Kevin Johnson
Analyst · Morgan Stanley. Your line is open
Yeah, John. This is Kevin, I'll take your question and I'll let Scott take the second one. When you think about our patterns, it's first of important to note that our core customer and especially in that morning daypart is very strong. And that's just reflective of the increased throughput at peak that we've driven. And I would say that the digital growth that we've seen, so core customers, morning daypart, daily ritual, throughput at peak strong. And that's beverage, food attach, strong. Number two, what we're calling the occasional customer, in some ways you could say are those non-Rewards customers or non-core, now the fact that we've grown active rewards by 11%, means we're attracting more and of the occasional customer into Rewards. So part of the reason you see that comp, you say, well, our occasional customers aren't growing. That's because a lot of them are joining rewards. And the more, we get them in that digital ecosystem, the best. Because now we can communicate directly with them, we can personalize offers that are contextually relevant to them. We can do so much more to create a great experience for those customers when we have digital combined with our brick and mortar experience. So the number three, say, okay, those customers who haven't joined Rewards, what's happening with occasional customers, now a lot we have a higher volume of occasional customers in the afternoon. And in many ways, you think about the morning daypart and a lot of that is really driving the need state of convenience as customers are getting their beverages and food on their way to work or school or some activity, what we find the afternoon is a customer occasion that's more the third place. And so in many ways, the opportunities we have to continue to enhance the experience in the third place drive innovation around food and beverage that resonates in the afternoon, and as Matt that the number one thing we can do is now connect with those occasional customers in a digital way. And so that's what we see happening and that is why the plans that we have are geared exactly to that. Roz, you want to touch upon sort of the plans that we have driving those three pillars.