Good day, and welcome to the Tilly's Third Quarter 2024 Results Conference Call. All participants will be in a listen-only mode. Should you need assistance, please signal conference specialists by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star, then one on your touch-tone phone. And to withdraw your question, please press star, then two. Please note this event is being recorded. I would now like to turn the conference over to Mr. Gar Jackson, Investor Relations. Please go ahead, sir.

Good afternoon, and welcome to the Tilly's Fiscal 2024 third quarter earnings Call. Michael Henry, Executive Vice President, Chief Financial Officer, will discuss the Company's business and operating results. And then he and Hezy Shaked, Co-Founder, Executive Chairman, President and Chief Executive Officer, will host a Q&A session with analysts. For a copy of Tilly's earnings press release, please visit the Investor Relations section of the Company's website at tillys.com. From the same section, shortly after the conclusion of the call, you will also be able to find a recorded replay of this call for the next 30 days. Certain forward-looking statements will be made during this call that reflect Tilly's judgment and analysis only as of today, December 5th, 2024, and actual results may differ materially from current expectations based on various factors affecting Tilly's business. Accordingly, you should not place undue reliance on these forward-looking statements. For a more thorough discussion of the risks and uncertainties associated with any forward-looking statements, please see the disclaimer regarding forward-looking statements that is included in our fiscal 2024 third quarter earnings release, which is furnished to the SEC today on Form 8-K as well as our other filings with the SEC referenced in that disclaimer. Today's call will be limited to one hour, and I will include a Q&A session after our prepared remarks. I now turn the call over to Mike.

Thanks, Gar. Good afternoon, everyone, and thank you for joining us today. While we still have work to do to generate consistent sales growth and a return to profitability, there were some positive highlights to share about our third quarter performance. Fiscal August produced our first month of comparable net sales growth since February 2022. Our third quarter comparable net sales, while a decline of 3.4%, was the best quarterly comp we have produced since the end of fiscal 2021. Our e-com net sales for the comparable 13-week period ended November 4th, 2023, increased by 4.9%, which was our best quarterly e-com comp sales results since the end of fiscal 2021. Our store traffic increased for the second consecutive quarter relative to last year, although comp sales in stores remain negative. We believe our renewed marketing efforts via social media and our recently launched brand campaign are beginning to take root when considering our improved store traffic for the last two quarters. We also just launched a new marketing sponsorship with the Los Angeles Chargers, collaborating with them on community outreach events aimed at mental health awareness and support for young people, which ties in with our long-standing support of the Tilly's Life Center and its mission with respect to young people's mental health. During the quarter, we continued to invest in our business by upgrading the quality of our search engine for our website and re-launching our mobile app with significantly improved speed. We are also in the process of implementing a new price optimization tool that is intended to help us drive improved pricing decisions and merchandise management efficiency in the future, which we currently expect to launch in early 2025. So although our overall business results are not yet where they need to be, we are making…

[Operator Instructions]. And the first question will come from Jeff Van Sinderen with B. Riley. Please go ahead.

Hi, everyone. And Mike, I know Hezy was named as permanent CEO. Just wondering, is he on the call as well today? Or did he have something else...

Of course, I am.

Okay. Sorry, I wasn't sure. A couple of tough questions that I have. So if you can kind of bear with me, but I think your merch margin, I think you said they were down, I don't know, 10 bps or something like that. So pretty much flattish to last year. And I realize there's moving pieces there where you're getting better on a new but it sounds like you're largely holding price overall, your merchandise margins will be up in Q4. But we're also looking at comps, kind of a slow start here to Q4, Black Friday weekend, not great and it looks like comps will decelerate sequentially. So maybe you could just help us understand a little bit more around what's happening with merch margins, the kind of the puts and takes around IMU versus discounting? And then I guess just as you think about this, and I realize there's a lot of questions in this, but as you think about it, just considering that you are deleveraging, maybe if you can give us a sense of how you envision being able to begin to leverage the fixed expenses you have?

I'll take some of it and then Mike can answer the rest. So look, we made a major change. As you know, we changed our CMO just recently. That was after a period that we realized that a lot of our challenges are in the merchandise. We appointed a person that is very familiar with the company and we should see results of those changes in the next 6 months. On the IMU, we have a certain goal of IMU that we're trying to achieve. And actually, we're pretty much close to getting there. Q4 will be the first one. But at the same time, we're getting hit with the markdowns, as you understand, by selling less and that takes away some of the successes on the gross margins. Overall, it's a tough thing to solve. But I believe we have the roadmap to get there, and I think we can do it. It's just a matter of time. Again, those things take a little time.

Yes. And then, Jeff, I'll follow on there with a little bit more specifics. So, you might recall last year in the fourth quarter, over Black Friday weekend, we did something we had never done before, which was a percent off the entire store type of promotion for Black Friday weekend. And what we found is that all that really did was erode our margin last year. So having finished fiscal November, our product margins are actually up over 400 basis points so far in the quarter specifically because of going up against that event that we chose not to repeat this year. Now to part of your other question, with comps starting off negative, expecting them to be in negative single digits for the quarter, we have factored in what we believe will be appropriate amounts of markdowns and reserves and what have you that might be required, and that's why our outlook range, we said we'd have approximately 200 basis points of product margin improvement when all is said and done, assuming this range of comps. To leverage overall largely fixed cost we have to have sales increases. There's no two ways about it. Every year, we keep absorbing more and more minimum wage increases. We're fighting every single week to be as sharp on planning store payroll and keep a very close eye on it. Store payroll and related benefits is almost half of our SG&A. A lot of our cost structure is relatively fixed. So we have to get top line turned around to ultimately get to a place where we can consistently deliver leverage on those largely fixed costs. We're also looking at all manner of expense reductions and cuts that we can make heading into next year, and that is a very active conversation that Hezy and I are having with every single one of our department heads. And we're renegotiating every single contract you can think of, taking every opportunity to reduce occupancy costs as it relates to leases, but ultimately, we've got to have some cooperation from the top line to get to where we need to go.

Right. And I appreciate there were a lot of questions in there. So thank you for answering that. And then just one follow-up. If you can maybe touch on inventory, I think you said up 11.8%. If you could just help us understand that. I realize there's some timing shift there?

Sure. That was a very conscious decision as we were talking in the middle of the third quarter and thinking about we have a lot of temporary labor in our distribution centers. And when we looked at our receipt flows realizing at one point our November week one was inordinately high and our latter part of October was very light. We just said, why do that to ourselves just because it's quarter end. That doesn't make any sense. We need to do the right thing for the business so that we can keep a more consistent level of temporary labor in the distribution center, not have to let a bunch of people go and then immediately turn around and bring a bunch of people back. And also with what was going on as it relates to ports and potential flows of merchandise, we wanted to make sure we had everything in-house and able to get out there for Black Friday weekend in as efficient manner as we could. So that was a conscious decision. I can tell you halfway through November after the first two weeks, our unit inventory was up less than 2%. So that was a very temporary timing blip in that regard. Obviously, if we continue to negative comp, we'll have to continue to do what we need to do to keep inventory under control. The interesting thing I'll share because we're seeing a little bit of signs of life, but this changing in the Thanksgiving timing, it's really mind numbing at the moment, trying to see what's going on in the business. When looking just on the fiscal dates, our comps are more highly negative, as we noted in our prepared remarks. Just in the last two days, when looking at a shifted basis, based on the number of days after Thanksgiving, our store comps have actually turned positive in the last two days, a mid- to high-single digit. So it's kind of interesting. We think we are starting to see some better traction, and it's why our outlook range is in a better position overall than where our current existing comps are, whether you look at them it shifted or unshifted.

Okay. Great. Thanks for taking my questions. I will take the rest offline.

The next question will come from Matt Koranda with Roth Capital. Please go ahead.

Hi guys. Thank you. Maybe just can you clarify the language in the release around the Thanksgiving holiday that you guys said the minus 10% figure that you gave. Is that just comparing sort of the Black Friday, Cyber Monday period year-over-year or is that a time shifted monthly calendar? I wasn't clear on that?

That was a quarter-to-date comparison. So we gave two different numbers. There's the fiscal comparison, which is just based on like number of fiscal weeks through fiscal November. But because last year's Thanksgiving was a week earlier than this year, and this year's Thanksgiving was as late as it possibly can be, on November 28. When you look at our comps on a shifted basis and line up the timing of Thanksgiving and Black Friday, Cyber Monday, it tells a little bit different story, a little bit better story than what the raw comparison just based on the fiscal weeks is.

Yes. Got you. But it's still a full month. It's just the time shifted period?

Yes.

Okay. Got it. That's clear. And then just curious if you could maybe speak to the cadence of what you're seeing. I mean, you already alluded, Mike, to seeing at least a couple of days of positive comps in just the last couple of days. But maybe just a cadence during the month and what did you see around kind of the heavier more typical holiday periods and in between, if you could kind of cover a little bit more like the cadence of how it played out?

Yes. So the early part of November was tough. We've seen mention of that from a few others out in the marketplace. We experienced the same sort of thing that the first half of November, in particular, was tough. And then, of course, as you get into week three, where last year's Thanksgiving and Black Friday weekend existed, our week three comps were highly negative. And then the last week with getting into this year's Black Friday, we were up almost 30%. So wild swings when you look at week-to-week and because of the timing shift of Thanksgiving. So that's why we gave both versions of fiscal comp as well as a shifted comp relative to Thanksgiving, so we can kind of understand what's really happening because there's such wild shifts from week to week that don't make sense. And that's where, again, looking at that shifted basis, we're cautiously optimistic that we're starting to see a little bit better business, having seen that our store comps have turned positive when looking at that shifted timing for the last couple of days.

And can you remind us -- like maybe just refresh us on the comparisons that we're up against from December and January of last year. If I recall correctly, it was relatively negative and maybe deteriorated in the fourth quarter last year. So are there easier comparisons as we get in December, January?

It was actually fairly consistent from month to month throughout the quarter last year. We were minus 9%, minus 8%, minus 9% cadence as you go November, December, January.

Okay. Got it. All right. That is consistent. Okay. And then maybe just I wanted to clarify the product margin improvement that we're counting on, the 200 basis points that we're guiding to for the fourth quarter. It sounded like you said -- I thought I caught you saying 400 bps of improvement in December, just given the lack of store-wide promotions that we saw this year. Is that right? And then maybe just does that assume then that we see some additional erosion for the rest of the quarter and the gross margin and product margin side of things?

That was fiscal November, where compared to last year's fiscal November we saw a little over 400 basis points of improvement in product margin. And again, that was very directly attributable to last year's 30% off the entire store promo that we did that we just did not see deliver the kind of margin dollar productivity that we would have expected or sales increase that we would have expected. So we did not repeat that this year and that definitely has shown some benefits of not going that deep across the entire store through Black Friday weekend. And then because our outlook range is suggesting a minus 5% to minus 9% comp range, we're contemplating our best estimates of what we think will be required as we go through the remainder of the holiday season and on through January, which is typically a clearance month to help get our inventory as much in line as we can as we go through the quarter, best thinking at this time, depending on which end of the outlook range we're in, it could be a little better than 200 basis points improvement if we're at the -- bottom in that might be -- like the bottom end, it might be closer to the 200, possibly even slightly beneath the 200, but very close to 200 basis points.

Okay. And then maybe if you could talk about promotional strategies that we should be looking for? It looked like we're kind of back to the typical BOGO stuff that you guys do, but maybe just -- what do you have at your disposal? What tools are in the tool kit, especially if inventory remains a little bit elevated like what we've been looking for on the promotional front.

You'll see the typical kind of behaviour from us in holidays. We have targeted planned promotions through the season and for the biggest days of the season. Not going to give away those things in any specific detail in this open forum. But suffice it to say, we have specific plans in place. We have certain funded promotions in place at different times. But with the overarching goal of -- we need to be more profitable and more productive in terms of gross margin dollars, and that's what we're focused on, especially given how emotionally were last year. Remember, last year's fourth quarter was lowest product margins we've ever produced. So we should be able to show some improvement this year, considering we're going up against what was our weakest performance that we've probably ever produced.

Okay. All right. Understood. Maybe just last one. On the SG&A guide. It just seems like we do come in a touch ahead of where you've been guiding or at least in the third quarter you did. And it sounds like it was just more of a distribution kind of the temporary labour cost issue. Is there anything else moving that line or surprising you to the upside on the SG&A front? And then what levers do we have at our disposal to sort of improve the labour cost efficiency at the distribution centre?

Nothing surprising. Just as with store payroll that I mentioned earlier, our teams worked very closely together to plan our temp labour needs based on the volumes that are expected, inflow and outflow out of our distribution centres. So there's not anything that I would say is unexpected about what we've seen or what we're expecting.

Okay. I'll take the rest off line. Thanks.

This concludes our question-and-answer session. I would like to turn the conference back over to management for any closing remarks. Please go ahead.

Thank you all for joining us. We'll look forward to sharing our fourth quarter results with you in mid-March. Have a good meeting -- good evening.

The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.