Welcome to the SunTrust Third Quarter Earnings Conference Call. [Operator Instructions] Today's conference is being recorded. If you have any objections, you may disconnect at this time. I would now like to introduce Kris Dickson, Director of Investor Relations. You may begin.

Thanks, Wendy, and good morning, everyone. Welcome to SunTrust Third Quarter Earnings Conference Call, and thanks for joining us. In addition to the press release, we've also provided a presentation that covers the topics we plan to address during our call today. The press release, presentation and detailed financial schedules are available on our website at www.suntrust.com. This information can be accessed by going to the Investor Relations section of the website. With me today, among other members of our executive management team, are Bill Rogers, our Chairman and Chief Executive Officer; Aleem Gillani, our Chief Financial Officer; and Tom Freeman, our Chief Risk Officer. Before we get started, I need to remind you that our comments today may include forward-looking statements. These statements are subject to risks and uncertainty, and actual results could differ materially. We list the factors that might cause the actual results to differ materially in our press release and SEC filings, which are available on our website. During the call, we will discuss non-GAAP financial measures in talking about the company's performance. You can find the reconciliation of these measures to GAAP financial measures in our press release and on our website at www.suntrust.com. Finally, SunTrust is not responsible for and does not edit nor guarantee the accuracy of our earnings teleconference transcripts provided by third parties. The only authorized live and archived webcasts are located on our website. With that, I'll turn the call over to Bill.

Okay. Thanks, Kris. In our normal fashion, I'm going to begin today's call with a brief overview of the quarter. After passing it to Aleem, I'll wrap up with an update on our expense saving program and provide some recent line of business highlights. First, I'll begin by acknowledging there are a lot of moving parts this quarter. We have endeavored in our remarks today and throughout the presentation to provide you clarity on those items and how they impacted the results. Aleem will provide more details momentarily, and I think you'll see that we continued the trend of delivering improved core performance. Further, we're positioned to more favorably coming out of the quarter in large part due to the actions we announced in September. Our overall risk profiles improved, and our balance sheet is strengthened. This is highlighted by lower nonperforming and delinquent loans and a mortgage repurchase reserve that now fully covers estimated remaining losses on the pre-2009 vintage GSE loans. As you know, those are the loans from which the vast majority of demands and losses have been generated, and we're able to accomplish all of this while continuing to grow our capital base this quarter. Now turning to the presentation. Slide 3 summarizes some of the key drivers of our third quarter results. Earnings per share was $1.98 with the actions we announced last month contributing $1.40 per share. The diversity of our revenue streams benefited us this quarter. Mortgage production was again strong and investment banking income also increased, while net interest income and margin were relatively stable to the prior quarter. Expenses were up on a reported basis, but excluding the non-core items, they were stable the last quarter and down from the prior year. As you're aware, this continues to be an area…

Thanks, Bill. Good morning, everybody. Thank you for joining us today. After several noise-free quarters and consistently improving results, as Bill noted, we had a number of lumpy items that impacted the third quarter. So I'll spend a few minutes grounding you on them before we get to the -- in the operating results. If you turn to Slide 4, I'll start with an update on the items we preannounced in September. The acceleration of the agreement regarding our Coca-Cola shares generated $1.9 billion in securities gains, and the charitable contribution of 1 million Coke shares to the SunTrust Foundation resulted in the recognition of $38 million of expense. Our third quarter mortgage repurchase provision was $371 million. Consistent with last month's announcement, and as Bill noted earlier, we expect the resulting mortgage repurchase reserve to be sufficient to cover the estimated remaining losses from pre-2009 vintage loans sold to the GSEs. During the third quarter, we transferred to held for sale slightly over $0.5 billion of nonperforming mortgage and commercial real estate loans. The total net charge-offs recognized in writing the loans down to disposition value was $172 million. The majority of the loan sales were completed during the third quarter with only about $40 million in net balances remaining to be sold this quarter. We also transferred to held for sale $1.4 billion of student loans and $0.5 billion of delinquent Ginnie Mae loans. In doing so, we wrote these loans down to the expected sales price and the $92 million charge, most of which was associated with the delinquent Ginnie Mae loans, was a reduction to noninterest income. You will recall, the majority of the combined $1.9 billion in student and Ginnie Mae loans we're selling are more than 90 days delinquent. Their disposition reduces our delinquency…

Okay, and I'll move to Slide 15. And during the third quarter, we achieved our PPG expense program target well ahead of schedule, realizing a little over $75 million in quarterly savings or obviously $300 million on an annualized run rate. The collective efforts that got us here so quickly should not be minimized. A lot was accomplished in a relatively short period of time, and that's a result of our teammates' intensity around delivering results. But that being said, it's not lost on me or anyone at SunTrust that we still have work to do. The PPG program served as a catalyst towards achieving our ultimate goal of significantly improving the overall efficiency of the organization. It's been successful in not only garnering meaningful savings, but also in galvanizing our team in pursuit of our sub-60 efficiency ratio goal. So now that we've hit our PPG target, what kind of updates can you expect from here? Well, we're not going to roll out a new program with a new name nor will we publicly track our progress beyond the $300 million goal. But I will tell you that we're not finished in our efforts to improve our efficiency. As a matter of fact, we're just getting started. And going forward, I want you to measure us by the same metric that we're holding ourselves accountable, our efficiency ratio. We've incorporated this metric into our incentive compensation plans. We've built a lot of intensity throughout the bank, around improving both the revenue and expense components of the calculation. So PPG was instrumental in getting us on the track and we'll leverage that momentum as we go forward. Now moving to the next slide, and before we move into Q&A, I want to spend a few minutes highlighting the progress we've…

Thanks, Bill. Wendy, we're ready to begin the Q&A portion of the call. [Operator Instructions]

[Operator Instructions] Our first question today is from John Pancari with Evercore Partners.

Wonder if you can give us more color on your -- possibly your 2013 margin outlook given your securities yields and loan yields you're seeing some downside reinvestment risk there, but relatively more resilient than we thought this quarter. So can you just give a little more color in terms of your outlook beyond the fourth quarter?

Sure, John. Well, as you know, the big issue, obviously, is that the new loans coming on are coming on at lower going-on yields than the roll-off and securities continue to pay down. We're being very careful with the way in which we reinvest our securities book. Obviously, we're not really getting paid given the flat yield curve that take a lot of duration risk. And you saw that impact a little bit in the size of our securities book coming down a little bit this quarter. But I think what you'll see for the whole industry, as you look out, if we stay in this lower for longer environment through next year, I think you'll see the whole industry start to decrease margins probably in the, sort of, a few basis points per quarter every quarter just continuing to grind down.

Okay. So that guidance you have for the fourth quarter, is that fair to assume that, that's the pace of compression to expect going through '13, or could that accelerate at all just as your funding cost leverage gradually abates?

It may accelerate, it may decelerate, too. I don't know that it's a consistent every-quarter decline. There is some variability quarter-to-quarter. This quarter, we did receive the benefit of a number of our higher-cost CDs rolling off and that's why our margin declined only 1 basis point overall. So I think you look for some volatility with some quarters declining less and some quarters declining more. But if you look out at the trend overall, I'd look for it to be generally on the order of a few basis points a quarter.

Our next question is from Ryan Nash with Goldman Sachs.

So when you think about the expense base, now you have all of PPG in the run rate, I'm seeing a core efficiency ratio of somewhere in the mid-60s. So can you just talk a little bit more about how you plan on closing the gap to get below 60%? I know you highlighted that you're just getting started and clearly it's a big focus internally, but can you talk about some of the levers that you still have on the expense side, particularly if the revenue picture remains weak? And from there, if you would assess the driver of reaching the targeted levels, will we need to see more on the revenue side or the expense side from here to get there?

Yes, so to start with, I think you've got it figured out. Obviously, this quarter's efficiency ratio is a little lower. We were very clear internally that it wasn't mission accomplished. If you think about our core expense base, say, over the last 6 quarters, it's been fairly stable, so call it sort of $1.5 billion sort of core expense base. But the revenue sort of has gone from about $2.2 billion to about $2.4 billion. So you could say one side of the coin was we'd expect to see more expense savings at this particular juncture. But we've had a couple of our businesses, mortgages and -- mortgage and CIB has been sort of 2 of the examples that we're going to invest in right now because we see good revenue opportunities. So think about it sort of from that context. So what's left, I mean what are the opportunities? I mean, the list is pretty significant. We have a lot more to do in the consumer rationalization of our business spans and layers, incentive efficiencies. You saw some of the charges we took for real estate, so we still have some other real estate opportunities. Core process, consolidation, shared services. I mean, the list is actually fairly extensive. And while I said PPG was the start, I mean I meant that. I mean, it really sort of got the ball rolling down the hill. I would call that maybe some of the more low-lying fruit. Now we're going to get a little higher in the tree. But there are significant opportunities. Is it more expense or is it more revenue? A lot of that'll depend on where the market takes us. If refinance activity continues like we think it will in Mortgage, it'll be a little slower to get down to that efficiency ratio. We continue to do what we've been able to do on the CIB side. Similarly, it'll take a little bit longer. So I think it's -- and we've been very clear about saying it's the efficiency ratio versus just expense or just revenue initiatives. And I'm confident that we're on the path. I can't commit to the exact time line, but I'm confident we're on the path. And if you look into our line of businesses, start looking at the efficiency improvements within those and I think they're pretty good leading indicators of where we're going as a total company.

Okay, and then if I could just ask one follow-up as a follow-up to John's question. When you think about -- you obviously said the NIMs coming down a couple of basis points a quarter, but when you think about the trajectory for NII for 4Q and beyond, how should we think about, just given Aleem's comments on asset yield spreads and reinvestment yields, should we expect that NII is going to come down at a similar pace, or do you think we can actually see enough growth to offset some of the compression?

Well, I think for next year, Ryan, I would think about NII for the full year likely to be lower than the full year 2012. Basically, we've got the changes from the foregone dividend and Coca-Cola and the loan sales. In Q2, recall we had a step-down in loan swap income. So full year I would think of as being lower next year than this year. There's some positives and negatives there. On the positive side, we are continuing to manage down our non-deposit maturity rates. Obviously, in the compressed yield environment on liabilities, there's a decreasing opportunity there, but we do have more CDs maturing. We have about $7 billion of CDs maturing during the next 5 quarters, between now and the end of next year. And as those renew, they will renew at lower yields. And against that, we're fighting against the challenging asset yield compression environment. And as a reminder, we will have another step-down as a result of swaps rolling off in Q2 next year. So year-over-year, I would think of NII coming down overall, but we know we still have some levers to pull and we're working on those.

Our next question is from Betsy Graseck with Morgan Stanley.

Just wanted to talk a little bit about mortgage repurchase, reps and warranties. Could you give us a sense as to how you think your expenses are going to be running over the next several quarters? I think, in September you said $5 million to $10 million a quarter. Just wondering if that's still a good number or not.

Yes, I think it is. I think we said $10 million a quarter in September and we think that $10 million is still a reasonable number. Small range around that, probably sort of plus or minus $5 million. But I think that's a good center for the overall number.

And does that represent -- does that include the increases in repurchase requests that came through in the quarter? Obviously, they were up in the quarter.

Well, the demands were actually down in the quarter, Q3 versus Q2. And I think they're down to the lowest level we've now seen in the last several quarters. But yes, it includes everything that we've seen so far and it includes the reserve that we need for new mortgages that we're putting on.

Right. The pending repurchase requests were up, though?

Yes, the pending repurchase requests were up, but that's partly as a result of us being very deliberate around looking at every single file and making sure that we take the time necessary to try to cure every issue rather than acceding to a demand.

I think another way of saying it is really everything that we represented in terms of taking this reserve in September is as we thought it was or better, and particularly as it relates to full file requests, which is sort of that leading indicator, they're probably even better than we thought they'd be. In other words, lower.

Our next question is from Matt O'Connor with Deutsche Bank.

Can you just remind us what the swap impact on the NIM and the net interest income dollars will be? I guess, it's 1Q to 2Q where there's the step-down that you referenced?

There is another step-down in Q2, Matt. I think we've got about $1 billion notional of swaps rolling off. And so that's about $10 million or $15 million per quarter in NII at that time.

Okay. And then just separately, if we look at your credit-related costs, they were down both year-over-year and linked quarter and that's actually better than what we've seen at a number of other banks that have had Q2 increases. And just maybe wondering why there's some divergence maybe between you and the industry, and it sounds like those costs will continue to come down from here.

We do expect those costs to continue to come down a little bit, Matt. I think, maybe to be fair to the rest of the industry, they've been a little slower in coming down here. So I think this quarter, we're catching up a little bit. And you'll recall that in September, we had guided some of those costs down by about $20 million per quarter for the end of the year and we achieved $15 million of that $20 million this quarter. So perhaps a little bit faster than we had anticipated then, but we do continue to expect those costs to continue to come down.

And as, Matt, we've said, they'll continue to trend down quarter-to-quarter. It's hard to tell exactly what's going to happen, but I think it's safe to say that the trend will continue. The slope of this quarter may have been unusually high.

So the $20 million per quarter decline that you had signaled related to the balance sheet repositioning, is most of that in the run rate in the third quarter, so we should take this run rate and take out $5 million to get to the minus $20 million then whatever else we'd assume for the rest of the pool, is that the way to think about it?

That's generally correct. There's obviously going to be some volatility. We're not going to be able to forecast these costs within $5 million on a quarterly basis, but that's generally correct. We expected to hit $20 million by year end. We achieved a lot of that very quickly. But after we hit the $20 million, I would continue to expect those costs to move down next year.

Our next question is from Jefferson Harralson with KBW. Jefferson Harralson - Keefe, Bruyette, & Woods, Inc., Research Division: I want to ask you about the loan demand and that how one hand is talking about the slowing loan demand. On the other, you're talking about how the pipeline is strong. Can you talk about the kind of what you're seeing there to -- for those comments to both jive together?

Yes, Jefferson, and it is a bit of a dichotomy of different views. But what we're seeing is some slowdown and I think that's not been inconsistent with sort of HA [ph] data on pricing. But our pipelines are actually very good and they are as large or not larger than they've been in prior quarters. The pull-through rate is just slower. And we could all speculate as to why that might be. I think there clearly is some pent-up demand. When I'm out and about and talking to business owners and other CEOs, what I hear is we're going to wait. So we're encouraged by the fact that the pipeline's up. We're encouraged by the fact that we're having increased higher-level dialogue with our clients, but the pull-through rate almost has -- was slower this quarter. No doubt about it. Jefferson Harralson - Keefe, Bruyette, & Woods, Inc., Research Division: All right. So if you think about the 2% average loan growth this quarter, you think that should generally pick up or slow down or remain the same in the future?

It's hard to speculate because we're sort of dealing with a bit of a new phenomenon here in that, normally, we could look at pipelines. We could ascribe a pull-through rate of some consistency against those and be able to project that with a lot more consistency. Today, there's a little bit more of an unknown. So while I'm optimistic overall in the sense that we're -- the pipelines are big and the activity and the dialogue, I'm a little hesitant to predict exactly what's going to happen in the next quarter or 2.

Our next question is from Ken Usdin with Jefferies. Kenneth M. Usdin - Jefferies & Company, Inc., Research Division: Just to follow on the environmental expense question real quick. So 2 of the most important lines within the operating losses and the credit and collection, they were slightly higher quarter-to-quarter and taking your point that it's hard to think about quarter-to-quarter, I just wanted to ask a more qualitative question. What does it take for those 2 lines to start -- I know you're expecting that those 2 subcategories are going to improve, but how long is the lag versus other credit improvement for operating losses and credit and collections, specifically, to really start moving down? Is there a trigger point where they just start to accelerate or is this a multi multiyear drag for them to meaningfully reduce?

Well, Ken, I certainly hope it's not a multiyear drag. I don't know that there's a trigger point that I could point you to, but I think there are sort of several things that you could look at, the improvements that we've made over the last couple of years, particularly some of the actions that we took this quarter also. The sale of some of our NPL loans, the sale of the Ginnie Maes, that should help also reduce some of those credit and collection costs going forward. Those are very labor-intensive loans to attempt to collect and work on over time. So I think -- we would think of that as a little bit of a trigger point. And in operating losses, there are a lot of numbers built into there -- built into that, that includes operational losses, that includes broad losses, it includes items we've got in there to build up litigation reserves. There are a lot of different numbers in there and I would look for that line to also start to come down relatively quickly as we start to think about 2013 now. And in fairness, it's not all these numbers and it's other numbers as well. But I've been pretty clear in stating that we're going to be conservative in taking some of these costs down. I mean, this was a very expensive system to build. We're really, really good at it. And so some of these hard costs and tracking this down, we're going to probably lag a little bit. And I think that's the prudent way to do it. We don't want the trucks ahead of the gas line, so to speak. So we're going to be probably a little bit conservative in bringing these down. And think about it, a lot of the costs are related to this. They just happened in the third quarter. So we'll start seeing some of that run rate come through in the fourth quarter and moving forward.

I think, Ken, if you look at the run rate year-over-year, I think last year our run rate was something like $800 million. This year, our run rate is considerably below that. And I would expect next year, our run rate will decline further. Kenneth M. Usdin - Jefferies & Company, Inc., Research Division: Got it, okay. And then my second question, Aleem, just wondering if you can help us understand how the earning asset trends should look from here because period end was, what, $152.5 million versus $153.8 million average. The timing of all the moving parts in the fourth quarter is a little tricky to understand. Then you have some underlying growth. I just wondered if you can give us kind of -- maybe even just a range of how you expect the earning asset base to trend in the fourth quarter?

Well, I think with the sales that we announced, you think about that as being about $3 billion coming out of earning assets. So start with that lower level. And I think the answer, Ken, is going to be sort of very pipeline and economy dependent in the very short term. If we can get the economy out of this malaise, you would expect to see earning assets start to climb now from that lower level that we see. But in the very short term, the next quarter or 2, while we are -- while we do have some fairly strong pipeline, it does feel like a lot of clients are being very cautious about adding new debt levels to their balance sheet and it's a bit of a challenge out there. It's a bit of a fight every day as we look to try and service our clients and grow assets that we have from here. I would look for growth. I would look for a higher balance sheet. But just to remember to start from that lower number after the sale this quarter. Kenneth M. Usdin - Jefferies & Company, Inc., Research Division: Okay. So you're saying that the $3 billion pretty much is the right average to take out of this quarter's number?

I think on average, that's fine. Some of those sales already came out, as I said, early this quarter, some will come out a little bit later in the quarter. But on average, that should be about right.

Our next question is from Matt Burnell with Wells Fargo Securities.

I guess more of a conceptual question related to the mortgage business that's obviously doing very, very well right now, but one of the questions that I often get from investors is how confident you all are that you can take costs out of the Mortgage business once that business begins to normalize at some point next year, and how that might affect your thinking on the efficiency ratio.

Yes, I'll take a shot. The expenses related to the Mortgage business sort of don't follow an exact quarter-to-quarter. As I said in my comments, not only sort of what we use, what I'd call the traditional methods, so as you see that decline, you see normal expenses come down and they tend to lag a quarter or 2 depending on how much of the volume is purchased and how much is refinanced. So obviously, it'll lag more for refinanced and less for purchased. But what we're doing is a fairly significant sort of redesign of the channels in the business as we're going through this. One of the real silver linings behind HARP is where it really has afforded us the opportunity to build out our consumer direct channel. And that channel, as a percent of our business a year ago, was pretty small. It's about 10% of our business now and it is a much more efficient part of the structure. So not only sort of do you have the traditional tools, we're also going through a pretty, as I said, a redesign of the channel mix. So I'm actually fairly confident when we come out of this, we'll come out of this with a higher-margin business relative to how we entered this from the changes that we're making now.

Hey, Matt, I'd also add one more point and that is I'd also remind you that over the last little while, we've spent several tens of millions of dollars around the consent order, consulting costs around the independent workload review. And as you look out to next year, I would expect all of those costs to abate, and that'll also provide a nice lift to the overall performance of the Mortgage business.

Okay. And I guess just for my follow-up, just a quick question for Aleem. Aleem, what percentage of the mortgage originations this quarter related to HARP?

In total, if you look at our total origination, Matt, it was about sort of 70-30 refi versus purchase. And of the refi, about 30% of the total refi was HARP. So if you work that through, about 20% of our total business this quarter was HARP.

Our next question is from Gerard Cassidy with RBC.

When you guys gave us the estimates on the core expenses of about $1.5 billion for the quarter, what would your estimate be of the associated environmental cost or OREO cost in that number in this quarter? How would that compare to a more normalized number when we get out of the mess on credit?

Well, I think, Matt -- Gerard, if you take a look at that expense slide that we got, 28, in the deck, yes, you get a sense of what the environmental costs have been within that number. And as we said earlier, that run rate is coming down pretty nicely from where it was last year and where it peaked. And I would expect that to continue to come down. If you think about a really normalized number, I mean, back in the day, that line item for us had a run rate of about $200 million annually. I don't think that we'll ever get back to that kind of a number, but it might be reasonable to assume that, that kind of a number from $200 million might double. But even when it doubles, it's 1/2 of the $800 million we ran at last year.

Great. The second question was you guys indicated that $400 million of the so-called Chapter 7 type loans that the OCC regulated banks have had to identify this quarter and put into nonperforming, how much of the $400 million -- you mentioned what's performing TDR in your release, but how much of the $400 million has already been reserved for? And if you are required to put the entire $400 million on nonperforming, what type of provision would you have to take to build up that reserve?

I'm not sure I could give you an answer to that one yet. This guidance came out right at the end of the quarter and we were not subject to it, so we're currently doing the analysis to see what the total looks like. But at a higher level, I think given that these are performing loans, you would expect that the reserve against them would be very minimal to nonexistent. And the idea that we would take them and put them into nonperforming may or may not have an impact on provisions. We're still waiting for coordinated guidance across from all the agencies. And obviously, when we hear that, we will take action immediately.

Our final question today is from Greg Ketron with UBS.

Aleem, a question on mortgage repurchase. If I -- I think I heard this right. You had mentioned that you did see a uptick in requests on performing loans. And if so, how that might affect -- is that included already in the reserve that you've set up or would that change your thinking or approach on the mortgage repurchase reserve?

Yes, Greg. Sorry, maybe I wasn't clear on that. It's not an uptick on the request in performing loans. It's a percent of change. So that, overall, the demands were down. But out of that total decreasing number, the percentage on loans that have never been 120 is going up. So they're less delinquent and they're more recent, and therefore, contain a lower loss content than the demands on previous loans that we were getting. Does that make more sense?

Yes, yes. I just was thinking in terms of how that might impact or if there is any impact to the reserve that you've established today.

Any impact is positive as these have lower loss content and that was already included in the provision that we took in the quarter. So I think the reserve that we have got now should be sufficient to cover everything that we're required to cover.

Okay, great. And then maybe a bigger picture question for you, Bill. We've seen a number of housing data points be very positive, particularly in the Southeast in terms of home prices, housing starts, you name it, it's all been a pretty steady stream of good data. How does that impact SunTrust from a bigger picture standpoint in terms of demand, maybe seeing Florida -- you've had a tremendous backlog in Florida, maybe seeing that speed up. And does that ultimately help lower these credit costs -- if this trajectory continues, does that ultimately help lower the credit costs faster?

I think actually the biggest tie to housing value increase and what it does for us is increasing consumer confidence. I honestly think that's sort of the biggest tie if you can think about sort of where people are coming from, this being their largest asset. When that starts to change, they look at their, sort of as a general comment, they're more deleveraged than they were before. I think this just tries to unlock some of the consumer confidence. We're still more tied to employment than housing values, but that's also seeing some positive trajectory. I mean, take -- use Florida as an example. While still above the national average, the improvement in Florida and unemployment's gone from 10.6 to 8.7. So the largest probably percent of improvement, coupled with housing values, I mean I think it's really a consumer confidence game in terms of the opportunity for us. And we feel it. Let me just make a quick comment before we wrap up the call today. We've made significant progress in more favorably positioning the bank through -- for the future. That's through specific actions we've taken during the quarter, but really more broadly, through the benefits of some of our strategic operating decisions. We are building a more effective and efficient company, not only through expense savings, but also in the way that we're approaching revenue generation. A significant opportunity exists to leverage the loyalty that we've built, and our team has the tools and training they need to uncover more client needs and further deepen those relationships. And that's not to say that the path ahead is not without its challenges. But there is a high level of intensity across the organization around translating opportunity into results. And I believe we're focusing that energy in areas that can best impact bottom line performance. So with that said, thank you for joining us today and please reach out to our Investor Relations team with any other questions you may have.

Thank you. This does conclude today's conference. Thank you very much for joining. You may disconnect at this time.