Good afternoon everyone. Welcome to the Superior Group of Companies' Fourth Quarter 2023 Conference Call. With us today are Michael Benstock, Chief Executive Officer, and Mike Koempel, Chief Financial Officer. And as a reminder, this conference call is being recorded. This call may contain forward-looking statements regarding how the company's plans, initiatives, and strategies and the anticipated financial performance of the company, including but not limited to sales and profitability. Such statements are based upon management's current expectations, projections, estimates, and assumptions. Words such as expect, believe, anticipate, think, outlook, hope, and variations of such words and similar expressions identify such forward-looking statements. Forward-looking statements involve known and unknown risks and uncertainties that may cause future results to differ materially from those suggested by the forward-looking statements. Such risks and uncertainties are further disclosed in the company's periodic filings with the Securities and Exchange Commission, including, but not limited to, the company's most recent Annual Report on Form 10-K and the Quarterly Reports on Form 10-Q. Shareholders, potential investors, and other readers are urged to consider these factors carefully in evaluating the forward-looking statements made herein and are cautioned not to place undue reliance on such forward-looking statements. The company does not undertake to update the forward-looking statements contained herein, except as required by law. And now, I'll turn the call over to Mr. Michael Benstock. Please go ahead.

Thank you, operator. We appreciate everyone being on today's call. I'll start with our fourth quarter highlights and some broader perspective on 2023, and then I'll discuss our go-forward strategies to sustain and accelerate our momentum in the new year and beyond, before I turn the call over to Mike for additional detail on fourth quarter results and our outlook for 2024. We'll then be happy to take questions. Throughout 2023, we talked about the back-end weighted nature of our financial performance, and that played out with our consolidated fourth quarter results being the strongest of the year. We generated $147 million of revenues during the fourth quarter, up sequentially and down just 1% versus the prior year quarter, which was our strongest year-over-year comparison of 2023. Fourth quarter adjusted EBITDA came in at $9.9 million, again, our strongest quarter of the year and up significantly from $3.5 million last year. We also produced $0.22 of diluted EPS in the fourth quarter, much improved from the adjusted $0.06 net loss per share last year and again, our best results of the year. In addition to improved earnings, as you can see in our results release today, we continue to drive strong operating cash flow while reducing working capital. As a result, we have strengthened our balance sheet, reduced our net leverage ratio by almost 50% during the year. Similar to what we described in our November call, business conditions have continued to slowly improve. Many clients are gradually expanding activities and while demand certainly hasn't returned to full strength, we're cautiously optimistic that underlying trends will continue to move in the right direction and that we'll continue to see a gradual pickup in RFPs and other leading indicators. In this still uncertain environment, we have our teams focused on what…

Thank you, Michael. Rounding out a back-end loaded year as we first referenced a year ago, our fourth quarter results were the strongest of 2023. Our quarterly revenue reached $147 million, which was up 8% sequentially from the third quarter and down 1% from last year. As compared to last year, fourth quarter sales increased in the Healthcare Apparel segment by 6% to $28 million and in the Contact Centers segment by 5% to $23 million. These increases were more than offset by a 4% fourth quarter sales decline in our Branded Products segment to $98 million. While Branded Product sales were down, the fourth quarter results sequentially improved from the prior quarter and represents the strongest quarter of the year. Our gross margin rate climbed significantly over the past year, up 760 basis points. The margin increase was primarily due to last year's inventory write-downs of $7.8 million, primarily within our Healthcare Apparel segment and a favorable shift in the mix of pricing and customers and lower supply chain costs within our Branded Products segment. Our SG&A for the fourth quarter came in at $49 million, relative to $44 million a year earlier. While the SG&A rate improved on a sequential basis by 130 basis points, the year-over-year rate increased by 360 basis points, primarily due to expense deleveraging from the sales decrease in our Branded Products segment, employee-related costs and depreciation in our Contact Centers segment. and lapping unrealized gains of $1.6 million recognized in 2022 on written put options. Our interest expense for the fourth quarter was $2.1 million, a slight improvement over the past year despite higher interest rates due to our successful efforts to reduce debt outstanding by $62 million during the year. Net income for the fourth quarter was $3.6 million or $0.22 per…

Certainly. We will now begin the question-and-answer session. [Operator Instructions] Today's first question comes from David Marsh with Singular Research. Please go ahead.

Hey guys. Congratulations on the quarter. Looks really, really good. Just if I could start, I want to talk about the Contact Centers segment a little bit. It was -- looks like it was down a little sequentially. And I know you guys have mentioned there were some seats that have lost maybe some contracts that had been need [ph], but it looks like you've had some pretty good backfill. Can you just talk about kind of the general cadence of that business and kind of what your expectations are for the year in that particular business?

Sure. Thanks for joining us. We're feeling good about the business. I mean last year was a little bit strange in that we had a lot of long-term customers cut back on the number of new agents that they had and it was tough to make that up as the year went on. But we did make it up. And in the end, we ended up with a net gain of agents that we were able to build out. In addition, last year, we were a little late in putting price increases in, which certainly impacted the first half more than the second half of the year. We're feeling strong about the business. It's growing. We -- the infrastructure is all in place for it to grow. The sales efforts are yielding our expectations for the business. And there's really nothing holding us back. There's still a strong demand, pipeline is strong. First quarter should be pretty good. And we expect that that momentum will continue to build throughout the year. Fourth quarter is usually the softest quarter in terms of growth of that business. People don't tend to put on new seats as their ending the year and looking at their budgets. Usually, that's when they're cutting back the most for the holiday season. And so fourth quarter is always kind of a little bit tenuous what's going to happen, but we're feeling strongly going into this year that we should see some pretty good growth.

And Dave, just to build on that, if you look at the de-build, if you will, from Q3 to Q4, you'll see it's fairly consistent last year versus this year to Michael's point, just around the holidays that we experienced and the fewer hours worked in the month of December in the fourth quarter.

That's really helpful. Appreciate that. And then just turning to the during to the Healthcare Apparel business, you guys talked consistently about inventory and getting it right. I saw that inventory did tick down a little bit again sequentially in the fourth quarter. Just wondered if you could give us an update there? Just kind of overall feel for your inventory level, what the demand is? And if you feel like you're pretty close to equilibrium and at a point where you could start to build again?

Sure Dave. This is Mike. I'll take your question. Yes, we talked at the beginning of the year about -- it would take us about a full year to get to what you referred to as equilibrium, and we feel like we've reached that point here at the end of the year. So, I think with the -- obviously, the significant charges that we took in 2022 that proved to be the right decision in terms of helping us to clear through inventory through various channels. And so we've worked the inventory down significantly by the end of this year and are shifting our focus really toward new product launches and new introductions as we get deeper into 2024. So, from a working capital perspective and inventory, we've really driven a lot of value there. I think that will certainly normalize as we go forward, and we'll look to invest in inventory where we see the opportunities and growth in certain categories.

Got it. And then just lastly from me. On the SG&A side, a little uptick in the quarter. I'm guessing that's just typical year-end kind of accruals for incentive comp and things of that nature and sure we expect a reversion back to a level kind of more similar to the prior couple of quarters going forward?

Dave, I didn't quite catch your full question, the very last part in particular. Can you repeat that, Dave, sorry?

Sure, sure, sure. SG&A, just an uptick a bit in the fourth quarter. I just wondered if that was just a typical kind of fourth quarter seasonal kind of incentive comp accrual type action. And if we would be right to expect a reversion back to kind of -- I mean, 1Q, 2Q, you guys really had things in check. I just wondered if -- where should we expect the level of trend?

Yes. No, no. Thanks Dave. I would probably call it a couple of things. It wouldn't be driven by incentive comp accrual. It would -- I call it a couple of things. One, just as a reminder, in the Branded Products segment, the commissions that we pay, which obviously roll through SG&A are based on margin. And so recognizing that the fourth quarter was the biggest quarter for Branded Products, we've got a larger commission expense in the fourth quarter, obviously, for good reason. And then one of the things I called out in the script is last year, we had favorability with respect to revaluing a stock put that we have. And actually, in the fourth quarter, we had an expense driven by the fact that our share price did appreciate. So, that was an incremental expense, if you will, in Q4. So, we wouldn't expect that to be normalized going forward per se, but those were a couple of things that drove the uptick here in the fourth quarter.

Got it. Thanks. I will yield to some of the folks who have questions. Again, congrats on the quarter. Good job guys.

Thanks Dave.

Thank you. The next question comes from Kevin Steinke with Barrington Research. Please go ahead.

Hello. Good afternoon. So, I just wanted to discuss your 2024 outlook. You mentioned expecting the year to be back-end loaded again. What leads you to expect that? And how much improvement in the demand environment might be factoring into that? I know you said business conditions continue -- are gradually improving, but maybe not back to full strength yet. So, maybe any thoughts on that, please?

Sure. I'd say a couple of things, Kevin. First of all, in terms of the back-end loaded nature, I think a lot of that's driven by the fact that what we do see in our Branded Products businesses, they typically do have a strong Q3 and partially Q4, just as it relates to some degree to the holiday season, whether that's gifting for associates or for our customers' customers. And then also with our Contact Center business, typically, what we see is, as we just mentioned before, on the results for Q4 for the Contact Center is we typically see that business come down a little bit in Q4 as our customers pull back, and we have holidays, we start to add new customers in Q1. And then as we add them and onboard them, that drives more volume toward the back half of the year. So, those two segments can tend to drive a little bit more performance toward the -- again, the back half of the year. I would say that we wouldn't anticipate to be as back-end weighted as it was this year, but back-end weighted nonetheless. Looking at the businesses and our guidance implicit in our guidance, our sales is sales growth across all three of our segments. I would say, for our Branded Products and Healthcare Apparel segments, our guidance assumes low single-digit growth. And then we would expect larger growth in our Contact Center segment anywhere from high single-digit to low teen growth. And you put that together and that kind of speaks again to the range that we just provided.

Okay. Yes. Fair enough. That's helpful. I was going to ask about the segment growth expectation, so I appreciate that. All right. So, again, I mean I just -- so it doesn't sound like you're necessarily assuming some dramatic improvement in the demand environment, but it's just kind of your regular cadence of new business ramping up. And if you mentioned strong pipelines. So, it sounds like you're just kind of basing that outlook based on what you kind of see today and that should lead to a stronger second half of the year. Is that fair?

Yes, I'll jump into -- yes, that is fair, Kevin. Thanks, its Michael. I think we're seeing more predictability than you've seen over the last few years, 2020 to 2023 were pretty crazy for us in 2020 to 2022, certainly because of the pandemic, but then 2023 with the overhang of inventory. We finally feel like we've gotten to a place where our results are more predictable. And we certainly are going to work really hard towards exceeding the expectations. But I think we've set the expectations pretty well where we believe things will land right now and are -- have very high confidence in those expectations.

Okay, great. And you mentioned the direct-to-consumer effort in Healthcare Apparel continue to be pleased with the results there. I don't know any more color you can provide there? And I assume it's still too small to really move the needle, but maybe any comments on just again, how that's ramping and what you might expect in 2024?

So, I think what's really exciting and I don't have any hard data that I can share on this, but the awareness of our brand, Wink and Carhartt, which we're a licensee of is much greater than it has been in the past as a result of a lot of our efforts. We're making a huge marketing investment to support that. And so while it's not a huge part of what we do, it's getting bigger, and it's not only helping the marketing efforts, not only helping the direct-to-consumer, but it's helping us really across all the different channels that we're selling. And you have the digital channels where we're selling into Amazon and Walmart.com and so on, Target.com and many others and that's been very helpful as well as selling to retailers, where I think we're creating a demand for our products that we haven't in the past. And I've spoken about our marketing team in the past. I think they're second and none. And I'm hoping that sometime in the not-too-distant future, we'll be able to start reporting more on the results, and it will have a bigger impact on our Healthcare Apparel business than it has today.

Okay, great. Lastly, I wanted to ask about gross margin. It was quite strong in 2023. I know you had some of the larger inventory write-down charges in 2022 that made that comparison a little easier. But even without that, those charges still some pretty healthy gross margin expansion. So, I'm just wondering if you could talk about what's driving that and speak to the levels of sustainability and gross margin or opportunities for improvement or pullback or how you think that might trend going forward?

Sure Kevin. This is Mike. Yes, I think consistent with what we've mentioned in prior -- at least the prior quarter, if not the previous two, we continue to see strong margins in the Branded Products segment. With sales down, we've been able to through pricing and customer mix as well as some favorability in supply chain costs to drive improved margins. You certainly see that happening again in the fourth quarter, margin rate in the Branded Products business is 35% as compared to about 31% the year before. I think as we look forward, we look to sustain those margins. We think there's still a little bit of upside in the margin rate as we even get into 2024. But again, I think for the most part, certainly able to sustain that margin, which is implicit in our guidance. And as we talked about, we've taken some measures in the Contact Center business with price changes that we made earlier this year, and we'll continue to look for opportunities there where we can perhaps drive some rate improvement where we kind of took a step back this year. We'll look to see how we can grow that margin in 2024.

Yes, I'll jump on that too a little bit. We are laser-focused on gross margins, both at the factories that we manage in Haiti, creating better factory efficiency and looking at all kinds of means through process and improvement to gain more gross margin from what we produce ourselves. But outside of that, we're also looking at shifting as much as we possibly can to countries that we have free trade agreements where goods can be brought without duty into the United States at all. And that's a very important part of our strategy as well. Along -- you know we have a redundant manufacturing strategy, Kevin. So, we still have to keep that in place because there are events in the world that we can't necessarily control all the time. But we are laser-focused on gross margins and we would be very disciplined not to see some improvement in our gross margins.

Okay. Thank you. If I could just sneak one last one in because you mentioned Haiti and I've read recently about some unsettled political conditions down there and just wondering if that's having any impact on your production down there? What's the state of that effort today?

Sure. As you know -- it's a good question. As you know, are the factories that we manage are on the border with the Dominican Republic and there were some earlier noise towards the end of last year with respect to the water rights and the water rights are being cut off to the Dominican by the Haitians and that all got settled pretty quickly. So, we lost a little bit of time. Typically, what happens in those situations where we lose a couple of days because of countrywide strikes or even some violence in different areas of Haiti, we'll lose a couple of days where people will stay home. And then because they have to eat, they have to support generally 10 to 12 people in their families by working for us, they do come to work, and we'll work weekends to make up for the days that they lose during the week. So, we've been lucky and fortunate that we haven't lost a lot of time yet. The situation in Port of [Indiscernible] is terrible and even other cities near the port. Fortunately, we're far enough away from most of that noise that it doesn't greatly affect us yet. And we're watching it very carefully. The people who we operate in their industrial park where there are many people like us, even some of our competitors are watching it very carefully as well to ensure that there's this least amount of disruption as possible. We do have always a Plan B and a Plan C, as you know, with our redundant manufacturing strategy. So, should there be any kind of disruption that actually affects our supply beyond we carry safety stocks, as you know, for all the different eventualities. But we do have other places we can manufacture as well. And we're obviously focused on that with the situation in Haiti. But I would say right now, we've been very fortunate for it not to have impacted us really greatly yet.

Okay. I appreciate the insight. I will turn it over. Thank you.

Thank you. The next question comes from Jim Sidoti with Sidoti & Company. Please go ahead.

Hi good afternoon and thanks for taking the question. It seems like you expect the operating margin to expand about 50 basis points next year to just over 4% from just below -- just under 4% in 2023. Is that -- do you think that's more on the SG&A line you get the leverage or on the gross profit one?

I think, Jim, we would expect, again, a little bit more expansion on the gross margin line. And obviously, as we add sales, we'll get a little bit of leverage in G&A, but I would attribute any operating income improvement largely through some expansion in margin.

And how many sales folks do you think you'll add in 2024?

How many sales folks--?

Yes, you said that one of the reasons you're not going to get the leverage on SG&A is because you're adding salespeople so.

No, what I meant to say, Jim, just to clarify, I would expect, as we're adding sales dollars, we'll get a little bit of leverage in G&A. But again, I'd say it would be more driven by margin expansion, just to clarify.

On the gross margin one?

Correct.

Got it. Got it. And you seem to have really turned the corner in terms of cash generation and leverage ratio. What do you think the uses for cash will be in 2024? Is the first priority is going to be bolt-on acquisitions? Or do you think you could increase the dividend? Or are there other priorities?

Sure. I mean our priorities will be consistent with what they have been sort of pre this focus on the debt. Well, of course, with our board, revisit the dividend on a quarterly basis. The other thing that we will do, Jim, this year, we will increase our capital spending this year. I mean if you look at -- we just spent over $4 million in 2023, it's a very low number. So, we'll be investing a little bit more in CapEx, still not quite to what I would call the historical levels, but certainly more than we did in 2023. And from an M&A perspective, where I think we said before, we clearly have put that to the side. I think that's something that we'll certainly consider as we move forward. As we said before, even though we weren't actively looking to do any M&A transactions, we obviously keep the pipeline open, and we'll certainly continue to evaluate whether there's potential accretive opportunities. And we're certainly in a position where if there were, we could take advantage of that. And so that will be something that we'll evaluate throughout the year as a potential opportunity.

Great. Thank you.

This concludes our question-and-answer session. I'd like to turn the call back over to Michael Benstock for any closing remarks.

Thank you, operator. Firstly, I would like to publicly thank Phil Koosed for selling BAMKO to us almost eight years ago. And Phil, thank you for your leadership as well as your time in the C-suite as our Chief Strategy Officer. We've accomplished a great deal during your time with SG&C and are more diverse and stronger than ever. Personally, it's been an incredible experience for all of us who have had the privilege to work side-by-side with you for these eight years. We are in a much better place than ever to succeed, in part due to your having a voice in our future. We wish you and your family continued success in all that you choose to pursue. Secondly, I want to welcome our two new Board members, Sue Lattmann and Loreen Spencer. We're excited to have you join us. Your combined business and governance experience will be a great asset to SGC as we navigate our continued growth and success. Thirdly, we want to welcome Dr. Kelly Richmond Pope as our first Board Observer in our brand-new Observer Program. This very unique and innovative program was conceived as an effort on our part to provide valuable public company board experience for people who, for reasons outside their control, historically have struggled with gaining entrée to seats on public company Boards. We're proud to be trailblazing in this initiative and setting an example for others by working to create a more diverse community of Board members for us and others in the future. With that, I'll close by saying we're excited about 2024. And again, we'd encourage you to have a look at our new Investor deck on our website. We look forward to participating in upcoming Investor Conferences and presenting our Q1 results in the spring. Until then, be safe.

The conference has now concluded. Thank you very much for your participation. You may now disconnect your lines.