Good afternoon, and welcome to the Third Quarter 2019 Financial Results Conference Call for Verb Technology Company. [Operator Instructions] Please be advised the call is being recorded at the company's request. On our call today are Rory J. Cutaia, CEO; and Jeff Clayborne, CFO. Before we begin, I'd like to remind everyone that statements made during this conference call will include forward-looking statements under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, which involves risks and uncertainties that can cause actual results to differ materially. Forward-looking statements speak only as of the date they are made, except as required by law as the underlying facts or circumstances may change. Verb Technology Company disclaims any obligation to update these forward-looking statements as well as those contained in this press release issued this morning and the risk factors contained in the company's current and subsequent filings with the SEC. For purposes of today's presentation, the company would like to advise you that, in its wholly owned subsidiary, our teams have been operating as one enterprise for all the financial periods discussed. I would now like to turn the call over to Rory J. Cutaia, CEO. Rory?

Thank you, and I thank everyone for joining us today for our third quarter 2019 financial results conference call, our third as a NASDAQ-listed company. On today's call, we will bring everyone up-to-date on our impressive progress during our second full quarter following our successful listing on NASDAQ and the closing of our acquisition of Sound Concepts. I'll provide some data points and associated insights and perspective into our business and opportunities during the third quarter. And Jeff Clayborne, our CFO, will provide a more detailed review of our financial results for Q3. At the end of the call, I'm going to introduce you to some of the exciting technological breakthroughs I've been referring to in my recent communications and showcase one of the products based on this technology that we're taking to market next quarter, which we expect will have an impact on our growth and expansion plan in 2020 and beyond. This technology will also be part of our core technology package we are integrating into several of the larger players in the CRM space with whom we have executed partnership agreements. So at the end of this earnings call, following the Q&A, I'll provide a web address you can enter on your computer or mobile device to participate. For those new to our company, our mission at Verb is to provide the most effective, easy to use and affordable sales tools available in the market today. I've long predicted that the rapid adoption of artificial intelligence and similar technologies will lead to global job displacement. And while these new technologies will create many new jobs, those jobs will likely not be filled by those whose jobs have been displaced. As a result, many if not most of the displaced workers will look for opportunities in sales to…

Thank you, Rory, and good afternoon, everyone. I'd like to review our financial performance as reported in our Form 10-Q filing today for the quarterly period ending September 30, 2019. Highlights from the filing not already covered on this call include the following: the cost of revenue in Q3 totaled $1.5 million, that's a decrease of 29% from the same period last year. Gross profit as a percentage of total SaaS recurring as well as non-SaaS nonrecurring revenue was 48%, which represents a modest increase over Q2. As of September 30, 2019, cash totaled $1.9 million, total assets were $29 million, total liabilities were $11.4 million and stockholders' equity were $17.6 million. The $11.4 million in liabilities breaks down as follows: $3.6 million is a derivative liability we're required to carry on the balance sheet associated with our outstanding warrants; an additional $3.6 million is an operating lease liability we're required to carry on the balance sheet, which is primarily associated with future rent expense but is also offset by a $3 million right of use asset as well as $572,000 for leasehold improvements which are reflected as part of the $29 million in total assets. We have $2.8 million accounts payable and accrued expenses, $1.1 million in long-term related party debt, $258,000 in deferred revenue and customer deposits and $112,000 short-term related party debt. I would now like to address general and administrative expenses. In Q3, general and administrative expenses totaled $3.3 million versus $1.1 million during the same period last year. The increase is primarily attributed to noncash stock compensation expense as we recorded a net contra-expense in Q3 2018 of $500,000 related to the revaluation of stock options for our consultants. The year-over-year change to noncash stock compensation expense, based on the fluctuations in the market price of our stock price, was an increase of $1.3 million. Again, this is a noncash expense. The remaining increase of approximately $900,000 is driven by increases in labor and professional services for the new team members brought on to support our growth. I'd like to provide some information on the financing we completed during the quarter and associated costs. On August 14, 2019, we closed the financing, pursuant to which we issued 5,030 preferred shares convertible into 3,245,162 common shares at a conversion price of $1.55 per common share. In connection with that financing, we also issued 3,245,162 warrants with a cash exercise price of $1.88. We received gross proceeds from the financing of $5,030,000 and incurred costs associated with the financing of $341,800 for total net proceeds of $4,688,200, which was allocated for working capital to fund our operations and continued growth. As of today, there are 23,524,753 shares of common stock issued and outstanding. Of the total number of common shares issued and outstanding, approximately 3.7 million shares or approximately 15% are owned or controlled by insiders. I'd like to turn the call back over to the operator for Q&A. Operator?

[Operator Instructions] Our first question comes from the line of Brian Kinstlinger with Alliance Global Partners.

I have a handful of questions. First one, last quarter, you talked about integrating into the top 17 direct sales back office providers. I'm curious is that process complete, with some, all? Maybe just an update on where you are with that process.

Brian, yes, that process is complete, and that will give us access to a lot more data that our users will be able to use in order to be much more effective in the selling process. And we're really excited about that. In addition, we're expecting that some of the integrations will lead to business opportunities that will flow directly from those back end providers. And I'll have more on that, hopefully, by the end of this -- end of the quarter.

Great. If I look at the digital revenue, it declined sequentially. And so the way I was thinking about the integration into those direct sales platforms is understanding, a, the churn but also when new direct sales folks come on. And so I'm wondering how that's going to impact that as well as when we might see growth offset -- more than offset the churn. Is that going to be the fourth quarter?

Yes. I think we're seeing that now. As I said at the beginning of the call, we added 14 new contracts. You should know that about 70% of the revenue, the quarterly recurring revenue that we will derive from those contracts, will actually show up in Q4. So we think that's going to make a meaningful difference in our GAAP revenue reported, and that -- we expect that trend to continue.

Got it. Okay. And then I'm curious, 4 to 14 is great, and the increase in total value of bookings is great, too. I'm curious what kind of investment it takes to get bookings to $0.5 million or $1 million in quarterly revenue value? Do you need -- are you okay with your current team to get there eventually? Do you need to hire additional staff? Just curious what kind of investments need to be made to reach those goals.

Well, we are really well staffed for our projections not only through the end of the year but through 2020. We've got a really solid model now, which I don't mind telling you, it was [ only ] the work by Jeff Clayborne heading up our finance department because we had to integrate 2 completely separate companies. And that was a big job. And then once they're integrated and you're able to gather the data in an efficient and effective and, more importantly, an accurate way, that allowed us then to create a model upon which we could predict and forecast. And so now we've got a really good handle on exactly what it will take us to get to cash flow positive, which we will absolutely get to next year. Now we have talked about getting to cash flow positive sooner. But you should know, for those people who maybe are not tracking exactly what we're doing, we added a lot of monthly expense. We added a lot of people. We're now somewhere in the range of about 50 people on the development side, we've got 26 people in sales and sales support. So we've got a very well built out platform and team now, so those costs have gone up. So that pushed cash flow positive out into a date next year that we feel very confident that we're going to hit. In fact, that's based upon our sort of modest downside revenue assumptions. If we exceed the revenue assumptions, and I will share with you what my expectations would be there, if we exceed those revenue assumptions, then we very likely will get the cash flow positive sooner, even if I decided to add some people. So we feel really good about where we are right now in terms of having sufficient resources, teams and professionals here to achieve our goals, again, not only this year but through 2020.

Great. And then what's the latest on the launch of in-app purchasing. I think last we spoke, it was expected to be launched in this current fourth quarter. Is that still the case? Maybe I missed it if you mentioned it in your prepared remarks, sorry.

No, I didn't mention it in my prepared remarks -- my remarks, rather. But yes, we are on track with that. That is also something that I'm going to share with our investors in the normal investor calls at the end of the month. It will be completed on time. We've already begun testing many of the components of that. We're talking to some specific clients with whom we'll run some tests with. Look, now north of 800,000 people are on the platform, giving each of those individual users the ability to pay for special upgrade features is going to be a very meaningful impact on our bottom line in 2020.

So that's -- just to be clear, that's going to be released within the next 6 weeks in the fourth quarter?

Yes. We'll see revenue flow from that into Q1. The product itself is -- yes, of course.

Yes. Okay. And finally, can you give us an update on your OEM relationships with, I don't know, Microsoft, Salesforce, NetSuite, any of them. I'm curious, which integrations are going better than others and when your interactive video technology might be an option for a sale for those platforms?

Yes. As I said at the beginning of the call, I'm intending to give a pretty comprehensive update on that as we get to the end of the quarter. Because rather than just talk about what we're trying to do, what's coming, I wanted to show what we actually have, so I'm anticipating doing that at the end of the quarter. With respect to which are going better than others, the integration themselves are all the exact same package, if you will, the same core package. What the difference is that -- and this is a more recent development, we had a technological breakthrough recently, thanks to Chad and Jason and Bryson, many of the people in our Utah team, that allowed us to bring a product to market that we weren't intending to bring to market until later in 2020 in our product road map. And we're going to be able to bring that product to market much sooner. We're going to incorporate that product into the core package that will be integrated into -- in accordance with those partnerships we're doing. Separate and apart from the integration is joint marketing and co-selling arrangements that have progressed. And again, excited about it. I'd rather share it when it can place an emotion and could point to it, and I intend to do a pretty comprehensive update on that as well at the end of this quarter. So it's just a few weeks away.

[Operator Instructions] Our next question comes from the line of Theodore O'Neill with Litchfield Hills Research.

So Rory, on the non-digital, nonrecurring part of the business, which has terrible margins, should we expect that to decline as the digital business increases? Or is that going to stay sort of about the same -- this level for a while?

Well, look, we are not promoting it, we're not marketing it, we're not pushing that and for all of the obvious reasons. It's -- we call it lumpy revenue. We never know when it's going to come up. It's not contracted for. It's not predictable. However, look, we've got a bunch of large clients who rely on us for that service. And we're going to continue to service them as and when they need it. But we will not be offering that to new clients. So whether it declines or it stays the same, it's to be determined. But we're really laser beam focused on the SaaS recurring business right now. Look, as you can obviously tell, the growth in Q3 of that business over the prior quarter is really -- is pretty extraordinary. So again, you're right. It's low-margin business, unpredictable. I wouldn't expect to see any meaningful growth come out of that.

Is there a seasonal component to that business?

Indeed, there is. Yes, interesting that you asked. In the summer, it kind of drops off. And sure enough, we experienced that in the third quarter. So whether we see it pick up again in the fourth quarter or first of 2020 and thereafter, it's hard to say. We will see revenue from that nonrecurring side. I just -- I don't know what it is. Again, I don't want people to be focused on that because that's really not our business. That's an accommodation that we're making to companies that are important to us, that we value their relationship and we want to be able to service them.

[Operator Instructions] Ladies and gentlemen, this does conclude our question-and-answer portion of today's call. And now I'd like to turn it back over to Rory for closing remarks. Rory?

Okay. So look, thank you all for your interest in our company, your support. And this is a very exciting time for us. It was years in the making, getting us to where we are now. It's like we're really at a launch point after Q3 and we're very excited for what the future holds for us and our shareholders. So as I said, I wanted to share with you a new product that I'm really very, very excited about. And the best way to do that is if you can go to whether it's your mobile device or your laptops, or desktop computers, your tablets and open up a browser and go to live.verb.tech. And I'm going to wait a couple of minutes for people to have an opportunity to get there. We're going to keep this line open on the conference bridge. So for those of you who don't have the ability to get to a browser and look at what I'm referring to, you'll at least be able to hear about it. So I'll just go silent here for a moment to give people an opportunity to get there. Okay. Wow, I see a ton of people there. You're looking at us here in the office. And what you're looking at is our new webinar feature. And what we learned, we learned from some our very important customers, is that one of the most effective sales tools not only for people in direct sales, but for almost any business or any product that you might be selling or service is the ability to introduce that product through a webinar, so we wanted to add that feature to our application. And there's a number of companies that have that kind of application out there. And we think that…

Ladies and gentlemen, this does conclude today's teleconference. Again we thank you for your participation, and you may disconnect your lines at this time.