Earnings Labs

Aramark (ARMK)

Q2 2015 Earnings Call· Wed, May 13, 2015

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Transcript

Operator

Operator

Good morning and welcome to Aramark’s Second Quarter 2015 Earnings Results Conference Call. At this time, I would like to inform you that this conference is being recorded for rebroadcast and that all participants are in a listen-only mode. We will open the conference call for questions at the conclusion of the company’s prepared remarks. In order to accommodate all participants in the question queue, please limit yourself to one question and one follow-up. I will now turn the call over to Ian Bailey, Vice President of Investor Relations. Mr. Bailey, please proceed.

Ian Bailey

President

Thank you, Hannah, and welcome to Aramark’s conference call to review operating results for the second quarter of 2015. Here with me today are Eric Foss, our Chairman, President and Chief Executive Officer; and Steve Bramlage, our Executive Vice President and Chief Financial Officer. You may have noticed from the earnings advisory that we published last week we have begun supplementing this quarterly call with slides. If you’re listening via webcast, this information should appear automatically on your desktop. If you dial into the call, these slides are available on our website on the Investor Relations tab. I would also like to remind you that our notice regarding forward-looking statements, which is included in our press release this morning, can also be found on our website aramark.com, and is detailed on page two of the earnings slide deck. During this call, we will be making comments that are forward-looking. Actual results may differ materially from those expressed or implied as a result of various risks, uncertainties and important factors, including those discussed in the Risk Factors, MD&A, and other sections of our SEC filings. We disclaim any duty to update or revise such forward-looking statements whether as a result of future events or otherwise. Additionally, we will be discussing certain non-GAAP financial measures. A reconciliation of these items to U.S. GAAP can be found both in this morning’s press release and on our website. With that, I’ll turn the call over to Eric. Eric?

Eric Foss

Chairman

Thanks, Ian, and good morning and thanks to everyone for joining us. Well as you can see from our release this morning, we delivered another quarter of strong performance as evidenced by meaningful growth in sales, margins and earnings. Adjusted earnings per share were $0.37, an increase of 28% versus prior year. Our underlying business fundamentals are solid and our outlook remains unchanged for the year on a constant currency basis. This quarter serves as yet another validation that our balanced strategy, sales growth coupled with operating income growth is both attainable and is the right path forward for long-term shareholder value creation. The second quarter was another quarter of strong performance against all pillars of our 3As strategy, accelerating growth, activating productivity and attracting best talent. Looking at the growth component, total company organic sales increased 6%, with FSS North America up 7%, FSS International up 6% and Uniforms up 4% in the quarter. The calendar shift increased total company and FSS North America by approximately two and three points respectively. This growth was broad based across geography and across business sectors. In North America our growth was led by our education and healthcare hospitality businesses. In international, we achieved solid growth in Europe, while in the emerging markets we saw an increase of 9% led by strong growth in China. These gains were driven by a combination of new business wins coupled with good performance on our base business. Significant new business wins year-to-date reach across our businesses and include emerging market clients like Codelco and Anglo America in South America. Parts and destination clients like the Bolger Center, medical centers such as Vanderbilt University and Thomas Jefferson University Hospital and education clients like the University of Calgary and Carnegie Mellon. Our recent win work noting is our…

Steven Bramlage

Management

Thank you, Eric, and good morning. Let me start by expressing how excited I am to be able to Eric and a broader team here at Aramark. I look forward to contributing to an organization that has so much positive momentum and opportunity in front of it. And I also want to take a moment and acknowledge Fred Sutherland, I cannot imagine someone in his position being more generous with his time and his counsel during my first month with the company. I am grateful and I can see how his passion for this business and his confidence to serve this company so well over the past several decades. He weighs a deep legacy on this organization and the entire finance team will do our best to uphold and to advance it. Turning to the numbers for the quarter, I want to start on slide four with the topic that I must admit I’ve needed to spend some time summarizing myself with since I’ve arrived which is how the company’s closing calendar is impacting comparable results for the year. As most of you realized, the company follows a fiscal calendar ending on the Friday closest to September 30 each year. As a result of this, every five or six years we report a 53rd week of business in the fiscal year. 2014 was such a year and two things happened as a result relative to 2015. The first as I sense, 2015 will have 52 weeks in it as you would expect, we will report one last week of revenue in earnings in the fourth quarter and for the full year. We will adjust the prior year for this week when we will compare 2015 fourth quarter and full year to 2014 organic results. However, on a U.S. GAAP basis,…

Eric Foss

Chairman

Great, thanks Steve. So, in summary, we had obviously a very strong second quarter. Again, momentum on both the top line and bottom line and I think encouragingly those momentum in gains were balanced across our portfolio. The business fundamentals are strong, it would get the right strategy in place to leverage the opportunities in the market place. And this strategy is going to allow us to capture that margin opportunity that we talked to you about and sits before us. So as we look to the future we remain encouraged, I think the fundamental strength of the business as well as the debt of the market place opportunity, particularly that outsourcing opportunity gives us confidence and our opportunity to continue to create shareholder value overtime as we go forward. And with that, Hannah, I’d like to turn it back over to you and we can begin the question-and-answer session.

Operator

Operator

[Operator Instructions] Our first question comes from Manav Patnaik with Barclays.

Manav Patnaik

Analyst · Barclays

[Audio Gap] North America growth in the second half year, so just to clarify you said it would be negative on an organic basis. So what I wanted to clarify was, is that excluding the impact of the 53rd week or does that include that?

Eric Foss

Chairman

Hi, Manav, can you do me a favor? We only got your question halfway through on our site, can you please ask one more time to make sure we had it.

Manav Patnaik

Analyst · Barclays

Yeah, okay. So the question was just around the North America, I guess you said organic growth decline in the second half of the year. What I was trying to just clarify was does that include the 53rd week impacts in those quarters or are you backing that out when you say organic?

Steven Bramlage

Management

Yeah. We’ve already adjusted out the 53 week. So our comments were on a 52 week to 52 week organic basis.

Manav Patnaik

Analyst · Barclays

All right. And then without those two I guess, the one contract loss and the recurring. What would be underlying growth be if you were to back those two out?

Steven Bramlage

Management

Well, if you think of the magnitude of the change we’re talking about the significant individual client account that we referenced as a couple of percent by itself in the second half of the year. And then the one-time facilities work that we did on another client and also about a 1%. So those two items, if they’re roughly 3% or so of negative headwind in the second half of the year, and we expect the whole thing to be about flat, the rest of the business is going to be growing by a comparable couple of percent, 3% to 4% basis to offset it.

Operator

Operator

Our next question comes from Flavio Campos with Credit Suisse.

Flavio Campos

Analyst · Credit Suisse

Good morning. Thank you for taking my questions. I just wanted to focus a little bit on the international and on the uniform margins. First half versus this year versus first half of last year, we’ve seen a very nice pickup in margins on those two businesses. Can you elaborate a little bit on what has been the driver of that and how sustainable that is, and if we should be looking at first half margins or guidance going forward?

Eric Foss

Chairman

Sure, Flavio its Eric. Good morning. A couple of things, as you mentioned our international margins in the first half of the year showed strong performance as well as the top line revenue growth. If you look at it, it was again very broad based. So it was strong in Europe, it was strong across the emerging markets, strong in South America, strong in China. So, we continue to be focused on this as we said I think a while ago, if you look at our margin structure as we think about these emerging market businesses, it’s not just about driving the top line growth, but it’s also about making sure we make progress on the margin side as well. We think like, all of the geographies including North America, while we’ve made a lot of progress on margins there is a long runway ahead of us. Again what’s driving it is similar to what’s driving it in North America which is we continue to focus on managing food, labor and SG&A, and the initiatives that we have in place really focus on managing waste in the area of food, it’s focused on managing over time and agency labor, and the in-unit labor model and it’s focused on the above unit SG&A cost. So I think both on the International side and on the Uniform side, we would expect that to continue. Again Uniforms had in 2014 and will again have in full-year 2015 a significant ramp-up in our margins, and the reality is you didn’t ask about North America, but I think as Steve highlighted as we look to the second half of the year, you will also see an acceleration of the margins in North America as well.

Flavio Campos

Analyst · Credit Suisse

Perfect. Perfect, very helpful. And I think on the same theme, the unallocated corporate expenses were a little higher year-on-year, but a significant decline from Q4 and Q1 rates, should we be looking at that – at that continue at the current levels for the rest of the year, and I know that Q2 is seasonally a little bit lower, but if this new $13 million roughly a number as while we should be expecting?

Eric Foss

Chairman

Yeah. I’ll comment and then Steve can add on. I think you should look at our investment sequencing you’ll continue in third quarter to see us invest, again the three big buckets are technology, capability and selling resources. And as we look at calendarization of that investment cycle it will continue in third quarter, similar I think to what you – you’ve seen as we get into fourth quarter that will – we’re going to pull back on that a little bit and then I also think as we mentioned, you’ll see some of the startup costs that we lap in fourth quarter began to help as well in falloff. So I think, you’ll continue to see a similar pattern in third quarter and then based on the investment sequencing as well as the startup costs you’ll see a change in the fourth quarter trajectory.

Steven Bramlage

Management

All right. I would agree with it.

Eric Foss

Chairman

Thanks, Flavio.

Operator

Operator

Our next question comes from Gary Bisbee with RBC Capital Markets.

Gary Bisbee

Analyst · RBC Capital Markets

Hi, guys. Good morning.

Eric Foss

Chairman

Good morning.

Steven Bramlage

Management

Good morning, Gary.

Gary Bisbee

Analyst · RBC Capital Markets

I want to ask about the investments on a slightly longer term basis. I know, over the last few quarters you’ve talked a lot about the various technology systems you are implementing and obviously selling another things you’re investing in, but when do we get that sort of the tipping point were a lot of that technology investment has been done the new systems are online and maybe we can get deceleration and the pace of growth of investment. And I guess as a part of that are there other incremental areas outside of the systems investment which is pretty heavy that you would anticipate bringing on over the next few years or is it a reasonable thesis that we might see the pace of profitability improvement – improve over time once that spending went down? Thanks.

Eric Foss

Chairman

Well, Gary, let me talk about the investments again, I think what you could begin to see if you think about those three buckets is, I think across most of our lines of business, we feel pretty comfortable with the last couple of years, the incremental selling resources and feet on the street, that we’ve deployed that appropriately and are reaching a point where we can look at whether or not we need additional resources on that front. I do believe on the other two buckets both capability and technology, you will continue to see us over the foreseeable future invest in that area, and while as you mentioned, we’ve talked about some of the technology investments in the area of Kronos to help us schedule labor or salesforce.com to help on the revenue generation front, a variety of others. We are really playing catch-up on the technology front and that – and because of that, you’ll continue to see us invest. So, I guess my short answer is a continuation on both capability and technology probably a little bit of backing off on that portion of selling resources that you’ve seen us invest the last few years.

Gary Bisbee

Analyst · RBC Capital Markets

Great. And then the follow-up would be just specific to the North America Food business, as you’ve – you talked last quarter about some timing issues as there was initial expense to broaden out some of the pilot programs. Can you give us a sense how – where you are in that? Should we think that that continues? In order words you go from 20 to 1,000, but you got several more thousand sites. Where are we in the lifecycle of rolling out these labor amortizations and other programs? Thanks you.

Eric Foss

Chairman

Sure. Again, I guess the best way to characterize it is in the early innings. Again if you think about Gary, there is fairly holistic approach relative to how we think about productivity and margin. So let me define how we think about that on the food side and tell you where we are, talk about on the labor side and tell you where we are. So kind of our holistic approach on the food deals with a couple of big buckets. Everything from strategic sourcing and how we manage suppliers and SKUs; to second, menu optimization; to third, the whole food production process; to fourth, the management of waste. To a large extent, our efforts in food to date in terms of broad application of those initiatives only rest in the bucket of waste. And while we have some pilot initiatives in those other buckets, those have yet to be rolled out and deployed. On the labor side again the way we think about managing our labor is making sure we get an effective handle on head count, schedule that head count appropriately, make sure we are managing turnover and other costs. And if you think about the broad bucket of how we manage labor, most of what we’ve deployed to this point solely focuses on managing over time in agency labor. So as we begin in the foreseeable future to standup a standardized in-unit labor model, our ability to manage that head count in making sure we are driving head count productivity and scheduling that head count and flexing it appropriately. Our initiatives that again while we’ve got some pilots in motion that also is yet to be deployed. So that’s why I characterize if you really look at where we’re driving savings, and we did in the quarter, and we have year-to-date across food and labor, it’s largely in the area of waste over time in agency labor.

Operator

Operator

Our next question comes from Andrew Steinerman with JP Morgan.

Andrew Steinerman

Analyst · JP Morgan

Hi. I wanted to look at slide six a little bit which I have the operating income adjusted a year ago for FX, so I definitely understand from this slide that you’re looking at the 20 basis points of margin expansion in the second quarter coming on a constant currency basis. Could you give us the year-to-date equivalent number and does the guidance imply at least 20 basis points of margin expansion for the year and is that on a constant currency or reported basis?

Steven Bramlage

Management

Yeah. Let me start with that one Andrew, so you’re premise correct, this is on a constant currency basis on this slide in general and I would refer you on the first part of the question back to – there is a table, one of the reconciling tables in the back of the press release on a first half of the year basis, it’s about a 10 basis point improvement for the entire entity for the first half of the year versus the 20 that we showed in the second quarter, which is consistent to our comments earlier around this acceleration of momentum generally speaking within the productivity side. And then could you please repeat the second part of that question for me Eric.

Eric Foss

Chairman

I think I have it Andrew. I think relative to the full-year I think what I would say is we’ve got a high degree of conviction, and a high degree of confidence, and as I mentioned earlier, we would expect to see margin expansion accelerate in the second half of the year particularly in fourth quarter; and to your question on the full-year, I think you’ll see our full-year margin improvement certainly be very much within the long-term framework that we’ve laid out for you.

Andrew Steinerman

Analyst · JP Morgan

Thank you.

Operator

Operator

Our next question is with Andrew Wittmann with Baird.

Andrew Wittmann

Analyst

Hi, guys. Thanks for taking my questions. Eric, I wanted to get a sense of the sales productivity that you experienced in the quarter, can you talk about maybe the annualized revenue that’s your folks brought in or maybe if you can’t give that which we prefer, can you give maybe a sense about how to trend in sales force productivity has been over the last year or maybe the last – this year versus the last year or maybe you can sequentially to give us some flavor there would be helpful?

Eric Foss

Chairman

Sure. So again, if you look at the growth number broadly 4% in the second quarter and about 3.5% year-to-date. It’s really driven, Andy, by two key components. It’s driven by our base business performance, combination of incremental volume and pricing to cover inflation, coupled with strong new business. And again if you take out the large account loss that we’ve referenced earlier if you look at this year’s new business results, they are very much in line year-to-date with the past two record years. So we continue to see very good sales productivity, and a pay-off of the resources that we are deploying. I would say in addition to that as we look at the pipeline of selling opportunities, and the pending selling opportunities, we continue to be very encouraged by what we see and again one of the things that’s also pointed out for us is really strong retention rates broadly across our businesses. [indiscernible]

Andrew Wittmann

Analyst

That does and I just wanted to ask in follow-up on that. Thank you. And just in terms of kind of your close rates, are you seeing any improvement in your close rates on the pipeline that you’re shaping?

Eric Foss

Chairman

Well, I think it’s fairly steady, is probably the best way I would characterize it. I think what we do see a continuing momentum is in the pipeline, and but I think our closed rates are probably similar on a percentage basis and again as we manage that productivity on a per head basis also very consistent with what we’ve seen in the last really two and half years very consistent.

Operator

Operator

Our next question comes from Stephen Grambling with Goldman Sachs.

Stephen Grambling

Analyst · Goldman Sachs

Hey, good morning. I guess from a high level standpoint, you mentioned brand building, you mentioned online more specifically and it sounds like compass was doing some similar things that relates to social media. Can you just talk to us a little bit about how you think about Aramark’s brand currently as you go into these negotiations. How it’s viewed and what you want it to be viewed as going forward?

Eric Foss

Chairman

Sure. Thanks. I think as we think about the whole branding opportunity as you’re aware, we ended up rebranding came out with a new logo and a new tagline, "We Train We Do." And I think that brand message really resonates in terms of what it is, we would like the brand to stand for. What we dream is really all about innovating and we do is really all about that consistent customer experience. And so, as we’ve gone through the asset conversation across our vehicles and uniforms and a print ad campaign and the things we’ve done on social media, I think we’re seeing a very good initial response, it’s been well received by consumers and clients. It’s also a part of our employment brand. And again as we look at brand equity and other awareness type scores over time, we’ll continue to monitor the kind of return we’re seeing on that investment as well as the linkage to the new business results. But overall, our brand really should stand over time for two things, innovation and that great customer experience, which are two of the most – two things that matter most in terms of winning or retaining business.

Stephen Grambling

Analyst · Goldman Sachs

Okay, thanks. That’s helpful. And then, I guess, changing gears a little bit. On the Uniform business, how do you think about the relevance of this business to the core food services platform longer term is there ever a desire to monetizing it somewhere, is it even from a logistic standpoint possible to split up?

Eric Foss

Chairman

Sure. What we looked at it before we went public, and again one of the things that was important to me was if you really think about the business we’re in, and a lot of people might classify us as a food service company or a facilities company or a uniform company. At the end of the day, what we do across all of those businesses and across all of those geographies is we’re really in the people and the customer service business, and when you’re in the customer service business, irregardless whether it’s uniforms or food service it’s all about that repeatable model and how you sell, serve and execute at that moment [indiscernible]. And so the business models are actually quite similar, after we answered that question we also then looked at what was the value creation opportunity. And again, as we looked at that we define it both in terms of the growth potential of the business and the margin expansion potential, and as you’ve seen us play out over the last couple of years there’s a real opportunity that business has really attractive margins and again has performed steadily both in terms of top line increases and actually the margin improvement has been even ahead of what we’ve seen on the food side. So I think, we’re pleased with what we see from that business and again the team has done an excellent job, focusing on the strategy and what matters. And I think it’s a relevant business for us at Aramark, is really what where we stand at this point.

Operator

Operator

Our next question comes from Denny Galindo with Morgan Stanley.

Denny Galindo

Analyst · Morgan Stanley

Hey, there. Just wanted to delve into little bit on the Canadian impact that you mentioned. Could you clarify how much that might have affected the top line in Q2, and I guess I’m talking about the remote services impacting more than the currency impact? And then is that impact getting worse or better as we look at the rest of the year, and at what point, will this drag from the remote services kind of be completely behind us, is that 4Q this year, first Q next year, when we will be in the past?

Steven Bramlage

Management

Yeah. Hi, good morning, Denny. This is Steve. We probably incurred I don’t know $10-ish million of headwind on the top line in the quarter, specifically, from the Canadian side of that remote business, and that was relatively consistent with what would’ve experienced in the first quarter as well. So, I’ll call it $20-ish million for the first half of the year. We currently don’t see any signs given what’s happening in the markets that that is going to significantly improve in the very near term, but we really from a [ph] lapping standpoint, I think it will run its course in terms of showing negative comps at the current levels. Certainly through the second half of this year, we really started feeling the pain in the first half and then on the EBIT side, that business has a relatively high drop through for us. So, in absolute terms, it’s not terribly significant, but that’s a good business that is no longer dropping through. So, we certainly notice this. And the only thing that I would emphasize again, we mentioned in our prepared comments, it is a small percentage of our business, low single-digit percentage of our business.

Denny Galindo

Analyst · Morgan Stanley

Okay. And then on CapEx, CapEx was down, is good it ultimately should help margins, but there is also sometimes a connection between CapEx and new wins. So should we read into this that the new wins declined a little bit last quarter or is 3% kind of more of a steady run rate for what you guys are doing or maybe the recent wins have been less capital intensive than some of the previous ones?

Steven Bramlage

Management

Maybe let me with that and then I’ll – Eric will give you some context. I wouldn’t read anything into the percentage in the quarter, I would attribute it almost largely through timing, we continue to expect. As I think we indicated earlier, our full year investment is going to be in that 3% to 3.5% range. So the fact second quarter was a little bit higher or lower than it may have been earlier or versus expectations is really just purely timing.

Denny Galindo

Analyst · Morgan Stanley

Okay.

Eric Foss

Chairman

Just to size again, to my point earlier, continued strong new business results consistent with what we’ve seen in the last couple of years, ex the one client that we’ve talked about. And I think it has as much to do with anything as just the decision making process and how that gets calendarized. I think we’ve mentioned many times that the new business both in terms of the decisions as well as the on-boarding of that can be somewhat lumpy, and so I don’t think there is anything on the new business front that we don’t see that’s quite encouraging.

Operator

Operator

Our next question comes from Carla Casella with JPMorgan.

Carla Casella

Analyst · JPMorgan

Hi. Just given how strong the cash flow is here and [indiscernible] callable this year, are you considering potentially reducing some of your long-term debt, expanding your cash flow?

Steven Bramlage

Management

Yeah, hi. Good morning, this is Steve. We’re always going to look at it. We’re always paying attention to it for sure. Clearly, the cash flow has been better than the first half of the year, I would remind you, it’s so quite negative at this point in time. And – yeah, there is a 4% premium on those bonds. We’re well aware that, which has done in an insignificant cash outflow for us. But obviously, there’s potentially some benefit associated with it. So we will continue to monitor and if it works out to be the right thing for us to do given the way the rest of the year and beyond unfolds, we certainly would not be averse to calling them if we feel like it’s the right thing, but at this point, it’s a watching way.

Carla Casella

Analyst · JPMorgan

Okay. Great. Thanks a lot.

Operator

Operator

And we’ll take our next question from Denny Galindo.

Denny Galindo

Analyst · Morgan Stanley

Hi, guys. I just had one more follow-up. We’ve seen some increases in wages at some of the other retail and restaurant businesses. And I know you guys pay well over a minimum wage. But can you give us some color about how you think about changes in wages that what metrics would lead you to increased wages like de-monitor things like turnover or how long it takes to fill open positions? And maybe how are those metrics been trending since some of these wage increases have been announced in the industry?

Eric Foss

Chairman

Sure, Denny, it’s Eric. One, I don’t think we’ve seen any change relative to the turnover number. Again, I think I would say the following. Number one, we’re very committed to pay a fair and competitive wage for all of our employees. As you mentioned, 99% of ours are paid above minimum wage. There has been a lot of activity on this topic at the state level. I think roughly 30 states are – have either acted or considering acting on the minimum wage question, a number of those that have acted, they’ve been pretty modest. So, again for us, I think, any change as we look at it has to be weighed hopefully as the decision gets made on the broad economic impact, I think any change that’s out there has been implemented affects all competitors including self-operated accounts the same way. So, as we think about this, I think, we’ll continue to monitor it and look at it. And again, as we think about it, as you’re talking about a $1 or $2 relative to minimum wage impact, that’s very manageable well within what we’ve – what guidance we’ve provided. And again, remember, one point that should be remembered is if you think about the composition of our business, you’ve got about 20% outside the North America. Second, you’ve got about 30% of those contracts that are cost plus, so that would get past through immediately and then we have other – a variety of other mechanisms to offset it. So, we feel comfortable with our ability to manage through minimum wage question of factory employees.

Denny Galindo

Analyst · Morgan Stanley

And just as turnover, how long it takes to turn up in position, are those the types of things you would look at as a leading indicator to make your decision on wages or is there something else?

Eric Foss

Chairman

Yeah. I think, those two would be variables. I think, there’s a variety of variables that we would look at, but certainly those two variables if you can either reduce your turnover or if your turnover you saw a spike in turnover attributable with this, that’s certainly something you would look at. So, but we monitor those on a regular basis and again we feel like from where we sit right now, this is very manageable for us through the planning process.

Denny Galindo

Analyst · Morgan Stanley

Okay. Thanks. That’s very helpful.

Operator

Operator

That concludes today’s question-and-answer session. I would like to turn it back over to Eric Foss at this time for any additional or closing remarks.

Eric Foss

Chairman

Well, thanks Hanna, and thanks for everyone. We appreciate your time, we appreciate your ongoing interest in Aramark and we very much look forward to speaking with you in a few months on our third quarter call. Thanks again.

Operator

Operator

Thank you for participating and have a nice day. All parties may now disconnect.