Good day and thank you for standing by. Welcome to Trip.com Group 2022 Q3 Earnings Conference Call. [Operator Instructions] Please be advised that today’s conference is being recorded. I’d now like to hand the call over to your first speaker today, Michelle Qi, Head of Investor Relations. Thank you. Please go ahead.

Thank you. Good morning and welcome to Trip.com Group’s third quarter of 2022 earnings conference call. Joining me today on the call are Mr. James Liang, Executive Chairman of the Board; Ms. Jane Sun, Chief Executive Officer; and Ms. Cindy Wang, Chief Financial Officer. During this call, we will discuss our future outlook and performance which are forward-looking statements made under the Safe Harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements involve inherent and uncertainties. As such, our results may be materially different from the views expressed today. A number of potential risks and uncertainties are outlined in Trip.com Group’s public filings with the Securities and Exchange Commission. Trip.com Group does not undertake any obligation to update any forward-looking statements, except as required under applicable law. James, Jane and Cindy will share our strategy and business updates, operating highlights and financial performance for the third quarter of 2022 as well as some outlook for the fourth quarter of 2022. After the prepared remarks, we will have a Q&A session. With that, I will turn the call over to James. James, please.

Thank you, Michelle. Thank you everyone for joining us on the call today. In the third quarter, we are delighted to see strong performance in overseas markets and improvements in China domestic market, driven by robust travel summer demand and the relaxation for restrictions. Despite the impact of COVID’s resurgence since late August to which overshadowed the China domestic market, in the second half of the quarter, Trip.com Group continues to deliver better than market performance with our domestic hotel and air ticket revenues, both seeing positive year-over-year growth. In China, the adoption of more targeted and precise pandemic control measures in the third quarter has skewed a rise in air travel demand, reflecting the resilience of travel industry and Chinese customers’ strong demand for travel. Despite the resurgence COVID in the back half of the quarter, although China’s domestic hotel bookings in Q3 showed positive growth over last year and have almost fully recovered to the 2019 level. We are happy to see further optimization in the recent COVID policy adjustments. The new adjustments laid a solid foundation for the rebound of domestic travel and the recovery of cross-border travel. On the international front, our overseas market continued to ride on the growth trajectory and progress towards full recovery to the pre-pandemic level. Overall, hotel bookings in our global platforms in Q3 grew by over 45% versus 2019 and have surpassed 2019 level for three consecutive quarters. The reopening of borders and lifting of quarantine measures in Asia was bringing relief to the travel industry in the region. The current upswing presents an opportunity for us to further drive into the globalization strategy. As we remain focused on creating values and providing frictionless customer experience to our users, we will be able to gain traction to the post-pandemic travelers. We will continue to dive deep into our global markets by strengthening the cooperation with our global partners and cooperation among our brands and platforms to fortify our one-stop service model, which allow us to accommodate the users’ needs of choice, value, quality and reliability. Overall speaking, it is encouraging to see continuous growth in overseas markets even when the demand for revenge travel has already been largely relieved. As the global market continues to recover with China market heading towards further relaxation, we are now standing right at a turning point. We remain confident and positive in the long-term growth potential of travel industry and our capability and position in the market. While being cautious to the near-term concerns and uncertainties, we are fully prepared to rekindle the magic of travel. With that, I will turn the call over to Jane for operational highlights.

Thank you, James. Good morning, everyone. I would like to start with a quick overview of our performance in the third quarter and update on our operational highlights. First, overall performance on China market, in the third quarter of 2022, China domestic travel industry saw robust recovery following the easing of pandemic situation in June and was driven by the strong travel demand in the summer. Our China domestic hotel bookings outgrow the 2019 level by approximately 20% in July and maintained a positive growth in August. Despite pandemic resurgence since late August, our overall domestic hotel bookings still managed to recover to the 2019 level and domestic hotel revenue increased by 25% year-over-year, while the same-city staycation hotel bookings in this quarter grew around 60% versus 2019, we will also see long-haul hotel bookings rapidly picking up as a result of the easing of COVID rules. Long-haul hotel bookings increased by over 130% sequentially from the previous quarter. Such results reflected the solid demand for long-haul travel and assured our strong performance once the market further opened up. Second, on the global markets, on the other hand, the global market performance continued to improve. Across the APAC, borders are opening and the quarantine measures are being lifted as more and more Asian regions embrace a return to travel, following Japan and Taiwan who opened their doors to travel. Hong Kong also announced the ending of the formal quarantine for international travelers in September. The opening up of East Asia further accelerated the recovery pace in APAC markets after Southeast Asia got a heavy start last year and are already reaping the rewards. On flight performance, overall air ticket bookings on our global platform, has achieved over 100% year-over-year growth, while air ticket bookings in EMEA and American markets continued…

Thanks, Jane. Good morning, everyone. For the third quarter of 2022, Trip.com Group reported net revenue of RMB6.9 billion, representing a 29% increase from the same period last year and a 72% increase from the previous quarter, primarily due to recovery in China domestic market and strong performance in our overseas market. Accommodation reservation revenue for the third quarter of 2022 was RMB2.9 billion, representing a 32% increase year-over-year and a 114% increase quarter-over-quarter, recovering to 71% of the 2019 level. This was mainly due to the resilience of local and short-haul travels, which are less affected by pandemic, and a brief recovery in long-haul travel following the easing of restrictions in July and August. While offsetted by viral resurgence in late August, the rapid recovery in our overseas market also contributed to our hotel business performance. Transportation ticketing revenue for the third quarter of 2022 was RMB2.6 billion, representing a 44% increase year-over-year and a 49% increase quarter-over-quarter, recovering to 70% of the 2019 level. This was mainly due to the easing of travel restrictions in July and early August that facilitated domestic loss for travel and was driven by the summer demand. Transportation ticketing performance quickly went soft for the second half of the quarter due to new rounds of virus outbreak since late August. On the other hand, our international business maintained its growth momentum and was rapidly recovering. Packaged tour revenue for the third quarter of 2022 was RMB387 million, which remained stable year-over-year and represented a 217% increase quarter-over-quarter, recovering to 24% of the 2019 level. This was mainly driven by the strong summer demand in the first 2 months of the quarter. Corporate travel revenue for the third quarter of 2022 was RMB317 million, representing a 9% increase year-over-year and a 76% increase quarter-over-quarter,…

Thank you. [Operator Instructions] First question comes from the line of Alex Yao from JPMorgan. Please proceed.

Good morning, management and team. Thank you for taking my question. Cindy, you mentioned that the world is leaving COVID behind. What are the changes you have seen in user behavior? And what did company do for the new normalcy? Also, you mentioned there could be an initial disruption period. Can you share with us your observation for Mainland China business in recent weeks? Thank you.

Thank you for the question. We are delighted to see the global travel demand continue to be resilient even after end of demand has been released over the previous quarters. And the global travel markets continued to show strong performance despite macro challenges. We expect to see a similar pattern in China, and are confident in the strong travel desire of Chinese travelers in post COVID era. Travel preferences have been evolving over these years, and the new norms are emerging. For example, leisure and travel is on the rise as remote working become more accessible. Short-haul travel has also become a new preference for many users. There remains a huge growth opportunity in the leisure travel segment which has been our expertise in the past decade, and we continue to make achievements. With our local focus and global vision, we remain focused on strengthening our globalization strategy, penetrating into lower-tier cities, driving higher user engagement and stickiness, while also leveraging our content strategy and a one-stop platform to build a solid foundation for sustainable growth in the post COVID era.

Yes. With regard to the recent booking trend, China’s recent optimization of the COVID measures is a significant step forward and quite encouraging for the whole travel industry. We actually saw a very strong sequential increase in domestic flight and hotel reservations in the past 2 weeks following this announcement, and the execution of this new measurement across cities. But in the very near-term, we are still cautious as winter is usually a flat season for both business and leisure travel. And it also might take some time for people to get through the first wave of infections before travel demand could fully release and rebound, but we anticipate to see a very nice rebound in growth in the domestic travel segment next year. Thank you.

[Operator Instructions] Next question comes from Thomas Chong of Jefferies. Please proceed.

Hi, good morning. Thanks management for taking my question. Can you share more color about the domestic business recovery in Q4? In particular, how we should think about the domestic ADR and takeaway as well as how we should think about the international ADR and takeaway in Q4? Thank you.

Thank you, Thomas. In the first 2 months of Q4, our domestic travel momentum was pretty much muted due to the spread of COVID cases and especially the very strict control measures. In October and November, industry air passenger volume was about 70% to 80% before the pre-COVID level with the help of comparably resilient local and short-haul demand. And the hotel industry RevPAR was still 40% to 50% below the pre-COVID level according to public data. But we are very glad to see our business continue to outperform the industry across segments in such a very difficult time. And our local hotel reservations maintained a positive growth in the first 2 months in the fourth quarter. With regards to the domestic – with regards to the ADR, ADR generally moves in the same direction of the overall travel demand, and our ADR has fully recovered to pre-COVID level in July and August in the summer and was down again starting from September. ADR remained below the 2019 level in the past 2 months. And the take rate has been quite stable. With regard to the international hotel ADR, the hotel ADR, our international platform are still recovering towards the pre-COVID level, but has improved significantly on a year-over-year basis, which partially contributed to the revenue recovery. Thank you.

Thank you for the questions. Next question, we have James Lee from Mizuho Group. Please proceed.

Hi, thanks for taking my question. And congratulations on very good results on the international business.

Thank you, James.

And maybe on the topic – yes, can you help us maybe break down the international performance maybe by brand, by product, maybe by region? And just give us a sense how much recovery are you seeing in the quarter? And how should we think about the revenue contribution coming from the international markets? Thanks.

Sure. In the third quarter, the global travel market continues to recover despite headwinds in certain markets. In terms of the performance by our different products, as we shared in the prepared remarks, the overall air ticketing bookings on our global platform has increased over 100% year-over-year and recovered to 80% to 90% of 2019 level in the third quarter. Our non-Chinese hotel bookings on our global platform grew more than 45% versus the 2019 level. And reservations for our attractive tickets and in-destination activities on our global platform maintained a triple-digit year-over-year growth, which is 30% growth sequentially in the third quarter. In terms of the different regions, despite headwinds in Europe and the American markets, such as the shortage of air capacity and labor strikes in the summer, revenues from our EMEA and American markets remained well above the pre-COVID level. On a year-over-year basis, flight reservations maintained a high double-digit growth. And travel activities in the APAC region rebounded very quickly in the past summer with price reservations up 400% year-over-year. And both our air and hotel reservations in the APAC region are making solid progress toward full recovery to the pre-COVID level. In terms of the total revenue contribution from the international platform grew more than 140% year-over-year, which contributing about 15% to 20% of our total revenues in the third quarter. And the EBITDA margin of certain international brands have reached or even surpassed the pre-COVID level in the Q3, thanks to the continued revenue recovery and improving in the operational efficiency. Thank you.

Great. Thanks, Cindy.

Thank you for the questions. The next question is we have Jiong Shao from Barclays. Please proceed.

Thank you very much for taking my questions. Given the China’s reopening has been – the pivot has been very decisive and swift, I was wondering if you can share some of your thoughts about the outlook for Chinese New Year travel this year? Do you see it will be back hopefully? And any outlook for the outbound, which obviously is Chinese travelers haven’t been able to do much last few years, what do you think that spike is going to happen sometime by next year, how that’s going to evolve in your view in the next 12 months? Thank you so much.

Thank you. So, the Chinese New Year is not a – the calendar New Year is not a big holiday in China. And due to the short booking window, the visibility for Spring Festival, the Chinese New Year reservation, at this moment, is still low. However, the search interest went up by three times – several times following the announcement of the new COVID policy. We are also seeing significant increase of reservations as well. But the current orders are not meaningfully to forecast the travel activity in Spring Festival just because of the very short booking windows in the past couple of years. And with regard to the recovery of the outbound travel, following the recent release of COVID policy optimization, and the message is that the authority will continue to refine cross-border related healthcare measures. I think it’s reasonable to anticipate further changes that will facilitate the cross-border travel. And many airlines also announced the plans to increase international flight capacity. And to-date, the average weekly inbound – outbound flight has more than doubled in the past four months to five months to about 10% of 2019 level, and will continue to grow. And furthermore, following the release of the new policies in November, the search volume for inbound and outbound travel skyrocketed in the subsequent days. Cross-border air ticket reservations in Mainland China also reached the highest level since 2020. To-date, the inbound and outbound flight reservations recovered to about 20% of the pre-COVID level. With regards to the outlook of our recovery, outlook towards the next year, we are encouraged to see the very strong rebound of travel demand in the overseas market in the previous quarters. And we believe it is the same case in China where travelers, especially the mid to high-end travelers, also have very strong desire to travel internationally.

Thank you.

Thank you.

Thank you for the questions. The next question comes from Alex Poon from Morgan Stanley. Please proceed.

Thank you, management for taking my questions. Congrats on very strong results, the future outlook, and wish everyone keeping good health. So, my question is related to – so I think as things are getting reopened, we will get to normal very quickly. So, how should investors think about once we get back to 2019 level, the post-pandemic future growth outlook drivers? Thank you very much.

Yes. So, for the future growth, we have seen very strong pent-up demand in the long-term. As soon as the government relax the policy, our site has a surge of the search for both domestic travel as well as international travel. So, for Trip.com, we look at domestic travel and international travel very positively. First of all, I think for the domestic travel, for people who are staying in the high-end hotels, value for money and also a comprehensive product offering has been very well liked by our customers who prefer to stay in the high-end hotels. So, that segment has enjoyed a resilient growth in the past, even during a very difficult time. Secondly, our team also penetrated further into the lower-tier cities to encourage the users’ engagement and make sure we are tapping to these untouched markets as quickly as possible. Thirdly, for international travel, because we offer a very high end of the comprehensive product as well as solid customer service, we are able to bring the customers who have the interest to travel abroad even during the lockdown. And with the relaxation of the travel, we have seen a huge surge for the outbound travel. And going forward, in the long run, that will become another very strong driving initiative for our team to capitalize on. So, overall, I think with domestic travel as well as international travel, the opportunity is very prevalent. So, our team is working very hard to strengthen our service products and also the technology infrastructure to build the infrastructure to enable our customers to see the best of the domestic attractions as well as the global attractions. Thank you.

Thank you.

Thank you for the question. [Operator Instructions] Our next question comes from Tian Hou from T.H. Capital. Please proceed.

Good morning management. I just have one question. So, look at this quarter, both gross margin and operating margin achieved the record highest level. So, I wonder going forward, if you have a target for those two margins in the long run? Thank you.

Thanks. So, there are two major parts of our – of our expenses side. One is on the people side. The other is on the sales and marketing. So, on the people side, the total headcount actually remained stable sequentially and even slightly lower in the Q3 on a year-over-year basis. And going forward, we expect our total staff level to remain generally stable, especially for the China domestic business, while the cost per headcount may change according to the performance of the company. On the sales and marketing side, we always follow a very strict ROI-driven investment protocols for our sales and marketing spending. And a large majority of our sales and marketing expenses is discretional. And in the Q3, we actually increased investment in sales and marketing activities in both the China and overseas market just to capture the very strong recovery momentum, especially at the beginning of the Q3. And our marketing spending in China will swiftly scale down in the second half of the quarter as the travel demand declined due to the emergence of COVID cases and as well as the strict travel control measures. Going forward, we will keep an agile spending protocol and be adaptive to the fast-changing environment just to swiftly capture the recovery opportunities and to retain resources in a tough time. In addition, actually, our improvement on our content offering, our app strategy and cross-selling and technology will also help us to – continuously to improve our marketing efficiency, especially in the long run. So, in terms of the operating margins, as we always explained, we think we have a very good business model. And when the business can return to a normal level, we can have a very reasonable and healthy operating margin going back to at least 20% to 30% level. Thank you.

Thank you, Cindy.

Thank you for the questions. The next question comes from Wei Xiong from UBS. Please proceed.

Good morning management. Thank you for taking my question. I want to hear your updated thoughts on the domestic competitive landscape because as the domestic travel market is set to recover next year, do we expect the competitive pressure to increase, for example, from other OTAs stepping up subsidies or from potential new entrants into the market? And if that happens, what’s our strategy to defend our market share? Thank you.

Yes. So, for competitive landscape, I think our focus has always been customer first and our partner second. If we do both well, the results would show itself and we will stand out in the competition. So, what we have seen is a stabilized market with the pandemic, everything is easening out, and the market is very stable. However, we are able to capitalize on the opportunity in a couple of fronts. First of all, the same-city travel and short-haul travel is growing very well. And that is due to the pandemic. A lot of people are turning to travel within short distance in which they have more control. In that segment, our market growth is very strong. We have seen a huge pickup in that segment. Secondly, because [ph] of the offer will start shopping platform, we are able to cross-sell products within [indiscernible] use. And that is very efficient in terms of using [Technical Difficulty] to up-sell based on their strengths. For example, when they arrive in certain attractions, not only we are able to sell one product based on our understanding of the customer, normally, we will be able to help our partners in certain geographic area to up-sell for these products. And because Trip.com’s level attracts high-end, high-quality customers, we normally are able to help our sales managers [ph] to maximize their sales in the region. And thirdly is the engagement of users and customers on site. What we have seen is the enhancement of our product and content attracts more customers on to our site, and the user’s engagement is enhancing as well. If you look at the time they spend on our sites, it’s increasing every year. And user engagement, the interest for people to do research on our site and use our product to cross-buy different products on sites are also very significant. So, these are the strengths we have. And if we truly listen to our customers and always put their interest first and also help our partners to weather through the storm, we will be able to stand out in the competitive landscape. Thank you.

Thank you.

Thank you for the questions. [Operator Instructions] Our next question comes from Brian Gong from Citi. Please proceed.

Thanks management for taking my question. Just a follow-up to our overseas business. We have seen some challenges in macro environments in many markets. How should we think about the recovery or growth of our international brands in the fourth quarter and the next year? And how do you think the changing macro environment will change your strategy? And what will be the impact on your spending? Thank you.

Yes. Thank you. Our growth of the international platform actually, we see – as I explained before, although there are some headwinds in the macro environment actually, we – so far, we didn’t notice too much impact on our overseas platform, both in the European e-mail area as well as the U.S. And maybe because we are still in the very early stage of our development in the overseas market, and the comparable base is very small, but I think as long as we can continuously improve our product offering as well as very efficient sales and marketing initiatives of sales and marketing spending, we will – we are very confident we can continuously to achieve a healthy growth in those regions. With regard to the APAC region, because the APAC region has just started to reopen and compared with earlier, we also have a very – a pretty strong product offerings as well as the brand recognitions in the region. So, in the next year, we think we have a very good opportunity to catch the pent-up demand recoveries in this region. So, overall, we are still quite optimistic on the continuously growth for our international market. Thank you.

Thank you for the questions. Our next question comes from the side of Yulin Zhong from Haitong International. Please proceed.

Hi. Thanks management. And I was wondering if you could share more color on your company’s strategy updates, especially on content? How would you process the strategy and what your expectations in the near-term? Thank you.

Sorry, I didn’t hear it clearly. Are you asking for the content strategy?

Right. I was wondering how would you process the content strategy post the COVID lighting and what would be your expectations?

Okay. Thank you. So, actually, the behaviors of our global travelers have evolved over the past 3 years from their travel preference to decision-making process. It is the goal of our content strategy to inspire and provide credible recommendations to empower travelers to discover the most unique things to do the eat and see around the world. So, in the third quarter, we continuously to improve our content generation and user engagement capabilities. In the third quarter, the number of content creators increased by 20% year-over-year, and the amount of daily average UGC content continued to grow year-over-year. For example, in September, there were 76% more contents being generated by our users when compared to the same period last year. With regard to the user engagement, the average view duration on our content platform increased by 8% year-over-year, and the average number of content viewed per user also increased by about 24%. The conversion rates of destinations-related content increased by 14% to – yes, to 44% in Q3 from the first half of this year. As there is no particular form of content that will always go viral, actually instead of pursuing creation of viral content, we remain focused on providing the most suitable and relatable content that can easily be accessed by users through search and features. This is actually why we create a Trip.Best List, which have bucket list of travel topics with credibility and authenticity as we believe professional, trustworthy and easy accessible recommendations plus one-stop service model will enable Trip.com, Ctrip to build a closed-loop travel ecosystem going forward. Thank you.

Thank you for the questions. With that, I would like to turn the call back to Michelle Qi from the company for closing remarks.

Thank you. Thanks everyone for joining us today. You can find the transcript and the webcast of today’s call on investors.trip.com. We look forward to speaking with you on the fourth quarter of 2022 earnings call. Thank you and have a good day.

Thank you very much.

Thank you for your participation in today’s conference. This does conclude the program. You may now disconnect.