Good afternoon, my name is Chantelle and I'll be your conference operator today. I would like to welcome everyone to the SYNNEX Third Quarter Fiscal 2020 earnings call. Today's call is being recorded and all lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question-and-answer session. At this time for opening remarks, I would like to pass the call over to Marshall Witt, SYNNEX Corp's CFO. Marshall, you may begin.

Thank you, Chantelle, and good afternoon everyone and welcome to the SYNNEX third quarter fiscal 2020 earnings call. Joining me today to review our financial results are Dennis Polk, President and CEO; and Chris Caldwell, President of Concentrix. Before we continue, let me remind everyone that today's discussion contain forward-looking statements within the meaning of the federal securities laws, which statements include any predictions, estimates, projections or other statements about future events, including as to the expected spin-off, demand, economic recovery, growth, expenses, debt, cash, margin and liquidity. Actual results may differ materially from those mentioned in these forward-looking statements, as a result of risks and uncertainties discussed in today's earnings release, in the Form 8-K we filed today and in the Risk Factors section of our Form 10-K, and our other reports and filings with the SEC. We do not intend to update any forward-looking statements. Also during this call, we will reference certain non-GAAP financial information. Reconciliation of non-GAAP and GAAP reporting is included in our earnings press release and the related Form 8-K, available under the Investor Relations section of our website. This conference call is the property of SYNNEX Corporation and may not be recorded or rebroadcast without our prior permission. And so now, I'll cover some of the key highlights from Q3, and discuss Q4 guidance. In the face of continuing economic uncertainty in these unprecedented times, our revenue, net income, and diluted EPS all exceeded our expectations reflecting our resiliency and ability to do what we do best. Our GAAP results announced today while continuing to be impacted by COVID have not been adjusted for COVID-19 costs. Where appropriate, I will reference the financial impact COVID-19 had on Q3 results. On a consolidated basis, total revenue was a third quarter record of $6.5 billion,…

Thank you, Marshall, and thank you to everyone for joining our call. I want to start off by expressing my appreciation to all our stakeholders across the globe for their continued commitment and dedication in partnering with us as we have jointly faced a multitude of challenges and economic issues in 2020. Our associates delivered a phenomenal result in Q3, for which I am truly grateful. We are all a bit worn down by the ongoing pandemic, but the SYNNEX spirit and determination continues to inspire me. I see the positive impact we are having on our communities and the strong support our teams are providing to each other, our partners, and customers. Along with executing a great quarter, the team also made significant progress on our proposed spin of Concentrix to a standalone public company. The Concentrix F-10 document is available for your review. Third party financing is in final stages, and most of the remaining spend related activities are nearing completion. Thus, we believe we are in a solid position to close this transaction in calendar Q4. Now moving to our third quarter results; in our TS distribution business, better-than-expected revenue was driven by strong demand in education, state and local, and e-commerce channels. This was driven by ongoing work, learn and shop from home needs. We also experienced a slight improvement from our second quarter in office environment and SMB sales. Consistent with Q2, we saw higher demand in notebooks, Chromebooks, cloud, collaboration and security products. From a year-over-year perspective, we experienced some softness in product support in the office environment, such as desktop, PCs, printers, supplies, and on-premise datacenter equipment. From a geographic perspective, North America was the strongest performer, but all goes net or performed better than expectations during the quarter. Overall, TS distribution grew year-over-year. In our TS Hive business, we delivered a sequential improvement and a year-over-year increase in revenue, as we continue to support our largest customers in Q3. The mix of programs delivered was more skewed toward higher volume, lower margin products, but overall we are pleased with the high results in Q3. Our Concentrix business also exceeded our expectations in Q3, despite the known challenges. I'm very pleased with how we have performed, and I will now turn over the call to Chris, to discuss Concentrix in more detail.

Thanks Dennis. We are very pleased with our continued momentum, both on our business execution and on being ready to spin, as Marshall indicated early December. We delivered very solid results, returning to a pre-COVID revenue growth trajectory and double digit adjusted operating margin. The third quarter revenue for Concentrix totaled $1.16 billion, slightly higher than the same quarter last year. On a sequential basis, third quarter revenue increased across all our delivery regions. This would not have been possible, without addressing COVID-19 challenges across three separate areas aggressively. First, providing a flexible safe workplace that incorporates both at home and at-office elements, to nimbly meet our clients' demands. Second, our strong technology solutions, that support clients regardless of the channels they choose. And third, driving a culture of security and integrity, backed up by innovations like our recently announced SecureCX offering. SecureCX is a proprietary platform that incorporates advanced technology, to ensure close to the same level of security at home, as available in an office. This is just the latest innovation from our staff of well over 1,000 skilled engineers and developers. Concentrix has been enabling technology in few solutions like this, for well over a decade, and we will continue to lead by investing in this space. We continue to be happy with our execution also around vertical mix. The communication vertical is now approximately 21% of revenue, representing an impact of 4% to our year-over-year growth rate, but giving us a much more balanced portfolio. As expected, our travel, transportation and tourism clients during the quarter have been impacted by COVID-19, resulting in an additional 2% impact on growth. More than offsetting these headwinds was strong growth with clients in our technology, healthcare, financial services and e-commerce verticals, which represent about two-thirds of our business on…

Thank you, Chris. Turning to our fourth quarter outlook. Our priority continues to be on the safety and health of our associates. For our business, in general, we see positive signs of continued recovery, as economies open further. However, we are still cautious, as there are many differences from geo to geo and within geos. For Technology Solutions, we expect an overall seasonal improvement for Q4. We anticipate TS distribution will be up sequentially, partially offset by a decline in TS Hive. TS distribution will be driven by continued strength in remote enablement, the federal buying season, improvement in delayed on-premise projects, and overall continued investment in digital transformation. We expect a solid quarter for TS Hive, though we will be comparing to an exceptional Q4 last year. As well, given the unpredictability of this business, we tend to use the low end of internal expectations in our guidance calculations. As Marshall indicated, COVID related expenses declined in Q3 and are expected to decline in Q4. As we stated in our last call, a portion of these costs will be part of our normal TS run rate going forward. Over time, we expect to find ways to offset these amounts, while running in the most effective and efficient business possible. For Concentrix, as Chris indicated, we expect to have a seasonally strong Q4. Our return to growth, positive cash flow, and a solid pipeline, are among many aspects that I am pleased about, as Concentrix moves toward becoming an independent business. I'm also pleased and excited for the independent TS as well, our ongoing opportunities to improve our core operation, the many investments we have in place to organically grow our business, and the opportunities that exist for inorganic investments, give me confidence in our business, and the services we provide to our partners. As well, our goal of growing faster than the market and increasing our profit at a higher rate will continue. As I conclude my prepared remarks, on behalf of the entire management team, I want to again thank our associates, and business partners. We appreciate everything you have done for SYNNEX during this challenging period. Our thoughts continue to be with those who have been affected by COVID-19, please stay safe and healthy. As well, we are, with all those who are working for positive change on social issues. I appreciate the SYNNEX team members, who have been of service in these and other important areas. With that, I would like to open the call up for questions.

Operator, we're having trouble hearing you.

Are you able to hear me?

Yes, we can hear you, Chantelle.

Ruplu Bhattacharya, your line is open.

Hi. It's Ruplu. Congrats on the quarter and on the strong guide as well. For my first question Chris, I wanted to ask you, what is the mix of voice versus non-voice in your revenues, and in the long term, what mix would you like to get to? And when you look at the current environment, do you see voice demand growing or demand for non-voice services growing faster?

Hi Ruplu. So prior to the Convergys acquisition, our goal is to get to 50-50 and we're getting relatively close to about 60 voice, 40 non-voice split. With the Convergys acquisition, we sort of certainly increased our voice business. But overall, our goal is to get back to that 50-50 split between voice and non-voice. And right now, we're seeing good growth in both frankly areas. So it's taking a little longer to get that split to where we'd like it, but we're seeing good margin performance and good growth rates on both sides of the business.

Okay, thanks for that Chris, and for my follow-up, Dennis on the TS side, last quarter you had record backlog. I was just wondering, has the backlog normalized any and are you still having any issues with the supply chain in terms of getting product that is impacting revenues?

Hi, this is Dennis. Yes. Overall, I'd say, incrementally, the supply chain is better or was better in Q3 versus Q2, but by no means, are we back to normal SLAs. With regards to our backlog, it actually has remained at a fairly high elevated level. We certainly shipped a lot of what was existing at the end of Q2, but we actually filled it up throughout the quarter, and at the end of Q3 we're about at the same level we were at the end of Q2.

Okay. Thank you for all the details and congrats again.

[Operator Instructions] Your next question comes from Adam Tindle with Raymond James. Your line is open.

Okay, thanks, good afternoon. I just wanted to start -- and congrats on the results; on the post spin capital structure. I think you mentioned that most of the cash will go to TS. And just as an aside, I would think that TS on a forward basis would have some cash tailwind from the consignment shift into 2021, so very healthy liquidity. So the question maybe for Dennis, just touch on how you thought about options and rationale for this being the most prudent capital structure for the two entities?

Sure, I'll start and Marshall can add some comments as well. First of all, we want to make sure that both companies were capitalized well, and we think we got to a very good conclusion with regards to that goal. When it came to dividing up the cash and the debt, if you do the math, Adam, it's about 50-50 on a net basis. When it comes to how much cash on one segment versus another, part of that is just where the cash is currently and some other tax considerations as well. That's ultimately why the cash fell more on the Concentrix -- excuse me, on the TS side than the Concentrix side?

And then Adam, this is Marshall. As we've said before, we clearly want to position both businesses in a good setting in regards to the peer set, and we can get better at that.

Understood, thanks. And maybe just as a follow-up for Chris and Concentrix, I think coming into this quarter, you were expecting operating margin to be down year-over-year. You had stranded labor. You talked about kind of that 90% productivity, but the last 10% can be the toughest, you were expecting meaningful COVID expenses. And ultimately, we were only down 20 basis points I think year-over-year. So maybe you could touch on the biggest buckets of upside in the quarter and how you're thinking about the normalized margins for the business moving forward? Thank you.

So Adam, a few things had happened. Clearly, we had net COVID impact of around $13 million from an expense perspective, but we're very aggressive at making sure we controlled other variable costs within our business. And then we saw over achievement, and we called out a couple of verticals, e-commerce and technology and financial services and healthcare that we are able to ramp a little faster within the quarter of new business that we wanted [ph] end of Q2 and early Q3. So that certainly helped. I think from a margin perspective, clearly we want to get back to where we were last year, on a quarterly basis and even exceed that a bit. And our belief is that, as we finished this year, finished all the last integration of Convergys that's effectively done at this point, start to see a more normalized revenue -- return to revenue ramping perspective. We will be able to continue to grow our adjusted op income basis over what our historical highs were last year.

Our next question comes from Vincent Colicchio with Barrington Research. Your line is open.

Yes. Chris, is Concentrix continuing to gain share from players that are struggling with virtual delivery, or has that sort of played out?

Hi Vince, it's a good question. We actually saw where we gained share from clients who are -- sorry from competitors who are unable to execute both on virtual at-home work models as well as in office work models, where they just weren't able to make that happen. And then, we also saw where we gained share from clients who are looking for a higher level of security that they needed from -- work that was going to be performed in the not-home model. And so we were able to show them what we have done and where we've invested over many, many years now is proving a very large benefit for them just in terms of integrity of operations, so so those are really the two areas. We think that will continue, and we see sort of a lot of business that seems to be moving around right at the moment as people look for reliable execution within their own business set. So certainly, hope to take advantage of that as we go forward.

And are clients in some of the more sensitive areas, regarding data getting more comfortable, with virtual delivery? Where I'm getting at is, is the mindset giving you confidence that may be the virtual mix is going to be -- shift is going be more sustainable than previously thought?

We expect that there will be a much higher level of work at home delivery post COVID, for sure, I think that's a given. But we do think that a significant amount of work will return back to bricks and mortar at some point. What we are seeing is that from more sensitive work being done, there is a higher push to get it into more digital transformation, which we're executing with our Tigerspike business, which we're executing with some of our other technology assets within our business, to kind of completely get rid of the work, which might have taken a little longer without the COVID expense. And then what we're also finding, is that clients are looking for solutions like our SecureCX solution, which gives sort of at-like security -- at home for bricks and mortar and that's sort of very differentiated within the marketplace with what we're offering. So both of those will continue to help us give quite a level of security, but again after COVID, we do expect some of this to come back into bricks and mortar.

Our next question comes from Matt Sheerin with Stifel. Your line is open.

Yes, thanks, good afternoon. Just a question regarding the upside that you saw in the quarter, particularly in Technology Solutions. By my math, you beat our revenue estimate by roughly $700 million you talked about strength in some of the TS verticals, in terms of products and then customers, and then also Hive. Could you tell us sort of what the split was between Hive and the core business?

Hi Matt, this is Dennis. Just to take your question up a notch to start, I would say part of our beta during the quarter was, due to the fact that we were fairly conservative in our guide back in Q2. We were concerned a bit about the marketplace, what was going on with COVID, and everything associated with that. So we did give a fairly conservative guide in hindsight. Overall, the markets that we participate in, on the TS side, we're generally better than we thought three months ago. So that's one of the reasons why we did better. The second was due to -- I think we took some market share as well during the quarter. Now it wasn't just tactical share taken during the quarter, I think we're also benefiting from wins of new customers and new business from quarters in the past, that are now playing through in the current quarter, than we expect to go forward. So that was a benefit that we didn't factor as much into our guide, going into Q3, but did benefit us, we believe. Then last to your specific comment with regards to Hive versus TS distribution split. In general we had contribution, fairly equally from both in the quarter, to our initial expectations.

Okay, that's very helpful. And then, turning to the Concentrix business, Chris, your one commentary talked about new program wins with customers that aren't outsourcing for the first time. So what do you attribute that, and do you see that trend accelerating or continuing?

Hi, Matt. So two things that we're seeing. First of all, we're seeing that where our clients are looking for more variable cost model, just as they kind of go through their challenges of their own business model. And then the second thing that we're seeing is, where they are not able to perform, because of COVID in their own delivery systems, and therefore looking at outsourcing. And where we're seeing that growth, is not only to your point of new clients who have never outsourced, but also clients that we've been working, with that are now outsourcing work that historically that they have never outsourced, primarily for the two initial reasons. And I think a couple of things that we are winning forward, is really we have a lot of technology around what we offer for our clients, and we're driving lot transformation for them. So not only are we saying, look, we can support you, our business that historically we haven't outsourced, but we can support it more efficiently and more securely with our technology and our transformation techniques. And that's frankly allowing to have a much more variable cost model, and better scalability up and down within their business. So it's resonating very, very well, primarily because people need to make those decisions faster now, with the businesses being impacted by COVID. Okay, thanks very much.

Our next question comes from Ananda Baruah with Loop Capital. Your line is open.

Good afternoon, guys. Congratulations on the performance and the outlook and the upcoming completion of the split. Two for me if I could as well, Dennis, just going back to your comments a moment ago about taking share in past cycles or wins in past quarters that are now paying off, do you see that being -- can you -- any chance you can give us some context around what led to those wins, and do you feel like those wins could be structural, and that you can continue to get lift for those going forward? And then, I just have a quick follow-up.

Sure Ananda. I'd say a couple of things to that question. One, we have been and continue through the last six months, investing in our business, investing in sales, business development and product management resources. And by doing so, we can deliver the full suite of SYNNEX services to the fullest extent, and we think our customer set has seen that and benefiting from that, and that's allowed us to win more business as well. We're about three years past the Westcon-Comstor acquisition, but we've really hit our stride in that business as well, and we've started to see some new wins by combining our prior business, with those vendor relationships, and bringing in some new business for our company.

Okay, that's great. And actually, I'll just stick here for the follow-up. Dennis, as I recall, maybe it was the beginning of this year, maybe it was February. You had called out -- and so it was not February, it was the prior quarter. You guys had called out something similar to Westcon-Comstor and maybe some early, call it cross-sell results. It also had led nicely to some upside. So is this -- are you sort of -- is this sort of that dynamic now really hitting stride, or are you sort of even outperforming your original expectations, sort of in that regard?

Yeah. What I'd say is, while we do still track cross sell internally, it's a little harder as you get farther away from a transaction date. But I don't really think about really cross selling more, when it comes to the Westcon-Comstor business. I just think about sales. We're selling more as a company, as we brought all these products and services together. And I think as we've matured and again invested in people and resources to support the business, we've enjoyed the benefits from it.

Okay, that's great to hear. Thanks a lot.

Our next question comes from Shannon Cross with Cross Research. Your line is open.

Thank you very much. I wanted to talk a little bit about some of the driver from a revenue perspective for TS. When you think about the quarter, how important were PCs and that we're just trying to think about sustainability? And also some of the supply chain, including a call, which talking about weakness in enterprise demands. So I'm just curious if you can talk a bit about what you're seeing, do you think people are coming back and may be pursuing some larger deals? Or is this more sort of like a PC led recovery or work from home recovery? Then I have a follow-up, thank you.

Hi Shannon. This is Dennis. So the highest of the high runners if you will, were notebooks and Chromebooks during the quarter. We also had benefit from cloud, in collaboration with other products. So those were what drove the quarter. When it comes to PCs, it was incrementally better in Q3 versus Q2, but on a year-over-year basis, still a bit challenged. That being said, we are seeing continual improvements, all the way through our current quarter today. So that's one thing I'd emphasize, that's coming back. The second thing, I also called out in my script that, as far as datacenter and office purchases, if you will, we're seeing a comeback in that as well. Again, incrementally better Q3 versus Q2, still a bit challenged year-over-year, but also seeing implementations and projects and datacenter completions occurring all the way through the current date, which gives us a little bit of confidence, as we move into Q4, regarding that part of our business.

Okay, great. And then just, I had a couple of more, one, just a clarification on Hive, within guidance, I assume that -- I think the consignment starts not this quarter, but next. So, is this just referring to sort of lumpiness and typical Hive sales? And then my second question, since you talked about the fact that you went into last quarter, and frankly the quarter before that being quite conservative, in terms of your outlook, how do you think you are positioning in this quarter. Thank you.

Hey Shannon, it's Marshall. I'll answer the first. The consignment model for the large customer we referenced in Hive, did get pushed out. At the very end of my comments, I just mentioned that, when we have more definitive structure of when that's going to happen, timing wise, we will come back and let everyone know. But right now, we initially thought it will start -- early 2021, and now that's been pushed back a little bit.

And then Shannon, this is Dennis, on your visibility question. I would say that each passing month and quarter this year, obviously since the pandemic, we've had better visibility into our business. So with each passing quarter that we give guidance, you can infer that we have a better understanding of what we think is going to happen in the following quarter.

Our next question comes from Tim Yang with Citi. Your line is open.

Hi, thanks for taking the question. Question for Chris, Concentrix topline was roughly flat year-over-year this quarter, and is expected to be up roughly 2% year-over-year next quarter. Given there are still uncertainties with the virus and also next year, is 3% to 5% growth still your sales growth target for Concentrix? If so, when do you think that you can achieve that target?

Hey Tim. So yes, I mean our expectation is that we can grow a little faster than market, once we finish our rebalancing. And I think now we're attuned to do that, with or without sort of COVID impact that's going through. While we have been impacted by the travel and transportation industries, we talked about, the reality is, is that we are winning more business in other segments, that is giving us that confidence to continue to reiterate that. We haven't called that out from a guidance perspective, and won't, because we're only looking at it from one quarter forward. But I think you can take from our comments, that we feel quite confident we can get there in a reasonable period of time.

That's very helpful. My next question is for Marshall; any timeline or threshold for you to reinstate the dividend?

Yeah, good question. We certainly -- as we suspended it, wanted to make sure we had -- we'll call it, predictable and strong performance and return to where we thought we would be, which is of course what we recorded, and where we think we're going to be for Q4. And then the other part too is, because we're going to be spinning here, and we are going to have two separate Boards, we want that to be the decision now that will be made by those separate boards going forward after the spin.

At this time there are no more questions. I will turn the call back over to Dennis Polk for closing remarks.

In closing, I want to thank the SYNNEX and Concentrix teams for their ongoing efforts. I have confidence in our business, and look forward to each of our segments executing well in Q4, and continuing to do so, post spin as independent entities. I hope you all stay well. Thank you and good evening.

This concludes today's conference call. You may now disconnect.