Jim Smith
Analyst · Goldman Sachs. Please go ahead
Sure, let me take the first one and I'll turn the second one over to Stephane, right, as far as cross-sell and up-sell. I would say, we're still in the very-very early days of cross-sell and up-sell, and if you think about how this year has progressed and the third quarter -- the end of third quarter last year, we completed the Refinitiv deal and we came into this year, sales versus all realigned and trying to come out of the gate really strongly, pushing cross-sell up-sell. Second quarter, we really started to hit our stride, and frankly what we started learning was, what was working best, right? We are gearing up our analytics, and we are seeing clear opportunities for up-sell cross-sell, and we have a lot of folks in our sales forces who are very excited about those opportunities. What we've been working through in the third quarter, is the notion that all products aren't created equal, and I mentioned earlier, the better analytics that we have, we're using those analytics define what the best opportunities are, you know, to kind of blend a solution together, not necessarily -- we don't think about it quite so much anymore, I don't think about it so much anymore, as how do we cross sell individual products, but how do we combine services or capabilities, and then how do we commercially price that. And I think that, we have a lot of room for enormous uplift there, but we're early days and I just would share with you, that I'm thinking of it more about kind of how do we crack propositions for the various market segments, and looking more at the total uptake and the total amount of revenue we get from a particular customer, which is driven under the covers by cross-selling and up-selling more products within -- in probably a different way in the future. Stephane?