Michael Lamach
Analyst · Vertical Research.
Yes. And to be clear, Jeff, we've got all of the product now in the marketplace, both ducted -- ductless and applied and controls in the marketplace, so we're fully functional there. What will happen is, you'll get certain feature sets that are often specified by others into Tier 3, Tier 4 cities. You go out and you try to explain the value and the total cost of ownership around time and over time, we're pretty successful with that. But initially, you tend to find feature sets that carry lower margins than perhaps something you'd find in Beijing or Shanghai, typically. In fact, the product development going on now around the unitary space is to take the unitary product that we have and actually go the other way with that, which is higher efficiency unitary coming back into Tier 1, Tier 2 cities around that. And again, this is all in the Commercial space, not on the Residential space at all. So it's a very thoughtful strategy over time about putting manufacturing, product management, operations in place, product road teams, feet on the street, incrementally quite a few as a result of all this. And then excellent execution on the ground by the team there. To the point where you just don't forecast 40-plus-percent growth rates as you're doing your plans. You set goals and objectives around those sorts of things, but you don't sort of plan those things. What the team has generated sort of -- they've been on top of even those stretch goals, which to me is really solid execution. In the long run, it's building out a strong base. And -- it's not changed that half of the world's chillers, the last 5 years have gone in China, half the world's chillers are going to go into China in the next 5 years, and it makes sense like it does everywhere for us to have a full unitary, applied, controls, service and digital footprint and for that to be direct on the Commercial side, and that's what we're doing.