Kristina Salen
Analyst · RBC. Your line is open
So, thanks, Andrew. You'll probably remember at the end of last year in our 2015 10-K, we talked about frequency in there being a longer term opportunity to increase the frequency of purchases of our buyers, meaning half of our buyers roughly in 2015 bought only once. And so we think there's a longer term opportunity in frequency, but really it's everything we do and everything we've done over the past year at both the top of the funnel, all the way down to purchase has an impact on the buyer experience, has an impact on conversion rate and then their likelihood to come back. So if we start with just making it easy for them to sign in, which we did with social sign in and Facebook and Google plus, if we move to deep linking in our apps, so no matter where she's coming in, whatever channel she's coming in from, whether it's Facebook or Pinterest or Google search, she has the opportunity to land in the app, which is higher converting. Then some of the things that we've launched over the last 18 months with regard to exploratory search, local search, just recently in the second quarter, translations of listings and conversations between buyers and sellers into local languages, all of those things have a positive impacts on her experience and also get her more quickly to purchase. And then finally just the myriad of things we've done in payments over the past 18 months, whether it's Apple Pay or Google Wallet, the PayPal integration of course, but even extending into geographies as Chad mentioned, Hong Kong, Singapore. All of that has a positive impact on her ability to check out quickly. So over time, this positive buyer experience resonates with her and she comes back and we look forward to talking about in 2017, more about all those things we'll do around buyer frequency.