Good afternoon. And welcome to Ulta Beauty's conference call to discuss results for the Ulta Beauty fourth quarter 2024 earnings results. At this time, all participants are in a listen-only mode. A brief question and answer session will follow the formal presentation. We ask that you limit yourself to one question and then reenter the queue for any additional questions. As a reminder, this conference is being recorded. It is now my pleasure to introduce Ms. Kiley Rawlins, Vice President of Investor Relations. Ms. Rawlins, please proceed.

Thank you, Alicia, and good afternoon, everyone. Thank you for joining us for a discussion of Ulta Beauty's fourth quarter and fiscal 2024 results. Hosting our call today are Kecia Steelman, Chief Executive Officer, and Paula Oyibo, Chief Financial Officer. Before we begin, I'd like to remind you of the company's Safe Harbor language. Many of our remarks today will contain forward-looking statements, which speak only as of today, March 13, 2025. We refer you to our earnings release and SEC filings where you will find a number of factors which could cause actual results to differ materially from those forward-looking statements. Kecia will begin our call with key highlights from our fiscal 2024 results and share our priorities for fiscal 2025. Then Paula will review our fourth quarter results in more detail and discuss our outlook for fiscal 2025. Following our prepared remarks, we will open the call for questions. Our call will be a little longer than usual this time, and so to allow us to accommodate as many questions as possible during the hour scheduled for this call, we respectfully ask that you limit your time to one question. If you have additional questions, please requeue. And as always, the IR team will be available for any follow-up questions after the call. Before I turn the call over to Kecia, I want to share that both Paula and Kecia are fighting seasonal colds and you may notice that their voices are a bit raspy this afternoon. And with that, I'll turn the call over to Kecia. Kecia?

Thank you, Kiley, and good afternoon, everyone. I've had the pleasure of participating in these calls over the last few years as COO, and I'm excited to host my first call as CEO today. I appreciate your continued interest in Ulta Beauty, and look forward to engaging with each of you. Today, I'll provide my perspective on the strength of our business, highlight where I focus my first sixty days as CEO, and share some of our 2024 achievements. And discuss how I'm thinking about our long-term growth opportunities and prioritizing our actions. It all starts with our mission. Simply put, there's magic in our mission. Every day, we seek to use the power of beauty to bring to life the possibilities that lie within each of us. We have a unique opportunity to serve beauty enthusiasts at nearly every stage of life and in so many milestone moments. From their first date, to their first job interview, to their wedding day and so many moments in between. It's a mission uniquely suited for Ulta Beauty. One I feel very privileged to steward. And I know that no one can bring this mission to life the way we can. While I've been at Ulta Beauty for more than a decade, in my first sixty days as CEO, I made it a priority to spend meaningful time with our brand partners, guests, leadership team, and store associates to assess the state of our business including where we're winning, and where we have opportunities. I've made organizational changes to streamline decision-making, and align our teams around guest-centric goals and I've leaned in where we have immediate opportunities to improve our execution. All through the lens of protecting and nurturing the culture that we believe makes us so special. I stepped into this…

Thanks, Kecia, and good afternoon, everyone. Today, I will start with a discussion of our fourth quarter and full-year financial results and then provide color on our expectations for fiscal 2025. Starting with the fourth quarter, we delivered better-than-expected performance across the P&L reflecting stronger revenue growth, lower inventory shrink, better merchandise margin, and continued financial discipline and expense management. Net sales for the thirteen-week quarter decreased one point nine percent to three point five billion dollars compared to three point six billion dollars in the fourteen-week period last year. During the quarter, we opened nine new stores, closed one store, and remodeled five stores. Comparable net sales comparable sales for the thirteen-week period increased one point five percent driven by a three percent increase in average ticket, partially offset by a one point four percent decrease in transactions. Other revenue declined six million to seventy-one million primarily due to lower income from our credit card program. Now looking at the cadence of sales through the quarter, comp sales decreased in November and accelerated in December. Reflecting the shift of Thanksgiving, and a compressed holiday season. Growth moderated in January, primarily reflecting adverse winter weather. Sharing more detail on our holiday performance, comp sales for the combined November and December period increased in the low single-digit range. Reflecting the cross-functional efforts of our team to deliver for our guests this holiday season. Our marketing and social strategies drove strong omnichannel chat traffic. Our enhanced fulfillment options provided increased convenience and accessibility for guests. In our curated assortment of new and exclusive core products balanced with value-focused holiday kits drove strong engagement. With additional staffing, new tools, and unique events, our store teams delivered great guest experiences and our DC teams flexed up to ensure our stores recovered quickly post-holiday. From…

Thank you. We will now be conducting a question and answer session. Queue by pressing the star keys. One moment please while we pull for questions. Thank you. Our first question comes from the line of Dana Telsey with Telsey Advisory Group. Please proceed.

Good afternoon, everyone. Congratulations, Kecia, on your new role. With the Unleash plan that you discussed today, almost it seems like a greater sense of urgency, to address and reexcite the core store base. How are you thinking about the in-store experience and guest presentation needs to change? And as that target of four to six percent sales growth, that's out there on the long term, how do you think about getting back there? Is the Investor Day targets which is a transitional year in 2025, given the unleashed plan and what you need to do, should we expect a transitional year in 2026? Or how do you frame it and Paula is there any cadence to or shaping to 2025 that we should be mindful of? Thank you.

Well, thank you, Dana, for the question. Yeah. We're very excited about the Ulta Beauty Unleashed plan. And really what we did was we took the long-term strategies from our financial targets that we outlined at our Investor Day, and we developed this plan to really simplify our focus for our internal team so we can help them really prioritize and drive around the three areas of our business. Driving core business growth, building new accretive businesses, and realigning the foundation. It's not necessarily new information since we had our investor day. It's really how we're approaching it internally. What we found is when the teams clearly understand their objectives and their mission, the execution level continues to raise. And then I would say the other nuance is the change that we've made with the transformation office now reporting into Mike Morska. Having full visibility end to end in stage gating our investments so we can see and track how the investments are performing and also holding our teams internally accountable give us great confidence and that we can continue to drive the execution in 2025 and continue to move the business forward.

Sure. Hi. Hi, Dana. What I would say is, we continue to expect, as I said, 2025 to be the transition year, and so we are not anticipating anything beyond that to be considered a transitional period. And, regarding your questions regarding comp, so expecting comp from, you know, flat to up one. What I would say is you know, we're not planning any wide variation in, comp quarter to quarter. You know, the environment continues to be dynamic with ongoing kinda uncertainty and and such. And so we we've set this level at at a comp level that we're we're confident we'll be able to to achieve. We do recognize, though, that given Q1 and Q4 were our strongest quarters in 2024, that Q2 and Q3 likely has the greatest opportunity from a a comp perspective. Hope that helps.

Thank you.

Thank you. Our next question comes from the line of Lorraine Hutchinson with Bank of America. Please proceed.

Thank you. I was just hoping for an update on how you're thinking about the fleet. I saw the sixty new openings this year. I know you have a goal for two hundred over the next three. Can you talk about the locations of these stores, the sizes, and then expectations for performance of those new stores that you roll out?

Well, I would say that we have a very robust process around our real estate site selections. And, you know, the rich member data that we have we can see opportunities where there's infill opportunities and there's also opportunities in where we can continue to expand in the areas that we already have stores because there's additional market share opportunities. We see these being a mix of formats going forward. Very balanced in our approach. We don't really see that we're leaning one way or another on any of the formats in terms of size. So I'd say it's it's more of our traditional plan of new store launches and rollouts for the future. And the the additional point to add is that we continue to see strong new store performance. In our our 2024 class. And so anticipating similar results with our 2025 class.

Thank you. Our next question comes from the line of Michael Binetti with Evercore ISI. Please proceed.

Hey, guys. Thanks for taking our question. So Kecia, you've been in Ulta a long time, and developed a unique knowledge of what's made it successful in the past with the industry dynamics. That led to a lot of those successes have obviously changed. You take over the point of time with a lot of crosscurrents in what's a very resilient category historically. Also, I guess, also experience through that period with slower sales and perhaps some share losses that you mentioned earlier on. You've been a part of the early innings of resetting the strategy with the analyst they plan that you referenced, and the company reset the near-term margins lower to allow for some investment. What do you what do you see as the most important things to rebuild your moat around the business? Given the competitive dynamics today. Is it through assessment or sorry. Through assortment, or do you need to make meaningful changes to loyalty, serious changes to the to the supply chain? What are the critical pieces to get right today that are that are different in the past?

Well, thank you, Michael, for the question. I would say that you know, the retail environment, especially in beauty, has always been competitive, but the competitive intensity is continuing to accelerate. So there's not just one area, I believe, of the business that you can lean on. You have to really be balanced in your approach. Which is why we've called our, Ulta Beauty Unleashed plan really focusing on all of the parts of the business that make us not only uniquely special at Ulta Beauty, but are also the drivers of leveraging our strengths in supercharging them. For example, brand building. We know how to build brands, but you know, leaning into building brands in a different and unique way in a three sixty approach in partnership with those brands. Marketplace, allowing us to have an even broader assortment in a lower risk way to offer broader assortments to our guests. Personalization, I can go on and on because they they all really matter. And the the beauty of this business is when we hit on all cylinders, it's like magic. And you're right. When I go back to my early days, we were hitting on all of those cylinders. I do truly believe that by focusing on these parts of the business along with getting back to basics, and the everyday running of the the business in exceptional way is what's going to really take us to the next level. And I mentioned in my comments too of really keeping the guest at the center of everything we do. And that's really what this Ulta Beauty and Lease plan is. It's about keeping the guest at the center of everything we do along with closely aligning our associates at the same time because our associates are the best representation of our brand because they're the ones that are interacting every single day the guests that are coming in our stores.

Thank you very much.

Thank you. Our next question comes from the line of Adrienne Yih-Tennant with Barclays. Please proceed.

Good afternoon. Congratulations, Kecia. I wanted to go to my my one question is gonna be on the new categories that you talked about kind of just for growth over the long haul. Can you talk about where you're underpenetrated? Like, when we were at the Analyst Day, you and I talked about kind of health and wellness. As an emerging secular trend on top of beauty. If you could talk about some of the opportunities you see in the near term and then over the longer-term horizon. Thank you very much.

I you cut out a little bit on the beginning, but I think you were asking about wellness. Wellness is a category that's largely growing and we see consumer engagement and product innovation continuing to expand. Today, you know, we have dedicated space but it's limited in our stores. It's about eight feet eight feet in most of our store locations. You know, there's new categories that we really feel like we can lean into. Like nutrition, mindfulness, everyday care, and sleep. It's all really, really important. In 2025, where we're gonna be looking at leaning into is really it starts with our leadership. We've created a new dedicated commercial leader and team that they're committed to just driving wellness at Ulta Beauty. We're also looking at expanding our wellness assortment to at least twenty new brands in short order. And then looking at designing and implementing an expanded in-store presentation in select stores. You know, we were continue to lean in on this. We do think that there's just this emergence between beauty and wellness and we'll be able to share more in the coming months. But we've got it. The plan and the team, and we're ready to now start moving in the right direction to bring this to life. And I appreciate the question.

Great. Thank you very much. Best of luck.

Thank you. Our next question comes from the line of Simeon Gutman with Morgan Stanley. Please proceed.

Hi, Kecia. It's Simeon. How are you doing? My question is, you know, back at analyst day, I was a little surprised that there was more focus on new store growth as opposed to looking back at the fleet and enhancing the current fleet. I wanted to get your take on it. You know, what can you do with the fleet? I'm surprised there isn't more of a refresh. Do you agree with that perspective? And then can the the focus of the business tilt in 2025 or 2026 to focus more on remodels? Thanks.

Yeah. I'm gonna take the start of it, and I'll ask Paula to weigh in on sub submarines. You know, what I shared earlier is that we do have such great data around where there's opportunities for us to continue to take share in the United States. And that's where we're leaning in and additional new stores. We don't wanna overbuild our store fleet. I've we've seen that before in retail. And, I don't wanna be a part of that by any means at Ulta Beauty. So when we're looking at new stores, we're very confident that we can take continue to take share and open those new stores in a very profitable way. In fact, one of the largest assets that we have are our stores in and of itself. I appreciate your question around, can you make the stores that you have currently in place even more profitable? And I would say yes. We're we're continuing to lean in and look at ways in which we can continue to drive even more profitability out of our existing store fleet. Wellness is one of those areas that we're leaning into. Where you look at, can we trade out categories that are less productive and give this space to a new and emerging type category? Also looking at assortment. Are there opportunities for us to continue to refine assortment to make sure we're looking at the tail? It's it's something that is really, really important. And then you know, keeping the guest experience front and center, our stores are just so important for us to be able to continue to refresh our brand and the brands that we're bringing in. The one thing that's changed even in my ten years here at Ulta Beauty is that beauty is becoming a little bit more, fashionable. And in and out, You've gotta be on the cutting edge and the trend, and you gotta be really flexible with the space that you have dedicated to to brands in the store. And that's one of the things that we've really been leaning into with our renovations is having more universal type fixtures so we aren't locked into bigger boutiques, etcetera. So it gives us a lot flexibility to bring brands in and out. And then Paula, did you wanna add anything about renovations?

The only the only thing that I I would add is just a reminder. We're expecting the remodel forty to forty-five stores this year. But the other thing to to keep in mind is that we actually we with our merch as we are bringing in newness into our stores and launching brands and lifting certain category. And so, actually, we we do a really good job of keeping our fleet up and updated and fresh. And then also as as we shared at our our analyst day, I mean, our fleet profitability is very, very high, and we watch it very closely to continue to maintain that level of profitability.

Thank you. Good luck.

Thank you. Our next question comes from the line of Stephen Forbes with Guggenheim Securities. Please proceed.

Good evening, Kecia Paula. I wanted I wanted to follow-up on on market share and certainly appreciate the optimism around the unleashed plan. Curious if you can maybe frame or reframe how you guys are thinking about planning for some of the factors that may be out of your control. Right? Cannibalization and distribution point expansion. And then and then specific to cannibalization impacts, now that we've, you know, sort of had more time pass here, can you maybe renew give us your renewed thoughts around how long it has you know, takes a cannibalized store to recover and and return to sort of company average comp profiles.

May maybe, Steve, I'll I'll start and if there's more to add. You know, we as we've talked about, this has been unprecedented period over the last several years with the increased points distribution, particularly for Prestige. Prestige beauty. We expect competitive pressure will continue to impact our fleet, but we expect the impact will be lower than what we experienced in 2024. You know, at the end of 2024, more than ninety percent of our stores have been impacted by one or more competitive openings. In recent years, and then two-thirds of them impacted by multiple competitive openings. The good news is that we are seeing an improving trend in the performance of the stores that were impacted by physical points of distribution the last several years. And we believe both the lapping of the new openings and the impact of our operational efforts are contributing to the improving trend. And then layer on top of that, the actions we're taking as a part of the Ulta Beauty Unleashed plan, we feel confident that it will still take some time but things are moving in the in the right direction.

Thank you.

Thank you. Our next question comes from the line of Mark Altschwager with Baird. Please proceed.

Good evening. Thanks for taking my question. And, Kecia, congratulations. With respect to the revenue guidance, up two percent to three percent, is how does that compare to your underlying assumptions for the beauty category? In 2025? Then Ulta did lose a bit of share in 2024. In the prepared remarks, you talked about spending more on marketing. What's baked into the margin guidance in terms of promotions and then other actions to defend or recapture market share in 2025? Thank you.

Alright. Well, I'll start with talking a little bit about the category trends. Yes. The consumers are navigating a dynamic macro environment, but we continue to expect the healthy consumer engagement with beauty. While the category did slow in 2024, it continued to grow in the low to mid-single-digit range. You know, part of that growth was driven by the growing connected connection between beauty and wellness, which is where we're leaning into. There is a healthy innovation pipeline, and we feel good about our innovation pipeline also for 2025 and also just having strong overall engagement within the category. You know, while others have commented and there's a lot going on clearly out there in the world today, January and February were impacted by a combination of some weather and fires in LA and heightened economic and geopolitical volatility. So, you know, it's I'd say it's too early for us to know if this is really structural or a reflection of some of the weather disruptions or some of the things that were happening happening because you know, we're lapping some strong growth also from last year. And then Paula, do you wanna lean into the second part of the question?

Sure. Specific to promotions and how we're thinking about promotions as it relates to our our sales and our comp side, what I would say is that underpinning our expectation is that the promotional environment will continue to be rational. And so what we we we saw last year in 2024 is that the promotional environment increased. It's still, in our opinion, was rational. And so we're planning 2025, to be rational as well. Now we do under understand that things could change. Well, you know, if the consumer demand deteriorates requiring or needing having others to be more lay leaning and more heavily with promotions. Then that is something that we would consent to. But we'll continue to evolve based on the environment and the con and and consumer demand. One thing that I will say is that we continue to lean into our capabilities to optimize both the timing and execution of our promotional offers. You know, we will, of course, balance discounts with value messaging and quality and leverage our member insights to really focus on executing productive targeted offers and continue to optimize our promotional effectiveness.

I would just maybe add, in this environment, we're really focused on controlling what we can control.

Thank you.

Thank you. Our next question comes from the line of Michael Lasser with UBS. Please proceed.

Good evening. Thank you so much for taking my question. Kecia, in your remarks, you noted that competitive intensity of the category continues to increase. So was that in reference to both online as well as offline competitors? And it does that mean that the cost of doing business within the beauty category increases, which should diminish the potential that Ulta will be able to nail its margins over time as it goes through this transition period this year. Thank you very much.

Well, thank you for the question, Michael. I will say, like, as I mentioned earlier, it's always been a competitive category. There are more players that are continuing to lean in. And I do believe that our Ulta Beauty Unleashed plan is really designed to accelerate and amplify our differentiation and what makes us unique. So we're really refocusing to ensure that the guest is at the center of all of our decisions. We intend to move faster and invest with purpose and we're really looking to optimize our business. And it's really in those go-to-market areas. It's about brand building, digital acceleration, personalization, marketplace, and wellness. And this is what we do. A lot of players are playing in the world of beauty, but this is what Ulta Beauty does. And the fact that we have everything from masks to prestige to luxury and everything in between, and we just need to continue to focus on our strengths, and lean into them. It will help us continue to build that moat. And then, Paula, if you wanna talk about the margin.

Yes. Michael, you know, I as we think about some of the the the commentary we shared in our October with Investor Day, we talked about that this continues to be a competitive category. And in order to be a market share have growth and be a market share gainer in this competitive and innovative category, that we think it's important to continue to reinvest in the business to fuel to fuel growth. And that is why we share the guidance that we we gave, four to six percent top line growth and and that we expect it from a margin perspective. To be able to maintain margins around twelve percent. And so that reflects the current environment from our lens.

Thank you very much.

Thank you. Our next question comes from the line of Michael Baker with DA Davidson. Please proceed.

Thanks. I guess I'll ask about tariffs. Remind us your exposure now to Europe potentially seeing two hundred percent tariffs and presumably that they'll retaliate. So if you could sort of break down your exposure by different parts of the world. And then there were definitely some price increases as I recall in two thousand seventeen and eighteen, but the timing was a little skewed. I think you took price before you even saw the margin. So it was a before you saw the price increases, so it was a margin enhancer early on. Can you remind us how that price versus cost dynamic played out last time and what you expect this time? Thank you.

Yeah. Thank you, Michael, for the question. What I would say, like, in light everyone, we are monitoring the ever-changing landscape as it relates to tariffs. We we don't believe the exposure. While we don't know the exact exposure our brand partners have upstream, only about one percent of our shipments over the last twelve months were direct imports. And so our exposure is relatively limited. I would say beyond merchandise, we have some exposures with areas like fixed fixtures and lighting and supplies from a store perspective. And then largely from a merchandising perspective is our Ulta Beauty collection. Brand. But, again, like I said, relatively limited. And similar to how we successfully navigated in the twenty eighteen, twenty nineteen, period, our teams are staying very close to the long being situations, and we're continuing to navigate it, in scenario plan. Both for our business as well as with our our brand partners.

Thank you.

Thank you. Our next question comes from the line of Ike Boruchow with Wells Fargo. Please proceed.

Hey, good afternoon. Thanks for taking the question. I think, Paula, can can I have two clarifications? So first on the on the on the promo or or I'll I'll call it the merch margin line for this year. You said rational similar to twenty four. The merch margin trend in the first and I'm sorry, in the first half of last year was very different than the back half. You were much more stable. I think you were flat to up. You were you were down decently in the first half. So just to compare it to twenty four is tough. Like, are you would it would you compare it to the back half? Of of twenty four? Just some clarity on how to think about merch for the year. Would be helpful. And then, I'm sorry, just a clarification on the on the comp. Outlook. Zero to one I think you said similar every quarter, but Q4 and Q1 may I guess the low end of the zero to one just wanna make sure I understand how to think about the first quarter comp relative to your commentary. Thanks.

Okay. I I'm gonna answer the the last question around the the the comps, and then I might need you to give me what you're asking for on promo and merch margin if you were speaking of twenty twenty four or twenty twenty five. On the comp for for twenty twenty five. So what I shared is, yes, flat to one for the year, and we are not planning a wide variation in comp quarter to quarter. And then additional color I I was given is that because Q1 and Q4 were our strongest quarters, in twenty twenty four, then I would expect Q2 and Q3 to have the greatest opportunity from account perspective.

Got it. And then, just to go back. Yeah. Thank you. And then the the way basically, I was asking on the merch margin for twenty five. You you said similar rational promo pricing in twenty five which is what you said you saw in twenty four. I was just saying your merch margins were down in the first half and flat to up in the back half. So are you saying similar to what you saw in the back half of twenty four? Just because it it was very volatile.

To the year, which is a a similar way to ask is just are your merchandise margins planned flat to up, or or should they decline again? Yeah. Based on based on what I'm saying? No. I appreciate the question. I I I'm probably not gonna get into specific expectations around merch margin for for the year, but the point that I was making about promotionality is that we expect promotions to be rational this year. And that is assumed within within our our guidance. You know, if I I go back to gross margin for twenty twenty five, we expect gross margin will deleverage primarily driven by store occupancy cost and supply chain cost, partially offset by lower shrink. And, obviously, gross margin is impacted by the the comp of zero to to one, which is causing us to deleverage on many of our fixed costs.

Got it. Thank you.

I think, Alicia, we have time for one more question.

You got it. Our last question comes from the line of Ashley Helgans with Jefferies. Please proceed.

Hi. Thanks so much for squeezing me in. Any more color you can share on the new marketplace and just how it differs from your current online platform? And then, Paula, you called out that brands the brands that have increased distribution have been dragged. Just curious how you combat can or how you're planning to combat that headwind.

Thanks, Ashley, for the question. I'll start. So, yes, you know, what we're seeing is that our beauty guest needs they are continuing to evolve, and we wanna be able to expand our offering in a lower risk way. And this really enables us to do that with marketplace. We have thousands of brands that wanna come work with us and what we're doing is we're opening a closed marketplace. So it's imitation only to enable, like, a curation site that actually went up live today. So brands can actually start signing up officially today. You know, we're expecting a mix of new and established and emerging brands that are really focused around beauty and wellness. One of the other things that we're really really focused on is that our members will be able to earn points on their marketplace purchases. And that the guests will be able to return their marketplace purchases to our stores. So we're trying to make this as seamless as possible for our guests. The plan is to launch this in the back half of twenty five. And we've got a dedicated team that we're building around selling and operations to operate this model. We don't expect it to be material in twenty five, and we're gonna continue to share more details as they become available. Paula?

Sure. And hi, Ashley. On your question about what we're doing to combat potentially some specific brands, the declines. Generally, I guess that I would I would zoom out and say, really, when we think about where there's opportunity for us from a business, you know, newness, we continue to to work with our existing brands and new brands to bring newness into our assortment. And even for brands who've had expanded distribution, our merchant teams do a wonderful job with finding and launching specific and exclusive newness that's unique to Ulta, and so that helps. And then one of the key priorities within our Ulta Beauty Unleashed plan is brand building, which is focused on building and growing brands and increasing the level of brands that are exclusive in our our assortment. And so those are the key strategies that we have that would would would help with that.

Great. Thanks. I would just like to I would like to just thank everyone for joining us today. To wrap up, I'd also like to thank our loyal guests, our trusted brand partners, and dedicated associates for their engagement and support. I'm confident in the team's ability to reignite our momentum while making wise investments to set the business up for long-term performance. Thanks to you all for your interest in Ulta Beauty. And I look forward to meeting and connecting with you in person in the coming months. Thank you, and have a good evening.

This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation.