Arthur Hatfield
Analyst · Raymond James.
That’s very helpful. And then on the - your pricing actions, I know that you want to remain discipline on price. But how much of your, I guess, is it fair to think about how much of your book you’ve been through, so that most of those, at least, in the near-term pricing actions are behind you? And also how do you balance that with getting yourself to the point where may be you start to price yourself out of the market relative to where a reasonable price should be?
Richard O’Dell: All right. Well, first of all, all of my analysis and competitive data shows we’re too cheap. So we’re already charging below the market. So we have room to move up just in the segment and our value proposition with where we’re operating. So we see that opportunity as being very meaningful. It may be a multi-year effort to kind of change your revenue mix and get customers that that appropriately value the service and quality that we’re providing. And we’re kind of willing to work through that time balancing tonnage and shipment count, and how we’re operating during that time period. But the opportunity based on our analysis is so significant, but I think we’re going to - we continue to work through that, and it’s probably a multi-year opportunity that should really drive a material improvement in our operating ratio, okay? Now, that been said, I wanted to just comment on this. At Saia, our field shipments were really down about 1%, okay? And our filed shipments, if you took out the softness in the oil patch, our field business would actually be up. And so national account and 3PL shipments, which collectively represent about 50% of our business were down 7%. And these are the accounts that we’re addressing with pricing action. So this, as an example, we took increases on all our blanket 3PL business on January 1, and that was the third increase in 12 months on this segment. So, it’s not surprising to me that this business is down, and I would also comment that blanket 3PL business never has operated better than it did during the first quarter of this year. But it’s just something that needed to be done. And once we work through this and get our business at a price that’s reasonable then, you’re going to see, you’ll see the shipment count and tonnage grow, because we believe in our value proposition, the marketplace is just something we needed to do.