Alberto Griselli
Analyst · XP. Please Bernardo, you may proceed. The first question will come from Marcelo Santos with JPMorgan
Okay. This is quite an important question because it give me the opportunity to describe in a better fashion the dynamics of our net additions. So, basically, when we look at this, we have a number of phenomena that are taking place. And so, the first one, let's put this way in our organic business. So, our organic business, let's put this pre-Oi is growing in net additions, constantly over time as it was growing in the first quarter and in the second quarter. Then of course, we got a new layer, which is primarily related to Oi in the fourth quarter, also to some cleanup that we do on our customer base. So, on the Oi side, basically, we have three main effects happening in the customer base. The first one is the cleanup of the customer base, which is around 5 million customers that we canceled in November. We basically finalized the cancellation, but as we migrated the customer to our own systems, there might be some fine tuning in the first quarter. The second one, which is also happening is related to the reclassification of control lines as prepaid. So, when you look at Oi customer base, they called, they labeled actually as control some customers that are actually prepaid in behavior. The number is in the range of roughly 1 million. And the profile of this customer is actually prepaid. So, this customer recharged to user service. Day spending is much lower, our control plans. And so, we are in the process of reclassifying these lines, control lines as prepaid. And this process is going to end up in the first quarter. The reason in the first clean-up scenario and in the reclassification scenario, no impact on revenues. Because in the clean-up case, there is no revenues at all. And in the reclassification, the revenues are maintained. It's just they appear prepaid rather than in control. And by migrating a control customer to prepaid, we are more effective in monetizing the prepaid customers as we move forward because our [BTL marketing] [ph] [indiscernible] action and offer are designed for that specific customer segment. In the third quarter, and so I finally get to the question that has been asked, the additional cancellation that we had are related to a couple of business contracts. If you look at the Anatel numbers and you split it up by consumer and postpaid and the business, you will see around 5,000 lines cancel. This is because – 500,000 lines cancel. This is because in the course of 2002 and 2001, some governments launched educational programs with a significant volume of lines at low ARPU. That was, sort of emergency contracts with a specific due date. We came to the end of two contractors, summing up to roughly half a million customers. And then as the last point, there is some clean up that we took the opportunity to execute on our customer base.