Good day and welcome to the Unum Group's First Quarter 2020 Earnings Conference Call. Today's conference is being recorded. At this time, I would like to turn the conference over to Tom White. Please go ahead.

Great, thank you, Savannah. Good morning everyone and welcome to the first quarter 2020 earnings conference call for Unum. Our remarks today will include forward-looking statements, which are statements that are not of current or historical fact. As a result, actual results might differ materially from results suggested by these forward-looking statements. Information concerning factors that could cause results to differ, appears in our filings with the Securities and Exchange Commission and are also located in the sections titled Cautionary Statement Regarding Forward-Looking Statements and Risk Factors in our Annual Report on Form 10-K for the fiscal year ended December 31, 2019 and subsequent filings. Our SEC filings can be found in the Investors section of our website at unum.com. I remind you that statements in today's call speak only as of the date they are made and we undertake no obligation to publicly update or revise any forward-looking statements. A presentation of the most directly comparable GAAP measures and reconciliations of any non-GAAP financial measures included in today's presentation can be found in our statistical supplement on our website in the Investors section. Yesterday afternoon, Unum reported first quarter 2020 net income of $161 million or $79 per diluted common share compared to $280.9 million or $1.31 per diluted common share in the first quarter of 2019. Net income for the first quarter of 2020 included a net after-tax realized investment loss of $113.1 million. Net income in the year ago first quarter included a net after-tax realized investment gain of $0.6 million. As a reminder, net realized investment gains and losses include changes in the fair value of an embedded derivative and a modified co-insurance arrangement which resulted in an after-tax realized loss of $68.7 million in the first quarter of 2020 and an after-tax realized gain of $4.4 million in the year ago quarter. Therefore, the after-tax net realized investment loss from sales and credit losses totaled $44.4 million in the first quarter of 2020. So excluding these items after-tax adjusted operating income in the first quarter of 2020 was $274.1 million or $1.35 per diluted share compared to $280.3 million or $1.31 per diluted common share in the year ago quarter. Participating in this morning's conference call are Unum's President and CEO, Rick McKenney; Chief Financial Officer, Steve Zabel and Chief Operating Officer, Mike Simonds, as well as Peter O'Donnell who heads our International business; and Tim Arnold who heads our Colonial Life business. And now, I'll turn the call over to Rick for his opening comments. Rick?

Thank you, Tom and good morning. As we talk to your today, we find ourselves in unprecedented times. We have the backdrop of a good quarter while we are seeing the emergence of the COVID-19 pandemic and the resulting dramatic contraction of the economy. The current environment has created multiple uncertainties for the world. As we work through it, it reinforces the importance of Unum's corporate purpose, helping the working world thrive throughout life moments. While we have one of those life's moments, I am very confident the Unum team is fulfilling our purpose in these times and providing excellent service to people at the time of need. It is a powerful differentiator for our company. We have built a reputation of providing best-in-class service which only grows in importance in challenging times like these. I could not be more proud of the way our teams have responded and are performing on behalf of our customers. We think we are still in the early stages of the lifecycle of this pandemic and we don't yet have the full picture of how the expected recovery will unfold. Scenario planning, including stress testing of our portfolio is part of our standard practices and ensures we have a roadmap in place to take decisive action. We have a strong financial position, a seasoned management team, which has successfully managed through stress scenarios in the past and a business with resilience to weather the storm and emerge stronger on the other side. We have much to cover with you this morning in addition to first quarter results. We will provide an update on the impact COVID-19 is having on our business, both in terms of what we saw in the first quarter and how we see potential impacts playing out throughout the year. This…

Great, thank you Rick and good morning everyone. I want to cover first quarter results in more detail and while doing so give you some insights into what impacts we're seeing from the current business environment and how that might play out in the second quarter and deeper into 2020. I will also discuss what trends we're seeing in the investment portfolio and the impacts we see it having on our capital position. And then finally, I'll provide more details on the Maine LTC reserve review. First let me say that I feel good about the results reported in the first quarter. Not only were these results solid, but we're very pleased with the operational performance and productivity of our employees in what has been a challenging environment. Over 99% of our people have been working from home since the middle of March and the adjustment has been very committed with customer service levels and operating efficiency remaining quite good. First looking at Unum U.S. premium growth for the first quarter was 1.7% year-over-year, but did show a slowing rate of growth from previous quarters. The current sales environment is challenging as evidenced by the 15% decline in sales we had in the first quarter with the slowdown in March continuing into April, persistency in Unum U.S. was generally lower year-over-year with more pressure in voluntary benefits and a small case business. Case persistency in the mid and larger case blocks has not been materially impacted. These will clearly be watch areas going forward. Claims trends were generally good and in line with expectation with improvement in the group disability benefit ratio to $73.2% from $74.7% a year ago driven by favorable recoveries in group LTD [ph]. This offset higher group STD claims which increased significantly in March and matter…

Thanks Steve. In closing, let me leave you with these thoughts. First, I would highlight the resilience of our franchise through numerous economic and business cycles. Our core businesses have proven to be solid growth generators, able to maintain strong margins and generate significant amounts of capital. Second, we have a well-developed roadmap for managing through today's environment with such proven capabilities as interest rate management and our core business lines, our ability to manage the investment portfolio through periods of stress, the consistency of our capital position, and our ability to manage vital aspects of our business such as claims management, underwriting, and the management of our in-force block through disciplined, sales and renewals. Third, over the past year and a half, our LTC block has been thoroughly examined by several outside consulting actuaries and state regulators. The reserve actions we announced today, will we believe enable us to address many of the markets uncertainties in a measured way over an extended period of time. And finally, over the past several decades, we have built and maintained excellent brands and a strong reputation in the benefits marketplace, which positions us well when the economy recovers. The team is here to respond to your questions, so I'll ask Savannah to begin the question-and-answer session. Savannah?

[Operator Instructions] We will take our first question from Ryan Krueger with KBW.

Hi, good morning. Could you give us, I guess, maybe a more complete picture of what you'd expect for LTC capital uses, I guess going forward over the next several years when you take into account the new Maine reserve addition, but also including New York and if there's any additional amount in the capital [ph]?

Yes, Great. Thanks Ryan, yes. So we've stated in the past when we think about capital contributions for LTC, those go down to both Fairwind and First Unum. We've mentioned in the past over the last couple of years, those have been around $400 million, and we would expect them to continue at that level grading down to $200 million. So those are the statements we made in the past. The resolution of the Maine exam will add to that, those contributions will go down to Fairwind to fund those reserves. We noted that was going to - we thought that the reserve increase would be between $200 million and $250 million in 2020. Now take into account that there is some offsetting dynamics that will be going on in Fairwind around the actual statutory earnings performance of that. The LTC portfolio had a pretty good first quarter on a statutory basis because of the level of mortality we saw there, then there is also a tax benefit to those reserves in Fairwind, but it's a pretty good number for 2020 as being additive to the guidance we've given in the past.

Thanks. And can you give any more color on I guess - how this all came about with Maine, it's a fairly unusual step to occur out of a financial examination. So if - any more color on how this transpired and like how involved the overall NAIC was or if it was kind of Maine specific?

Yes, so this was part of a routine financial exam. We were examined by all the regulators on a three to five-year kind of rotating basis. As you can imagine, a focus of the exam was around our long-term care statutory reserves. So there was a lot of focus placed on that. Maine brought in their own outside actuarial consultants to perform the exam and then they reached their conclusions. Those conclusions were agreed to by the other regulators in the country. So we view this as being a final resolution for all states, not just Maine, as it relates to our Unum America reserves.

Got it, thank you.

Thanks Ryan.

Thanks Ryan.

And we will take our next question from Jimmy Bhullar with JP Morgan. Please go ahead.

Hi good morning.

Good morning.

Question first on how regulators are reacting to requests for price increases in long-term care, given sort of the weaker economy and rising unemployment? And then I had another question.

Yes Jimmy, this is Steve, I'll take that one. We feel really good about our rate increase strategy and the success we've had there. I mentioned in my comments, we're up to 60% against our GPV expectation of $1.4 billion. That continued in the first quarter. We had very strong first quarter approval levels. And what we've seen so far in the second quarter is really no slowdown. We've seen really good interaction with our state regulators. They're open for business. There's a lot of back and forth communication. And so, I would say to-date, we have not seen a material impact on any of our interactions with the states as it relates to our rate increase program. So we're optimistic going forward.

And then if you think about your sales, they were down I think 15% in the U.S. business, 9% in Colonial. I'm assuming most of that happened in March and if that is the case, should we assume a significantly larger decline for 2Q?

Mike, do you want take that?

Sure, yes thanks, Jimmy good question. And I think your read on is accurate. So if we took a look at where we were, through the first two months of the quarter – across most of our lines of business, particularly here in the U.S. are tracking roughly in line with expectations. And then as we went through March, and certainly the latter half of March and looking to close out that quarter, which is pretty important from a sales point of view we saw a precipitous decline there. And I'd say, as we look through April and continue to see significant pressure on proposal activity coming in and filling in most acutely in the small business market for not surprising reasons, as well as voluntary benefits where a lot of our engagement is direct with the employee and obviously, with many, many businesses furloughing workers, closing and moving to remote, that's proved more problematic. And I'd say that declines plateaued as we went through April and has actually started to slowly climb back. I think to give you a little bit of a sense, code activity in April was kind of down in the 30% range. Again, most acutely in the small end of the market which would drive a lot of that volume, large case activity, for the most part has been in line with historical norms.

And connectivity probably benefits from this rate?

Yes, I think persistency at the case level does tend to benefit as there's less movement between carriers. The pressure obviously comes at the individual employee level. And so, for lines like a voluntary benefit line, we're going to see, some pressure here in the second and third quarter.

And then just lastly, on the Maine contribution, should we assume that in future periods it will be in the roughly $300 billion range annually or is it more likely to fluctuate?

Yes, I think that's probably a good level just for planning. We'll go through an annual process. We will roll for the inventory at the block. We'll look at what the experience was for the block. We'll apply these assumptions to our premium deficiency reserve testing, but for planning purposes, that's probably not a bad place to be.

Okay. Thank you.

And our next question will come from Mark Hughes with SunTrust. Go ahead.

Yes thank you, good morning. How do we think about the capital management when we think about the 2021 with these incremental contributions in Maine? How much of your former kind of pace can you get back to?

Yes, when we look forward to 2021, obviously there's a lot of variables that will play into that. As we've mentioned, we did our stress testing and our capital plan for this year incorporating what we thought impairments were going to be on the portfolio, as well as credit downgrades. We'll have to see how that plays out for 2020. We do think that with a lower level of sales, we should have stronger statutory earnings reflecting less statutory strain as we play out 2020 and we'll have to see what that looks like. And then, as you saw in the first quarter, we had very strong statutory results overall. So, we'll have to look at how that plays out for the remainder of 2020. We did announce we are suspending share buybacks for this year that will provide some capital. And then the other thing to think about going forward is, we've been running about $400 million of capital contributions over the last couple years, down to those subsidiaries. That will start to grade down closer to $200 million ex the agreement that we have now with Maine. So going forward that that will help provide a little bit of leeway there as well as we go forward. But we'll – let's see how 2020 plays out and then we'll assess at that point.

And then on the benefit ratio in Unum U.S., I think you'd said the STD planes have plateaued into April. Could you talk about what you might expect on the benefit ratio in the near term here and then also your experience in the last recession, how that might play out over time?

It’s a good question Mark. Mike do you want to take that?

Yes, sure. So it’s good first quarter from a group disability point of view. And Mark I think you got it right. LTD recovery performance was strong, and that more than offset some pressure on Short-Term Disability. And we did see the fully insured short-term disability claims come in COVID related at an increased pace at the end of the quarter and then the first couple of weeks in April, as I think Steve hit earlier in the call. We did actually see those fully insured short-term disability claims plateau here in April. To give you a sense, those are usually paying out a total benefit amount in the say $650 to $750 per claim range. So it's really about just getting people some immediate dollars in their pockets and we feel good actually about the ability to kind of manage within the disability loss ratios we've been talking about. One case probably a little bit favorable because some of that – those LTD recoveries, but being there in that 73/74 kind of range feels at this point at least reasonable. Couple of watch areas, you highlighted, one of them, that will be the economic climate. So, we've looked closely at the last three recessions actually and what we found generally is that there is a correlation to disability incidents, for social security in particular. The private industry actually has a much more muted correlation to unemployment usually with a one and a half year lag. And I'd say, you don’t spend pretty successful as having even less of a correlation to the point where it almost was none after the financial crisis. Now that doesn't suggest that there'll be none in the economic challenge that we're headed into right now, but reasons at least for optimism, you should think about pretty disciplined underwriting approach and benefits management approach. The second thing we'll watch pretty closely is just the more short-term impact of a lot of healthcare very appropriately focused on response to the crisis. So, Steve mentioned a little bit of problems in the UK just getting to the information that you need to adjudicate and get people back to work. At this point, we're managing through that pretty well here in the U.S., but we will watch that over the next couple of months as well.

Thank you.

And our next question will come from Alex Scott with Goldman Sachs. Please go ahead.

Hi, good morning. First question I had was just on the $2.1 billion, if you could kind of shed a little more light on the interest rate piece of it? I know as mentioned that it was out of year end '18. I'm sure lower rates have been contemplated to some degree, but rates are down 200 basis. It's a 10-year level since then. So I was just interested like how it works in terms of the rate assumption. Is this starting at the current spot rate and grading up to some level, any clarity you can give there would be helpful?

Yes. Alex, this is Steve. I'll address that for you. Yes, so it's interesting. The effective date, financial statement effective date of the examination was December 31, 2018, just because of kind of the timing of when they kicked off the exam. But yes, we brought forward kind of how we thought about assumptions to more current levels of both experience and interest rates and just the market environment. So probably the best way to think about the interest rate assumption is first of all there is no kind of regression to a longer term rate. It's more of a flat rate forever that's built into the new money assumption right now. The other thing to think about is it's based more on short-term historical averages for the treasury. And so, it would ring into kind of the market environment at the end of 2019. Now where we are now, obviously is a little bit lower than that, but it did roll forward the treasury rate environment to the end of '19. And then it builds in just what our expecting credit spreads would be for the types of investments we invest in based on our portfolio investment strategy. So the way to think about it is somewhere in the high 4s for kind of an all in new money yield.

Got it, okay. And then the follow-up question I had was, if you could just help us walk through how to think about the statutory capital generation and then sort of sources and uses. I think in the past you've talked about, I think it's like 1.1 to 1.2 of stat earnings, and I just want to think through, so you've got the 400 for the time being in Fairwind and First Unum you've got this new reserve build to consider. And then is there anything else we should be thinking about in terms of dividend coverage? And at what point if you do start to see credit, if you started to see the credit environment deteriorating, would you take a harder look at what you're doing with the common dividend?

Yes, now great. So yes, I'll try to walk through all those pieces. So yes, our statutory capital generation we have about $1 billion right now of kind of traditional life company income. We pull off of another $100 million to $200 million of cash flows between investment management fees and other things from the operating companies up to the holding company. What we've seen so far this year is we had a really good first quarter statutory earnings quarter. We were right around $330 million. In essence, what that did is it helped pay for the impairments that we had on a statutory basis. If you look at our income after -- the impact of impairments in the first quarter, it was about 250. So really we're right online to generate $1 billion of earnings. So we kind of feel like we've paid in the first quarter for a lot of the impairments that we expect to see in our portfolio. Then yes, you roll that forward to the end of the year. At the end of the year we'll look at contributions down to the subs. We were expecting somewhere in that $400 million level. The Maine exam resolution will be incremental to that. We talked about the range of the reserve increase, that'll be somewhat less just because of the impacts of taxes and other things going on in Fairwind. But the one thing too that I might note is it did become official recently that the NAIC has pushed off the implementation of their C1 risk factor changes. So that does also give us some cushion against what our original capital forecast was. And then you layer in suspending share buybacks and so that generates another $400 million. So we actually feel pretty good, knowing what we know now, we're pretty confident in being able to hit our capital targets by the end of the year building in what we expect for downgrades. I noted that we have about $1.3 billion of downgrades built into that capital plan, and we did see some of that in the first quarter. We've seen a little bit more in April, I noted in my comments, but we're planning for quite a bit more in the increase in risk based capital requirements that that will entail.

Thank you.

Our next question will come from Erik Bass with Autonomous Research. Please go ahead.

Hi, thank you. Would you mind going into a bit more detail on your outlook for premiums across the different business lines? Maybe also talk about how the outlook could differ, I guess in this recession from prior events, given that you have more voluntary benefits? Maybe also what assumption you're using for unemployment?

Go and take that Mike?

Yes, sure. Maybe I'll start a little by giving you an overview of what the group insurance lines look like here in the U.S. and then Tim Arnold is on the phone. He can talk a little bit to voluntary and Peter if you want to hit International very quickly. And I'd say we hit it a little bit at the beginning of the call, but I would say premium is going to be pressured at the individual member level most acutely in the small end of the market here and in the voluntary lines. I think when we look at that and we look at muted sales, particularly here in the first half of the year, we would sort of be looking at a roughly flattish kind of premium number versus the kind of mid-to-lower single digit growth that we would have otherwise been anticipating. I think the good news for us is that we tend to be overweight sectors of the U.S. economy that are less economically sensitive. So if you took things like retail, travel, leisure, which might be 20% of employment here in the U.S. for our book of business, that's going to be about 8% of our total exposure. So as we work our way through this downturn, I think we will be - the impact on the book will be a bit more muted. Tim, do you want to talk a little bit about voluntary benefits?

Sure, yes. Our models follow most of the economic models that we're seeing where the second quarter is going to be the most challenged quarter for growth and then recovery beginning in the third quarter and building over the balance of the year. We are definitely seeing pressure from a sales and persistency perspective for the book at Colonial Life and then Unum. A couple of bright spots though, this environment, you've mentioned unemployment, and as we see unemployment increasing, we are seeing actual improvement increases in agent recruiting. Over the last three to four years, we've been busy building a digital toolkit that is enabling many of our agents to continue to be successful even in a very challenging environment. So even though it's challenging, there is a few bright spots on the horizon. Peter?

Great, thanks. Yes, so UK slightly different than the U.S., so we're seeing a longer lead time in terms of the impact on premium and sales. So actually what this crisis has done is it's really reinforced to people the value of our benefits. So we're seeing persistency hold up well. We're still seeing our ability to get price and rate increases through, and that pipeline helped in the first quarter, and I think it'll help the second quarter. We do see the same trends that Mike and Tim talked about. So smaller businesses, core business sales is going to become quite challenging as we get into the second half and we come back online effectively as an economy and businesses go back to work. So we'll definitely see some fallout there. But overall, we still see premium growth driven by that rate and persistency in the year. Unemployment here is going to go through that 4% to 7% is the latest prediction. Clearly, it's hard to call exactly, but I think we feel pretty good about where premiums are going at the moment given the environment we're in.

Thank you. And then if I could just ask one follow-up on that, I mean as we look towards 2021 and I think this year people have made their benefits selections, so clearly if you lose your job that would affect kind of premium contributions. But do you expect any changes in kind of election behavior and what people may do for their benefits going into future years or into 2021?

Mike, do you want to give an insight on that?

Yes, it's actually a really a good and important question. I'll just pick up on a point that Tim just made that we're seeing across a number of our lines of business. So I think a reality that's emerging out of the current pandemic has increased awareness, sensitivity, and demand for basic financial protection across the enterprise. That's really what we do. And so, where we are getting in front of folks and increasingly doing that through digital means, but where we are getting in front of folks, we're seeing good continued take up. I think that's actually going to play really well for us as we get to the fall whereas businesses start to reopen, people get back into the office and back to work. I think they're going to take with them this tailwind around the need for financial protection. I think the other place that we see it is actually at the client or at the employer. So think about the HR person that's navigating the current situation. What we're seeing, we actually just did some outreach proactively through a survey to clients as we're seeing it even for those clients that are needing to furlough workers, nearly half of them are going to continue the payments on their voluntary benefits, at least for the first month or so. So I think our clients are also seeing and feeling firsthand the importance of these benefits. So it's going to be a challenging year, no doubt about it in over the next couple of quarters. But I think the long-term impact is a very real one around reinforcing the importance of these benefits and I'm optimistic about how the fall enrollment cycle and headed into 2021, how take up rates are going to go?

I think it's an important point or two. It’s just when you think about the overall business model. So we are withdrawing our outlook for the year. That's not about our business model. We actually think we’ll perform pretty well in this environment given everything. It's just the noise in the environment around us. It's telling us that's probably the smart thing to do right now. So I think what you would have heard through the course of today is the business model still works and still provides key protections. People will need those protections when they go through a period of time of evaluation. And at the same time overall, returns in our business our ability to manage through these periods of time, we feel pretty good about all that. So I want to make sure you realize that removal of the outlook is much more about the environment than it is about our belief and the ability of our business model to perform through cycles.

Got it, thank you.

And we will take our next question from Humphrey Lee with Dowling & Partners. Please go ahead.

Good morning and thank you for taking my questions. The first one is just a clarification question for Steve. You mentioned that the main regulators agree with you in terms of the peak research, but just essentially disagreeing on the timing of when to reach that. Is that right?

Yes, that's right. So if you think about – one key point in all this is, when we talk about adjusting our assumptions to create margin, it's in the assumptions that we use for our premium deficiency reserves. So it's not the underlying statutory reserve assumptions. And as you might recall, our statutory reserves grow at a faster rate than our best estimate. So those were already planned to grow faster than our best estimate and then peak at a certain point with incorporating these new assumptions that Maine prescribed to us, that's going to grow at a faster rate, but it does peak at the same place. It just peaks several years prior to what we had anticipated in our normal statutory reserve calculation.

That's helpful. And then in terms of the capital contribution to Fairwin and I think New York, I think you mentioned that - you had mentioned in the past that Maine assets has been in the $400 million range, but we grade down to $200 million over time. Does this change to how that grading pattern would be this reserve build as well, so that essentially taking longer to get to the $200 million or it doesn't change?

No I mean, if you set aside our need to fund this additional reserve, that pattern would be the same, but you can’t think about probably just layering this on top of that expected pattern?

Got it, thank you.

Yep.

And with no further questions, I'd like to turn it back to Rick McKinney for any additional or closing remarks.

Great, thank you, Savannah. I'd like to say everybody thank you for taking the time to join us this morning. Savannah that now completes our first quarter 2020 earnings call. Thank you.

And this concludes today's conference. Thank you for your participation and you may now disconnect.