Good afternoon. My name is Sharon, and I will be your conference operator today. At this time, I would like to welcome everyone to the SYNNEX 2012 Fourth Quarter Earnings Conference Call. [Operator Instructions] Today's conference is being recorded. If you have any objections, you may disconnect. At this time, I would like to pass the call over to Deirdre Skolfield, Director of Investor Relations at SYNNEX Corporation. Ms. Deirdre Skolfield, you may begin your conference.

Thank you, Sharon. Good afternoon, and welcome to the SYNNEX Corporation Fiscal 2012 Fourth Quarter and Year End Conference Call for the period ended November 30, 2012. Joining us on today's call are Kevin Murai, President and Chief Executive Officer; Dennis Polk, Chief Operating Officer; Thomas Alsborg, Chief Financial Officer; and Chris Caldwell, President of Concentrix Corporation. Before we begin, I would like to note that statements on today's call, which are not historical facts, may be forward-looking statements within the meaning of the Private Securities Litigation Reform Act. These forward-looking statements include, but are not limited to, statements regarding our strategy, including growth, market share, operational improvement, investments in higher growth, higher margin business and then the growth of our GBS business, growth of our Japanese business, profitability and returns, growth and shareholder value, our leadership position, strength of our balance sheet, expectation of our revenues, net income and diluted earnings per share for the first quarter of fiscal 2013, our expectations of our tax rate, our performance, general economic recovery, anticipated benefits of our platforms and performance in our GBS segment, our investment in cloud and in mobility, future acquisitions, benefits of our business model, our product mix, IT demand expectations and market conditions, operating expenses and operating margins, and expectations regarding any margin expansion. These are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in the forward-looking statements. Please refer to today's press release and documents filed with the Securities and Exchange Commission, specifically in our most recent Form 10-Q, for information on risk factors that could cause actual results to differ materially from those discussed in these forward-looking statements. Additionally, this conference call is the property of SYNNEX Corporation and may not be recorded or rebroadcast without specific written permission from the company. Now I'd like to turn the call over to Thomas Alsborg for an update on our financial performance. Thomas?

Thank you, Deirdre. Good afternoon, everyone, and thank you for joining our call today. I'll begin with a few highlights and by summarizing our results of operations and key financial metrics. Then I'll conclude with guidance for the first quarter of fiscal 2013. We are pleased with the profitability in our Distribution business, and we are seeing strong above-market growth rates in our GBS Concentrix business as a result of the investments made throughout 2012. Let me share some of the details behind our consolidated Q4 performance, starting with revenue. In our fourth quarter, total consolidated revenue was $2.77 billion, down 2.7% compared to $2.84 billion in the same quarter of the prior year. For the full year, SYNNEX revenue was $10.3 billion, a decrease of 1.2% from the prior year. Considering the transition of certain customers' gross revenue business to a fee-for-service logistics relationship in our Distribution business starting with end of Q4 of 2011, annual revenue would have been up by 2.7%. From a linearity perspective, the fourth quarter revenues were generally back-end skewed across all geographies. Our fourth quarter revenue from the Distribution segment was $2.72 billion, down 3% year-over-year and up 7.2% sequentially, led by seasonality and steady commercial demand. On an apples-to-apples basis, before the transition from gross revenue to a fee-for-service business, which begun halfway through the fourth quarter of 2011, revenue was essentially flat year-over-year. For the full year, distribution revenues declined 1.5%. However, on an apples-to-apples basis before the fee-for-service transition, revenue grew 2.5%. In our GBS segment, revenues grew to $54.9 million, up 22.2% year-over-year and up 10.4% sequentially. We are clearly beginning to see the top line impact of our prior quarters' wins in our GBS Concentrix business with organic GBS growth at 21.0% in the quarter. For the full…

Thank you, Thomas. Good afternoon, everyone, and thank you for joining our call today. As we've now completed our fiscal 2012, I'll reflect on our key accomplishments throughout the year and also share our fourth quarter results with you. Importantly, I want to thank all of the SYNNEX associates around the world for their hard work and dedication in delivering another quarter and year of solid results. During 2012, we celebrated many successes in all of our business units. Overall, we grew our sales faster than market, we expanded our profit margins, we generated nearly $0.25 billion in cash flow from operations and we maintained a healthy return on invested capital, all in an economy and market environment that was somewhat temperamental. In our second quarter, we achieved our 100th consecutive quarter of profitability, a major milestone for any company. We're laser-focused on driving increased shareholder value, delivering revenue growth and expanding operating margin ins excess of industry growth rates, all while continuing to make substantial investments in new higher growth, higher margin businesses. This bodes well for the future of SYNNEX. At the core of our strong historical results is our exceptional market performance and execution. For many of the IT industry's key OEMs, we are the go-to distributor and services provider in North America because we align our strategy and programs with their strategy and objective. Not surprisingly, we tend to be the largest distributor for many of the key OEMs we partner with in the North American market. It is the same business philosophy that we are instilling in our Japanese business to drive growth and profit improvement. In addition to our strong execution, SYNNEX has several proven business model differentiators that we believe provide us with unique and sustainable competitive advantages. I have discussed these in…

[Operator Instructions] Our first question today comes from Brian Alexander of Raymond James. Brian G. Alexander - Raymond James & Associates, Inc., Research Division: It looks like, so, revenue came in around the midpoint of guidance, but you had very strong operating margins, as you noted, particularly in distribution where the contribution margin sequentially was around 10%. That's pretty high relative to history. So, Kevin, I know you talked about execution. Can you be a little bit more specific on where you executed well in the quarter? How much of the margin upside versus your expectations was mix-driven? Also maybe vendor incentives, I heard some commentary earlier about releasing some reserves and perhaps the yen change is impacting your forward-looking guidance, which I wanted to touch on as well as far as why the margins are going to come down sequentially as much as they are in the first quarter.

Brian, this is Thomas. I'm going to go ahead and start that off and give Kevin the opportunity to wrap up. And please don't let us forget about talking about Japan because the yen FX change has been pretty dramatic over the last year, so that is impacting our forward-looking guidance, that's true. But first, with regards to the profitability, most of your focus sounds like it's at the gross profit level. And indeed, we had quite good margins in the gross margin for Q4. It's a situation, Brian, where we are, again, executing on all 8 cylinders. All of the benefit that you see is operationally driven. I would also -- before I get into a shortlist or a caveat, that as I always say, in any given quarter, you're always going to have puts and takes that are in favor or not favored and sometimes mixes. This is the kind of quarter where a lot of things went our way. So yes, we had excellent operational execution, and that involves also working with the vendors and incentives and marketing programs and so forth. We did very well. We also, as you noted and as I commented in my prepared remarks, had a very clear balance sheet. And that certainly did help us, as well, from a reserve perspective. And the fact that we didn't need to book the same level of typical reserves than we normally would and inventory. By the way, a similar story on our receivables. Our receivables are also very clean, and reserves there for bad debt also were at the lower end of the spectrum. So again, I wouldn't call out -- there's no items I would call out that were not operationally driven at the end of the day. It's just good execution and the facets of our balance sheet.

The only thing I would add to that, Brian, is again, we continue to have favorable mix in our overall business. As I had mentioned in my prepared remarks, many of our higher-margin segments, in particular in TSD and Hyve Solutions, did grow much faster than our overall growth. And that certainly does help support higher margin. Brian G. Alexander - Raymond James & Associates, Inc., Research Division: So just related to that, I guess, to follow on, Thomas, you said don't forget about Japan. How much is that affecting the operating margin decline sequentially in February, which I think if I look at your guidance, it's maybe about 40 basis points down on the operating margin line?

Yes, Japan is a factor, which I'm not going to be able to quantify you -- for you right now. But you can see the change in the yen. Now we're forecasting sequentially from Q4 to Q1 a relatively small change. So the comments about Q1 and the yen are primarily for year-over-year comparisons. So I would just step back and remind you, part of the -- part of what drove our results, too, in Q4, is always, as you usually see, scale and leverage revenue on our cost. You don't have that in Q1, so you typically do see a dip anyway in the margins in Q1. And certainly that's the case, as well, given the somewhat conservative view we have on the first quarter, conservative but optimistic view we have in the first quarter.

Brian, the comment on the yen is really a -- that's really a revenue, year-over-year revenue compare comment. On operating margins, our Q1 guidance really does reflect normalized margins for our business. Brian G. Alexander - Raymond James & Associates, Inc., Research Division: Okay, just wanted to clarify that. And maybe just a couple more. I guess touching on the growth strategy and the appetite for acquisitions, I don't think you did any in 2012. Your balance sheet is very healthy, net debt is at an all-time low, I believe, and cash flow has been pretty strong. So what is holding you back on the M&A front? Maybe how much of it is the CFO transition, which I know is ongoing. Just trying to get a sense for what your appetite is there in the pipeline?

Yes, I don't -- Brian, there really hasn't been any net change in our appetite, whether it be from last year to the year before, even going forward. We're certainly always looking for the right opportunities but we do tend to be selective. There is just some periods of time where we're not able to find the one that suits our business and our business model appropriately.

Brian -- I'm sorry, it's Thomas. Very quickly, I'd also add that we will always continue to be very smart about pricing M&A deals, too, and we can be patient in those situations. Brian G. Alexander - Raymond James & Associates, Inc., Research Division: Okay. My last question is just on mobility. And, Kevin, you talked about how PCs were weak in the quarter. Can you just talk about your strategy on both the consumer side and the commercial side? You've got a very complete line card on the notebook side, but what about tablets? You don't carry Apple. I'm not sure how many of the Android vendors you carry on the tablet side. And given those are the 2 dominant ecosystems, how do you think about ensuring that SYNNEX fully participates in the evolving mobility landscape?

Okay. So I'll start off with the consumer side, which is primarily a device plank. We actually do have a pretty robust product line card of devices, in particular tablets, that we take into retail. Some of them are Tier 1 brands. Some of them are Tier 2 brands as well. But we've sold -- I don't have the number in front of me, but over the past 2 years, we've sold hundreds of thousands of these devices into retail in the North American market. Apple is a vendor that we don't partner with here in the United States, but we do sell Apple up in Canada as well. On the commercial side or enterprise mobility computing side, that one, as you can imagine, takes a very different type of go-to market strategy. And where we're focused is not just on the devices themselves, but we really have a 3-pronged focus, which is the device piece itself, it's the connection or the networking piece and then it's also the securing piece. So we have a good line card today on enterprise networking as it relates to the mobility space, both in terms of traditional, as well as in terms of more of the mobile type network. In addition to that, security and then other services as well. We're going to continue to enhance that line card. But our focus on mobility in enterprise is going to go well beyond just the device play. It's going to go into the end-to-end device management and security of mobility.

Our next question comes from Jim Suva of Citi.

A quick question on your outlook for the next quarter. You've mentioned SMB growth and had some offset by some softness in consumer. My comment, first of all, on the consumer. Is that basically referring to seasonality of normally what the consumer does or is there something a little bit more to that? And then my follow-up is on the SMB side. Any particular end market verticals that you're seeing strength and growth in, is that more PC-oriented, network, server, storage? How should we think about that?

Okay, Jim. First to just talk about the current environment and some of the comments on what we're seeing right now. It really is a bit of a mixed bag. There has been good stability overall in our SMB markets, and we have seen growth there, most recently, as well as through the past year as well. We expect that to be stable and continue. The federal government markets have been strong. But then when you get to other segments, whether it be enterprise, whether it be the consumer side, you do get some segments and some reports that where there is some relative strength, you also hear some where there's relative softness. And so it's a little bit hard to call right now. And given some of the recent changes that we've all gone through, in particularly in the United States with the elections back a month ago, with some of the decisions being made on averting the fiscal cliff, a lot of that is a little bit too early to call based on where we are right now. So that's why when I talk about a mixed environment and kind of talk about our cautious outlook on what we're seeing right now, that's really what I'm referring to. So in answer to your second question in terms of where do we see some relative strength, I've already talked market-wise in terms of SMB and some of the government markets being a little bit stronger than what we're seeing as average. Within certain segments, most recently what we've seen is anything that has to do with mobility has been stronger. Typically, we have seen good stability, even in the PC segment in particular on the commercial side of the business. So with a number of changes that are happening in the operating system environment, not necessarily just driven by Windows 8, but also at some point in time, and I believe it's April of 2014, when support goes away for XP, we do expect to see at least some release of pent-up demand and perhaps some increased refresh at the commercial level sometime during 2013. Anything, again, to do with cloud, does tend to have good tailwinds behind it, as well, whether it be on the software side of the business, which software across the board we're seeing strength, or whether it be in other hosted services.

Our next question comes from Osten Bernardez of Cross Research.

To start, I just wanted to get a sense of the linearity you called on, it being second -- excuse me, back-end loaded. It sounds like as if it were more back-end loaded than it's been in the past. Is that due to a certain mix, being the mix shift in your business towards some of the TSD end markets and the enterprise computing? Or do you think it was due to just macro changes, or any special vendor initiatives?

I -- Osten, and just to clarify on the -- or reiterate, I should say, on the comments that we made on that. We saw a bit more of a shift to the back-end of the quarter pretty much across all of our geographies in Q4. We believe a lot of that was driven just by the overall uncertainty that's in the economy right now. Keep in mind that the political -- the elections that happened did create some level of uncertainty prior, so we did see some relative strength come in after that. Then we had a whole fiscal cliff issue that we had to deal with. Then in addition to that, the holidays, themselves, also fell at a slightly odd time this year, where because of the timing of the holidays, it actually generated more unproductive sales days in our business than we normally would've had. So I think those are really all the reasons that we saw a bit more back-end loading.

Okay. And when I -- I believe in the commentary you mentioned that peripherals were also -- were strong for the quarter. And I believe that was mentioned -- it does mention in the prior quarter that the peripherals were stronger than usual. Wanted to get a feel for what you're seeing within the peripherals segment, if you could provide further color in terms of the type of demand you're seeing there for, I'm assuming, mostly printer products or...

So our peripherals category is a very large category. It's probably the broadest category that we have. I think it's pretty well known that the overall printer market, though, is a soft market, and is actually expected to continue to be a soft market. But included within peripherals, we have many other things: accessories, storage devices, power devices, things like that. So there were certain categories that we have within our peripherals business that actually did experience strong growth, some because some overall market was good, others because of the strategic business focus that we have on some of these segments such as ProAV.

Okay. And would you be able to provide an update in terms of where Japan stands, SYNNEX Infotec stands now from the margin performance, at least directionally?

So we're happy with where Japan's margin performance is. I can't give you a number, Osten. I won't be that specific. However, just to say that it's not where we want it to be. We are behind in where we want it to be right now. And a lot of that is driven by the current recession, the overall economic situation in the country. However, that being said, as you know, we implemented our ERP system now close to a year ago, which really does provide us with a good foundation on process improvements that we've been making throughout the year that we will continue to make going forward. So even though it's hard to pinpoint an exact time frame of when we see our actual performance getting up to our goal, we're confident we're going to get there and we know how to get there.

Our next question comes from Lou Miscioscia of CLSA.

I guess in the last couple of quarters, others have talked about a tough pricing environment and seemed like it was actually getting weaker. Obviously, with some of the numbers you put up mostly on the margin side, it doesn't seem like that was the case, and you did mention mix. But maybe if you could comment about pricing, and then I got a couple of follow-ups.

As a high-level comment, Lou, I would tell you that we do operate in a competitive pricing environment. But I wouldn't actually highlight the environment as being any more or less competitive than what we've seen over our time. That being said, though, remember that our portfolio of business does take us to certain markets that many others don't participate in. And so we do participate in markets that don't have the same type of price competition that others will see.

Okay. Could you possibly comment on the month of December? And besides just the tech trends there, obviously the fiscal cliff was there and wasn't sure if leaving December, there were issues but maybe they were made up here in early January or something?

I mean, December, overall, I would say was -- it was okay. As I've mentioned before, the holidays fell in a bit of a unique time where we had less productive selling days in the month of December than we would've the year before and perhaps the year before that, too. All that being said, though, when we take a look at what we were able to achieve, it fell about in line with where we thought it would be, which is kind of a continuation of a flattish-type environment.

Okay, great. And last question is that, hearing a lot that government, even though you said that the federal government spending was strong, I guess I had heard that it was strong closing out the fiscal year, but as the new fiscal year started that there were a lot of breaks giving all their conversations that are going on right now. Is that what you saw or was it a bit different than that?

Yes, so -- and, Lou, thanks for clarifying that. My comment was related to exactly what you said, which is it was our fourth quarter comment where the federal government spending was actually strong and good through our fourth quarter. Now it was more back-end loaded than we have typically seen.

And does it seem like it's changed now? Because we've heard that the federal government has slowed tremendously just given the uncertainty of the spending environment and the budgets they're going to have.

I think it's a little bit too early to call.

Our next question comes from Matt Sheerin of Stifel Nicolaus. Matthew Sheerin - Stifel, Nicolaus & Co., Inc., Research Division: Most of the questions have been asked here. Just another question, Kevin, regarding your commentary on December, and you also talked about sort of a mixed picture on the enterprise side. Did you see any enterprise pushouts in December because of the concerns that you talked about?

It's tough for me to get that specific on segments of our business, Matt. All that being said, we -- the focus that we have on the enterprise, of course, as I probably mentioned a number of times in the past, we do tend to see things sometimes a little bit differently than others only because of the investments we've made there and the relatively low share that we have. All that being said, I think I did make commentary even a quarter ago that we had at least seen some delays in some contracts. But that's not necessarily a December comment. Matthew Sheerin - Stifel, Nicolaus & Co., Inc., Research Division: Okay, got you. And then on the guidance, it looks like mix, particularly on the Tech Solutions or the higher end of your business, there should be some seasonality. In other words, it should be down. So I imagine that, that's impacting gross margin a little bit so that should be down. And then on the -- maybe you can talk about that. And then on the SG&A side, do you expect the actual SG&A dollars to be down because of seasonality?

This is Thomas. I'll take that one. So yes, we typically do see seasonality from Q4 to Q1 that's typically down in the low double digits, in the roughly 11%, 12% kind of range. And as you can see from our guidance, that's what we're forecasting. When we have the revenue fall off like that, of course, there is less leverage on the fixed component, the fixed cost component part of our P&L model. And so that's going to impact our margins. The other comment I would just add, and this goes back also to Brian Alexander's first question, is my comment for Q4 was that we did benefit in our P&L from lower reserve requirements both at the gross profit level and the SG&A level because of inventory and receivables. We certainly, as Kevin commented, we kind of regressed back when we forecasted more normal numbers. And so that certainly is factored into our Q1 forecasts, although certainly our hope would be that we will continue to have as strong a balance sheet and as current assets as we had in Q4 and be able to drive better than normal trend in any given quarter. Matthew Sheerin - Stifel, Nicolaus & Co., Inc., Research Division: Could you put a number, approximately, on that -- on the benefit from the revenue reserves either on -- either side of the gross profit and the SG&A side?

I wouldn't want to get in the habit of doing that each quarter. We do, of course, include that information in our 10-Ks, and our 10-K will be filed here within the next couple of weeks. But I would tell you that it was significant enough for us to call out in an aggregate, it is in the several millions of dollars. Matthew Sheerin - Stifel, Nicolaus & Co., Inc., Research Division: Okay. And then lastly on the GBS business where you've seen some very strong growth but not significant operating margin expansion for the reasons you stated in terms of the investments. At what point do you expect that leverage to kick in? You talked, Kevin, about a $250 million revenue run rate. Is that sort of the quota, the number that you need to get to that double-digit operating margin you talked about?

So, Matt, why don't I take that. It's Chris. I think from our perspectives, we continue to look at driving the business and be focused on revenue growth to a more meaningful number. And I think if we're slowing down on our growth rate, then it's quite reasonable to expect that we'll be in that margin range at that revenue rate. Our goal is to continue to grow past that and make it a much more meaningful part of the overall SYNNEX business. So as that goes on, we continue to make further investments in being able to grow our business. Matthew Sheerin - Stifel, Nicolaus & Co., Inc., Research Division: Okay. So should we expect, then, more of a high single-digit number, then, for the next 3 quarters? Is that fair?

[indiscernible]

I think that's a fair assumption, Matt.

Our next question comes from Shaw Wu of Stern Agee. Shaw Wu - Sterne Agee & Leach Inc., Research Division: I just had a quick question on your HP business. If I look at the last couple of quarters, your HP business was able to grow year-over-year, even though HP as a whole declined. This is the first quarter, as far as I can remember, where your HP business is actually down year-over-year. Just wanted to kind of get more color in terms of what's, I guess, what's different this time?

Yes. And so, Shaw, this is really a question where you've got to go one layer deeper in order to really understand. We continue to do very well with HP in the North American market. But with Q4 being more heavily weighted towards our consumer business, that mix and the mix of what we sell into retail has really gone through a lot of change over the past couple of years. And so we did very, very well but with a lot of products that were not sold by HP. And then, of course, as you know, Japan has a much lower mix of HP than the overall company, and a lot of their growth was driven by, again, vendors that were not HP.

This concludes today's portion of the question-and-answer session of today's call.