Good day, ladies and gentlemen, and welcome to the Agilysys Fiscal 2024 First Quarter Conference Call. As a reminder, today's conference may be recorded. I would now like to turn the conference over to Jessica Hennessy, Senior Director of Corporate Strategy and Investor Relations at Agilysys. You may begin.

Thank you, Lisa, and good afternoon, everybody. Thank you for joining the Agilysys' fiscal 2024 first quarter conference call. We will get started in just a minute with management's comments. But before doing so, let me read the Safe Harbor language. Some statements made on today's call will be predictive and are intended to be made as forward-looking within the Safe Harbor protections of the Private Securities Litigation Reform Act of 1995, including statements regarding our financial guidance. Although the company believes that its forward-looking statements are based on reasonable assumptions, such statements are subject to risks and uncertainties that could cause results to differ materially. Important factors that could cause actual results to vary materially from these forward-looking statements include the effects of global economic factors on our business, our ability to increase profitability, our ability to improve services implementation efficiencies, and the risks set forth in the company's reports on Form 10-K and 10-Q and other reports filed with the Securities and Exchange Commission. As a reminder, any references to record financial and business levels during this call refer only to the time period after Agilysys made the transformation to an entirely hospitality-focused software solutions company in fiscal year 2014. With that, I'd now like to turn the call over to Mr. Ramesh Srinivasan, President and CEO of Agilysys. Ramesh, please go ahead.

Thank you, Jess. Good evening. Welcome to our fiscal 2024 first quarter earnings call. Joining Jess and me on the call today is Dave Wood, CFO and we're at the new Alpharetta, Atlanta headquarters. We moved into here a couple of weeks ago. As has become the norm during our last several earnings calls, we will cover sales first before moving on to revenue and other details. All sales numbers discussed in this and other calls are measured in annual contract value terms. The current stretch of increased sales success, which started around August last year has kept up its momentum during the past few months as well. The state-of-the-art cloud native technology breadth and depth of the functionality feature sets we've built in the end-to-end hospitality-focused ecosystem of software solutions are making our sales value propositions compelling for prospective customers. Fiscal 2024 first quarter sales was the highest we've seen during any April through June period. This was the best sales quarter in APAC in about 3.5 years and that was the top highlight of the quarter with respect to selling success. It was also another excellent sales quarter for the U.S. HRC, Hotels, Resorts, and Cruise Ships sales team. Other sales verticals also kept up their recent progress, rounding out another excellent sales quarter. With respect to sales across product categories, software subscription and services sales during Q1 were respectively 46% and 28% higher than the comparable quarter of last fiscal year. The other highlight was services implementation efficiency picking up during the quarter to match the pace of sales success, resulting in total backlog across products, services, and recurring revenues decreasing slightly, which is a positive for the business. Services backlog by itself remained flat from the sequentially preceding Q4 fiscal 2023 quarter end while product and…

Thank you, Ramesh. Taking a look at our financial results, beginning with the income statement. First quarter fiscal 2024 revenue was a quarterly record $56.1 million, an 18% increase from total net revenue of $47.5 million in the comparable prior year period. All three product lines increased compared to the prior year period with product revenue up 15.7% and professional services up 27.7% due to a strong sales quarter with sales up 21% over Q1 fiscal year 2023. Recurring revenue was also up 15.9% with subscription up 27.4% over the prior year period. The backlog remains strong and on track for the FY '24 plan. Q1 FY '24 exit total backlog across products, recurring revenue and services decreased slightly as we deployed more products and started to implement some of our larger projects. The total backlog remained 46% higher than a year ago when comparing Q1 FY '23 exit levels. Product revenue increased 15.7% over the prior fiscal year to a record $12.8 million. At our current sales levels $12.8 million in Q1 FY '24 product revenue should be the high mark for the year. We expect product revenues to level out and remain around $12 million per quarter for the remainder of the year. Professional services increased 27.7% over the comparable prior fiscal year quarter to a record $11.2 million. We are also pleased to see our professional services backlog remained about the same as the last sequential quarter exit as we ramped up the resource strength in the services team and the pace of deployment stayed in sync with sales velocity during the quarter. We expect professional services revenue to continue to increase sequentially through the year and should grow north of 30% for the full fiscal year. Total recurring revenue represented 57.3% of total net revenue for…

Thank you, Dave. In summary, we are pleased with the Q1 April to June quarter results which have given us an excellent start toward reaching our fiscal 2024 financial and other targets. Across several measures, including sales success measured in annual contract value terms, this is the best start we've enjoyed to a fiscal year. While selling success across our traditional strongholds like gaming casinos and foodservice management performed well during the quarter, we were particularly pleased to see APAC sales having a good sales quarter and sales in the U.S. hotels, resorts, and cruise ships vertical where our market shares are not great currently continue its excellent progress. While all those were increasing aspects of business during Q1 fiscal 2024, probably the best news was the improvement in services implementations efficiency which is a good indicator that the recently created products are settling down well in the field and our transformation to a cloud subscription-based business unit built on solid state-of-the-art technology-based solutions is making great progress. This kind of major transition of an organization of our size is not an easy task, and we continue to make excellent progress while managing well the balance between continuing good short-term results and setting things up well for the medium and long term. We are not sure of the so-called J-curve pertaining to such transformations can be managed any better than this. We are confident the profitability did seen in this quarter as we do the needful and make the necessary cost investments to ensure we take advantage of the significant growth opportunities currently in our grasp is temporary and should last at a little less than this level perhaps for only one more quarter. We are being included now in an increasing number of RFP processes especially Property Management System, PMS RFPs, and are currently in the midst of several major exciting sales opportunities across both PMS and POS. From our vantage point, the pace of technology investment decisions and intent to move legacy applications to the cloud remains at a healthy pace in this industry with no sign of any notable slowdown. The momentum that started around August of last year in selling success has continued on that basis regardless of the uncertainty seen in the macroeconomic headlines. Backlog levels across products, recurring revenue, and services are at near-record levels, all that adds up to our continuing confidence in the fiscal 2024 guidance levels provided across subscription revenue growth, overall revenue range, and profitability. The overall business is in excellent shape and well positioned for all-round progress and growth. With that, Lisa, let's open up the call for questions. Thank you.

[Operator Instructions] Our first question will be coming from Matthew VanVliet of BTIG. Your line is open.

Yes, thank you. Good afternoon. I appreciate you taking my questions. Ramesh, I wanted to maybe dig in a little bit more and see if you could offer a little bit more commentary around the comments that you made around the - especially the PMS side of the pipeline from a sales activity perspective. Are you being able to pursue or you involved in some larger deals there that might include more standardization across an entire hotel chain for instance or things of that nature? Maybe just help us to understand kind of what's building through that PMS pipeline and how you're going to approach it over the next several quarters?

Yes, Matt. So overall not only PMS, Matt, across POS, Point of Sale as well. There are several significant sizable deals that are cooking and where we are making great progress with but need not necessarily equate to hotel chains, all the time, Matt. There are many large multi-property multi-site opportunities across the landscape of hospitality, not necessarily always in hotel chains and several of them are progressing well for us and we are very encouraged by the number of larger-sized RFPs that we are currently getting included and especially on the PMS side. But the only correction I would make, Matt, is please don't equate them always to hotel chains. There are several large opportunities building up even outside of the hotel chains and they're all multi-property across multiple sites.

Okay, very helpful. Appreciate that. And then on the professional services team, I wonder if you could give us a little more detail in terms of the amount of headcount added during the quarter, potentially more open racks that you might have, or how much hiring you're anticipating the rest of the year as the backlog continues to be high but good to hear that sort of keeping up on the implementation side this quarter but I think a lot of us want to see just a little bit more capacity potentially as you continue to have success on the sales side?

Yes, Matt. So as far as services is concerned, it's a profit center. And in terms of managing headcount profit centers are always easier to manage or easier for decision-making compared to cost centers. Because cost centers, you're always worried about what is the right level of cost to support the kind of revenue growth we want. But when you look at profit centers, it's quite easy, right? As the profits go up as there is more work you keep hiring. Now to answer your question on services, when we say and without getting into the exact headcount numbers, when we started the fiscal year around the March-April timeframe, we had a target that we needed to hire before June in order to make sure that we have the headcount necessary for the financial plan we had and that recruitment has gone well. We are pretty much there, give or take a couple of employees. The target that we started with for hiring and services, we've done a good job of doing that hiring and we're pretty much there almost to the number. We are happy with our service's strength now. Now, we didn't realize the full potential of that because there is always a ramp-up period involved when the services personnel become more familiar with our products with the integration steps required and all that. So that part of it has gone well. Now, as far as how it will go for the rest of the fiscal year, it just depends on how our sales success works out. Does it go according to plan, does it go better than plan? If it goes better than plans, then we will do the appropriate hiring and services. So services hiring is not a complex decision-making process, Matt. So the short answer is, whatever we planned for at the beginning of the fiscal year, we are there now. We are exactly - almost exactly where we wanted to be end of June. Now how much more hiring we do it just depends on how our sales plan works out. If we feel that we are going ahead of plan, we will continue hiring more into that team. It's a reasonable assumption, Matt, that I expect the services team to be significantly higher at the end of this fiscal year than it is today.

And then if I could squeeze one last more in on the Marriott deal kind of build out of that projects maybe any updates on additional milestones from either the product development side or the staffing side that might be helpful just to make sure that that continues to progress and you're doing everything from year-end that you can? Thank you.

Yes, sure. Thank you, Matt. So starting from the last part of that question, the hiring has gone well, as far as services is concerned, we are pretty much at the strength we needed to be with respect to the services team. As far as the R&D teams are concerned where we were the product development teams, where we're adding resources, we're just about there. We are now in the last 10% or so of the hiring we needed to do for that. So that's gone more or less according to plan. If anything slightly behind plans as far as product development hiring is concerned but we are more or less there. We are now doing the last 10% or so of that hiring. So hiring has gone well. With respect to the deliveries, they have gone well, our portion of the deliveries we are more or less in range give or take a few weeks and we are a critical requirement for the overall Marriott project, but we are not on the critical path, if you know what I mean. So our deliverables are going as according to plan, there is always a few weeks difference between the plan and reality, but there is no concern there. So the project, there is no further update on it and everything is moving along, as mentioned before, and there is no change in that. And all the deliverables so far have worked out reasonably well. And the one thing to note Matt is many of the enhancements to the product since it's a cloud native product and since everything, all the additional enhancements are being built within the product, it is not a customization of the product. Many of the enhancements, Marriott is already in production that can be used by other customers if they require them. So overall, the short summary is going according to plan, give or take a few weeks, we are not on the critical path there are much bigger things that have to happen in the project within Marriott. So far all good no further updates and everything is going according to plan.

Great to hear. Thanks for the answers. Appreciate it.

Thank you, Matt.

Thank you. One moment, while we prepare for our next question. And our next question will be coming from Brian Schwartz of Oppenheimer. Your line is open.

Yes, hi, thanks for taking my questions. Ramesh, you mentioned in the introductory comments that you had a record sales quarter. I think your commentary suggested that this was in both up selling as well as landing with more products with the new logos. My question is, are you doing anything different with the go-to market to make this happen or is this mostly just strengthening of the end market demand?

Yes. So this is - hi, Brian. So this was a sales record, Brian for the April through June quarter. This is the best Q1 quarter that we've ever had in sales, so that was an excellent sales quarter for us and like it always tends to happen in our sales, the sales success came from both current customers and from new customers. And of course the new opportunities we divided into three parts. One is brand new customers who have never used our product before. One is new sites, which we have - these are customer - current customers, but that particular property has not seen our product before. And then, of course, a big part of it is new product, which is a current property has a product and now they are buying more products from us. That's how we divide it. And this Q1 sales success was almost equally divided between those two. We had excellent success with new products, new properties and new customers. Our deal size for new customers is among the highest levels it's been at, and a lot of current customers also expanded their sales business with us. So it was a combination of all of that, which is how it tends to be for us, Brian. Our current customers are so happy that we have invested and innovated and done so much with our products. So they continue to invest more and more with us, which is great for us because, obviously, the sales acquisition costs are very low. And new customers, especially the bigger, the sizable opportunities are increasingly more and more last year and this year. So that is also increasing. Now in terms of go-to-market, we have expanded our sales. The last 15 months have been excellent for us…

Thank you, Ramesh. If I could just dig into again how you think about pricing in the market. You've had commentaries. It sounds like the products are doing well. The newer products are settling down, talked about the referenceability. If I think about what's happening in the market this year on price increases, it seems like it's happening almost ubiquitously across software companies. It looks like it's visible in your end market and the RevPAR data, too. So can you talk about the desire to kind of pull that pricing and packaging lever to key pace with some of the market increases that we've been seeing out this year versus maybe just keeping price as is and then using it as a marketing tool against your competitors and just to take market share faster in the hospitality space. And then I have one follow-up for David. Thanks.

Yes, sure, Brian. I'm not sure if I'm appreciating your question exactly, but let me get started with the answer and please stop and correct me if I'm on the wrong path. So when you look at our pricing levels, Brian, the two main words or phrases I would use is we remain competitive. That's number one. Number two, we are not the lowest vendor. So every RFP, every competitive sales opportunity position we get into, we generally tend to be either equal or the highest pricing vendor. So we have never compromised on that because we invest, like you know, a lot of money in R&D and we are not here to be desperate to win low-margin deals because all customers take a lot of services effort and then take a lot of support effort. And then we have such a big R&D engine that's going to give them value for the recurring revenue they pay us with future software versions. So we are never the lowest vendor. We are, in fact, in almost every opportunity, we are the highest vendor. And we are competitive pricing-wise because we don't want to lose deals either, right? So we are competitive, but on the higher side already. So that's one. Number two is when you sell a package of products, when you sell a combination of products, you have core products and then you have the experience enhanced add-on modules, our pricing tends to hold up quite well without us doing anything artificial because when you think about our competitors, there are different competitors who have strengths in different geographical and other areas, but there is practically no one providing this end-to-end ecosystem of software solutions. When you are practically the only vendor providing that kind of end-to-end solutions, we are able to hold our pricing at pretty decent good levels. We don't want to become too greedy with our pricing. We want to be competitive, but we are happy with where our pricing levels are Brian.

Thanks Ramesh, you definitely answered the question. David, the one question I just wanted to ask you was just on the - your thoughts on the guidance, the annual guidance. You reiterated at this morning, this afternoon instead of flowing through the upside that you had in Q1. That's matched with all your commentary. It sounds like you have very good predictability in terms of that guidance. My question for you is, did any revenue get pulled forward either from Q2, maybe into Q1 from faster implementations as a cause of holding back on increasing that guidance? Or did your view changed at all on your expectations for the next three quarters just based on the business and what you've been seeing over the last three months. Thanks David.

Yes. Thanks, Brian. Yes, I think we're still on track for the year. I mean, obviously, the revenue was a lot stronger in Q1 than we expected. And a lot of the pull forward, like we talked about in the commentary was starting to level out the velocity between our services team and our sales team. I think we were originally expecting that to happen in Q2 or Q3. So it's happening in Q1 helped us pull forward some of the product revenue. It also made the professional service number a little bit better than expected. And I think that's why you'll see the product revenue dip slightly in Q2 through Q4 because there was a little bit of a catch-up with the professional services team doing better than expected.

Thank you for taking my questions.

Thank you, Brian.

Thank you. One moment while we prepare for our next question. And our next question today will be coming from George Sutton of Craig-Hallum. Your line is open.

Thank you. I wondered if you could address the concept that you announced the Marriott deal in December, and this was the first time you were presenting at HITEC since that point. Now you're telling us that your PMS opportunities are greater than they've ever been. Can you just walk through sort of the response you're getting from potential customers post this Marriott win and directly what you're hearing in HITEC.

Hi, George. Yes. So the best way I would describe it, George, is our PMS credibility. Though it's in this initial phase is we are what we are happy with now. Given that our two world class of the three products, two of them are cloud-native SaaS products, one of them is about 2.5 years or so really in the field at a mass level, and one of them is about 1.5 years old. So those products have settled down well. So when you think about why is it that we now have PMS credibility where customers feel compelled to include us. And once we are included and they see a guest journey demo, which is an end-to-end demo of all the modules and the core PMS, we got a good shot at winning the deal. Now what is giving us the PMS credibility now? One of them - one of the reasons is the Marriot deal, but I wouldn't put anything there or the Marriott announcement. That has given us PMS credibility, hey, we have to take these guys seriously there. Now remember, we are competing against some very well entrenched competitors who have been sort of dominating the space for well more than a decade. So that has given us credibility. But what has also given us credibility is the fact that these products are settling down well in the field. There are more and more customers who are now realizing the benefits of that. And when it comes to end-to-end PMS functionality, there's really nobody who can compete as a single vendor, they have to bring multiple vendors together to provide the value. So that contributes as well. So all these together is now - are giving us the kind of credibility we've always wanted in the property management system phase. That gets us to the demo stage, that gets us to the inclusion in RFP stage and thereafter the products and our services teams and the quality of our professionals all take over from there. And so compared to where we are, where we were one year ago, we have credibility, we are getting more inclusions in opportunities. We are being included a lot more often, and that is leading to some pretty good-sized deals that we are currently working through.

Great. If I could move over to Asia, you have suggested that is a challenging competitive market for you. And it sounds like you had a surprisingly strong Q1 in Asia. Can you give us a bigger picture of kind of where you see your competitive set today, where the longer-term Asia opportunities are?

Yes, George. So the Asia competitive market continues to be very tough because, again, very well entrenched competitors who have done well there for multiple decades, 10, 15, 20 years. So they have done well there. And those competitors in APAC are also not shy to go low in pricing. So there are two battles we fight in APAC: number one, well entrenched competitors and number two, very often low pricing. Now for the last few quarters, last few quarters, we've seen good sales pipeline in APAC. There have been quite a few good opportunities we were working on, but we found the decision-making process to be a bit slow and frustrating because customers have not yet reached the stage where they were willing to pull the plug on the opportunities. It appeared for a while that they were clearly leaning towards us because of the quality of the products and the end-to-end ecosystem and all that, but they were not ready to pull the plug yet. And of course, they were getting much lower price propositions from our competitors as well. This quarter, it looked like we at least partially crossed the bridge. A couple of decisions were made that led us to good sales numbers in APAC. And so what was slowing us down for the last couple of quarters in terms of decision-making speed seems to have picked up in APAC. So we are getting a bit bullish about APAC going forward this fiscal year.

Great. Finally, if I could just get a little better sense of your less tenured group and the success that they're seeing. Can you give us a sense of how is this less tenured group structured? Are they pointed at specific verticals, specific geographies or specific customer sizes?

The quick answer is no, George. They are all part of our sales vertical teams. Like we have an APAC team, we have an EMEA team. And in the U.S., we have a team that focuses on gaming casinos, a team that focuses on hotel resorts, cruise ships, a team that focuses on food service management and a couple of other teams that focus on specific certain big customers. So that's the way it's always been structured. And within each of the teams, you have the long tenured salespeople who always tend to do very well every year. And then you have the second half of those teams where we have expanded during the last 2, 2.5 years. So it is not as if we take the less tenured sales personnel and focus them on certain areas. They probably handle a less number of customers, current customers and prospective customers, but each team contains a combination of them. And the second half of the team is really beginning to contribute very well now. And the senior half of the team has always done well year after year after year.

Okay. Good stuff. Thanks for that answers.

Thanks George.

Thank you. One moment while we prepare for the final question of the day. Thank you. Our question will be coming from Nehal Chokshi of Northland. Your line is open.

Thank you. yes, hi, great quarter. It sounds like you had a great ACV booking this quarter, and then I think you specifically called out that subscription ACV was up 46%. And product ACV was up 27% year-over-year bookings basis. So those seem like very strong numbers. Can you just clarify that was indeed above plan?

Nehal, the backlog was up 46%. Sales was up 21% over last year. So the backlog that was up 46%.

Got you. That subscription ACV sales that was up 21% year-over-year.

Overall sales. Overall sales.

Got you. And then backlog was up 46% year-over-year on an overall basis or a subscription basis.

Total. Total.

Yes. Got it. Okay. So I guess still the bottom line is that, is your ACV bookings, was that above your plan or not above plan?

I would say it was in sync with the plan. And if anything, it was slightly above, but it was in sync with the plan. So the reason why Nehal, we have kept the guidance, we reiterated the guidance, is that everything seems to be going according to plan, if anything slightly ahead of plan, but whatever the sales we were expecting for the year, we are well on our way towards achieving it is how it seems slightly based on the Q1 start we have. And we provide - we think of plans on an annual basis, Nehal. That's how we think. We don't try to predict quarter after quarter because that can go a little bit up and down. But when you think about our annual plan, good start to the year. So we are comfortable with the start we have made.

And just remind me, what is the current lag - average lag between when you broken ACV dollar to when it actually starts especially on the recurring revenue line?

Yes, that could vary from project to project, Nehal. Like you know, the large project we have talked about, that's going to take a year or two. Sometimes we go live - we generally revenue recognized or we recognize revenue after it is implemented on site. That is how we normally do it. While hardware, of course, you recognize when you ship it and it has reached them, software you recognize it when we ship them. But the recurring revenue, we recognize it only after the go-lives get done. And those implementations can vary. Some projects could happen in a matter of weeks. Some projects could take two, three months and sometimes it could take six months. It just depends Nehal. And a lot of the implementations we are working through now are what has been sold in the previous quarter and so on and so forth, right? So that could vary from project to project Nehal.

Yes. Okay. Great. So what sort of threshold in ACV bookings do you guys have to hit in terms of year-over-year growth in the upcoming next two quarters in order for you guys to say, hey, we now see our revenue being above current guidance or for being below the current guidance?

Yes. So when you look at the sales this year, how it has gone in Q1 so far, it's a good start. If anything, it's a little bit better than what we were bargaining for. So it's a good start. So we feel comfortable about the revenue guidance we have given now. If it continues to go according to plan, I would say we will stay in sync with the revenue guidance we have given. If it does much better than what we are bargaining for, for the year, then we will see. We will cross that bridge when we come to it.

Okay. Got it. And then you talked about the increase of contribution to ACV bookings for representatives less than 2.5 year in tenure. Why you said 2.5 year tenure cutoff for this metric?

No particular reason, Nehal. So we keep track of sales productivity across our whole sales team. And the way it sort of works out is when you look at our quota carrying sales people across the world, it just - you have to draw the line somewhere. And when we looked at about the top half of the team, they have been - they're a long tenure with us, like seven, eight, 10 years, 15 years kind of tenure they have with us. And then we just drew the line at about half the team size, and that's where we came up with the 2.5 years. And after COVID, in terms of expansion of the sales teams, started happening a couple of years ago. That is why we drew the line there. No particular scientific to that but it's a pretty good indication, right? We have a set of salespeople about half the team that have been with us for a prolonged long time and who always tend to contribute a huge majority of the sales. So in terms of our sales success increasing, we were also focusing on the second half of the team, which is a little bit less - a lot less tenured with us than Agilysys. So it's just one of those cutoffs, no particular scientific reason behind that Nehal.

For the reps are less than 2.5 years, are you seeing differentiation in terms of their ramp in productivity in terms of maturity within that 2.5-year period.

Yes. It always is true, Nehal, that some portions of the group are doing better than the others. But overall, when you take them as a group, we are extremely happy with how they are doing this fiscal year. I mean, last year, like we told you, they contributed 6% of total sales and now they are at a run rate of 19%, 20% of what they contributed of the total sales, but the biggest start that we gave you is if you take their total sales last year, they've already done about 72% of it in the first three, four months So that's incredibly good. So as a group, they are doing far better. And that is great for us because that means the sales productivity is continuing to increase quite significantly.

Yes, okay. Great. Thanks for taking my questions.

Thank you, Nehal.

Thank you. And this concludes the Q&A session today. I would like to go ahead and turn the call back over to Ramesh for closing remarks. Please go ahead.

Thank you, Lisa. I thank you for all your interest and attention. Please enjoy the rest of this super-hot summer. We look forward to talking to you again in about three months from now when we will report on fiscal 2024 second quarter results towards the end of October. Thank you.

Thank you for joining today's conference call. You may all disconnect, and have a great evening.