Jack Remondi
Analyst · KBW. Your line is open
There's a lot going on in this area, and I think it is a combination of efforts. Clearly, we are enhancing our collection efforts with a number of significant changes in that area to be more proactive at addressing higher risk accounts. On the forbearances side, for example, we are applying far more analysis to requests that we receive to make sure that borrowers are both, one committed to serving their debt, and two, have the actual ability to benefit from a forbearances. And so, we are working in those areas. And this whole effort is really being led by a new team of individuals who are doing far more segmentation of the areas and analytical approach to that space. We also have some of the, I would say, some of the more higher risk loans that were made over the last couple of years moving their way through the system. And as those charge-off, they're not being replaced by other loans in the pipeline of similar credit quality. So the quality of the portfolio that remains is improving each day, as you know, in particular the nontraditional portfolio moves. And then the last thing I would state is and this is particularly true on our traditional segment, it's who we are lending to. When we do our job right in making private credit loans, we're lend to people who will become college graduates and college graduates experience significantly lower levels of unemployment than the population as a whole, about half the rate of the population as a whole, and have significantly higher income potential. And that is a, I think a big issue. It's also, you know, when you look at the portfolio statistics here, there's about 26% or 28% of the U.S. population has a college degree. So we're in a small segment of that area. And the last piece I would add that this is unique, really unique to the student loan space is the existence of co-borrowers. Many loans have co-borrowers but they're typically spouses and the economic situations are the same. Our co-borrowers are typically parents with very distinct economic households, and therefore, really we get a very, very significant lift in terms of credit performance by their being on the account. And as I mentioned in my comments, it's one of the reasons why we're then far more active at promoting co-borrowers on the loans to the point where 70% of our loans made this quarter had a co-borrower.