'll say this, look, when organic growth is decent to good, that sets up the industry for better pricing environment. I've always said that. So, when there's decent organic growth, pricing tends to be better. The overall increase in capital cost, capital intensity, complexity of the business, I think, gives people a reason to price that maybe they didn't have before. So, that lifts us up a little bit. Certainly, CPI has moved in our favor, and we're derisking our CPI portfolio. I'm moving to alternative indices that work for us. So, that's going to benefit us going forward. Moving to alternative index, we've said $660 million now of that book has been converted. The hard work we're doing in and around recycling with the question that Tyler asked, we're doing a lot of contract renegotiations and new pricing. That's going to help. We've got recycling processing fee that we've implemented. That's going to add some lift. And some of these things aren't fully implemented yet, so we're -- we still got some time to run under them and have them build through 2019 and frankly, anniversary into 2020. So, we think there's a fair amount of upside there. As it relates to just us pricing customers, we've got a lot better at it. We're smarter about it. Our overall defection is down sub-7%, which would tell you that, again, that's the lowest in the history of the company. We're spending a lot of time on customer experience, and so I don't believe you can just raise a customer's price. I think you've got to raise a customer's willingness to pay. And so we're working on further improving our service levels, meeting our service commitments, improving our products, improving our fleet, certainly, having the best people on the front lines of our business. All those things, I think, give us pricing power in the end, and those things, we're going to continue to work on. So, again, as you said, Hamzah, best pricing in 10 years basically. It's been building through the last few quarters. We're pretty confident we can achieve these levels in 2019.