Earnings Labs

Avis Budget Group, Inc. (CAR)

Q2 2017 Earnings Call· Tue, Aug 8, 2017

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Transcript

Operator

Operator

Good morning, and welcome to the Avis Budget Group Second Quarter Earnings Conference Call. Today's call is being recorded. At this time for opening remarks and introductions, I would like to turn the meeting over to Mr. Neal Goldner, Vice President of Investor Relations. Please go ahead, sir.

Neal H. Goldner - Avis Budget Group, Inc.

Management

Thank you, Sean. Good morning, everyone, and thank you for joining us. On the call with me are Larry De Shon, our Chief Executive Officer; and Martyn Smith, our Interim Chief Financial Officer. Before we begin, I would like to remind everyone that the company will be discussing forward-looking information that involves risks, uncertainties and assumptions that could cause actual results to differ materially from the forward-looking information. Important risks, assumptions and other factors that could cause future results to differ materially from those expressed in the forward-looking statements are specified in the company's earnings release and other periodic filings with the SEC, which are available on the Investor Relations section of our website at avisbudgetgroup.com. We have provided slides to accompany this morning's conference call which can be accessed on our website as well. Our comments will focus on our adjusted result and other non-GAAP financial measures that are reconciled to our GAAP numbers in our press release and in the earnings call presentation on our website. We believe that our financial performance is better demonstrated using these non-GAAP financial measures. And now, I'd like to turn the call over to our Avis Budget Group's Chief Executive Officer, Larry De Shon.

Larry D. De Shon - Avis Budget Group, Inc.

Management

Thanks, Neal, and good morning. Last time we spoke, the industry was over-fleeted and the pricing environment, difficult, but that finally started to change in June. In fact, as we look back at the second quarter, I'm hopeful it will be recognized as the time when industry fleet levels normalized and pricing began to improve. As you know, the second quarter is normally a period where industry fleet levels are seasonally elevated relative to demand, but that effect was much more pronounced this year as one of our competitors worked to rectify their over-fleeted situation. This imbalance created a difficult pricing environment for much of the second quarter and added additional pressure on fleet cost. However, we started to see an inflection in pricing in June as industry fleet levels began to tighten up, enabling us to take advantage of more yielding opportunities that we'd experienced earlier in the year. This drove a significant improvement in pricing starting in the middle of June and that improvement continued through July and into early August. In July, pricing increased more than 1 percentage point in the Americas with leisure pricing up just over 2.5%. But the story on fleet cost is a little bit different. While used car values destabilized moving into the second quarter, the market became more challenging as the quarter progressed. This was exasperated by a higher than normal volume of rental cars being disposed in the quarter, putting further pressure on fleet cost. And with us selling 35% of our total risk car sales for the second quarter, this had an amplified effect on our per-unit fleet cost. However, in July, our car sales performed better than expected, and we were able to sell a few more cars in the month than we planned for, leaving us with relatively few cars to dispose of over the balance of the year. Martyn will talk more about all of these in a few minutes. Meanwhile, in the face of these near-term headwinds, I'm really proud of how our team pulled together and identified additional cost savings opportunities of $25 million to improve operational efficiencies, bringing our 2017 savings to $75 million that will help offset some of the margin pressures that we are facing this year. Before I turn the call over to Martyn to discuss the quarter and our updated guidance, I wanted to point out how excited I am about all of the new innovative growth initiatives we've announced already this year. From launching Zipcar Flex and expanding our leading car-sharing brand into Taipei to enabling Avis customers to transact with us through Amazon Alexa and Google Home to the new features and functions we've added to the Avis mobile app and through our partnerships with RocketSpace and Waymo which significantly boosted our mobility efforts. I'll have more to say about these initiatives in a few minutes, but first let me turn the call over to Martyn to discuss our second quarter results and full-year guidance.

Martyn Smith - Avis Budget Group, Inc.

Management

Thanks, Larry, and good morning, everyone. It's a pleasure to be here in my new role as Interim CFO. Just by way of background, I was previously the Finance Director of Avis Europe, a UK publicly traded entity that before its acquisition had licensed the Avis brand outside of the Americas. I then worked with Larry for a number of years as CFO of what became the International Region of Avis Budget Group. I started here on June 4. This morning I'm going to discuss our second quarter results together with our fleet, cash flow, liquidity and our outlook for 2017. My focus will be on the adjusted results which are reconciled to our GAAP numbers both in our press release and in the earnings call presentation slide deck available on our website. As we reported last night, significantly higher fleet costs in the Americas and lower pricing net of early benefits from cost reduction initiatives were the main cause of our second quarter adjusted EBITDA being $64 million lower than the prior year at $140 million. Revenue for the total company was essentially unchanged from the prior year as a slight increase in global volume was offset by correspondingly lower rates per day. So, turning first to the Americas, revenue was down in the second quarter year-over-year due to 4% lower pricing mitigated by 2% increase in volume. Inbound rental days increased 5%, and leisure volume was strong, being up more than 6% in the quarter, while commercial volume decreased nearly 4% year-over-year on more muted levels of activity. Rate per day for our leisure and commercial rentals were each lower by similar amounts. Utilization was largely unchanged as we kept our fleet in line with demand in the quarter as we prepared for the summer peak. As Larry…

Larry D. De Shon - Avis Budget Group, Inc.

Management

Thanks, Martyn. Before we move to Q&A, I think it is important to reemphasize the steps we are taking to transform the profitability of our organization for the long run. Pricing and fleet costs will do what they're going to do month to month and we're certainly working hard to manage through them. But despite the short-term difficulties, I am particularly proud of the progress our team has made on many of the initiatives that will help us to reach our goal of getting to 13% to 15% adjusted EBITDA margins. Starting with profitable revenue growth, we've achieved significant advancements in our key initiatives to drive profitable revenue specifically with regard to our industry leading Demand-Fleet-Pricing revenue management system and the continued enhancements of our websites and mobile platforms. We have already realized benefits from the earlier phases of our new revenue management system, particularly the pricing robotic. The fully integrated system is now live in a few select markets and we will roll it out across the Americas throughout the remainder of the year and into 2018. We previously talked with you about the success of our new Avis web and mobile platforms which launched in late 2016 and we have realized similar results from the new Budget platform. Conversion improved by more than 100 basis points on the new Avis website in the quarter and the new Budget website which launched in March is experiencing similar improvements. The streamlined user experience and the Pay Now function on our new site has driven a double-digit increase in prepaid rentals. These enhancements have created an easier, more customer-friendly reservation experience, and we expect they will continue to drive an increase in direct bookings. Turning to mobility, as we discussed during last November's Investor Day, the mobility landscape is changing, and…

Operator

Operator

Thank you. Our first question comes from Mr. Chris Agnew from MKM Partners. You may ask your question.

Larry D. De Shon - Avis Budget Group, Inc.

Management

Chris, we can't hear you. Are you on mute by chance?

Operator

Operator

Chris?

Christopher Agnew - MKM Partners LLC

Analyst

Hello? Hello?

Operator

Operator

Chris, we can hear you now.

Christopher Agnew - MKM Partners LLC

Analyst

Hello?

Larry D. De Shon - Avis Budget Group, Inc.

Management

Chris? Go ahead, Chris. Try again.

Christopher Agnew - MKM Partners LLC

Analyst

Okay. Yeah. No, thanks very much. Good morning. To what extent are you seeing length of rental restrictions being put in place at the moment relative to your expectations? And if different, do you think it's more on the demand or the supply side that...

Larry D. De Shon - Avis Budget Group, Inc.

Management

Thanks, Chris. I think the length of rental restrictions that we would normally see this time of the year are about normal. We started seeing them expand kind of the back half of June. As we've gone into July, the length of rental restrictions, as far as the number of airports putting those in place, have been fairly robust, which has been a very, very good sign for fleet levels as we've gone through the summer. So, I think I would say that July is kind of where we would normally be.

Christopher Agnew - MKM Partners LLC

Analyst

And on fleet cost – thanks for the color on the model year 2018 buy – does that benefit second half fleet costs? And if so, how much of that's baked into guidance? And given that you've got some color on the fleet buy, are you able to provide any outlook for fleet costs heading into 2018? Thank you.

Larry D. De Shon - Avis Budget Group, Inc.

Management

I think we've got a lot more work to do as it relates to model year or to full year 2018 fleet costs. There'll be minimal impact, really, in the 2017 model year as we're not taking deliveries of that many 2018s in the back half of the year. So, really, the fleet cost for 2017 really reflects the losses that we've taken so far for the year in the first half, and then the depreciation adjustments that we felt that we needed to make on the 2017 model year fleet as it goes out throughout the rest of the 2017 and goes into 2018.

Christopher Agnew - MKM Partners LLC

Analyst

Got it. Thank you.

Operator

Operator

Our next question is coming from Mr. Hamzah Mazari from Macquarie Capital. Hamzah, you may ask your question. Hamzah Mazari - Macquarie Capital (USA), Inc.: Good morning. Thank you. The first question is just on pricing. Is there any reason to think that pricing will decelerate in the second half? I know you didn't change your price guidance. So, they're down 2% basically implies that pricing flat and not sort of up as you've seen in July and August. It also implies commercial pricing doesn't follow if you are down 2%. So, just trying to get a sense of is this just conservatism, or is this just you have low visibility there? Any color would be great.

Larry D. De Shon - Avis Budget Group, Inc.

Management

Thanks. As we said, our July leisure pricing was strong about 2.5%. As we look into August, we see some strong weeks in the month of August with positive pricing leisure still being strong. Corporate improving a bit in August so far in reservations holding. So, if you take a look at our pricing guidance overall for the year, it really comes out to be positive, almost a 1 point in the back half of the year. So, there is some positive improvement that we have baked into our assumptions. I think what's important is, that we want to see fleet levels come down as we go into the fourth quarter and make sure that we get back to a normal de-fleeting process that the industry will go through after the summer peak is over with, and to see those levels come down nicely as they should going into the fourth quarter. Hamzah Mazari - Macquarie Capital (USA), Inc.: Great. That's very helpful. And just second question, just around industry structure. Are you guys seeing any change in behavior from the other two competitors versus history? I know that in this sector the fleet is sort a 100% variable and you de-fleet and re-fleet and investors have to worry about capacity in line with demand every year. But just curious if there's any structural change you see in the marketplace as you look at your two largest competitors. Thank you.

Larry D. De Shon - Avis Budget Group, Inc.

Management

I think the structural change really happened in the second quarter with the massive de-fleet that occur throughout the second quarter by the industry, particularly one competitor who worked very hard, it appears, to get their fleet in line by June. So that, to me, was a structural change from what we have been experiencing. So now we're into the summer, and the summer fleets are tight. We're seeing linked around restructurings and many, many markets as you would normally see in the summer where we used to be years ago. And then hopefully we would look for a normal de-fleeting activity as we go onto the fourth quarter. So, no, I'm not seeing anything other than the de-fleeting that had to happen in the second quarter that looks like they got really right-sized by the mid part of June. Otherwise, I think things look normal. As we said, we are – as we look at our 2018 buy, we're actually going to buy fewer cars going into 2018 as we're going to push to drive utilization up and also reflecting the fact that we're a higher-risk car fleet now than we were a year ago, and, therefore, those cars have longer holding periods. We don't have as much churn of fleet in the overall. So, that means we'll be buying less overall. So, combination of higher-risk percentage and also trying to push utilization as we go into 2018. Hamzah Mazari - Macquarie Capital (USA), Inc.: Great. Thanks so much.

Operator

Operator

We're showing no further questions in queue at this time, speaker. Our next question is coming from Mr. David Tamberrino from Goldman Sachs. David, you may ask your question. David Tamberrino - Goldman Sachs & Co. LLC: Great. Thank you. So, a couple questions related to fleet on the back half of the year and into next year. Judging by your comments, you sound like your competitor de-fleeted in the second quarter. And looking at your average fleet, you're still up, I think, 2.6%, 2.7% year-over-year. Should we read your comments to believe that 2H 2017 fleet for Avis should be flat to down year-over-year? And then further into 2018, should we be expecting some de-fleeting in order to keep utilization tight?

Larry D. De Shon - Avis Budget Group, Inc.

Management

Yeah. Our utilization in the second quarter was flat with last year. As you take a look at where we're positioning our fleet as we're going through the remainder of the year, it's basically really flat to slightly up just a couple – maybe 10 basis points or 20 basis points to 30 basis points, not much at all. And so, then as we push for next year, as we're going to next year, our goal will be to try to drive higher utilization year-over-year. We also have some flex in our fleet as we go through the remainder of this year. So, we always try to look at how much flexibility we have upside and downside. So, if volumes don't materialize to the point we'd like them to, we want to make sure that we keep our utilization improving as we go through the balance of the year. So, we have some downside opportunity as well if we need to take more fleet out. David Tamberrino - Goldman Sachs & Co. LLC: Okay. Got it. And then for your model year 2018 purchase prices I think I heard during the prepared remarks that you said it's going to be lower year-over-year. How much of that is a function of just lower like-for-like purchase prices? How much of it is a lower potentially ASP mix? And how much it is from moving from a program car to a risk car?

Larry D. De Shon - Avis Budget Group, Inc.

Management

It's overall like-for-like is the metric that we gave of being down 2 points is really the like-for-like models. David Tamberrino - Goldman Sachs & Co. LLC: And is that just from the excess inventory that OEMs have out on the dealer lots today? What's kind of driving that 200 basis points lower year-over-year? Is it a switch from the D3 to the Japanese brands? Maybe just provide a little bit more color as to how you're achieving that.

Larry D. De Shon - Avis Budget Group, Inc.

Management

I say basically it's program cost were down compared to the 2017 models. David Tamberrino - Goldman Sachs & Co. LLC: Okay. And just lastly for me with your digital strategy, as you think about continuing to get that in the consumer's pocket onto their phone, you think about some of the maybe competing, I know it's only one day rentals and 75 miles or less but when you think about an Uber, they've rolled out basically a cancellation fee if you cancel that ride within I think it's five minutes or so. Do you think that over time you might put in a cancellation fee within that digital app if someone were to show up at a location, and decide not to ultimately rent through you. Maybe it's $5 maybe it's $15 whatever it is but at least gives the consumer a little bit more of an incentive to not walk away from that rental?

Larry D. De Shon - Avis Budget Group, Inc.

Management

I think what we're really focused on is pushing our prepaid which has very low notional rates and we've grown our prepaid rentals on our dot-coms fairly significantly this year. We're up about 13 points, I think, year-over-year. So, that's a huge movement, and it's the work that our team has done, developing the new platforms both on the mobile apps as well as on the dot-com. As far as non-cancelation rates are concerned, I think that's something that we would address based on kind of where the industry might go in the future. We have looked at it in the past, but it was – moving forward that would not have ended up being competitive in the marketplace. We do have them in Europe, and that works in Europe. But we'll just have to watch how the industry looks at that in the future.

Operator

Operator

Our next question is coming from Mr. Chris Woronka from Deutsche Bank. Chris, you may ask your question.

Chris J. Woronka - Deutsche Bank Securities, Inc.

Analyst

Good morning, guys. Appreciate all the data points you've given out. I want to ask you – you mentioned pricing starting to get better towards the end of June, better in July that kind of overlaps with the industry and your competitor fleeting changes. Is there – in your kind of experience is that kind of the normal trajectory of when you might begin to see pricing or do you think there's a little bit more of a lag effect and maybe as we begin to think about fourth quarter that plays out as you expect from a capacity standpoint? Do you think that there's more pricing gains to be had?

Larry D. De Shon - Avis Budget Group, Inc.

Management

Chris, as you know, it all depends on fleet levels. So, as we look at what pricing opportunities there might be in the fourth quarter, it'll really depend upon how the fleets are managed going into the fourth quarter. So, we've been prudent as we've looked at what we are forecasting our pricing to be in the fourth quarter and if fleets tighten up more than that, more than what we're assuming then there could be some pricing opportunity. I would say that as we look at June going into July and August, maybe a bit delayed than normal, but not much. And I think in the July-August period, we're kind of seeing the normal activities. We have kind of a strange event this year. We're just driving higher pricing in one specific week in the week of August and that's all around the solar eclipse, and those markets were driving quite a bit of rental activity that week. And so the pricing is very strong in that week. But otherwise, I would say, the trajectory is really pretty normal, maybe just a bit delayed getting going.

Chris J. Woronka - Deutsche Bank Securities, Inc.

Analyst

Okay. Great. And then on the shuttling and the manpower initiatives, I know those are kind of long-term things, but as we think about OpEx for next year, do you think we see a discernible kind of flow through on those two?

Larry D. De Shon - Avis Budget Group, Inc.

Management

Yeah. I would say we'll continue to build on our success with both of those initiatives. We've been working really hard. The teams have been working really hard on this and the field is really organized around this. We've had some good benefits this year already between the two, about $40 million of benefits between manpower and shuttling combined. So, we'll continue to try to build on top of that. What will help a lot is that we're just now rolling out the new technology that we have been working on for about the last year, year-and-a-half. As it relates to how we plan our manpower really down by the minute, if you will, 15-minute increments throughout the day and days of the week. That's now going out at all of our major airports and that's providing a lot of insight for management teams in the field to really be able to move their manpower to where we most need it and not have it in places when we have valleys and we don't need the resources there. So, that will also help us we go forward.

Operator

Operator

Our next question is coming from Mr. Dan Levy from Barclays Capital. Dan, you may ask your question.

Dan M. Levy - Barclays Capital, Inc.

Analyst

Hi. Yes. Thank you. I think we can appreciate the commentary that the pricing trends and fleet levels are improving. But if I just take the implied back half guidance for fleet cost and pricing, I think it implies your fleet cost is up roughly 7 points, give or take; price up 1.5%, both at the midpoint. And if I apply the EBITDA sensitivities to that, let's say, I just ran that run rate for the year, it still tells us that the net of fleet cost less pricing is still a net negative. Now, I know that's just a limited period but to your comments from earlier which I suppose one may be able to interpret that fleet cost and price over time will be a net wash, what piece of this dynamic do you see changing that will ultimately help to create more of a net neutral between the variables?

Larry D. De Shon - Avis Budget Group, Inc.

Management

Yeah. Thank you for the question. I think this is such an anomaly year with so much fleet that went into the marketplace to be sold, particularly in the second quarter. And then as we went through the second quarter and had the results that we had on loss on sale then our models will tell us then that we need to make adjustments in our depreciation rates on the fleets that we're holding in the inventory of fleet as we hold it throughout the rest of the year and into next year. So, what you're saying, I think, you're absolutely right. Pricing is not offsetting fleet costs in the back half of the year. Those depreciation rates have been changed going forward. But I think what will change it over time, and this is always delayed, and particularly, it's going to be more delayed after kind of the events that we've been facing with how fleets have been oversupplied in the marketplace. So, I think it will over time when fleets return to kind of normal levels, normal seasonal demands, normal shoulders, normal peaks that we've had prior to last three or four years. And that just all depends on everyone getting their rotations right by market, rotating out of their fleets, peaking up when they peak up, coming back down when they come down, and getting back to the normal routine of how our market has always conducted over the years, always operated. So, I think as we turn the chapter on this and we get into the normal periods, and I think that's when pricing will start to really catch up with fleet because fleets will be tighter to demands more often throughout the year which will cause pricing opportunities to manifest itself.

Dan M. Levy - Barclays Capital, Inc.

Analyst

Okay. That's appreciated. And just a follow-up. You're sitting at 4 times net debt at the end of the second quarter. You mentioned that it's the upper end of the historical guided range. And then in the past, I think you can appreciate that earnings have seen a nice boost from M&A and buyback yet I see in the guidance that you've reduced your buyback range. Could you comment on how to think of the M&A and share buyback activity on a go-forward basis? Is it possible you may take a slightly more conservative approach on this, given leverage levels or concerns around cycle risks, any of those things?

Martyn Smith - Avis Budget Group, Inc.

Management

Yeah. It's Martyn, Dan. That kind of fit hand in hand – in my first – as you know, I've only been here two months or so, but that's the main area I'll focus in on, just trying to ensure we get a really good balance and line of sight into the relationship, as you rightly say, in free cash flow, the share buyback program and then leaving some potentially space for tuck-in acquisitions, and then working that through in terms of where it fits with the maximum leverage debt as well. So, I feel pretty comfortable with where we are in this guidance and I think it sets quite a good tone kind of going forward as well. So, I think it looks pretty good at the moment in terms of the balance between the various moving parts we've put into our guidance today.

Operator

Operator

Our next question is coming from Yilma Abebe from JPMorgan. You may ask your question.

Yilma Abebe - JPMorgan Securities LLC

Analyst

Thank you. Good morning. My first question is on the fleet debt on the ABS side. Given the current environment of the fleet costs, are you seeing any increase in the required enhancement levels?

Martyn Smith - Avis Budget Group, Inc.

Management

It's Martyn. No, we're not at all. No.

Yilma Abebe - JPMorgan Securities LLC

Analyst

Okay. And then my second question is on sort of pricing. Can you comment sort of the drivers of the weaker commercial pricing as you compare that to leisure, what are the puts and takes there?

Larry D. De Shon - Avis Budget Group, Inc.

Management

As you know, a significant amount of our commercial business, our corporate business, is contracted. So, those contracted rates are what they are as we go through the year. I think about 60%, maybe more. So about 60% of our commercial business is contracted. Then in the second quarter, if you take a look at the non-contracted commercial business, it's going to work off of the spot rates of what we're offering in the marketplace. And, of course, pricing was down fairly significantly in the second quarter, which then caused those corporate non-contracted pricing to be down as well. But then that started to improve as we went into July. So, the corporate contracted is going to stay the same but the non-contracted started to improve fairly significantly and actually was, I think, in July only down about 0.7 point. So, as fleets once again tighten up and we start yielding up, non-contracted commercial business will yield up along with that as leisure does as well.

Operator

Operator

Our next question is coming from Mr. James Albertine from Consumer Edge Research. James, you may ask your question.

James J. Albertine - Consumer Edge Research LLC

Analyst

Great. Thank you and good morning everyone. Wanted to ask if I may on your disposal channel, the alternative channels of disposal that you've talked about in the past. If you could provide, and I apologize if this is in the prepared remarks, I got disconnected for a moment, but if you could provide an update on sort of where you stand as a percentage of your disposals? What percentage is going through alternative channels and then to the extent you can quantify, the benefit of the alternative versus traditional channels of disposal, that'd be great.

Larry D. De Shon - Avis Budget Group, Inc.

Management

Yeah. We've made a lot of headway this year on trying to increase the percentage of our fleet that's disposed through alternative channels. And this is basically our Internet sales to dealers or direct-to-dealer sales and then also work that we do with other fleet sellers in the marketplace that are online like TrueCar, Vroom, for example, and also we sold a number of cars to Uber this past quarter. And so, we've increased it the first half I think about 13 points from last year to this year and we'll continue to try to grow that. And the good thing about the back half now that we've got probably close to 78% of our risk cars sold for the year, that gives us a lot of flexibility as we look at trying to drive more across the alternative channels and increasing that percentage versus the auctions. In the first half where you have a lot being sold, you're going to sell in the auctions as well, sell in the alternative channels but in the back half we have a lot less to sell now just about 22% from August on. And that allows us to be a little bit more selective in how we're selling the cars through the remainder. So, we should continue to drive our alternative channel sales higher. On the direct-to-dealer, we benefit anywhere from about $250 to $400 benefit and that's primarily saving auction fees and other disposal costs, shuttling costs and so forth. And then when we get to direct-to-consumer which is still very small percentage for us but growing, we sold actually a lot more cars in the first half of this year than we did last year on the direct-to-consumer side, and that's about at least $1,000 benefit for every one of those cars resell direct-to-consumer.

James J. Albertine - Consumer Edge Research LLC

Analyst

Okay. Very good. Appreciate that color. If I may just ask a strategic question, and with every quarter we appreciate the details that you provide in your prepared remarks, in the slide and release, on your digital initiatives. As we think about specifically the growing partnerships with Waymo and some of these sort of ride-sharing, ride-hailing autonomous technology service fleets, should we think about this more from a fleet management perspective as being the key contributor to your P&L over time, or is this something more with respect to you providing vehicles for their fleet? I'm just trying to understand kind of where the monetization is going to come from ultimately. And if you're willing to put, at this point, I understand you may not be, but a broad range of when these digital strategies will be sort of manifested in your bottom line EPS from a material contribution perspective. Is it 2020 or 2025 sort of outlook? That would be helpful.

Larry D. De Shon - Avis Budget Group, Inc.

Management

Yeah. I think it's early yet to be talking about kind of how much contribution fleet management as a service will make for our company over time. And it's certainly an area that we're focused on and an opportunity that we've been able to successfully conclude with Waymo. We're at the very beginning stages of our Waymo partnership. They've been terrific to work with, and we're looking forward to what we're going to be doing for them in Arizona and it is on the fleet management services side, if you will. So, we'll be doing interior cleaning, exterior cleaning, oil changes, managing defective parts for them, replacing parts and so forth, storage of the vehicles, protecting the vehicles, and a host of other things. And as that partnership hopefully grows, we're certainly open to discuss anything else from a fleet management perspective that they would like for us to do. And we're also taking a look at other opportunities to provide fleet management as a service going forward. As we talked about many times in the past that as the industry moves closer towards autonomous vehicles, one of the things that's our core competency, and we're one of the very few companies in the world that can do this, and we do it in 180 countries, is manage mega fleets and whether the car is autonomous or driven, someone has to buy these cars and fleet these cars, register these cars, fix them, maintain them, and dispose of the cars and make sure that they're everywhere they needed to be at the right time ready for the customer. And we do that at massive scale. And so that is a true core competency of this organization, something we're going to look to leverage as we go forward. So, I think still early stages and as we get more opportunities to do this for more companies going forward, I think then we'll have a better feel for its overall contribution to the company as we go forward.

Operator

Operator

Our next question is coming from Mr. Michael Millman from Millman Research Associates. Michael, you may ask your question.

Michael Millman - Millman Research Associates

Analyst

Thank you. Could you give us an idea of your conversion rate compared to, say, hotels, airlines? Kind of looking for what kind of upside you might have and when you might start achieving more of it?

Larry D. De Shon - Avis Budget Group, Inc.

Management

Yeah, Michael. We don't really compare conversion rates to other companies because I found that trying to do that, everyone measures it slightly differently. And so, we just focused on our own base and trying to improve on our own base. A100 point improvement is quite remarkable actually, and Avis, it was actually slightly higher than that in the first half. And so, that's pretty exciting for us to have a conversion improvement like that, and there's still a lot of upside for us to go forward as well. There's still many enhancements we'll be making to the website. There's a whole long list of new innovations that our digital team are looking to put onto the website, onto the mobile app as well. So, those will just continue to evolve to get better and better as we listen to what customers tell us. They really want to see more in these apps and on our dot-com. So, we're real pleased with conversion, but it's really almost impossible to try to compare it to any other company.

Michael Millman - Millman Research Associates

Analyst

Would you say it's in the very early days of starting to use more AI to improve conversion and we can look for a lot of upside in two years, five years?

Larry D. De Shon - Avis Budget Group, Inc.

Management

Yeah. I would agree that there's good upside in the next two to five years as technology improves and there's other opportunities to bring enhanced technology into it. And like I said, we've got a team that's focused on that with a long list of things they want to do, most of which are either to just improve the experience overall that many will also improve conversion. It's something that our teams really focus on. We've got all sorts of ways to test through multi-variant testing, ways of which to improve it, to see what happens to conversions that we're constantly running those tests all the time. So, yeah, we've got a lot of upside in it. We're excited about it. And I think as technology develops, it would bring more opportunities as we go forward.

Operator

Operator

Our final question comes from Yilma Abebe from JPMorgan. You may ask your question.

Yilma Abebe - JPMorgan Securities LLC

Analyst

Thank you. One quick kind of follow-up for me. You obviously talked a lot about sort of the industry fleet levels in this call here. Can you talk about perhaps the risk that even if fleet levels are aligned that you may still see above-average competition on the pricing side and any one or two competitors being more aggressive on the pricing side, even if the fleet levels are more aligned with demand?

Larry D. De Shon - Avis Budget Group, Inc.

Management

Yeah. I just haven't seen that. What we tend to find is price increases in the industry seem to hold when fleets are aligned, and they don't hold when fleets are not aligned. And I've said over and over again that in this industry, it's really hard to get price increases when the industry is over-fleeted. But when the industry is fleeted properly to demand, then the yielding opportunities, particularly as you get close in to our booking window really start to manifest themselves. So, I would say that I've not seen anything that would tell me that there's anything different happening from what I can watch in the marketplace. We're in a tight fleeted situation now, a normal fleeted situation for summer. We're in the summer peak, and we're getting improvement in pricing. And I suspect that will continue as we go through the summer and then as the industry rightsizes hopefully in the fourth quarter to where they would normally do then that will give us opportunities in those peak periods throughout the fourth quarter as they hit. So, no, there's really nothing different that I can see.

Yilma Abebe - JPMorgan Securities LLC

Analyst

Thank you very much. That's all I had.

Larry D. De Shon - Avis Budget Group, Inc.

Management

Okay. Before we close, I think it's important to reiterate the key takeaways from today's call. Second quarter was more difficult than we anticipated driven by higher fleet costs in the Americas and lower pricing, and we've updated our full year projections to reflect this. Pricing started to improve in June in the Americas and has continued into the summer with July pricing in the Americas up more than 1% year-over-year. We have identified additional cost saving opportunities. We now expect these actions to generate $75 million of benefits in this year alone and we're making good progress on our long-term strategic initiatives highlighted by our partnership with Waymo to provide fleet management services for their autonomous vehicles in Arizona. We have a full calendar of Investor Relations activities planned this quarter starting tomorrow at the JPMorgan Auto Conference in New York and we hope to see many of you during our travels. With that, I want to thank you for your time and your interest in our company.

Operator

Operator

For closing remarks, the call is being turn back to Mr. Larry De Shon, please go ahead, sir.

Larry D. De Shon - Avis Budget Group, Inc.

Management

Those have been concluded. So, thanks, everyone.