Sean O'Connor
Analyst · Jefferies. Your line is open
Yes, I - this has been a tough thing for us to do. So if you think about particularly in our Institutional segment, we have a sort of somewhat undifferentiated offering. I mean we always think we better than the competition because we serve them better and all of that, but there are a number of firms who compete with us directly in that offering. And that business model was always priced assuming interest rates, we're going to give you the revenue needed to make the ROEs on the capital resources committed to the business, obviously that changed. And we have to sort of think about how we're going to deal with that business, I mean, otherwise it should be a significant drag on our ROE. And I think what you found also over the last five years is a consolidation of the industry and a reduction of surplus capacity, which means pricing power has returned a little bit to the clearers whereas before you know it was the most aggressive guy on the margins at the price. So I think it's indicative of clearing becoming a more valuable commodity, less capacity and people may be also valuing our increased capabilities over time that people will come here and they can trade different asset classes, and we sat down with some of these folks, and we just said, in this environment, we're just not making the logical return on the capital resources, we're putting up to support your business. And to be honest, for the most part, our clients got it. I mean, they were like, yes, you're running a business, we understand, we don't want to be materially off market here, but we get the point, we like the relationship with you guys, you serve us well. And honestly, not all the clients, but a significant portion of the clients accepted some renegotiation of the rates, which we're not trying to gouge our customers. I think we're just trying to right-size that business model to make sure that we make the right return on capital, otherwise, if we keep doing that, we don't - and we can't justify the return of capital, we start reallocating capital out right and that doesn't help our clients. So I think it was an interesting process we went through. It's never easy to call up a long relationship and say, hey, we have to push your prices up. But I think we explained them in the right way and you can see the results. I think customers generally sort of accepted that argument. So I believe that lots of hard work in sort of calling customers up and having that conversation.