Good morning, and welcome to the Verizon Fourth Quarter 2018 Earnings Conference Call. At this time, all participants have been placed in listen-only mode, and the floor will be opened for questions following the presentation. [Operator Instructions] Today's conference is being recorded. If you have any objections, you may disconnect at this time. It is now my pleasure to turn the call over to your host, Mr. Brady Connor, Senior Vice President, Investor Relations.

Thanks, Brad. Good morning, and welcome to our fourth quarter earnings conference call. This is Brady Connor, and I am here with our Chief Executive Officer, Hans Vestberg; and our Chief Financial Officer, Matt Ellis. As a reminder, our earnings release, financial and operating information, and the presentation slides are available on our Investor Relations website. A replay and a transcript of this call will also be made available on our website. Before we get started, I'd like to draw your attention to our Safe Harbor statement on slide two. Information in this presentation contains statements about expected future events and financial results that are forward-looking and subject to risks and uncertainties. Discussion of factors that may affect future results is contained in Verizon's filings with the SEC, which are available on our website. This presentation contains certain non-GAAP financial measures. Reconciliations of these non-GAAP measures to the most directly comparable GAAP measures are included in the financial materials we have posted on our website. The quarterly growth rates disclosed in our presentation slides and during our formal remarks are on a year-over-year basis unless otherwise noted as sequential. In addition to our comments today, on February 21st, Verizon will be hosting an Investor Day event in New York City, and we will be webcasting presentations by Hans and the leadership team. More information about this event will be posted on our IR website. Now, let's take a look at consolidated earnings for the fourth quarter and full-year. In the fourth quarter of 2018, we reported earnings of $0.47 per share and full-year earnings of $3.76 per share on a GAAP basis. These reported results include several special items that I would like to highlight. Our reported earnings for the fourth quarter include a net pre-tax loss from special items…

Thank you, Brady, and good morning to everyone. This was truly a great year for Verizon. I’m so proud of our team and what they have accomplished in 2018. As I traveled around and met with our employees and loyal customers, I have seen firsthand the great work that they are doing in pioneering solutions, focus on creating value and meeting customer needs. We’re on the forefront of technology innovation as to provide our customers with fantastic experience on our networks. 2018 was a remarkable year. We delivered solid financials, returned value to our shareholders and strengthened our balance sheet as we continue on our trajectory to achieve a pre-Vodafone credit rating profile. Our capital allocation remains disciplined and focused on as we invest in our networks and put our Board in a position to maintain our consistent approach to the dividend. Financially, on a like-for like basis, 2018 was highlighted by a strong wireless service revenue and earnings growth. This is a testament to Verizon providing the best wireless experience on the nation's best network. Our bottom line performance was delivered through a combination of these revenue growth and our business excellence initiatives, which drove cash savings across the Company. We widened our network leadership position in 2018 and continued our momentum in delivering solid financial and operational performance. Our networks remain best-in-class and our performing better than ever, as evidenced by recent wins from J.D. Power and RootMetrics. We extended our leading wireless performance as we enhance our network and deliver the personalized experience for all our customers. 2018 was a year of 5G firsts. We were first to complete an overlay of data transmission on the 5G global standards. We were first to complete the first 5G data session on a smartphone. And in October, we proudly were the first in the world to commercially deploy 5G with our 5G Home product. As is seen in the year, our confidence is high as we’re heading to the 5G era and the beginning of what many sees as the fourth industrial revolution. Operationally, we’re now transitioning [ph] for Verizon 2.0, which is the realignment of our operations to better focus on our customers. This new operating model realigns our customer-facing units into consumer, business and Verizon Media Group. This will enable us to leverage our scale and infrastructure to create better solutions for our customers. We expect Verizon 2.0 will go live in the second quarter of 2019 and our results for the second quarter will be presented under the new structure. This transformation in how we face our customers is matched with the transformation under our business excellence initiatives where we recently announced our voluntary separation program and plans for our IT outsourcing. Together, these initiatives, along with our Verizon 2.0 operating model, position us to be even more competitive in a rapidly changing environment. Now, I'll hand over to Matt to talk about the financial and operating results of the businesses, starting with slide six. Matt?

Thanks, Hans. In the fourth quarter, total operating revenue as reported was $34.3 billion, an improvement of 1%; and for the full-year, 2018 revenue was a $130.9 billion. Excluding the impact of the new revenue recognition standard, total revenue was $34.1 billion in 4Q, up 0.5%. For 2018, on a comparable basis, excluding impacts from revenue recognition, divestitures and partial year impacts from acquisitions in the media group, adjusted operating revenues grew approximately 2.2%. The primary driver of the increase was continued wireless service revenue growth driven by step ups in access and net account growth. In the fourth quarter, consolidated adjusted EBITDA, excluding special items, totaled approximately $11.0 billion, compared to $10.7 billion last year. For the full-year, consolidated adjusted EBITDA, excluding special items, totaled approximately $45.6 billion, an increase of 3.1%; and consolidated adjusted EBITDA margin was 34.9%, slightly lower than last year's margin of 35.0%. Our business excellence initiatives produced cumulative cash savings of $2.3 billion in 2018. For the full-year, the mix of activity skewed more towards capital reductions than OpEx savings. The voluntary separation program gives us a good starting point for further benefits in 2019, and the program remains on track to achieve our goal of $10 billion of cumulative savings for the full-year period. Let's now turn to our cash flow results on slide seven. In 2018, Verizon significantly strengthened the balance sheet with strong cash flow while continuing to efficiently invest for sustained network leadership. Full-year cash flow from operations totaled $34.3 billion, up $10 billion year-over-year. Year-over-year improvements in cash flow from operations was driven by strong operating results, recurring and nonrecurring tax reform benefits, reduced headwinds from the wireless device payment model, as well as lower discretionary pension and benefit contributions. Full-year capital expenditures were $16.7 billion, in line with…

Thanks, Matt. Verizon’s strategic priorities for 2019 all clear. I have outlined five priorities with my team that focus on our customers, financial performance, 5G leadership, our valued employees, and Verizon's role in creating benefits for our society. First, we will redouble our long-standing excellence in customer satisfaction. This customer centric mentality has always been one of our core assets and will become even more essential as innovation continues to accelerate. Second, we'll build on the momentum of our strong 2018 financial and operating results. Today, we're growing the business, strengthening the balance sheet, and improving the cost structure to compete in the environment. In the future, we will enable and monetize new use cases on our advanced networks. Our third priority is to extend our leadership in 5G. The cornerstone of our strategy continues to be our best-in-class network. We have demonstrated our network leadership through every cycle from analog to 4G. We run to and embrace the challenge of deploying the best technology for our customers. Whatever is technology such a small cells, dense fiber or LTE advanced features, Verizon has a proven track record of setting the gold standard for others to follow. In return, our consistent investment in our networks, particularly 5G will pay dividends as well as we advance and lead the industry into the fourth industrial revolution. Not too long ago, they mere thought of having a 5G network before the beginning of the next decade would have seen implausible, but we pushed the industry to get there faster. As a leader and catalyst of change, we advanced 5G development and delivered to the word the first two 5G deployments in 2018 with our initial four commercial markets, and this is real 5G. This is a completely transformative experience that gives customers speeds, measuring…

Thanks, Hans. Brad, we are now ready to take questions.

Thank you. [Operator Instructions] The first question will come from Simon Flannery of Morgan Stanley. You may go ahead.

Great. Thank you very much. Good morning. Hans, I wonder if you could give us an update on 5G Home. When do you expect the standards-based gear to be available? And what does the CapEx guidance really imply in terms of homes passed this year and the progress towards the 30 million? And then, any commentary on the handset outlook for mobile 5G and what we should expect on that side this year?

When it comes to the 5G Home, we are so thoughtfully deployed in the four cities that we decided for. So, what we’re waiting for right now is the CP equipment for 5G Home. And as the industry is evolving, the first focus for the industry is actually to do chipset for smartphones and then secondarily the next generational chipset comes on the CPE side. We definitely believe that this year, we will get CPEs on the NR standard in the second half of 2019. So, that's where we are. We’re building the network as we’re speaking. And as soon as we see the availability of the CPEs, we will of course -- getting that out in the marketplace. And that of course subsequently answers the question on handset as well. We’re going to see handsets coming out in the first half of 2019. As you know, we have announced two phones, one from Motorola and one from Samsung. The one from Samsung has not been seen yet but hopefully it will be seen soon. And as soon as those are ready, and we have been together sort of interoperability testing that, we’re going to launch that. Remember now that the network is a multiuse network. So, the home and the mobility is the same network we’re building. We’re not building two different networks. So, it’s more what type of devices you’re connecting to the network. And then, ultimately, on the question on CapEx, I think Matt guided our CapEx, which has been consistent over the years. We are doing everything. Remember, the majority of investments in the 5G network is coming with the fiber networking we’ve been doing, the passive asset we’re doing, the intelligent edge network design that we’ve been working on for years, and then, of course, you have the equipment coming at the end of it. So, we are actually -- been for several years investing into be prepared for the 5G, and this is including the CapEx guidance for this year for obvious reasons.

The next question will come from John Hodulik of UBS. You may go ahead.

Maybe a couple of quick questions for Matt. On the wireless side, you saw ARPA decline a little bit in the fourth quarter versus the growth in the third quarter, and you saw decel in the service revenue growth. What's driving that decline that we saw this quarter? And, are the sort of benefits of moving to the unlimited sort of fully reflected in the decline we're seeing, and how do you expect that to turn going forward? And then, on the free cash flow, thanks for the CapEx and the taxes guidance. Any other sort of things you should be thinking about as we look to free cash flow in ‘19 from a pension contribution or working cap standpoint? Thanks.

Thanks, John. So, on the wireless service revenue, I think, as you look at the fourth quarter number, what we have is, we continue to have good underlying momentum in the wireless service revenue, whether you're talking about the social service revenue line, or whether you're looking at the ARPU line. But, there is little bit of noise in the fourth quarter number that masks that growth. So, let me just give you a little more detail. In 4Q, both in ‘17 and ‘18, we had some nonrecurring items that gives us that 1.9% year-over-year increase, which as you say, slightly lower than the past two quarters but still certainly a good positive number. 4Q in ‘17, we had a positive adjustment related to our wholesale revenues, and that adjustment didn't repeat this year. So, we're lapping that adjustment. Additionally, this year, we had a couple of items go the other direction, including some service credits related to that we granted customers impacted by natural disasters. So, when you compare those, you remove those, the underlying core retail postpaid service revenue increased sequentially, had good momentum year-over-year, in line with what we saw in 2Q and 3Q. And importantly we start 2019 billing more accounts and at a higher ARPA than we started last year. So, it's a good place to be. I think, we continue to see opportunity to increase service revenue in 2019 by adding accounts as we did last year, but also increasing ARPA. There is still significant headroom for us to move customer to unlimited and step them up when they're in unlimited, adding more devices to accounts. So, I think the momentum we saw in ‘18 will certainly continue into ‘19 in a good way. On the free cash flow, so, we don't actually provide, as you know, a free cash flow guide for the year. We did talk about the fact cash taxes will be higher. As I think about cash flow for 2019, there's five major items I would think about, a couple of them in the positive direction. We certainly expect the core EBITDA of the business to increase year-over-year. Additionally, last year, we had $1.7 billion of pension and benefits contribution, so we would not expect to be at the same level in 2019. And the other direction I mentioned in the prepared comments, the higher cash taxes, will also have the payments related to the voluntary severance program; all of those cash outflow will be in 2019. And we do expect CapEx to be higher part slightly year-over-year too. So, when you net those items together, you can kind of get to a view for 2019 cash flow. But certainly cash flow in 2018, very strong, $34 billion, up $10 billion year-over-year. We're proud of the progress we made there and will certainly look to build on that in 2019.

Thank you. The next question will come from Philip Cusick of JP Morgan. You may go ahead.

Hey, guys. Thanks. Two if I can. How should we think about wireless EBITDA in 2019, given your continued cost focus, and the comment that 2018 cost savings were more focused on CapEx than OpEx? And second, on the balance sheet, I wouldn't let you get away without talking about leverage, 2.3 times today and headed lower. Can you think a little bit for us about priorities for cash flow from here? Do you see buying assets like spectrum or fiber that could lever your back up or should we start thinking about capital return in the next couple of years? Thank you.

I'll start with the second one down on the balance sheet. So, you say good progress on the leverage ratio on a net debt-to-EBITDA from 2.6 to 2.3 during the year. As I think about hitting into 2019, our capital allocation priorities haven't changed. We'll continue to be disciplined in how we deploy capital. Our number one priority is investing in the business, whether that be CapEx or whether that be other ways we can invest in the business. After that, we certainly -- the dividend continues to be very important to our shareholders. And then as we said, we continue to strengthen the balance sheet. In addition to the reduction in the leverage ratio, I’d also point out, in the past couple of years, we've made approximately $5 billion contributions to our pension and benefit plans. And so, our funded status on our pension plans in the last couple of years has gone up from approximately 70% to 90%. So, some really good progress there. We'll see how the year plays out. We certainly expect to continue to improve, strengthen the balance sheet. And we'll also look for opportunities to grow the business. And if there is still cash left over, we’ll decide what to do at that point in time. In terms of the wireless EBITDA in 2019, look, I'll start at the top of the income statement, and we expect service revenue to continue to grow. So, that's the tailwind that we have coming out of 2018 and will build on as we get into next year. So, we'll have some growth there. And then, as we continue to focus on the cost side of the business, obviously, we've got 10,000 people leaving the business over the course of the next few months that will have a positive impact on the EBITDA. And we continue to look for other ways to continuously make our business more efficient and competitive. So, I think you should see some good EBITDA trajectory as we go through 2019 and that will help contribute to the cash flow, as we talked about.

And I can only add that on the question about CapEx and OpEx and in ‘18, we had more cash savings on the CapEx. We will continue with our disciplined way of the business excellence program, both on CapEx and OpEx. And I think that in ‘18 we show that we did everything we wanted to do on CapEx. At the same time, we actually became more efficient. And I think, the program we have put in place is very rigorous and very good. And that brings us all are benefits that we need to get from the investments at the same time as we’re getting the efficiency. So, that's very much part of it, but we also look very much for the top-line, as Matt talked about. I think, it's a combination with the new leadership team coming into the second quarter, I think we want to have a great focus on it.

The next question will come from Brett Feldman of Goldman Sachs. You may go ahead.

If you don't mind, I was hoping maybe you clarify some of the comments you made around the EPS guidance and some of the drivers. So, you're basically saying that you expect earnings exclusive of the new lease accounting to be similar or effectively flat this year. And I think you indicated that there's essentially about a $0.14 headwind from the ASC 606, you had $0.28 benefit in ‘18. I think that goes to about 14 this year. And I just wanted to clarify. I think you also indicated, there's another say $0.10 to $0.14 coming out of the higher tax rate and the increase in interest expense because of putting spectrum into service. So, all in, those items are $0.24 to $0.28. Is that the point you made?

Yes. Good morning, Brett. Exactly. So, yes, you heard the guide right. On a GAAP basis, prior to the lease accounting, roughly similar. And you're right, within there, and we’ve talked about this I think on the third quarter call, you have these headwinds from 606, and that's $0.28 of the benefit in 2018. We said roughly half going the other way in ‘19. So, you're right. That's around $0.14, and then, a couple of other items below the line that we talked about in the prepared comments. So, as we deploy the AWS-3, we’re capitalizing less of our interest expense. So, that creates a year-over-year headwind; that doesn't change the cash flows of the business one bit. And then, on the ETR, we have the same guided range this year as last year, 24% to 26%. Last year, we ended up with 24.2%. We had a number of nonrecurring items that had us at that lower end of the range. Going into the year, we don't necessarily have line of sight, the same amount of the nonrecurring items this year. So, at this point, we’re planning on being closer to the middle point of that range, and we will see how that plays out. But, as you say, when you add those up, you’ve got about $0.24 to $0.28 of headwinds. And so, that means you have operational year-over-year improvement of a similar amount that get you to that guide. So, I think what you see over the past couple of year here, Brett, is certainly in ‘16 and ‘17, we had a business that was pretty flat to the revenue and earnings line. And then in ‘18, when you adjust that for the impact of tax reform and 606, we had 3.5% increase in EPS, and that was even with some headwinds in there from the share count dilution from Straight Path and couple of other items. So, good EPS growth in the core business in ‘18, and then you see us building on that in ‘19. And we tried to provide a little more color commentary in the prepared remarks, so you get the flavor of it and get some of the puts and takes to get us to the overall guide. But certainly, it’s based off of the core underlying business continuing to grow year-over-year.

And if you don’t mind, just a quick follow-up. You walked through the wireless components that are driving that core growth. What have you assumed for -- in your outlook for 2019 for Verizon Media services? I believe it was dilutive to earnings in ‘18, what are you assuming that impact will be this year?

So, Verizon Media Group, certainly, we talked a lot about in the second half of last year. We didn't provide a breakout of the earnings, not going to now. But certainly, when you saw a negative 6.9% revenue growth in 3Q and negative 5.8% in 4Q, it wasn't as much of a contributor to earnings, as we would've liked it have been last year. The assumption, as we head into this year's is they will make progress on the revenue line. And as they make progress on improving that revenue trajectory, it certainly will have a -- will change the earnings side as well. So, we think that they’ve got some good plans in the business, we now need to execute against those, get the revenue trajectory turned around, and that will then impact earnings in a positive way as well.

Thank you. The next question comes from David Barden of Bank of America. You may go ahead.

I guess, a couple for Matt. You are focusing on the wireline side, Matt, kind of pros and cons we saw, little bit of an uptick in enterprise; we saw a big step down in wholesale; and margins really kind of came off in that division. And I'm wondering if that's going to be kind of a focus for the voluntary separation program that you've undertaken, and that's where you are going to see some of that. So, if you could kind of walk us through the drivers on the wireline side. The second question is just for the sake of thinking about 2019, where are we going to see the IFRS 16 lease accounting changes kind of have an effect on the -- on the business on the income statement would be helpful. Thank you.

Thanks, David. So, on the wireline side -- and I'll ask Hans to add a couple of comments as well around it. But certainly, the ongoing secular decline in some of the legacy technologies, that continues. What's encouraging in the business is as we build out our fiber assets and the opportunities that creates there, some of the incremental technologies we're deploying in the area, like SD WAN, we're seeing some good progress to offset those secular declines. So, we will continue with that. And then, as you rightly say, as you think about the margins, as you head into ‘19, wireline will see a good part of the benefit from the voluntary severance program. So, that in addition to the other ongoing cost actions that we continue to take, should be of assistance to the wireline margins in ‘19.

Yes. And if we look at the whole wireline team, as you rightfully pointed out, we have a secular decline in certain areas there. But to be honest, we also see with the assets we're now bringing out with intelligence edge network, we see possibility for many new solutions, sort of coming out of our customers based on the fiber we're deploying, but also when it comes to SD WAN and a couple of other very important solutions that are bringing out. At the same time, the small and medium business segment is very important for the U.S. economy where we are well-positioned. The wholesale has of course come down a little bit. But remember, now, we are deploying more infrastructure than ever before. So, I think that over time, but it will take some time, we'll definitely see even more possibility there. We have a very focus on that team to actually break the trend. We have now been coming down for -- when it comes to growth, I think the team is really focused on getting new products out. And we have a really good customer base to hold the wireline business. And as we move into the second quarter and our customer centric organization, it will even be more important with these customers that we can orchestrate with all our product portfolio from wireline, wireless, the IoT business et cetera. So I think we're really focused on coming back to growth. At the same time, you see that we're taking out costs. So, we see that we're managing that. So, again, we have a surgical focus on actually top-line, but at the same time seeing that we are managing our cost basis at the same time. And I think that Matt and the team are on to that operation all the time and we will continue so in 2019.

Yes. On the lease accounting, David. So, couple of different things. On the income statement, as you heard upfront, we expect $0.01 to $0.02 of headwind per quarter. That's going to come mostly above the line. There may be some initial adjustments that will hit below the line but mostly above the line. If you think about it, there are some costs upfront costs associated with leases that we historically would've capitalized under the old rules that we won't necessarily be able to capitalize all those rules -- all of those upfront costs under the new rules. So, that's where you'll see some of the change come through. From a balance sheet standpoint, we will be grossing up both the asset and liability side of the balance sheet. At this point, we expect in the $21 billion to $23 billion range. So, that's the impact, you should see come through in the first quarter of 2019 from adopting that new standard.

The next question comes from Craig Moffett of MoffettNathanson. Please go ahead.

I wonder if we could just stay with the discussion of wireline for a second. Matt, when you were talking in your prepared remarks, you talked about pressure from programming costs. I wonder, if you could just think about kind of the Fios Video business for a moment. It seems like you've been hitting on some of the same themes for a while now, and that it may be right for sort of reimagining what you do with that business. Can you just talk about your strategic thinking about how long does it make sense to stay committed to a linear video product for Fios versus sort of repositioning it along with your 5G product as really almost a pure connectivity service, focused on broadband?

So, as you say, a number of the trends we've seen in wireline have been ongoing for a number of years, including the increasing content costs. So, we continue to look for creating different options for customers that make sense for the price points you can then put in front of customers. And so -- but we don't expect the trajectory of content costs to change significantly over the next few years, unless we take some actions. And if we have the opportunity to provide customers with different ways of getting to the video content they want, we will certainly be excited about doing that. So, ever since we did choice TV, about four years ago now, we've been looking ways to get customers better choice around the cost of getting their video product, and we’ll continue to do that.

And I agree with Matt here. We will of course over time see that we can create optionality for our customers to choose between different solutions for their TV viewing. So, we will have that definitely in our pocket. Initially, of course 5G Home has been focused on other cities than our footprint for Fios. But ultimately, we need to see that our customers have all the choices when it comes to how they want to consume the video. We see the trends in the market. And as Matt said, we're working hard with our cost in Fios all the way from content to other cost elements and see that we're managing that well. But ultimately, we need to create optionality for our customers. That's what Verizon always has done and that we’ll continue to do.

I guess, if I just -- if I were going to paraphrase, it sounds like you still believe the linear video product is still helpful in your ability to market Fios Broadband, and the Fios Broadband is not more competitive on its own as a broadband only product?

No. I think that first of all, there we’re going to manage our customers and see that they are getting what they want, and we're going to follow the market very closely. But, we still have plenty of customers using our Fios business on the linear TV and we will continue to serve them if they think that's important. But at the same time, we’re going to create optionality; and that's the way old the job that we have as a tech innovator to constantly innovate and bring new solutions to our customers as the markets are evolving. So, we're going to see that the ones having Fios getting that; we have upgraded our Fios technology during 2018 and 2017 after a while of holding back a little bit. You'll see that the ones that our customers that feel that is good service, they are getting more of the service as well. So, we will continue with that but at the same time, create optionality over time. That’s what we’re going to do.

The next question comes from Michael Rollins of Citigroup. Your line is open.

Just a couple if I could. First, going back to the comments for expanded commercial launch of 5G in 2019. Can you frame how much of the country Verizon will cover for mobile 5G by the end of ‘19 and maybe also by the end of 2020? And then, secondly can you quantify the specific potential earnings benefit from the voluntary separation program, once it fully rolls through the financials?

If I start with the 5G, we have not disclosed where we are on the deployment. I can say, we’re deploying as fast as we can. And much of the work that we've been doing last couple of years is of course to prepare everything from the fiber to the agreement with the cities to getting the intelligent management network from the transport network, core network all out to the access. As the industry matures, the equipment is maturing for NRs, [ph] so we can bring that in. And we actually have quite a lot of deployment already of those types already base stations. So, we will come back to that when we commercially launch that, what we have noted. It’s nothing we want to disclose for competitive reasons. So, I wouldn’t talk about it right now. But, I think what is important to understand this lead that Verizon has on 5G. We have been on to this for several years, including the millimeter wave where we already have commercial service, where we of course not only understand the engineering of the 5G technology and the spectrum, it’s also all the way from operations, marketing, installations all of that. And that is extremely valuable insight when we want to go fast as soon as we see that we have all the pieces that is needed for launching 5G Home or 5G mobility with ecosystem there and all of that. So, again, we have triggered the industry to be probably one and half to two years ahead of the schedule of 5G. We think that is enormously important for Verizon to be on the forefront of innovation. And we want to push that and said, we’re nothing holding back coming out to 5G; it’s more that we just need to see that the ecosystem is equally ready as Verizon is right now.

Hey, Mike. On the voluntary benefits, as we announced, 10,000 people coming off payroll in terms of the benefit this year, they come off in predominantly three different waves. Some came off at year-end and we’ve got a couple of additional waves coming off, so that factors in. We will have a small amount of backfills, not exactly the same position but as we re-imagine the work, but net, net a significant -- down the vast majority of that 10,000. So, the timing at which people come out will matter. Remember, the charge we took was $1.8 billion. We haven't disclosed what we expect the income statement benefit in 2019 will be. But certainly, we expect to get a good payback on that initial cost of doing the severance. So, you should expect a pretty significant benefit in 2019. And as we continue to change the way the work gets done, those heads don’t come back into the business and that should be a sustainable cost improvement as we go forward.

And I just want to put it in context, and remember, we started with a large transformation in the network and by that a lot of new ways of working. Then secondly, on top of that, we also define a new way of working with our IT where we have a fairly large outsourcing ongoing; at the same time, we have the voluntary program. All in all, it's our way to prepare ourselves for the future to be even more efficient, so we can be even more agile in the future. And you saw also lot weak, I guess. We announced also that we're doing a work in the Verizon Media Group where we are reducing. And all in all, it's part of a large transformation for us to prepare, doing that when we are as strong as we are right now. So, we’re actually coming out there when the competitive landscape continues to be around and what's happening, we want to be agile and much more quick on own investments et cetera. So, I think, it's a larger transformation, the third part of that transformation of course, the Verizon 2.0 that we are implementing in the second quarter in order to have much more customer centric solutions for our customers. And that's based on our assets, when it comes to the network or brand and our distribution and seeing that work excelling in this marketplace. So, that is -- you need to put that all in a context when you think about what we're doing right now. And I think I've been here now for quite a while, I see the response of the organization be very positive to all these changes to see that we continue to be the leader in these markets.

Thank you. The next question is from Matt Niknam of Deutsche Bank. Your line is open.

Hey, guys. Thanks for getting me in, just two brief ones if I could. First, have you seen any signs of impact in the business from either a small and macro backdrop or the government shutdown earlier this month that we should consider? And then secondly on a wireless competitive landscape, can you just talk about what you saw in the marketplace in 4Q, and whether anything is really changed materially thus far in January? Thanks.

Yes. Hey, Matt. So, on your first question, no major impact at this point on the macro economy or even the shutdown. On the shutdown, we did see some impact in our government business, as you'd expect, but nothing significant to the overall business. And then, in the wireless market, we see a continuation of the trends that we saw in 2018. The vast majority of promotions now are more on the handset side, the hardware as opposed on the service revenue. We continue to see that promotional activity in the marketplace, but we continue to believe that -- and see the evidence with the great network experience and having the right offers where we compete effectively. And I would reiterate what we said earlier, when you talk about that best network experience, when you look at a number of the third-party surveys that came out for the second half of 2018 performance, not only did our performance improve but we widened the lead against the competition. So, that continues to matter to our customers and puts us in a position to compete effectively in the marketplace.

Thank you. Our next question comes from Mike McCormack of Guggenheim Partners. Please go ahead with your question.

Hey, guys. Thanks. Maybe just circling back on the wireline side. The enterprise decline seem to be a little bit more muted this quarter. Was there some sort of CP benefit that you got or anything else going on, on the enterprise side? And then, secondly on the competitive front, I guess both in wireless and wireline, any change from the recent launches in cable? I know we have charter launching wireless; and then on the broadband side, obviously rolling gigabit services across the footprint, any change that you’ve seen across both of those segments?

On the enterprise decline, there was nothing special from the -- it was a normal mix, and of course we had some good wins in the quarter, but there was nothing, so no CPE that was taking out. On the MVNO, and I can only comment that we're happy with the agreements we have. And for us, with the technology and the network we have, I mean, it makes sense to work with the MVNOs. And I think that we are very happy with the setup that we have with the two cable guys right now in the market. Matt?

No. Exactly, I think the -- nothing we saw changed significantly in the fourth quarter from the trends we discussed previously in here in terms of the makeup of competitors in the marketplace. And look, as the supposed gig footprints expand, it doesn't seem to be impacting our competitiveness at all. So, we continue to believe, by having the best product out there is resonating with customers. And we welcome other guys into the market and look forward to competing with them.

This is all the time we have for questions today. Before the end of the call, I want to turn it back over to Hans for a few closing comments.

Thank you, Brad. And just to summarize up a little bit what we’ve been discussing. I mean, first of all, we had the strong financial operating performance in the fourth quarter, but not only that, the hold 2018. I think, the wireless team has built a momentum, all the way from unlimited launch. I have to say, I'm proud of the team, they continuously innovate. And as Matt has said several times on this call, that give us a very good start for 2019 what they have been doing so far this year. So, we are coming in with -- in 2019 with good momentum, both from a business point of view but also our business excellence work we continue doing and we're in the start of it. And I think that both Matt and I, we would do it in the best way in the courses way, but also prepare ourselves for the future to be even strong Company. I outlined my five key priorities, you heard them, and I think that they should be resonated with all of you, both from the growth point of view, implementing the new structure, the 5G, and of course, our asset and our employees, and continue also to see that our brand evolves and that we're doing the right things for our society. I think that goes for any company in today's world where employees, customers and shareholders expecting it from you. And I think that's our normal strategy. So, it's nothing new, but it's more that we need to continue to leverage that in our humanability. We will continue to focus on innovation and our network. There's no debate that that is extremely important to us. And I'm proud of what the team did in the engineering, in the network, on the 4G network. It continues to lead and extend the leadership, which I think is a great contribution to the skills that we have in our technology group. And that, of course, continue in the 5G, which we have already our 5G Home commercial. We're going to see much more of 5G commercial, both mobility and home during 2019. And I hope that you’re equally excited as I am. And I hope that you will join us for the Investor Day in February. We're going to bring the executive team there; you’re going to meet the new leaders. We want to go a little bit deeper on the things we're discussing today in the structure what we're doing and of course, we want to talk about 5G. So with that, thank you for your time today and great that you’re listening. Thank you very much.

Thanks, everyone.

Ladies and gentlemen, this does conclude the conference call for today. Thank you for your participation and for using Verizon Conference Services. You may now disconnect.