Rusty Rush
Analyst · Rhem Wood from BB&T Capital Markets, your line is open
We go 48 states, we'll really move out of country if they need help. That's why -- you're going to see still over 20% of my technicians are mobile and comparable brand is 32%, and we're growing on an [indiscernible] side. So, somehow we're able to recruit technicians. Now, probably one of the major focuses of the organization is retention with technicians. Not just recruitment, but retention, right. So, there're two sides to that coin right. If your retention rates get better then you don't have to recruit as much as you hope. So, we have some initiatives going on, we're able to fill the leads, we would probably if I could, could probably handle 10% more technicians, especially we'll find -- we're going to be testing a little bit here with these new shop opening up right. There'll be certain areas of the country that officially get tested pretty good with all those new shops. But I was talking to the ones that we were talking to one San Antonio yesterday right now they feel pretty confident that they can fill it. So, I mean we like to believe that when you look at our benefit package, you look at the other things we do from a recognition perspective and management perspective of handling technicians. We do a pretty, done a good job of keeping it right, just think about retention, I'm going to dive into something here real quick. What we've done from the last few years, if you go in the -- we opened Ohio, all those new stores would go, there are heated floors and everything else. Do you think anybody else does shop like us? I better bet you're wrong. Going to Texas, everything we build has got air conditioned shops okay. So, it's a multi-faceted approach, there is not one answer to recruiting technicians, and there's not one answer to the technician retention. But take there's many facets to it, now I won't time to go into all of them here today. I just want to give you what we've done from a facility perspective. When it costs me a $0.5 million or $1 million -- have a $1 million to air condition the shop, not everybody is going to do that. But our view is long-term enough and understanding that it'll give return on that investment, when it's a 105 degrees in Laredo, Texas, or some place or in San Antonio and you got the only air conditioned shop in town, where would you rather work right. So, that's just one additive of many things we do, and we don't worry, we work with the tech schools, we do all of these things, I mean I don't have time to go into them all right now, but there are many, many things we do to give ourselves that best technician workforce out there in the country.