Good morning, and welcome to the CIBC Quarterly Financial Results Call. Please be advised that this call is being recorded. I would now like to turn the meeting over to Geoff Weiss, Senior Vice President, Investor Relations. Please go ahead, Geoff.

Thank you, and good morning. We will begin this morning's presentation with opening remarks from Victor Dodig, our President and Chief Executive Officer, followed by Hratch Panossian, our Chief Financial Officer; and Shawn Beber, our Chief Risk Officer. Also on the call today are a number of Group Heads, including Mike Capatides, US region; Harry Culham, Capital Markets, Laura Dottori-Attanasio, Personal and Business Banking Canada; and Jon Hountalas, Commercial Banking and Wealth Management Canada. They will all available to take questions, following the prepared remarks. During the Q&A, to ensure we allow enough time for everyone to participate, we ask that you please limit your questions and requeue. As noted on Slide 2 of our investor presentation, our comments may contain forward-looking statements, which involve assumptions that have inherent risks and uncertainties. Actual results may differ materially. With that, I will now turn the meeting over to Victor.

Thank you, Geoff, and good morning everyone. This quarter, we reported record revenue of just over $5 billion, which is up 7% over our prior year, driven by strong growth in all of our business units. Pre-provision pretax earnings of $2.2 billion were also up 7%. And earnings per share of $3.93 were up 45% from last year. Our return on equity was 17.9%, and our capital position remained strong with a CET1 ratio of 12.3%. Over the course of the quarter, we saw the operating environment improve, driven by the easing of COVID-related restrictions, as vaccination programs across North America continue to roll out. As a result, a rebound in consumer activity and increased optimism from our commercial and corporate clients, contributed to both volume growth and higher client activity from new clients and our existing clients. Our strong results underscore the strength of our client-focused strategy and the successful execution of our three strategic priorities. Those priorities are, number one, to further strengthen our Canadian consumer franchise; number two, to maintain and grow our resilient North American Commercial Banking, Wealth Management and Capital Markets businesses; and the third, being to accelerate our ongoing investments in growth initiatives into the future. On the first priority, we're delivering. We continue to strengthen our Canadian consumer franchise with market share gains driven by strong client acquisition and improved retention. We also continue to see solid growth in our mortgage portfolio and momentum in franchising our new clients. On a year-to-date basis, CIBC ranked number one in market share growth in personal loans. As economic activity rebounds, consumer spending accelerated and overall purchase volumes have returned to pre-pandemic levels. And as the economy continues to normalize, our goal is to ensure we have both a strong travel and nontravel card presence to…

Thank you Victor and good morning everyone. Starting on Slide 10. This morning we reported diluted earnings per share of $3.76 for the third quarter of 2021. Excluding the amortization of acquisition-related intangibles and an increase in legal provisions adjusted EPS was $3.93. Our team executed well against our communicated strategic priorities this quarter and we are very pleased with the results we delivered for our stakeholders. Consistent with our capital deployment priorities, we continue to leverage our strong balance sheet to support clients, accelerate organic growth and enhance shareholder returns. Robust contributions from each of our business units drove record revenue in the quarter demonstrating the potential of each unit as well as the benefits of our diversified franchise. And consistent with our guidance, we continue to realize the benefits of past investments while reinvesting across our bank, to drive sustainable growth over the next business cycle. The balance of my presentation will refer to adjusted results, which exclude items of note starting with Slide 11. This quarter we generated net income of $1.8 billion and a return on equity of 17.9% helped in part by solid credit performance, which Shawn will cover later in the presentation. Pre-provision, pre-tax earnings of $2.2 billion were up 7% from a year ago or 9% excluding the negative impact of currency translation. Revenue of $5.1 billion was up 7% year-over-year, due to growth in client balances and higher fees driven by strong performance across all of our businesses and constructive markets. Expenses were up 8% from the prior year largely due to performance-based compensation and increased strategic investments. Slide 12 highlights the drivers of net interest income. Excluding trading, NII was up 7% from last year due to robust growth on both sides of the balance sheet and stabilizing margins. As economic…

Thank you, Hratch, and good morning. During the third fiscal quarter of 2021, we continue to see progress in economic reopening in most of our markets. We are of course mindful of the current reality of the Delta variant, which highlights the potential for an uneven path to full economic recovery. But with that context, I'd like to reaffirm key messages I shared last quarter. First, the quality of our portfolio remains strong and credit performance this quarter continued to exceed our expectations. Second, we're watchful of the continued challenges that COVID-19 presents, but our base case expectation remains for a continuing economic recovery over the balance of calendar 2021 and into 2022 building on the strong growth seen over the summer reopening. And finally, we remain comfortable with our risk levels and confident with our current level of provisioning. And we're well-positioned going forward with the continued growth in our portfolio. Turning to slide 23. In Q3, the provision for credit losses was a net recovery of $99 million, compared with a provision of $32 million last quarter. Provision on impaired loans decreased $138 million from last quarter to $108 million driven by lower provisions in both retail and business and government loans. In Canadian Personal and Business Banking, mortgages and personal lending had lower provisions reflective of improving 90-plus day delinquencies, while credit card write-offs were also down quarter-over-quarter. In both our Canadian and US commercial and wealth businesses, our provisions were consistent quarter-over-quarter, reflecting continued strong credit performance. In Capital Markets, we recognized a net recovery as we experienced lower impairments and benefited from a few reversals in the oil and gas portfolio. Partially offsetting these decreases, CIBC FirstCaribbean experienced a higher impaired provision this quarter. Our performing portfolio had a provision reversal of $207 million in…

Thank you. And the first question is from Meny Grauman from Scotiabank. Please go ahead.

Hi. Good morning. Harry, it's a question for you. If I look at your segment, I see loans up 6% sequentially, strikes me as a big jump. So I'm wondering what's impacting that? Is there a seasonality? Is there anything unusual going on? And just a good comment on that big sequential jump.

Good morning, Meny. Thanks for the question. The businesses continues to grow nicely throughout the pandemic. In the early stages of the pandemic, of course, we stood by our clients and ensured that we are there to deliver capital were required but across platform, across the global markets platform, across the corporate banking platform delivering for our core clients the capital required. So, we're growing in single-digits the loan book in general and the financing books in general and that should continue as we move forward. And so we're seeing our clients in general in the areas that we're focused on if you think about sustainable finance, key areas of importance to our clients as we transition to a new economy we're very, very involved as Victor pointed out earlier.

And do you expect that to be sustainable? I mean I guess if I annualize that I get a pretty big number there, but how should we think about it in terms of sort of on an annual basis given the kind of growth you're seeing you saw in Q3?

Yes. Meny, it's Hratch. Maybe I'll jump in here. I think you were speaking to Harry about loan growth. But I think at this point you're looking at the commercial numbers as well. When you talk about the 6% commercial that's in our commercial business which would be more in Jon's world. And so maybe Jon can speak a bit to that and the sustainability of that momentum as you pointed out.

Sure. Thank you, Meny. So, certainly we had a strong quarter and it was well diversified by industry and by geography. 50% came from real estate, 50% came from our diversified businesses. And there's many challenges out there. You read them in the paper they are real they impact every client differently inflation, labor, supply. But generally, business confidence is high. And when confidence is high our, clients are investing for growth. When they invest for growth, our pipeline grows and our pipeline is good. So, based on our pipeline, I think our Commercial Banking momentum will continue and we expect to finish fiscal 2021 comfortably with year-over-year loan growth in the double-digit range.

And just as a follow-up, if I look at the difference between Canadian commercial versus US commercial, definitely pay downs look a lot more significant in the US, especially scaled to the size of the loan book. What accounts for the difference there as you see it in terms of -- the differential in terms of paydowns? What's really the difference in Canada and the US that explains that?

Well, most of the big pay downs are in the US, so I will pass that question over to Mike Capatides. Mike are you on?

I am Jon. Thank you and thank you for the question. We had a good Q3 with a 3% growth net of PPP forgiveness in the quarter. Our paydowns were mostly in the US related to our institutional real estate book which we saw significant pay downs, which we frankly viewed as a good sign about the credit quality of that book. We expect that to reverse. The other dynamic in the US was given where rates were, we had many of our commercial clients going to the public markets and pay down their revolvers and their term loans, we also expect that to reverse. So, looking forward, we -- together with our new client originations and more business with existing clients as our revolver utilization rates increase, we expect robust growth to come back.

Thank you.

Thank you. The next question is from Scott Chan from Canaccord Genuity. Please go ahead.

Maybe Mike just sticking with you on the US side, you kind of talked about the paydowns and robust growth coming back. Maybe you can just talk about the commercial and the CRE market down there and what you're kind of seeing if there's maybe incremental growth on one of the -- one or two of those books that or more?

Well, we have a very diversified book in our commercial -- C&I and our real estate portfolios. As I said, we expect the real estate portfolio to come back to significant growth in the coming quarters as the paydowns dissipate. We have a very strong pipeline in our real estate book that we expect to see come online in the coming quarters. In our C&I book, in fact, this past quarter, we had we initiated 165 new relationships and those were mostly on the C&I side. And one of the strengths of our businesses in the US is our specialty groups where people come to us for our expertise and we've seen good growth in across the board in all our specialty lending. And if you combine that which we expected to continue, when you combine that with our more mainline commercial clients who simply have been sitting with a lot of cash as they build inventories and the US economy continues to improve, we expect to see our revolver utilization rates come back to more normal levels and continue to see robust growth in that portfolio. So we're optimistic looking forward.

Okay. Good. And then maybe just going to the Canadian side, the mortgage growth was exceptional above the industry this quarter. I think last quarter you were kind of in line. Perhaps you can just maybe describe what you're seeing in the housing market now in Canada. And perhaps some of the reasons that you're able to capture that incremental growth relative to the market in pretty quick order?

Yeah. Hi, Scott, it's Laura. So I'll take that. Again, the housing market continues to perform well. So we -- as you pointed out, we've seen some really strong growth including some good market share gains. So we're really pleased with our performance and a lot of that was just a result of a lot of the actions and investments that we took and I think that's what you're seeing drive our performance. So happy with the progress we've made. I'd say on a go-forward basis, again, when we look at our pipeline of activity, we expect things to continue, although I would just say that the pace of growth will likely moderate as we come off call it the recent highs in the market. So think of it as more of a return to normal in the housing market.

And many -- and Scott, this is Victor here. I just wanted to tie together some of the themes that you're seeing across our business, across our Capital Markets business, across our Commercial Banking franchises in Canada and the United States and our Canadian Personal and Business Banking franchise, you are seeing deeper client relationships driving growth and you're seeing new client relationships driving growth. The strategy that we've laid out of a client are a relationship-focused bank with our existing clients and attracting new clients is working. It is driving that top line growth that you're seeing across the CIBC franchise, and that is the most important message to take away from all of our activities. We are laser-focused on our clients. We're laser-focused on winning new business from a competition and it is paying off in all markets that we're competing in.

Thanks for that.

Thank you. The next question is from Gabriel Dechaine from National Bank Financial. Please go ahead.

Hi. Good morning. Question on expenses and I appreciate the guidance you gave for us that was helpful. But it's more of a technical one, I guess on the variable side of things where the costs are moving up higher and this is not just the CIBC issue. I'm wondering if there's some -- is it entirely revenue driven, or is there a component that's tied to employment dynamics or like incentives or retention costs that have been moving higher, because there's a lot of competition for talent out there. I was wondering if that's playing a role at all in that line or maybe in the fixed cost element of compensation?

Yeah. Thanks for the question Gabriel. And it is predominantly revenue linked. So when we speak about our performance-linked expenses and what you're seeing in the variable line item go up, it is very much related to the areas of the business where the compensation is variable with production. And so that's really what's been driving it. There is a little bit of noise sometimes in there from changing on timing on things and payouts, but it is -- the vast majority of it performance based. And so we're very pleased with the fact that we're getting that revenue growth in performance. And that's why earlier this year we started guiding towards the overall expense being driven higher by those factors and we continue to see that strength in performance.

Okay. And then if I interpret your messaging that -- correctly that the -- excluding variable comp, the number we saw 3% will be in and around that level for the next little while in terms of growth?

Yeah. I think on the full year basis, we've been very clear that we expect all of our efforts, the investments that we're making, net of the expense discipline that we have across the bank to land us at that low single-digit level and then driven up or down from there based on performance and how those variable pieces come in. And performance has been strong, so variable expenses are up and we're going to be mid single-digits for the full year as we've said. And for the full year again excluding that, we think low single digits is where we'll be despite the fact that we've accelerated some investments in the current environment and proactively pushed more into this year in the back half of this year. But we think it will still be in that low single-digit range without that and that's the right level for our bank at this point.

No outlook for 2022 yet?

We look at 2022 the same way. It's a little bit early Gabriel to give you exact numbers, but we came into this year looking at the year with our pre-provision earnings growth targets in mind and trying to figure out what we need to do in terms of balancing the investments versus efficiencies in the expense line to get the pre-provision earnings growth we want. So we're going to go into next year the same way. We're finalizing our planning at this point in time. We've got lots of good investment opportunities that we're going to undertake and we also have lots of opportunities to manage our expenses. And so rather than give you an expense or operating leverage target I would say we'd come at it the same way. And as we solve that puzzle and have better visibility into what the environment and the top line look like, we'll land on the exact plan and we'll land on the exact numbers and we can communicate that more to you next quarter.

Thanks. Enjoy the rest of your summer.

You too.

Thank you. The next question is from Ebrahim Poonawala from Bank of America. Please go ahead.

Hey good morning. I guess first just Hratch, if you could one quick follow-up on that expense. Just bigger picture, so you've talked about accelerating the strategic investments. Where are we in that cycle? I mean, I get like tech investments are here to stay. But when you think about some big undertakings, are we early, middle of the path there or coming to the later stages where you're trying to ramp up these investments? Any perspective there would be helpful.

Yeah. Happy to start on that Ebrahim. And the way we look at it is investment in our business is ongoing. We want to position the bank for growth in the long-term, and so we will continue investing. So I wouldn't say I would look at it in terms of early, mid or late. We have started investing in the business more than we did in the past. So, we will continue investing in the business. And so I don't think there is a bulge here that we're getting through. It is really about continuing to invest. As we get the benefits from those investments to the top line, we reinvest a portion of it into new initiatives and we continue to do that. And that's the way we're looking at it. So we will manage the overall expense growth as I said by looking at the rest of the expenses outside of the deliberate strategic and growth investments that we're making and also looking at the net expense growth relative to the top line growth in any period of time to get the pre-provision earnings growth to the place that we need to. But this isn't about making a bulge of investments and then going back and forward on investing and not investing. We always invest in our bank.

Understood. And I guess just moving to the DFS business. Victor, you've talked about that as a growth avenue in the past. I was just wondering if you could -- like we are seeing revenue there flat line this year around the $200 million level, maybe you or Harry just give us a perspective on what's going on there? And also any perspective on the impact to CIBC from what we are seeing on the discount brokerage side with 0 commissions. Is it material? Is it an opportunity? Would love to hear your thoughts?

Sure, Ebrahim. As we've said to our investors a year ago when we set up our DFS business, it was meant to provide transparency to some of the very important assets that we have that are dealing with the changes that are happening in the financial landscape. Direct investing, direct banking and fintech related businesses that we're actually competing with in quite successfully. So that you're going to hear more and more about over the course of the year. We actually did see significant growth year-over-year, it flat-lined over the last quarter but that business has been growing nicely. And I'm going to hand it off to Harry just to remind you of some of the elements of it and how to deal with the -- some of the emerging themes in discount brokerage.

Yeah. Good morning. It's Harry here. Yeah, so just taking a step back for a second as Victor said, we're combining these technology-led businesses really providing accretive set for direct banking, direct investing and really with our innovative multicurrency payment solution platform, servicing our clients holistically. So there's three businesses there all under one umbrella, really leveraging the expertise that they bring together to focus on further growth and we've actually seen year-to-date revenues up 18% year-on-year. So we're seeing some very good results over the term. Coming back to direct investing in our Investor's Edge platform, we do have a very competitive offering in the marketplace. We continue to invest in technology, and the talent to enhance the client experience, and grow our market share. We're focused on modernizing our core platform to that effect. f you recall a few years ago, we actually lowered our price major competitors did not follow and we continue to be lower in price generally. And so I'd like to remind you that, we have a premium edge offering as well for a high-touch direct investing clients. And the majority of our Investor's Edge clients are multi-product bank clients. So it really forms a nice basis for our bank in sort of seeing our -- in deepening our client relationships as Victor mentioned earlier.

Got it. Thanks. And just on that Victor, any thoughts around like your stock has done well. You have a nice currency now. M&A be it fintech be it U.S. bank M&A any updated thoughts on that front?

Ebrahim, our focus is on organic growth and investing in our business organically is priority number one. You're seeing that in the results. Our capital allocation is going to prioritize organic investment across all of our businesses. You will see the results continue to get delivered, because of those investments. We've in fact put more methodology in place, to make sure that we know exactly when the returns will be coming, so that we can deliver what our shareholders are expecting. When the regulators change their posture on dividends and share buybacks, we will activate those levers as well. And on the dividend payout side, we want to be in the midpoint of our range. We're at the lower end right now, because of the restrictions. And that will happen over time as well. And as we've been clear to all of you, when it comes to M&A, it's really a focus on tuck-in M&A. Like, the Loop Capital investment is a prime example of that. It strengthens our organic growth profile. So organic growth priority number one is what you need to remember. And we believe that that will deliver the earnings commensurate with what our shareholders are expecting overtime.

Very clear. Thanks for taking my questions.

Thank you. The next question is from Mario Mendonca from TD Securities. Please go ahead.

Good morning. Victor, this question let me preface it by saying, it may not be entirely fair but I'm going to deal with it anyway. It would seem to me, that over the last little while, the banks seem to be in the crosshairs. I'm referring to the open banking proposal. Yesterday we learned about this Canadian recovery dividend and potential increase in tax rate. What I want to ask you is, what's, your impression? Does it feel like the banks may be a victim of their own success? And I'm referring to things like could the industry have to revisit mortgage insurance interchange fees banking fees more generally, executive compensation. Those are some of the examples just came to mind, as I was thinking about it. What's your perspective?

You bring up a crosshair of issues and themes there, Mario. I'd say a couple of things. Banks have always been in the crosshairs, but when you want is a healthy banking system. A healthy banking system helps the economy grow. I'm not going to comment on the campaign promises and political promises that are being made out there. But I will remind our investors, and the investors on this call, and investors who are not on this call the role that we played, in the banking sector played during the pandemic. We worked very diligently and collaboratively to make sure that the CERB, the CBA, the stimulus funds were available to Canadians as quickly as possible and as efficiently as possible. We as a bank, deferred over 500,000 credit arrangements with our clients, to accommodate them during the very intense time, at the very beginning of the pandemic. The second thing that I'd say is, most Canadians, whether through large pension plans or through their own investments, have investments in banks. And they benefit from those dividends that we pay and they benefit from our economic growth and that contributes to their livelihood. And I would say that, if anything, I would want everybody to focus on how do we grow the economy, how can we focus on foreign direct investment, how can you focus on making a more robust economy to benefit everyone. Our shareholders, all Canadians, all Americans and whoever we serve as a franchise. When it comes to open banking, it's a global movement, it's a theme. It's something that's being driven by technology. And quite candidly, we embrace it. It will make us stronger. It will make us better. We're working with our industry partners here in Canada, to make sure that we all create a standard, so that data can be exchanged between institutions and organizations in a safe in private way based on how our clients, wish to do it. We're working with some of our global banking partners, in a global open finance challenge, to make sure that some of the best ideas are coming. I say, bring it on. And these themes will always be there. But we as a bank are very aware of them. We as a bank are very aware of them. We as a bank are very aware of how to compete with that and we will continue to deliver with our – for our shareholders irrespective of what kind of headwinds appear.

Just a quick follow-up on that then. And I'm not making a value judgment on this, but it does seem like the world is shifting left in the political spectrum. And that shift, does it concern you like – could we be looking at an environment, a few years from now, five years from now, when the banking sector profitability is managed a little bit outside of the bank an environment where it becomes more like a utility and a certain level of ROE is acceptable but one above that isn't. Do you feel like we could be moving in that direction in Canadian banking?

Well, I would like that not to happen anywhere in the world. Quite candidly, I think that, what governments should be really obsessed with is making sure that their citizens are well educated that they have access to universal health care and that they create the conditions for private capital to help everybody grow and to help everybody prosper. And that is I think where the world should be going. Sometimes it leans left, sometimes it leans right. But usually common sense does prevail over time. And if you just get to the foundational elements what every person wants is just good health care, good education and they want a job where they feel like they could provide for themselves for their families and for those closest to them. And I'm – my great hope is that you don't have intervention in any particular industry sector because that doesn't actually attract foreign capital. We need capital and we need people to come to Canada to make the country stronger and to make the country better. And the best way to do that is to make sure that people see us as the best place to invest and the best place to live and contribute to the prosperity of our country.

Thank you, Hratch, Victor.

Thank you. The next question is from Sohrab Movahedi from BMO Capital Markets. Please go ahead.

I'm a little bit embarrassed to kind of come back to the – to some of the details here after that. But one question quickly for Jon Hountalas. Jon, utilization rates in the commercial – Canadian Commercial, how are they – where are they relative to pre-pandemic levels?

Thank you for the question. They went down materially at the beginning of the pandemic. They've moved a bit but not a lot. Again, a lot of clients asked for increases during the pandemic. The increases are still there. So we haven't seen a huge uplift in utilization.

So you would say then the growth that we are seeing is probably more new client acquisitions if you will as opposed to existing clients drawing down on...

It's both. It's both. Clients are – the reality is clients are borrowing more. We also increased limits during the pandemic. So while utilization rates may not be up, borrowings from existing clients are up. So I think if you look at – I think our existing growth year-over-year is about 40% new clients, 60% existing clients.

Okay. Thank you. And just very quickly for Laura. I think there's obviously some good momentum in your business. I think you had some statistics here around market share gains and what have you. Has the low-hanging fruit if you will in you kind of getting back to the mix has that been picked, or do you still see reason for you to be able to continue on that regaining market share and maybe even picking up market share beyond your natural share?

Thanks, Sohrab. Look, we've been really pleased as I said earlier with the momentum and that's across all of our lines of business. We do want to continue to deliver consistent and sustainable market-leading growth. And I think that we still have that ability to do that. We continue to make strategic investments in our business and we're working hard to be in a position to continue to grow. So I would expect to continue to see us on a positive trend.

Thank you.

Thank you. The next question is from Doug Young from Desjardins Capital Markets. Please go ahead.

Hi, good morning. Just on the card business, just thinking about the potential for growth in the revolver side, and I don't think that's what's driving any sequential increase. And our view is that there could be a lag because of that in the boost from card net interest income. So I guess, do you worry at all that this part of the card business doesn't return? Like people don't return to using revolvers the same way they did pre-pandemic? And if not why? And I think Victor you talked a bit about the installment payment options now being offered on the front end and the back end of the cards. Am I correct to assume that the economics from those installment options are not as attractive as the revolvers are? Just hoping to get a little bit of color around that.

Doug, I'm going to hand it off to Laura in a moment other than to emphasize a couple of key things about our card portfolio. One is, our firm belief is you need to be strong in travel and non-travel as we emerge from the pandemic. And we're consciously aware of investing in both. The second thing is the buy now pay later dynamic is a reality. We were first to market in terms of offering that to clients in Canada on an after purchase basis. We do now have one at checkout that's coming out. And while the economics on the margin may not be as attractive as kind of normal traditional credit card economics it does build deeper client relationships. And our goal is to make sure that our clients have access to that full suite of credit card products and that we have the offerings in place to cater to a client acquisition and growth. And Laura maybe you could talk about that because you're starting to see a dynamic in terms of growth in our card business and you have plans on what you want to do going forward.

Yes. Happy to add. Maybe just to Victor's point, I think, this is all about value propositions for our clients and we continue to action and to work on evolving those offerings. When we look forward our credit card pipeline is actually quite strong. Our applications are up around 34%. So really happy with that. So we'd expect to grow more in that non-travel space so we can continue to diversify our portfolio. I'd just say as you pointed out earlier that notwithstanding we're seeing higher purchase volumes. We do expect that to translate into higher revolving balances. But just given the high deposit base of our client base it's going to be a much slower build in outstanding balances. That and with some of the things we're seeing in the industry on interchange and whatnot there will be pressure as it relates to the cards business. But it continues to be a very strong business and cards continue to be a dominant way to pay for purchases. So not going away in the short-term and there's still a lot of opportunity ahead.

And maybe just to kind of clarify or a follow-up. In terms of the -- so the economics may not be as attractive, but it allows you to build a relationship. So holistically your expectation is the economics wouldn't change as you're able to build out that client relationship. Is that the end goal of this?

Yes. Look I mean we're here to serve our clients. So everything we do is about getting that right client experience in place. And so it's really about that value proposition so that we're getting if you will consumer preference and convenience right being in that ecosystem.

Okay. And just one last follow-up. Just on the mortgage growth Laura 11%, if you can talk a bit about an origination, but I'm more interested in where retention rates have gone now versus where they were before because I think that was a focus to improve that. So just looking to get an update on that. Thank you.

Yes. We're actually -- when we look at all of our KPIs, we are trending in the right direction. So on acquisition and retention, we are making I would say solid gains as it relates to our franchising efforts. If I look just at our mortgage adviser channel as an example, we're now getting close to 70% of our new mortgage clients that were actually franchising with additional products such as our smart banking account. And so this is, I'd say, up from about 40% just two years ago. So we're really happy with the progress we're making. I've said this before, notwithstanding the momentum and the progress we're making, we still have more work to do because it's really important for us that we'd be in a position to deliver consistent and sustainable performance. So trending in the right direction. Thanks for asking.

Okay. Thank you.

Thank you. The next question is from Lemar Persaud from Cormark Securities. Please, go ahead.

Yes. Thanks. I hate to go down into the weeds here, but I just want to come back to a comment that credit card purchase volumes were up 20% sequentially in Personal and Business Banking. When I look at the sub-pack, I'm just not seeing that strong of an acceleration in card fees. So first am I looking at the right line item in non-interest income? And then, if I have it right, why isn't there more of a sequential pickup? Like, perhaps the answer is that, transaction volumes really contribute a small amount to overall card fees. So I guess, any thoughts on that would be very helpful. Thank you.

Hi, Lemar, it's Laura. I'll attempt to answer that one. I think some of -- and maybe I'll break it down. So on the outstandings, you're not seeing as much of it in that. We get a slower build in outstands on the revolvers. So what we're seeing is our transactor balances that are showing the biggest signs of growth at this point in time. So you don't see that net interest income pickup that you would expect. And then on the card fees front or non-interest income I'd say that, the reason you don't see that big an increase, at least in our number, part of it is the full year's impact of a decrease in the interchange fee that we had last April, where interchange fees went from 150 to 140. And then we had an increase in our points cost. So that is a contra-revenue number. And that is actually a good news story, because it relates to increased client acquisition for the promo offers that we give. So that's why you don't see, if you will, everything we're talking about reflected in these numbers. So I hope that clarifies.

Yes. That helps. Thank you.

Thank you. The next question is from Nigel D'Souza from Veritas Investment Research. Please go ahead.

Thank you. Good morning. I wanted to turn to slide 24, where you've outlined your performing allowances relative to total loans and that's declined to 49 basis points in this quarter. And based on my calculations here, I get a rate of about 32 basis points in the first quarter of 2020. So first, is my number right there? And then second, if it is right, it looks like there's still a sizable amount of allowances that you can release. And I was wondering, if you could provide some color on what markers would accelerate the release of those allowances outside of COVID-19, because COVID-19 uncertainty may persist, especially, globally for quite some time. So are you looking at unemployment or fiscal policies or vaccination rates? Any color there would be helpful.

Good morning, Nigel. It's Shawn. I'll take that question. I appreciate the question, the performing provision, your numbers are right. So we do have still, call it, 60% of what was built in fiscal 2020 in terms of performing provisions that have not yet been released. What will drive that, consistent with some of our conversations in prior quarters, is going to be really the trajectory of the economic recovery. So, as we see the macroeconomic environment play out -- as long as things continue to play out, you've seen us release performing provisions over the last three quarters, a smaller amount in Q1 but a bigger number in Q2 and sort of a similar number in Q3. As that continues to play out, and if that trajectory is maintained then we would expect to see more of our performing provisions be released over the coming quarters. I've also talked about the fact that by the -- whenever we get to the other side of this, whatever the other side of this might look like, we do anticipate some level of higher allowance coverage. We've done parameter model updates over the course of the last call it, 14 15 months that will impact where our ultimate landing place is. I expect we'll be a little higher when we're on the other side of this all else being equal. But, you're correct there are provision releases that we would expect to see play through so long as the path to recovery is intact.

And just a quick clarification on that. When you refer to improved macroeconomic outlook, are you referring to that globally, or is that specific to your geographic footprint in Canada and the US?

Yes. It will be more connected to at where we operate and where our business has exposure to it. And so that's why the FLI that we look at, are geared more towards North America. There are some elements that are global but a lot of the North American data points.

I appreciate that insight. Thank you.

Thank you. There are no further questions registered at this time. I'd like to turn the meeting back over to Victor.

Thank you, operator, and thank you all for your great questions and engagement today. So, just a couple of closing comments. Progress on vaccinations, I think we all see providing continued support from -- along with continued support from fiscal and monetary policies, have enabled an economic rebound in the third quarter. But I think we all realize that it's not going to be a linear recovery. Pandemic resurgence from Delta or another variant could steer policy actions that slow global economic growth. But what I really want all of you to know is that we've demonstrated that we can and we are well prepared to face any challenges that arise. Our client-first approach at CIBC, a resilient and diversified business model and the actions that we've taken over the last several years have positioned us well to execute on our long-term growth priorities. Our balance sheet remains strong. It provides significant flexibility to continue to support our clients to grow our business and to return capital to our shareholders. I also wanted to let you know that we're going to be having an Investor Day on Thursday, December 9. And at that Investor Day, we're going to have an opportunity to share our vision in greater detail, our strategic direction for our bank in greater detail and showcase our CIBC leadership team. We're planning to host this event at our new headquarters at CIBC SQUARE and in person subject to the evolving health and safety protocols. And in closing, I wanted to thank our 44,000 dedicated CIBC team members, who continue to help make our clients' ambitions a reality. Your contributions are key to the success of our bank. And to you, our shareholders and our investors, I thank you for your continued interest in our bank and the support you've provided. And we look forward to speaking with you in December both on the webcast and at our Investor Day. Have a good day and enjoy the rest of the summer.

Thank you. The conference has now ended. Please disconnect your lines at this time, and thank you for your participation.