Thank you for standing by. My name is Karen, and I will be your conference operator today. At this time, I would like to welcome everyone to the SmartRent quarter 2 2025 earnings release. [Operator Instructions] I will now turn the call over to Kelly Reisdorf, Head of Investor Relations. Please go ahead.

Hello, and thank you for joining us today. My name is Kelly Reisdorf, Head of Investor Relations for SmartRent. I'm joined today by our President and Chief Executive Officer, Frank Martell; and Daryl Stemm, Chief Financial Officer. . Before the market opened today, we issued an earnings release and filed our 10-Q with the SEC, both of which are available on the Investor Relations section of our website. Before I turn the call over to Frank, I would like to remind everyone that the discussion today may contain certain forward-looking statements that involve risks and uncertainties. Various factors could cause our actual results to be materially different from any future results expressed or implied by such statements. These factors are discussed in our SEC filings, including in our annual report on Form 10-K and quarterly reports on Form 10-Q. We undertake no obligation to provide updates regarding forward-looking statements made during this call, and we recommend that all investors review these reports thoroughly before taking a financial position in SmartRent. Also during today's call, we will refer to certain non-GAAP financial measures. A discussion of these non-GAAP financial measures, along with the reconciliation to the most directly comparable GAAP measure is included in today's earnings release. We would also like to highlight that the second quarter earnings presentation is available on the Investor Relations section of our website. And with that, I will turn the call over to Frank.

Thank you, Kelly, and good morning, everyone. We appreciate you joining us for our second quarter 2025 earnings call. Before we dive into the quarter, I want to start by saying how energized I am to be stepping into the CEO role at SmartRent. Over the past year, my service on the Board of the company has provided me with critical insights into both the company's foundational strengths as well as areas we need to address to fully realize our full potential. I believe I bring to SmartRent and all of our stakeholders a significant and long established track record of generating growth and profitability while successfully navigating challenging internal and external factors. From my point of view, SmartRent's opportunities for profitable growth and sustained market leadership are compelling. We operate in a large expanding market with a purpose-driven, differentiated platform and a growing SaaS footprint. As a hardware-enabled SaaS company with meaningful scale, our foundation is domain expertise and close alignment with the needs of our customers, both property owners and operators. Our solutions are retrofit-friendly, integrate seamlessly with third-party hardware and property management systems and are designed to deliver measurable ROI. With roughly 850,000 units deployed, we believe that we have significant scale advantage and are increasingly poised to leverage that advantage through continued operational efficiency. The introduction of new and enhanced capabilities across such areas as IoT, data and analytics as well as the infusion of AI into our products and operations, SmartRent delivers strong value that our customers rely on. As a result, we've built sticky and long-term customer relationships. In a recent survey, 90% of property managers cited net operating income expansion as a key reason for continued investment in SmartRent. As a further proof point, our second quarter net customer revenue retention rate was…

Thank you, Frank, and good morning, everyone. We appreciate you joining us today to discuss our second quarter 2025 results. I'll now walk through the financials and provide some additional context on how we're executing against our plan, managing the business with discipline and making targeted investments to drive long-term growth and operating efficiency. For the second quarter of 2025, total revenue was $38.3 million, down 7% sequentially from $41.4 million in the first quarter and down 21% year-over-year. The year-over-year decline was primarily attributable to the decision to move away from bulk hardware sales, which Frank alluded to earlier. This approach is expected to result in more predictable revenue through better alignment with our customers' buying cycles. Hardware revenue totaled $15.1 million in the second quarter, representing a 20% decrease sequentially and a 39% decline year-over-year, reflecting the decision to move away from bulk hardware sales, which I just discussed. Professional services revenue came in at $4.3 million, up 10% sequentially from $3.9 million in Q1 and down 26% from the same quarter prior year. The sequential growth reflects stronger sales organization execution, while the year-over-year comparison continues to reflect the broader slowdown in new unit deployments. Hosted services revenue reached $18.8 million, representing a 1% sequential growth and a 5% increase year-over-year. This category now makes up nearly half of our total revenue and continues to benefit from expanding platform usage, high retention and increasing demand for our software capabilities across our installed base. As Frank and I both discussed, these results highlight the underlying transformation in our revenue mix as we move towards a more predictable recurring model that supports long-term margin expansion and financial stability. Importantly, SaaS revenue, which is a component of our hosted services revenue for the second quarter totaled $14.2 million and now…

[Operator Instructions] The first question comes from Ryan Tomasello from KBW.

In terms of the $20 million of incremental cost savings, I know you gave some color in your prepared remarks, but maybe a bit more detail on the sources of those savings. And from here, do you think there could be more room to extract some efficiencies beyond the cumulative $30 million? Or do you feel like you're done with the expense side of the P&L for the time being?

Ryan, it's Frank Martell. Yes, look, I think the 3 areas that I covered are that's where the predominant amount of the reductions are. A lot of it is the staffing reductions. and third-party spending. Those are the 2 principal areas. To answer your question regarding the future, I think there is plenty of productivity yet to come for the company as we work on the fundamental workflows and bring in some automation and some additional talent. So I do think there is continued efficiency as well as procurement and areas like procurement of hardware and that sort of thing. So there's more runway. And I think that the good news is we executed substantially all of the actions necessary to achieve the $30 million. We're already seeing benefit in the P&L. And I would expect, as I mentioned in my script that, that should be over the course of this year that we'll come out of this year with about $30 million substantially running through the P&L.

And Frank, now that you've had a few months as CEO, and I know you've had some tenure on the Board as well, maybe just another opportunity to give us your holistic view as it stands today on how you intend to evolve and refine SmartRent's strategy going forward. Just generally, where you feel like some of the more attractive and low-hanging fruit opportunities are to reposition the business in order to drive growth from here?

Yes. So a couple of comments there. Number one is the team is great here. It's really dedicated, smart and creative. And I think from my point of view, that's the basic building ingredient needed to go forward. I think our customers, I've been on a number of customer calls. And I think we've got really good relationships despite all of the kind of the ups and downs in the last year or 2. So that's also, I think, something that is sticky. We have a huge installed base. I think there's room to grow that installed base as well. Our clients are all very positive about the company and what we contribute to their operation and their success. So from that point of view, our customers are sticking with us. And I think there's room in every account to grow. I think there's also new segments that we haven't played in that we're looking at. So I think there's plenty of opportunity for growth that strikes me. I've been in businesses where starting out with a very sticky customer and a scale advantage that we have, 850,000 deployments with 3 million connected devices is a great opportunity for us to expand. We're going to invest selectively in AI. I think from that -- everybody is doing that, but we really have not done it to the degree that we should and could. So I think that's another area. And that offers us both, I think, internal efficiency and offers our customers more value. So there's plenty of opportunity to grow. It's just unfortunate that we've had this whipsaw effect of these bulk hardware sales that now work through the system, and we're seeing the end of that, hopefully, as we get into fourth quarter. And so we'll just -- without that, I think, as Daryl said, we'll have a more predictable revenue trajectory than we've had in the last 1.5 years.

The next question comes from Yi Fu Lee from Cantor Fitzgerald.

Welcome, Frank, to the seat. So like my question, Frank, is similar to Tom. Like I just want to get more clarity, color on your vision, your strategy in terms of like what is new from your current plan. I know you sit on the Board before, so you have experience with SmartRent versus the prior CEO. What is different that we should expect? And I also have more follow-up.

Yes. Look, I think from my point of view, I'd like to have a SmartRent setup in every apartment in the country. I think we have that capability. so I'd like SmartRent technology to be everywhere in the multifamily space. And I think we have a good jump on that with certainly the big players. I think we have a little work to do to make sure that the economics work for smaller installations, but I think that that's not going to be a major issue for us because the [ heritage ] of the company is starting with really the large players and building out a big scale. So I think from my point of view, strategically, we want to expand the company. We need to get more operating leverage, to be honest. So that's both on the hardware and the software side. And that's about everywhere from installation to operations, we have to make sure that 1 plus 1 equals 3. And so those are operational matters that I think we have a good line of sight into dealing with. And then look, I think there's a big game to play in AI. Everybody is struggling to get talent in the AI space, but customer engagement, operational effectiveness, planning and product are all going to benefit from AI. We have done some work there. We have a lot of data to put to work as well. So I think those are all great opportunities, very significant opportunities over the long run. And so the good news is we don't lack for opportunities. We just have to do it effectively and to make sure that it results in profitability, which is what Daryl mentioned when we talked about financial discipline and rigor around tracking and measuring our success.

That makes sense, Frank. And for me, the follow-up is like the SaaS revenue model adoption, obviously standing at 37% of total revenue. And obviously, Daryl, you can help out on this as well. I think it cuts to the financials as well. You mentioned by the end of this year, the hardware headwind will subside. Does that mean like 2026, we should see expansion? That's number one. And two, can you help us walk through the journey, like the transition journey in terms of getting customers to get to SaaS. I understand if it's a new customer, I presume you're going to want to sell SaaS. But if I'm already an existing customer, how hard is it to get them to SaaS with the understanding, obviously, SaaS enjoys a higher margin, like you said, over 70% and there's more to go, right?

Yes. Let me -- I'll hand it over to Daryl. I just want to mention on the revenue point, when you do bulk hardware sales, they're very large as a percentage of our revenue in some quarters. So when you eliminate that, those sales don't go away. They just have a different timing profile. So from my point of view, the lumpiness will dissipate and you'll have a more progressive growth profile. I'm not saying every quarter necessarily will be growth, but you should see a growth profile. And in a business like this, we should see an acceleration of growth because we have a lot of virgin territory to go after in terms of customers and products. And I think from that point of view, it's a big space. And we have a big base already, but it could get much, much bigger. And I think that's -- those are the fundamental drivers. But I'll let Daryl kind of cover the other matter just [indiscernible] for completeness.

Yes. Some additional thoughts on the SaaS revenue. For us, our primary driver of increased SaaS revenue is adding new units onto our platform. And the number of units that we currently have deployed is about 850,000 in total, and that represents about a 10% increase year-over-year. So number one, simply expanding the installed base is very important. The other is we've been increasing and enhancing our product offering to deliver more value to our customers, and it's reflecting itself in a higher average SaaS ARPU. What's really important to note with regards to the ARPU metrics is that our existing deployed base is averaging about $5.66 per unit and the new bookings that will then become deployed units are averaging in excess of $8. So what that tells us is that we're offering an enhanced value, and we just want to make sure one of our objectives would be to continue to book SaaS at rates that are above our existing deployed SaaS rate.

Got it. Got it. And then, Daryl, let me end with one last question. I'll ask them both at the same time, it's more financial related. You mentioned adjusted EBITDA as well as free cash flow neutrality as you exit 4Q of this year. So does this mean that going forward, 2026 and beyond, should we expect either breakeven or above? That's number one. And then, Frank, on the product side, you mentioned about infusing AI into the product. Can you tease us a little bit more on what are the things that in your road map, technology road map that you want to build into the product? As Daryl mentioned, obviously, the new bookings are -- you're enjoying over $8 in ARPU. So I just want to get a sense of the AI infusion.

Yes. First, let me answer your first part of the question. We believe that we're positioning ourselves to exit this year on a breakeven basis. We're not yet giving guidance, formal guidance. We do hope to provide that at some point in the not-too-distant future. But we're simply saying that we've now aligned or planning on fully implementing a plan to align our cost with our existing revenue level. And then with continued discipline, financial discipline, we would anticipate positioning ourselves for profitable growth, leveraging our existing operating expenses and optimizing our operations further. But we're not yet formally instituting guidance to be clear.

Yes. And look, to answer your question on AI, but just to also mention the idea, we have $105 million of cash at the end of the second quarter. We want to keep that cash and invest it in the future. And I think that's the opportunity that we have and we're laser-focused on. And so -- and eventually grow the balance because that will be the fuel for investment and realizing our fullest potential over the 3- to 5-year kind of planning horizon. In terms of AI, we are already in AI to a certain degree. I'd say it's small at this point. We have a lot of data. And so the use of that data to help our clients make better decisions is an area, for example, that AI will play a role in. In addition, across our ability to -- having our 850,000 units installed is a pretty large servicing effort as well. So this helps us to be very efficient in responding to customer inquiries. And then eventually, it will help us to, I think, diagnose and detect risk elements, for example, leaks and other things. So there's a lot of application to AI here for both our workflow and for our customers' workflow, and that's really where we're going to focus the next 12 to 18 months.

And that concludes our Q&A session. I will now turn the call over to Frank Martell for closing remarks.

Okay. Thanks, operator. Look, in closing, I want to thank all of our talented employees and all of our stakeholders for your ongoing support. It's very meaningful. I think we've laid out a clear plan at this point to drive for profitability in the coming quarters and to grow our business with property owners and operators at a more rapid pace as we get into 2026. We're going to remain laser-focused in the next couple of quarters on disciplined execution and market leadership, and that's the recipe for our long-term success. So thanks, everybody, and I look forward to reporting more on our progress in the coming quarters.

That concludes today's call. Thank you all for joining, and you may now disconnect.