Good day, and thank you for standing by. Welcome to Universal Electronics Q3 2021 Financial Results Conference Call. [Operator Instructions] I would now like to hand the conference over to Kirsten Chapman of LHA Investor Relations. Please go ahead.

Thank you, Mary. And thank you all for joining us for the Universal Electronics Third Quarter 2021 Financial Results Conference Call. By now, you should have received a copy of the press release and if you have not, please contact LHA at 415-433-3777 or visit the Investor Relations section of the website. This call is being broadcast live over the Internet and a webcast replay will be available for one year at www.uei.com. Any additional updated material non-public information that might be discussed during this call will be provided on the company's website where it will be retained for at least one year. You may also access that information by listening to the webcast replay. During this call, management may make forward-looking statements regarding future events and future financial performance of the Company and cautions you that these statements are just projections and actual results or events may differ materially from those projections. These statements include the Company's ability to timely develop and deliver new technologies and technology upgrades and related products that will be accepted by our existing customers and attract new customers, including the Company's QuickSet family of products and technologies, the Apple TV remote control, Nevo Butler entertainment and smart home hub, smart home automation and our voice-enabled AI-powered and other advanced technology control products and platforms; the positive traction that management is seeing in the various markets and industries in which it serves, coming to fruition as expected by management including with respect to HVAC customers; the continued successful collaboration with existing and new customers in developing and introducing new next-generation products, operating systems and technologies, which result in increased sales opportunities for the Company; the continued trend of industry moving toward providing customers with more advanced technologies by offering hybrid platforms, expanded smart home offerings…

Good afternoon, and thanks for joining us. Today, as always, we're delighted to speak with investors. The third quarter 2021 sales improved over those in 2020. However, they were impacted more than anticipated by shipping delays as well as ongoing component shortages. Nonetheless, this quarter we maintained a strong product mix and delivered 30.4% gross margins, which combined with our continued cost controls yielded EPS of $1.03, a third quarter record for you UEI. Our mission to create smarter living continues to guide our course of action, focusing on creating products and technologies that help everyday people easily discover and interact with the devices and services in their home. We continue to lead the industry with innovative breakthroughs. Overall, we are pleased with the market acceptance of our product, our new product initiatives that we have been working on over the past few years. We're making great progress with our Apple TV 4K Siri voice-enabled search and control device, we designed specifically for multi-channel video program distributors, otherwise referred to as MVPDs. In Europe, already seven operators have launched the product including major MVPDs, such as Deutsche Telekom, and free telecom, while other operators are set to launch their services with our controller over the course of the next few quarters. Voice-enabled remote controls continue to proliferate as a standard feature within operator platforms. As we have said before, many of these relationships restrict our ability to mention them by name, so we cannot. However, one global operator global that we can mention is Astro, Malaysia's leading content and consumer company serving 5.7 million households across TV, radio, digital and e-commerce platforms. Other customers who are scaling their advanced platform services are Claro in Latin America, and Megacable in Mexico, leveraging their newly introduced Android TV deployments. UEI's rich product…

Thank you, Paul. First, I'll review the results for the third quarter 2021 compared to the third quarter of 2020. Net sales were $155.7 million compared to $153.7 million for the third quarter of 2020. We did grow, however our sales fell below our expectations. We accurately forecasted the impact that chip shortage will have our production and sales although we experienced additional logistical issues in the third quarter, resulting in delayed shipments and missed revenue. While we ultimately expect the situation to improve, issues related to the transportation of goods, such as port congestion were magnified in the third quarter. We also experienced the indirect effect of certain customers not receiving components or companion products on time, resulting in the push out of orders originally scheduled for the third quarter. Our gross profit was $47.4 million or 30.4% of sales, compared to $46.1 million or 30% in the third quarter of 2020. Continuing strength in technology sales mainly in the form of licensing revenue, more than offset the effects of a weaker dollar and the onset of higher commodity and transportation costs. We expect these inflationary pressures to continue and to have a larger impact on our fourth quarter results. Operating expenses were $30.7 million compared to $29 million for the same period last year. SG&A expenses increased to $23.6 million from $21.6 million in the prior year quarter with increased freight costs being the largest contributor. R&D expenses were $7.1 million compared to $7.4 million in the prior quarter. Operating income was $16.7 million or 10.7% of sales, compared to $17 million or 11.1% of sales in the third quarter of 2020. Our effective tax rate was 14.8% compared to 21.4% in the prior year quarter. For the third quarter of 2021, net income was $14.1 million or…

Thanks, Bryan. While it's true that today, many industries are facing headwinds due to parts, ports, and even potential inflation, we believe these are temporary conditions. We at UEI have been leading control device technology for over 35 years. We've faced these pressures before, and we are prepared to continue navigating these near term challenges. What is most important is that we continue to see long-term demand for innovative control solutions in our home entertainment and connected home markets. It is difficult in this environment for any company that relies on semiconductor supply or movement of goods across the world, to meet their growth objectives. But we know that these challenges are temporal. Semiconductor companies have already committed more than $100 billion to capacity expansion and are well into the process of building it. While shipping delays have persisted for the past couple quarters, this too should ease as capacity expands to meet demand. Our job remains to continue to build and fulfill long term demand for innovative solutions. And we believe we are succeeding and will continue to succeed on that front. We're excited to see that smart home automation control is on the cusp of mass adoption. And we are committed to replicate the successful model that yielded our leadership in home entertainment to achieve the same in connected home automation control. As always, our vision remains focused on our long term growth potential. And we are confident that we have the technological innovation, operational prowess and financial strength to lead the industry. UEI continues to create smarter living, and we plan to lead our industry for decades to come. As always, stay tuned. Operator, we can now open up the call for questions.

Thank you. [Operator Instructions] Your first question comes from the line of Jeff Van Sinderen from B. Riley. Your line is now open.

Hi, everyone. Well, the supply chain were challenging out there.

It is.

So can you maybe just - is there a way, I know it's - this is hard to do. I mean, you got different buckets, your own bucket of, you're getting your own components, then you're looking at where the customers, them getting components. But is there a way to give us a sense of how much revenues were impacted by your ability to get your own chips and components in Q3? And I guess, how much you're anticipating in Q4? And is it really just kind of the logistics, imports, and shipping that have gotten worse or is it also component availability for manufacturers?

Yeah, Jeff, I think we were accurate in Q3 with the amount that we embedded in the forecast last quarter, we said $10 million. I think from our perspective, once we get the forecast, we're able to predict with accuracy, how much it's going to affect us. We know what chips we have on hand and we can make a pretty good estimate as to what we're going to receive in the next coming months. So that was accurate. What makes it difficult is, you have customers that are discounting their forecasts, but sometimes they don't discount them enough. So what happened in Q3 is we had more than one situation where customers pushed out orders, because they did not receive parts, components or companion products such as the set top box on time. So they called us and said, listen, we don't have the companion product, we need to push out the orders until the next quarter. So that's happened multiple times now. And the other factors is not knowing really what. If you take a step back it's okay forecast we're receiving, how much has that has been discounted? Like how much would the forecast have been had there not - if there were not the current situation with chip shortages and port congestion? It's just a myriad things going on right now that are complicating things. And I just - it's really difficult to tell what our forecasts would have been had we been in a normal environment.

Okay, and then just, but sort of putting that aside for a moment. My sense in your prepared comments is that you do not believe that there's any change in the overall long term demand picture, is that correct?

Yeah, that's correct. I think right now, what we're doing is, I think there could be a compounding effect of people saying, okay, I've been burned, I'm going to take down our forecasts. I'm referring to like say, our customer forecast to us. And then we're looking at saying, okay, we've had - we've been burned a couple of times now with port congestion and vessels not showing up on time. So I want to, perhaps be a little conservative. So it's just - I think right now, you're having layers of complications, and it's making it very difficult to really predict what the revenue is going to be for a given quarter. That's why - that's why I expanded the range of that. Normally, we do a $10 million range. If you notice, this quarter, I expanded it to $15 million, just because it's definitely a more difficult environment. And I feel it's prudent to expand it by $5 million.

Okay.

Yeah, it's difficult because right now, it's just pervasive throughout the system. And you, on this call, have all seen it. Even the largest companies in the world, I believe, Apple said that their revenue is going to be impacted in Q4. They're the largest company, probably in the world and they are having difficulty getting enough parts to make their product to fully fulfill their demand. Our customers often have multiple products that they institute or deploy into a household. And they have to rely on the supply chain of multiple companies. So they have their planners, obviously, are having a difficult time because they have to predict the supply chain for each of those vendors. And then as Bryan said, they come to the end of a quarter, and if they're a few 1000, or 500,000, or 50,000, short from one vendor, they probably want to short 50,000 on the other vendor, because why have the inventory for one part when you can't deploy the other parts. So it's created this sort of flow through impact. But I think it's important, as I said, during the prepared remarks for everybody to remember, we've seen this before, maybe not quite as acutely as now. But we've seen it before. Semiconductor shortages have occurred across my many years here. And what happens is the industry responds, and there are multiple vendors out there spending enormous amounts of money, they're already well into building the capacity, it is going to take a little bit of time. This isn't going to ease in the next three months. It's probably going to take towards the end of next year. We do have specific providers that I can't share with you that have told us that they think that their supply will begin to…

Right, yeah, it's extremely widespread. And I just wanted to follow up a little bit. I know you made some comments on sort of cost pressures. Can you maybe just give us a little more color on what you're seeing and anticipating in terms of inflationary cost pressures? And I guess how you're thinking about the impact to gross margins going forward there?

Yeah, I mean, we're seeing cost pressures on a lot of items, chips being one of them. And as Paul noted, you're going to, eventually you're going to see the supply increase, and I think the laws of economics will kick in and the price will come down. But in the short run, right now, you're seeing increases in chips, boards, resin, we got transistors, resistors. I mean, it's really there's a plethora of component increases, price increases that we've experienced and right now we've been able to stave that off to a large degree. But in Q4, what we're seeing is this, the old inventory is sold off, and now the current pricing is starting to take effect. So you're starting to - we expect Q4's gross margin to be - are expected to be lower than Q3.

Okay, all right. Fair enough, this too shall pass. I appreciate you taking my questions. And I'll let someone else jump in.

Thank you.

Next question comes from the line of Steve Frankel with Colliers. Your line is open.

Good afternoon, Paul, I'll just start with a sore subject but to revisit the Chinese labor issue, you announced some changes which is good. Does that leave you here post the big holiday short on workers at that facility? Or do you have an adequate labor pool now if you ever got the components you needed to really ramp up production? What's the labor situation like today in your Chinese factory?

Yeah, the agency that had provided a workers from the Xinjiang region, it accounted for about 10% of the labor at that one plant. We have had to move quickly to move projects, which we've done. And so we can work with that sort of - it was disruptive, but it's something that we can move to handle in our supply chain, either through subcontractors or moving to new plants, retooling or moving tools to a new plant, or even within the same plant, with obviously a different set of workers.

Okay, and Bryan, what were the customer concentration numbers in the quarter?

We had two customers that exceeded 10%, Comcast and Daikin. Comcast was 14.5% and Daikin was 13.2%.

Okay. How about Paul, an update on your HVAC hospitality efforts? Is there a pipeline there that should lead to sales in the next couple of quarters? Or do you think that product ramp is a little further out there in that?

Oh, well, yeah. We may start to see some in the next few quarters but more - probably more dramatically over time. We have over the last couple years, maybe not even two years now began a very concerted effort worldwide. This segment for us or this business area for us has typically been centered around Asia. And obviously, we built one of our largest customers in that region. But this is obviously a worldwide business. HVAC is used everywhere in the world. And we've maintained a specific focus recently on other areas of the world, including here in the United States. And we're making real good headway on that. We'll have more to announce on that as next year progresses. I don't know how early in the year we'll be able to talk about that. We'll obviously have some things to say around CES, we do have a lot of new designs, as I alluded to in the prepared remarks. But yeah, this is a segment or an area of business for us, the HVAC market that we're very active in and have target - have been targeting customers across the world and have been making - having design wins in that area, in areas other than Asia, so a lot more to talk about on that as the next 12 months unfold.

Great. And then back to the supply chain issues. Is the situation any easier with the Android or Apple TV boxes, as opposed to the traditional set top boxes made by folks like Costco, which is talking about how your supply chain was on its conference call?

Yeah, well, I think there are certain of our products, we don't want to get too specific. But there are certain products where obviously, the semiconductors involved may not be in as quite a short supply. And it was either due to prior planning that we bought as much as we needed. And even though the lead times are longer today and supply shorter, we have sufficient parts in some areas. Well, we do have parts in certain areas where we can absorb upward momentum. Meaning if the forecast is slightly greater than - I'm sorry, the actual sales are slightly greater than the forecast, we could supply it. Other areas, frankly, even if the demand were up, it would be difficult to supply because the parts are short, and it would be difficult to scratch out an extra 5% or 10% of those parts. But I can't speak on the specific products you're mentioning. But I would say that there are certain products that we have enough supply to be able to absorb a little bit of extra momentum in those in those areas.

Okay, and we talked about some incremental cost pressures that are going to impact Q4 and one assumes at least the early part of next year. Does this prevent you from sustaining 30% gross margin, should assume that until those cost pressures ease, it's going to be difficult to get to that level?

Yeah, no, I mean, it depends. There is so many factors that go into the gross margin. I wouldn't say that it's definitely going to be below 30%. I think it could - it's just there's a lot of variables right now in Q4. There are some items that could play in the factor from royalties to other factors that could change it by a point, point and half. So it's difficult to predict. I mean, the one thing I can see coming through is that the higher material costs are coming through, but then there's always the question of how will royalties play out in the fourth quarter. We get subsidies etc., in certain situations, so it really depends. But from a long term perspective, the answer is definitely no. I don't see any reason why we would not be above 30%. In the short run, it's - there's a lot of factors at play. So it could be slightly below 30%, but it may not be.

Okay. And one more nitpicky question, your tax rate is often wonky. In Q4 what tax rate is accurate in your [indiscernible]?

It will be a normalized I would say that 18% to 20% range. Q3, it's lower, we got a tax subsidy, and sort of lowered the rates of 14.8%, $0.5 million. But in Q4 I expected to be probably the normalized 18% to 20% range.

Okay, great. Thanks, Bryan. Thanks, Paul.

Your next question comes from the line of Greg Burns from Sidoti & Co. Your line is open.

Good afternoon. This quarter, Comcast rolled out a new global streaming platform and they're getting set to launch their own smart TVs. Are you involved in any of those projects?

We can't confirm involvement in projects until such time as customers would allow us to do that. So we can't comment on that right now.

Okay. And then the Nevo Butler deployment, is there a pipeline behind that that one customer that's getting set to roll out? Or do you see that as kind of being a, like a use case and proof case for the product, and maybe will stimulate demand beyond that?

Yeah, there are other customers that are looking into it. We don't have any launch projects yet. This will be the first. But as most of these things go, if I look back in time at new developments like this, it typically goes this way. The first party, particularly if it's a relatively large company, and this is, we'll do this implementation. Others will look with great interest and as it progresses, those that have been talking to us about these designs already, will probably become more favorably disposed to it. We actually saw this on the original voice remotes as well, that there was a lot of development work being done on it but no firm commitments to projects. And then as soon as the first customer comes out, and they see the effect of it, everything takes place after that. So this may be similar to that. That's our hope. And as they put this out, they have plans to launch. We'll probably at some point be able to talk about it more. And then we'll take it from there.

Can you talk about how they're planning on using it? Is it like whole home control or just a replacement for remotes or AV control? How do they envision?

Yeah, it won't necessarily be replacement, we can't give you all the details yet, because again, they haven't launched. But clearly, we can tell you that it's a far-field product that will completely do your entertainment control. And will have capabilities to do many other things that we're going to let our customer decide exact rollout and announcement of all those features. But clearly, it's an extremely capable product, far-field, it can go way beyond home entertainment control. But what we're able to announce right now is a complete home entertainment controller that is far-field.

Okay, great. Thank you.

I'm not showing any further question at this time. I would now like to turn the call back to your speakers for any further remarks.

Okay. Thank you for joining us today and your continued support of UEI. We hope to see you at several upcoming investor events. We plan to present at Imperial Capitals Annual Security Investor Conference in December, Needham's Annual Growth Conference in January, also we'll be at CES in-person in January and would be delighted to see you. Please contact LHA Investor Relations to arrange a meeting if you happen to be in Vegas in January for CES. Thank you and have a great day.