Mike Cotoia
Analyst · Deutsche Bank. Please go ahead
Use case is going well. So historically, this has been a marketing focused use case platform where marketers would have insights into the accounts as well as the active prospects at the account level, by segment and by geography. And marketers – this is still a big focus for us, marketers that are looking to mobilize against an account-based marketing strategy, ABM, named account strategy, they want to increase their database. Sales is a different use case, so we rolled out our prospect level intelligence at the beginning of this year, where sales reps, if you think about their cadence, they will come in, they’ll do a call blitz, they have a territory that they call into. Now, it’s enable them to rank at the individual prospect level, who is most likely to be prioritized first. So if I’m a rep and I am coming on Monday morning, and I’m doing a call blitz, I might have an active prospect that we’ve identified in account A, be number one to call into, account B would be number two versus just focusing on the individual account level. And what that does is it allows sales reps to customize and personalize the individual outreach, whether it’s e-mail or phone conversation when they reach out to that individual buying team member and that has seen really good adoption. We’ve seen sales uses increase by 2x, and we’re driving, again, very focused around the sales application and the sales use case. In this recent press release, Bob, we talked about the ingesting the account intelligence data from BrightTALK, but we also expanded on our functionality with what we call Inbound Converter. An Inbound Converter is a technology that’s tied to Priority Engine that will – tracks the accounts that visit our customers’ websites. And what we’ve now done is we expanded that intelligence and granularity to not only tell you what accounts visit your sites, but we’re now identifying which pages on the customers’ websites, those accounts are engaging with. Are they on product review pages, customer success pages, demo pages? So it helps prioritize the accounts. Then we marry that account data into Priority Engine to show which individual active members within that accounts buying team are probably the ones that are engaging on those customers’ websites. So what we’re really doing is deanonymizing the account-based traffic going on to our customers’ websites and will prioritize on which people they should reach out to within those accounts. And sales are seeing a lot of success on that and we are focused on both on the sales use case and on the marketing use case and features and functionalities on our next rollout or revision, which will come in the late – the latter part of the year, in the fourth quarter.