Michael Eastwood
Analyst · RBC Capital Markets. Please go ahead
Sure. Drew, let me break down each of those, and Steve may want to supplement. First Drew, in regards to the contract renewals real time, I think our collective segments are making good progress. As a reminder, Drew, the contracts renewed throughout the year. Unlike other companies, our contracts do not recruit. All renew on January 1st. It's based on when those contracts were initially signed. So those contract renewals are happening throughout the year, that will continue into 2023 and some into 2024 just based on the multiyear nature. As a reminder, the Legal Professionals segment has the highest percentage of multiyear contracts at 60% followed by the Corporates segment at 40%. So to your direct question, very pleased thus far, Drew, in regards to the contract renewals, but it's a continual progress as we go into 2023. Your second question related to 2023 pricing contributions, it will be slightly higher in -- 2022 was slightly higher than 2021. 2023 will follow that trend with a slightly higher pricing contribution in 2023 versus 2022. In regards to the third question on margins for 2023, I would put it into -- break it down into tailwinds and headwinds, Drew, some of these which you mentioned. The tailwinds, I would mention three. First, for 2022 we're looking at an underlying margin of 37%. That's excluding the Change Program. So that gives us a nice foundation to work from. The second tailwind would be the Change Program savings that we achieved in 2022 that will continue into 2023. And the third tailwind which you mentioned is operating leverage given that we're roughly 6% organic growth, operating leverage does benefit it. On the opposite side of the ledger in regards to headwinds, the overall macroeconomic situation certainly is a headwind along with the inflationary pressures. In regards to investments, Drew, we're keeping the customers front and center. We think we have further opportunity when we talk about customer success. We have opportunities to improve our end-to-end customer experience, thus improve Net Promoter Score, which should correlate to higher retention. Second, I would mention continued investment in digital to help our customers with self-serve. Kirsty Roth and team continue with our content modernization initiatives. And then lastly, we have identified some additional opportunities, Drew, on the growth side that we'll continue to make some investments. So hopefully, those tailwinds, headwinds, Drew, give you some color in regards to how we are thinking about 2023 and why collectively we think focusing on the lower end of the range of 39 to 40 is reasonable and appropriate at this time. But I'll pause Steve, if you'd like to supplement.