Earnings Labs

AT&T Inc. (T)

Q1 2016 Earnings Call· Tue, Apr 26, 2016

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Transcript

Operator

Operator

Ladies and gentlemen, thank you for standing by, and welcome to the 2016 AT&T First Quarter Earnings Call. At this time, all lines are in a listen-only mode. Later, there will be an opportunity for your questions and instructions will be given at that time. [Operator Instructions] As a reminder, this conference is being recorded. I will now turn the conference over to your host, Senior Vice President of Investor Relations, Michael Viola. Please go ahead, sir.

Michael Viola

Analyst · Raymond James. Go-ahead please

Thank you, Kathy. Good afternoon, everyone, and welcome to our first quarter conference call. It's great to have everybody with us today. Joining me on the call today is John Stephens, AT&T's Chief Financial Officer. John will cover our results, and then we will follow with a Q&A session. Let me remind you, our earnings material is available on the Investor Relations page of the AT&T website. That’s ATT.com/investors.relations. Of course, I need to call your attention to the Safe Harbor statement before we begin. The Safe Harbor says that some of the comments today may be forward-looking; and as such, subject to risks and uncertainties, and results may differ materially. Additional information is available on the Investor Relations page of AT&T's website. I also want to remind you that we are in a quiet period for the SEC spectrum auction, so we cannot address any questions about spectrum today. Now, before I hand the call over to John, let me quickly call your attention to slide 4. Slide 4 provides a consolidated financial summary. We had a very good first quarter at AT&T. First quarter consolidated revenues grew to $40.5 billion, largely due to the acquisition of DIRECTV, but we also saw growth in video and IP-based services on a comparable basis. This offset pressure from lower equipment sales as well as foreign exchange. We continued our streak of double-digit adjusted EPS growth, and after adjustments – and, by the way, the adjustments included removing over $700 million of benefit from spectrum swaps with other industry participants. And so with those adjustments, first quarter EPS was $0.72, up 10.8%. This strong growth comes even with about $0.03 of earnings pressure from our Mexico wireless operations. Margins also continue to be a great story. We saw consolidated margin growth, with margin expansion in every domestic business segment. Operating cash flows were up more than $1 billion year-over-year, with free cash flow of $3.2 billion, a 17% increase from a year ago. Capital investment is on plan, coming in at $4.7 billion. And so with that, I will now turn the call over to AT&T's Chief Financial Officer, John Stephens.

John Stephens

Analyst · Jefferies. Go ahead please

Thanks, Mike, and hello, everyone, and thanks for being on the call. As Mike said, we turned in another solid financial performance. Revenues grew, margins expanded, and we had our fourth straight quarter of double-digit adjusted EPS growth. Growth in strategic business services, IP broadband, and video were big factors. And ad sales in our entertainment group is now more than $1 billion in annualized revenues and growing. What makes our revenue results even more impressive is we did this with lower equipment sales and with more than $500 million of pressure in foreign exchange and with the ongoing pressure of exiting some of our marginal businesses. We are on track to reach a run rate of $1.5 billion in cost synergies from the DIRECTV deal. We are also taking cost out of the business and driving greater savings through efficiency initiatives such as Project Agile, and transforming our network with software. This gives us the financial flexibility to invest in growth initiatives such as our Mexico operations. At the same time, we are also executing on our commitments to transition and transform our business. We’ve been consistent on this for years, transforming our smartphone base, transitioning from subsidies to equipment plans, moving our broadband-based IP and our legacy database to strategic services. We have done a lot of work, but we have a lot of more to do. Our video customers are shifting to satellite. We are moving our 2G customers onto our new LTE networks and we are continuing to use bundling offers to take advantage of our integrated networks. All of this makes us feel really good about our direction and the strong start to the year. We’ve built a solid record of setting goals and achieving them. We are very confident that we will continue to…

Operator

Operator

[Operator Instructions] And our first question will come from Mike McCormack with Jefferies. Go ahead please.

Mike Mccormack

Analyst · Jefferies. Go ahead please

Hi Guys, thanks. John, maybe just a comment on handset phone additions and postpaid, what strategies do you guys have in place to kind of turnaround or stem the losses there? I presume as the feature phone base continues to decline, that will become less of a headwind. And then just thinking about ARPU, I think the trajectory on phone on the ARPU without Next payments continues to get better. Is there a point at which you can see that starting to turn positive later this year?

John Stephens

Analyst · Jefferies. Go ahead please

Yes, thanks for the questions Mike. Couple things; one, our strategies with regard to the overall business, but including our phone market is really on this integrated carrier strategy. So as we roll out these products that we can combine or video and our mobility and our broadband; and as we see these values net to the customers, we are optimistic we are going to be able to continue to improve our business. One other point I will make to you, though, too, is with these kinds of margins and these kinds of expansions in margins, it gives us the flexibility and, quite frankly, it grows the universe of customers that are long-term value-creating customers for us with these new margin standards that the team has set. So, we are real optimistic about being competitive. With that being said, we are still viewing the Cricket and the prepaid platform as a very viable, profitable long-term strategy. We believe it gives us an entree into a market that is significant, and, as you can see, generating great results. We are seeing continued improvement in service revenues. We saw it, as you can see, in the first quarter, and in ARPU. So we are very positive about that. We believe there is real opportunity to continue that. But we will continue to worry about performing first, and predicting it afterwards. But we are optimistic; we like what we see. We like what happened when we combined the video and wireless offerings and the number of customers, for example, that not only added their phones, but added their tablets to the program. That was very encouraging, so we are really optimistic. Thanks for your question Mike.

Mike Mccormack

Analyst · Jefferies. Go ahead please

Do you think that is having a negative impact on ARPU, if you think about the tablets coming on, as well is the bundled offers? Or is that not a significant impact?

John Stephens

Analyst · Jefferies. Go ahead please

The tablets come on at $40 for the video offering, so they come in at a real strong rate. Depending upon whether they are a new and they are an addition, or whether they are a conversion of an existing tablet, you could have different impacts on ARPU. But we are certainly very pleased with those coming on.

Mike Mccormack

Analyst · Jefferies. Go ahead please

Great. Thanks, John.

John Stephens

Analyst · Jefferies. Go ahead please

Thank you.

Operator

Operator

Thank you. Our next question is from John Hodulik with UBS. Please go ahead.

John Hodulik

Analyst · UBS. Please go ahead

John, could you just maybe frame the service revenue impact you talked about with the second-half shutdown of the 2G network? I think you said you have gotten back to flattish. Is that going to change the dynamic in the second half, first of all? And then second, upgrade rate was even lower than we thought, at 5%. Obviously that also helped the EBITDA margins. How should we look at that over the next few quarters, both, say, the second and third quarter? Obviously, fourth quarter is a little bit of a wild card. But do you expect the same kind of margins in those quarters that we - the strength that we have seen this quarter? Thanks.

John Stephens

Analyst · UBS. Please go ahead

John, with regard to 2G, we have been on this path to convert our 2G customers for a number of years. If you recall, we first announced, I think a year and a half ago - or more than a year and a half ago - our plans for 2G. So we have migrated much of that base already, a significant amount. In fact, in the last 12 months, we have migrated something like 6 million customers off that base. And that has been flowing through the numbers that you have seen. So, we are working through that on a regular basis already. So that impact is included in the service numbers that we - service revenue numbers that we've reported and that we talk about going forward. So it is already in that; and because of that, we're going to be careful. But it is already in that optimism that we have. With regard to the upgrade rate, I could see it continuing to be very moderate until a new device, until a significant or iconic device comes out. Once that happens, it’s a little bit unpredictable. But I could see this, a lower rate continuing throughout most of the year.

John Hodulik

Analyst · UBS. Please go ahead

Got you. Okay, thanks.

John Stephens

Analyst · UBS. Please go ahead

Thank you, John.

Operator

Operator

Thank you. We will go next to Phil Cusick with JPMorgan. Please go ahead.

Phil Cusick

Analyst

Hi guys, thanks. Similar theme, the overall video decline, a little better than we had expected; U-verse a little bigger; DTV a little better, so, two things: one, do you still expect that you can get to positive for the full year on the video numbers? And just confirm that that does not include the over-the-top product. And second, I have been under the impression that you are trying to stem some of the U-verse declines through some efforts. Is that still happening? Or are you going to sort of watch this tail off at this pace? Thanks.

John Stephens

Analyst · Jefferies. Go ahead please

Thanks for your question Phil. First of all, folks, we want to keep all our quality customers and so we will do prudent, rational steps to keep all of our customers, and keep them as part of our AT&T family. We are interested in doing that in any event. With regard to the video perspective, let me give you this thought. In the second half of the year, we will have had the integration efforts really completed and fully ramped. So, single truck roll, which for example, we didn't really start training nine of our states in the Southeast region until this year. They have now been all trained. But we will see that start to - we are seeing it have improvements now. But as that becomes a normal part of the business over the next few months, and we get repetition with regard to the success base on that, and we continue to have all our sales channels fully up to speed and selling those territories as we add those single truck roll capabilities, we see real optimism on the second half of the year. Secondly, just from a traditional basis, I think the NFL package has a real positive effect on net adds, and it occurs generally in the second half of the year. And we think the ability to add further integrated products and expand our wireless bundling further will give us that opportunity to, for the full year, grow video customers.

Phil Cusick

Analyst

I'm sorry, just not to push, but you had guided to full-year video growth. Is that still the guidance?

John Stephens

Analyst · Jefferies. Go ahead please

Yes. That's what I said. We are still getting there to total video growth. And we think those - the reasons I laid out; the fact the NFL contract comes really has impact on sales in the second half. The fact that quarter-over-quarter, every quarter since we merged, we’ve increased satellite sales. The fact that the full single truck roll integrated sales, integrated customer service, will be most effective in the second half of the year will give us that ability to add video for the year.

Phil Cusick

Analyst

And it sounds like that does include the stand-alone over-the-top product, or it does not?

John Stephens

Analyst · Jefferies. Go ahead please

No, we don't have - we have not made any predictions on the stand-alone over-the-top video product yet. And so we are expecting to reach positive with not including those numbers.

Phil Cusick

Analyst

Perfect. Thanks, John.

John Stephens

Analyst · Jefferies. Go ahead please

Sure.

Operator

Operator

Thank you. We have a question from David Barden with Bank of America. Go ahead please.

David Barden

Analyst · Bank of America. Go ahead please

Hi guys, thanks for taking the questions. First question, John, would be just in terms of getting to the $1.5 billion synergy savings run rate by the end of the year. Could you kind of size what was this quarter, and what is on the come for the rest of the year? And then second, just on the unlimited, I saw in the disclosures that there's about 3 million unlimited customers. Obviously some of those are going to be related to the video bundle that you are doing. Could you talk a little bit more about the learnings, about what people are doing with mobile video, with an unlimited wireless capability? And what is the economic model that you see supporting giving away unlimited data for this purpose? Thank you.

John Stephens

Analyst · Bank of America. Go ahead please

So, the first thing with regard to the $1.5 billion, we are making real progress on our content cost savings. We are getting those from new content - contract negotiations; as well, quite frankly, as the fact that our base is shifted more to DTV, and we get that from the existing contracts. Two, we got a lot of it from our headquarters advertising the traditional things you find with headquarter companies merging together - those savings in professional fees and contractors in consulting fees settings - we are getting that. And then we are seeing some savings, and we would expect to see more as we go through not only on the expense side, but on the cash flow side from aligning vendor contracts, best price of both companies' contracts, and best payment terms. So those are what’s underway. We've been at this almost 9 months now, or a little over nine months, and it’s going relatively well. We’re encouraged, not only that we are going to meet the $1.5 billion run rate, but that we have the opportunity to exceed it. So that piece of it, David. I think the first thing on the 3 million unlimited, those are the customers that are buying video from us. Many of those customer, most of those customers, were already buying a video product from us. So you can imagine when they buy the video, when they buy the wireless, and they often buy the broadband, these are some very high ARPU customers, and customers that are very valuable long-term to us. And so, giving them this opportunity to use our services any time, any place, where they live and work is very positive for them and creates not only satisfaction for them, but also high value for us. It also has added some video customers. We have been able to use this as an opportunity to add video customers for the wireless customers who want to get this opportunity. Secondly, we are still in the learning stage of it. But we are still finding that 80% of our video traffic, or some number like that, is on Wi-Fi or it gets offloaded very quickly. So, while the impact is convenience for the customers, so far, it looks like it is going to be a manageable exercise for us. We are continuing to evaluate it, and we’re going to continue to learn. But the common place where people use this video still allows us to have Wi-Fi supplement for it, and that is providing us some measure of opportunity for success. But the real issue is when the customers are paying us for all those services, it makes real sense. We can really get comfortable with offering the unlimited. So far, it is working well.

David Barden

Analyst · Bank of America. Go ahead please

Alright, thanks John.

John Stephens

Analyst · Bank of America. Go ahead please

Thanks.

Operator

Operator

Thank you. Our next question comes from Amir Rozwadowski with Barclays Capital. Go ahead please.

Amir Rozwadowski

Analyst · Barclays Capital. Go ahead please

Thank you very much and good afternoon folks.

John Stephens

Analyst · Barclays Capital. Go ahead please

How are you Amir?

Amir Rozwadowski

Analyst · Barclays Capital. Go ahead please

Well, John. I was wondering if we could talk a bit about the standalone OTT offerings. You had mentioned in your prepare commentary that you have had some progress with the content partners. How should we think about the positioning of those offerings going forward in terms of potential opportunities set to either expand the addressable market for DIRECTV or, conversely, there have been some concerns that it could come in and cause some level of potential cannibalization for certain types of users. And then I've got a follow-up question, if I may.

John Stephens

Analyst · Barclays Capital. Go ahead please

Yes, So the AT&T now and the AT&T mobile are really specifically - the DTV Now, excuse me, the DTV mobile - the DTV Now is really expected to look and appear and have a channel choices very similar to what we have on the traditional subscription DTV product today. The attractiveness for us is that, yes, there is a market of 20 million households that don't have it today. There is a collection of, if you will, core nevers, young people who have never had their own subscription that they might be able to get this. And quite frankly, the cost efficiency of being able to deliver it without having the cost of installation of a satellite dish or possibly a set-top box - whatever the cost that may be eliminated out of this - are really attractive and make it something that not only could grow the customer base, but also can be a very reasonable profitability for us. So, we believe that we are very excited about that opportunity, and it gives us a way to compete in different places, even those places where we don't have the broadband product in place. So, we are excited about that. Right now, the people who buy our DIRECTV and U-verse video products are the high-end customers who generally want a subscription video product in their home, with three or four televisions connected, and that variation. So it is a slightly different marketplace or different customer base with regard to DIRECTV Now. Likewise, we are excited about the opportunity to do it on mobility, and provide the DTV mobility to those customers who use mobile devices as their broadband alternative. With that being said, we are really excited about growing the market. And, at this time, we are excited about the ability to package a collection of content that is very similar to and very attractive to the customers that we would be targeting with this.

Amir Rozwadowski

Analyst · Barclays Capital. Go ahead please

Thank you very much. And then just a quick follow-up, thinking about the cash flow generation capabilities of the company at this level, you had mentioned you feel like you are on track when it comes to the synergies associated with the DIRECTV integration. There have been other cost synergy or cost reduction initiatives ongoing at the company for some time now, be it Project Agile or other initiatives. How should we think about the opportunities for improving the cash generation capabilities of the combined entity?

John Stephens

Analyst · Barclays Capital. Go ahead please

Real simply, the numbers we have out in public was our Project Agile initiatives, which are going quite well. We are about $3 billion of annual cost efficiency, cash operating expense savings or cash savings. Our merger initiatives are $1.5 billion a year or more, once they get up to the run rate. As you have seen, we’ve got software-defined networks which are really driving the opportunity to, if you will, reduce capital cost and reduce cash operating expenses from the ability to eliminate truck rolls and other installation costs. When you roll those up, it's pretty easy to take those public numbers we have given and get to a number that is a $4 billion or $5 billion, $6 billion opportunity, whatever totals you want to get to. That kind of opportunity is very exciting for us. We are striving and working very hard. If that is to occur, we will have a very strong opportunity over time to grow cash flow.

Amir Rozwadowski

Analyst · Barclays Capital. Go ahead please

Great. Thank you very much for the incremental color.

John Stephens

Analyst · Barclays Capital. Go ahead please

Sure.

Operator

Operator

Thank you. We will go next to Michael Rollins with Citi Research. Please go ahead.

Michael Rollins

Analyst

Thanks. Just a couple of questions. First, can you give us an update on the initiatives that management discussed around deploying 40 megahertz of new spectrum to fuel capacity for the emerging video strategy and mobile broadband demand that you are seeing? And then secondly, if we can just an update on your thoughts more broadly on the strategy in Latin America, and how you perceive the need to [indiscernible], to either scale up or scale out of those markets over time? Thanks.

John Stephens

Analyst · Jefferies. Go ahead please

So, with regard to – and I will stay away from anything with regard to the auction, as Mike mentioned at the first, can't make any comments with regard to that. Our overall spectrum plan, though, as you all know, we started the IP some years ago, and put in a lot of fiber in the ground and put LTE nationwide. It was our effort to have a network, and particularly a wireless network that had extremely strong backhaul capabilities, and would be built in a manner such that we could upgrade the technology rather easily, as new technologies came along. With regard to having that network, it is a very dense network with macro towers, and as such, we are now in a position that with our 40 megahertz of WCS and AWS-3 spectrum, we are now in that position of taking that spectrum and rolling it out and putting it to use over top of this very high-quality, dense, fiber-rich network that we have already built. That allows us to deal with the capacity needs of our business for a long period of time and continue to then position us, as appropriate, to do software upgrades as we move onto the next group of technologies. That allows us to deal with the capacity needs of our business for a long period of time, and continue to then position us, as appropriate, to do software upgrades as we move onto the next group of technologies. So we feel in a very good position and feel like the overall strategies that we started with some years ago with Project VIP, and getting the 300 million LTE POPs out there, and getting a fiber-rich backbone out there support the backhaul for the right decisions that are really paying off with this,…

Michael Rollins

Analyst

Thank you.

John Stephens

Analyst · Jefferies. Go ahead please

Sure, Mike. Thank you.

Operator

Operator

Thank you. Our next question is from Tim Horan with Oppenheimer. Please go ahead.

Tim Horan

Analyst · Oppenheimer. Please go ahead

I wanted to focus on the handsets a little bit more. Do you think the quality of the handsets have gotten better, so that the life can be extended here? And do you think customers are going to look to save money on handsets? And if so, can we see some elasticity in terms of service spending with you guys a little bit more? Thanks.

John Stephens

Analyst · Oppenheimer. Please go ahead

Tim, the first thing is, to your first point, on the quality – I do think that is part of it. But what I also think is, if you will, the BYOD aspect of our business, we’ve seen significant increases in those numbers since we started the equipment installment plan or the Next program. And so I think there were a lot of phones that were still very operable, very good shape, that were in, quite frankly, that were idle in the drawer, so to speak. And I think we’ve seen the reuse of those phones extensively. We have seen our BYOD numbers grow from 80,000 to 90,000 a quarter, some years ago, to 400,000 or more in a quarter. So I think your point on that is best exemplified or best described by that. With that being said, I think when consumers get the choice and understand that they are making spending decisions with their money, they are going to be very efficient. Last, I think that there are – it's a fluid market; and there is, quite frankly, developing a lot of quality, lower-cost handsets. We are seeing that really in our prepaid business extensively, where there is a lot of good quality smartphones that are much lower per-unit cost. All of those things are impacting the marketplace, and they are impacting our equipment revenues, but they are impacting our equipment expenses. And as both of those go down, we certainly are striving to have the opportunity to have the customer continue to reinvest some of those savings in our services. And we will strive to continue to do that. We will see how that plays out. In the first quarter, we did have good, solid performance in our wireless service revenues. We are extremely encouraged by that.

Tim Horan

Analyst · Oppenheimer. Please go ahead

Thank you.

John Stephens

Analyst · Oppenheimer. Please go ahead

Thank you, Tim.

Operator

Operator

Thank you. We now have a question from Brett Feldman with Goldman Sachs. Please go ahead.

Brett Feldman

Analyst · Goldman Sachs. Please go ahead

Thanks, two quick ones, one just coming to cash flow, and a statement you made earlier in your remarks about seasonality of payables. It looks like you used about $4 billion cash on payables. And I was just hoping we would get some color on how to think about working capital items impacting cash flow for the balance of the year. And then the 3 million subs who took the unlimited wireless plan, a lot of them were existing customers. It is generally ARPU accretive when the customers move into the unlimited plan? And since it is still ongoing, should we view that as a source of ARPU stability going forward?

John Stephens

Analyst · Goldman Sachs. Please go ahead

Good question, Brett. I think, Brett, you're looking at the cash flow statement and you're looking at that change in accounts payable. It was about a $1.8 billion impact last year for the first quarter and about a $4 billion impact this year. And you are looking at the right numbers. The reason that increased was twofold. We had the opportunity to invest a lot of CapEx. There's a lot of equipment and a lot of inventory in the fourth quarter at very good prices and rates, and satisfying contractual commitments. Those things turn around and get paid for in the first quarter. With that being said, we think that is a timing item, and we don't think it will have a permanent impact for the year. It will just reverse out as we go through, so that is it. We bought up some inventory, enhanced that to the other items, and we made some investments in equipment. So that is that aspect of it. That is why we are encouraged about free cash flow not only meeting guidance, but actually growing year-over-year. Secondly, the 3 million subs are mostly existing subs. And initial times where that – many of them brought not only their device, their handsets, but their tablets with them, and there was some positive impact for those who did bring those tablets. We are encouraged by that. We are optimistic about that. But we are going to be very patient and careful about that to see how that plays out. We did, though, get some new video customers out of this. And I won't suggest it was a significant amount of the 3 million, but we did get some new ones. And we are also very encouraged about that. And we are learning from that to find out how we might be able to make that a more – grow that addition of video customers even more through these types of offerings. So, positive on both ends of your questions.

Brett Feldman

Analyst · Goldman Sachs. Please go ahead

Okay. Thank you.

John Stephens

Analyst · Goldman Sachs. Please go ahead

Sure.

Operator

Operator

Thank you. We now have a question from Simon Flannery with Morgan Stanley. Go-ahead please.

Simon Flannery

Analyst · Morgan Stanley. Go-ahead please

Thanks a lot, John. You touched on GigaPower and the attach rates for your broadband. Can you just update us on the build out or is that going to be fairly linear? Where do you stand today in sort of the FCC commitments? And going back to the 2G decommissioning, perhaps you can just let us know how much spectrum is tied up in 2G that will get freed up by this initiative? Thanks.

John Stephens

Analyst · Morgan Stanley. Go-ahead please

Thank you, Simon. On the GigaPower, I think we are at 1.6 million fiber-to-the-prem locations that are active and running today. We are on track with our FCC commitments and are confident we are going to meet those on a timely basis. And included in our CapEx plans for this year, and our longer-term multiyear plans includes fully funding all that activity, so we are optimistic about that. With regard to the 2G commissioning, the one item I want to make sure I am straightforward with is as the volume of data traffic or volume of traffic on the wireless network has gone down from 2G devices, we have been, if you will, taking parts of that spectrum and repurposing it as we go. So, in some markets, we may only have a 2 by 5 slice of spectrum left to repurpose. So we have been doing that, if you will, so to speak, ratably or as we go as we have been able to free up spectrum. So there is more spectrum to free up. I don't have the specific numbers at my disposal, here, Simon. But I will tell you, even with that, there still is a lot of cost that are left just to operate even a piece of the 2G network. And so we are anxious to capture that savings and use it to continue a strong EBITDA story for our wireless business, and a story that is coming from good quality network operations and efficiency.

Simon Flannery

Analyst · Morgan Stanley. Go-ahead please

Great, thank you.

John Stephens

Analyst · Morgan Stanley. Go-ahead please

Thank you

Operator

Operator

Thank you. Our next question will come from Frank Louthan with Raymond James. Go-ahead please.

Frank Louthan

Analyst · Raymond James. Go-ahead please

Great. Thank you. Can you give us a little update, as you have been making the transition between the U-verse customers there, what is sort of the cannibalization rate between some of the DIRECTV and the wireline U-verse? And the same thing on the broadband, are you seeing a shift more to taking advantage more of the GigaPower and away from DSL? How much of that is just losing share?

John Stephens

Analyst · Raymond James. Go-ahead please

Yes, Frank. Thanks for the question. On the broadband side, Frank, we are through most of the opportunity of where they have DSL and also have the choice of either GigaPower or high-speed broadband products. About 95% have already transferred. So we have got some left. The rest of it is just a legacy DSL footprint. We will continue to support those. We will continue to try to provide good service to those customers. But, if you will, that trade-off has – the team has worked hard to get people to upgrade into speeds and to take advantage of our better-quality products and services. I think of that as a success. With regard to U-verse and DIRECTV, it is really the focus has not been so much about cannibalization as it is that the sales channel has been focusing on selling DTV satellite service. And the reason is, is because it is a lower cost structure. We can get, if you will, the content synergy savings by adding the customer there. So, that's really what's going on. It's not so much a cannibalization or a concerted effort, if you will, to shift. It is more of getting the new customers on DTV. And then in some cases, certainly, when we have same desk opportunities, one of the ways we can do it is getting onto the lower cost structure. So, that is really the focus. We still get good Net Promoter Scores and good quality scores on both the DTV and the U-verse platform, and we are still pleased to support both. I have U-verse in my own home, so it works very well for me.

Frank Louthan

Analyst · Raymond James. Go-ahead please

All right, great. Thank you.

Michael Viola

Analyst · Raymond James. Go-ahead please

Kathy, we will take one more question.

Operator

Operator

Thank you. That will come from Amy Young with Macquarie. Go-ahead please.

Amy Yong

Analyst · Macquarie. Go-ahead please

Thanks. I was actually wondering if you could talk a little bit about your Mexico business. You had two quarters now of consecutive net add growth. What sort of trajectory should we expect going forward? I think in your commentary, you mentioned profitability improving in the back half of the year. What kind of metrics should we expect? Thank you.

John Stephens

Analyst · Macquarie. Go-ahead please

Thanks, Amy. We are not going to give specific guidance on customer accounts in Mexico, but we are excited about the progress we've made. And certainly when you have got two quarters in a row growing customers at this level, you want to keep that momentum going. I think the more important aspect on Mexico is this: one, we do expect at the end of this year we will have 75 million of the population covered with LTE. That will probably bring our total North American footprint to well over 390 million. So we will be at essentially 400 million POPs by the end of this year, but certainly by 2018 on the North American footprint. That growth in LTE POPs then gives you the opportunity to expand your sales in other markets. Including in that is launching additional markets with an effective market strategy where we not only have the network, but we also have customer care, customer service, the AT&T brand, and acceptable distribution. And we will continue to grow that effective marketplace. We have got, if you will, markets launched of about 42 in Mexico today and we expect it to be up to 160 by the end of the year. So you can see that getting the LTE to 75 million POPs, and getting the customer care service and the distribution at that same level is going to provide us a much greater opportunity than we have today and will give us some time to establish ourselves in those markets that we have just joined. So, you can understand why we are optimistic about it, and that we believe that the team is on the right track in doing that. It is a long-term investment for us. We believe highly in the market. And we think it is a natural addition to our North American operations, not only for wireless, but also for our business opportunities.

Amy Young

Analyst · Macquarie. Go-ahead please

Great, thank you.

John Stephens

Analyst · Macquarie. Go-ahead please

Thank you, Amy.

John Stephens

Analyst · Macquarie. Go-ahead please

I think that will conclude our call for today. As we do, let me just close by saying thank you for your time. We appreciate your interest in AT&T. And as always, as you're going home tonight, please don't text and drive. The text can wait. Thank you, and take care.