Samuel Mitchell
Analyst · Seaport Research.
Yes, it's a great question. And we're watching the consumer dynamics really closely these days as other companies have shared pressure from inflation on consumer behavior. Our customers have been holding up really well. Our demand and transactions have held up really well even through this period of $5 gas, and so that's been good to see. Our ticket performance has been roughly where we would expect it to be, too. And so the higher oil change price, we haven't seen have that negative impact. I think that's one of the real strengths of our model is that people, even in challenging times, they continue to take care of their vehicle and get that preventive maintenance done. But I would add, like we were looking at results and just digging into it on a regional basis, too, and looking for price sensitivity issues. And we could be seeing some signs of price sensitivity in certain regions on the additional services. And so that's something that we have to be really sharp on and make sure that we adjust our marketing programs appropriately so that we don't lose traction there because those additional services are really important to our model, and we think they're important to customers caring for their vehicles, too. So we'll continue to report on what we're learning and how we think it -- what it means for our model. But long term, as we move through challenging periods, the customer is incredibly resilient and when it comes to taking care of the vehicles, and a lot of that has to do with the value that we're delivering in the stores, too. And that's what really is the most important thing for investors to consider when they look at the Valvoline model is that we've built up considerable competitive advantages in how we service the customers, providing incredible convenience, I think, better than anybody else, with both the speed of service and the quality of service, too, where it's all about building trust with customers. Note, there's never any pressure to sell with our customers. And when we look at some of these broader market dynamics, and in particular, the fact that we're only doing, even in the DIFM market, 5% of all the oil changes out there. And we talked about the opportunity to increase our store count, that's one aspect. But the other aspect is the fact that -- there's a real shortage of mechanics at dealerships and tire and repair, and that creates a real problem for them to even be able to do preventive maintenance as they focus on repair. And so I think the opportunity to see more preventive maintenance come our way is really substantial. And so big picture is that despite any macro environment challenges, the opportunity for Valvoline to leverage our model for consistent and long-term growth is really substantial. We look forward to sharing more about that in the future.