Kathleen M. Gutmann - United Parcel Service, Inc.
Management
From a customer perspective, I would add that as I mentioned in the opening, collaboration is critical, deep and broad, and the UPS team is now considered trusted advisors to our customers. We've gone through an extensive forecasting process. And also enhanced by some of the learnings from last year, we do this now by location, by product, and we've gone further within our customers' organizations, so that we encompass merchandising, marketing, fulfillment, as well as transportation. All of that leads to mutual success. We've jointly agreed upon special operating plans to help smooth out some of the peak periods, such as the Monday spikes that would be leveled off by operations opening on Cyber Weekend, as well as Super Weekend, and the customers are absolutely participating in that. Better utilizing for the first time Saturday delivery and Saturday pickup, which is market-leading and has been embraced by our customers. And then, of course, the control tower, which we continue to enhance over the years, finding ways to say, yes, more often to un-forecasted needs, and aligning it with the availability in our network. And along those lines, we've continued to reinforce that it's important to align the price with cost of delivering this value and customers are working to ship volume in two weeks to minimize the impact of the surcharge. But if needed in those weeks, the surcharge applies to those packages. So a joint effort and, again, one that we're confident and will lead to success at peak season.