Tanguy Vincent Serra
Analyst · Philip Shen with Roth Capital Partners
Sure. So there's -- so the web process, there's 2 aspects to it. There is the pre-sale or pre-install and posting and the installation period, and those are 2 discrete periods. The online pre-sale piece, I think is critical. As we think about cellphones or insurance or Uber or other consumer services where you can sign up, I think that web experience, whether it's mobile or on the desktop, I think is very, very important and just ease of making it simple and frictionless to be able to sign up for a service. That is a -- there's a number of great applications out there and I think we're going to have a phenomenal product, a totally frictionless online sales, which we're incredibly excited about. As you can imagine, the cost of acquisition to that channel becomes -- is very, very attractive. That's one piece of it. And the second piece of it, obviously, is post the sale once the customer is in that period between the sale and the install where we're going back to work in the background where nothing happens. And for me, I think the best proxy there is the Amazons, Chevrons, where you know exactly where your package is or the Domino's Pizza where, again, same thing, you see exactly who's having your pizza and what they're doing with that. I think giving customers that experience of just showing where they are in the process, I think is incredibly powerful. So in terms of cost, I think we'll have, one, a significant benefit in cost of acquisition; secondly, a significant benefit on time between selling an install and just getting customers more informed; and then we'll have some marginal costs on our increased throughput, but the Q1 is on cost of acquisition.