Frits D. van Paasschen
Analyst · JPMorgan
Thanks, Stephen, and thank you, all, for joining us today. In my prepared remarks, I'm going to focus on 2 topics: First, a brief recap of our Q3 results and how they were influenced by the business environment around the world. Second, a look at the unique aspects of Starwood as an investment proposition as we presented 6 months ago in Dubai. Following our usual format, after I conclude, Vasant will go into more detail in what we're seeing as we enter the fourth quarter and our outlook for the rest of the year. I'll turn now to my first topic, our Q3 performance. It's safe to say that the world economy was not on altogether solid ground. Indeed, if you wanted to look at headlines around the world for things to worry about, there'd be plenty to choose from: The slowdown in China, the weakening rupee in India, upheavals in the Middle East, a Brazilian economy that's lost its zip, not to mention the circus that's Washington, D.C. In the face of all of this, we posted very strong results, with REVPAR up globally nearly 5%, and core management and franchise fees up almost 10%. More importantly, we hold firm to our view of the long-term trend lines of rising wealth and increasing global demand for travel. Those trend lines lie behind the lodging recovery which has been moving forward for some time now, despite the fits and starts. Looking at the mature markets, there's still a lack of new supply even in the face of steady demand growth. The result is as you would expect, another quarter of record occupancies in both the U.S. and in Canada. Company-Operated REVPAR grew by 7%, driven mostly by higher rates. Trends in corporate and leisure demand have continued to grow at a healthy clip. We did see some decline in government demand in the quarter, thanks to the U.S. sequester, but as a reminder, government demand is less than 2% of our North American business. Coming into the fourth quarter, the government shutdown and last-minute brinkmanship created uncertainty in corporate America. So like many of you, we were relieved that the impasse was resolved and it should not meaningfully affect the fourth quarter. In fact, post-D.C. debacle, we see positive signs in both transient and group demand. Europe is also showing very little new supply, and as in North America, demand continues to build. REVPAR was up nearly 2%, with occupancies nearing 74%. Excluding London, which last year in Q3 hosted the Olympics, REVPAR for our owned and managed hotels was up nearly 3%. Both Italy and Spain posted solid growth, helped by strong leisure demand. To be sure, we're not suggesting that the Eurozone has worked through its difficulties, but inbound travelers to Europe, along with marginally better sentiment, were enough to fill our hotels. In Asia by contrast, secular growth in demand and supply powers on and it's a great thing to see firsthand. I was in the Sheraton Macau last month. The property was just coming off a busy August, where it ran over 95% occupancy. Not bad for a hotel less than 1 year old with nearly 4,000 rooms. And as you would no doubt expect, it was outbound travelers from China who filled the Sheraton Macau, just as they're flooding into hotels throughout Asia. This year, Chinese SPG Member nights abroad were up over 20%, pushing REVPAR growth over 9% in our Asian properties outside China. It's true that the Chinese economy still seems to be decelerating, but to put that into perspective, our occupancy in China was up 3 percentage points across a Same-Store footprint that was 35% larger than last year. Where we did feel the slowdown was in lower rates, which held a REVPAR growth below 2%. On a brighter note, our hotels once again posted healthy gains in REVPAR index as our sales teams and strong brands drew guests to our hotels. Economic headwinds and political unrest hampered growth in other parts of the world. In Africa and the Middle East, the troubles in Egypt and Syria cast a shadow over the entire region. Our REVPAR grew less than 1% despite good performance in the UAE. In Latin America, REVPAR was up 1%. Mexico strength was not enough to offset Brazil's weakness. Argentina posted REVPAR gains, but that has more to do with easier year-on-year comps than any green shoots in the economy there. So as I wrap up my Q3 comments, the best way to summarize our take is that the global economy added another quarter to its slow bumpy recovery. And despite an eventful few months, the picture we see has little changed. Long-term trends are intact and we're well-positioned for secular growth in high-end global lodging. This leads me to my second topic. At our Investor Day in Dubai, we outlined what we call the Starwood investment proposition. For the next few minutes, I'll share with you some further insights into what sets us apart from other hotel companies, by looking across our 3 lines of business: Owned and leased hotels, vacation ownership, and finally, management and franchising. At the end of Q3, we had about 14,000 owned and 2,000 leased rooms in our system. The room count for our owned hotels is down nearly 27% since the financial crisis in 2009. We intend to continue our path towards becoming asset light. Along those lines, as noted in the earnings release, we expect to share more news on hotel sales by the end of the year. We pointed out before that many of our owned and leased hotels are in unique -- are unique properties in high barrier to entry locations. We should also point out that they represent one of the most geographically-spread portfolios of any fund, REIT or C Corp. This includes hotels in Australia, Europe, Canada, throughout Latin America and in the U.S. As a result, our profit exposure to any one region is limited. More specifically, our largest market is the U.S., with about 30% of owned and leased EBITDA, followed by Europe at 23%, Latin America at 17%, Asia at 15%, with the remainder in Canada. That diversification also applies to our individual property. No one hotel accounts for more than 15% of owned and leased EBITDA. You should note also that our portfolio is a good blend of resort and city center locations. Collectively, the hotels are in the best shape ever, benefiting from over $800 million in capital, starting in 2010 through the end of this year. We've renovated trophy assets like the St. Regis Florence, The Gritti Palace, the Alfonso XIII, the Maria Christina, all of which who are already showing strong gains in REVPAR index. If you've had a chance to visit these hotels recently, you know just how spectacular they are. And for some time to come, they'll require much less new capital, making them attractive to a broader pool of potential buyers. You'll be pleased to know that soon we'll have completed most of the renovations that we set out to do 4 years ago. We're nearing the end of our work at the St. Regis New York and The Westin Maui, and we plan to have The Sheraton Rio ready in time for the next summer's World Cup. Overall, we expect to begin tapering our renovation CapEx in 2014. As a final note on our owned and leased hotels, I want to point out that for years now, we sold hotels with minimal tax leakage. We'll continue to work to do the same with upcoming sales. With many hotels ready to market and active discussions underway on a few hotels, we're working towards our asset light goal, 80% of earnings coming from fees by the end of 2016. For our other real estate intensive business, Starwood Vacation Ownership, we pointed out repeatedly that SVO has created significant value for us with cash over the past several years to the tune of about $1 billion since 2009. This has left us with a downsized business that can sustainably generate strong returns in line with our philosophy for vacation ownership, with a focus on return on investment, not on chasing EBITDA growth. To that end, SVO is now concentrated in markets where we can replenish high-quality inventory and consistently make high cash-on-cash returns. We also work with our homeowners associations to resell inventory that's returned to them. Our marketing and sales costs remain low as we can meet our revenue goals through our most efficient channels. Vacation ownership also gives us another vehicle to sell our hotels. Most recently, we transferred The Westin St. John to SVO as we work to convert the entire resort to vacation ownership. The signs of SVO today means that a larger portion of our business are generated from sources beyond unit sales. Similar to our managed hotels, SVO generates recurring fees like those from homeowners associations, and our unsold SVO units generate EBITDA much like an owned hotel. In fact, our experience is that the occupancy at these resorts is even more stable than traditional hotels over time. Together, fees and resort operations account for about 30% of our SVO EBITDA. We have a terrific team at SVO, and it's been a great asset in building our brands. Our vacation ownership properties fly the same flags as over 600 Sheraton and Westin hotels in nearly 80 countries. Guest satisfaction at our SVO resorts are among the highest in our system. The vast majority of SVO owners are SPG Members, with over 70% being SPG Elites. This raises another important point about SVO as a foundation for our high-end brand. It explains why you didn't see us loading up on low-quality distressed inventory in the wake of the crisis. This should mean 2 things to you: First, as always, we only have high-quality inventory; and second, we're not sitting on a finite amount of bargain basement inventory that one day will run out. This leads me to our third line of business: Management and franchise fees from branded hotels. We've been clear in the past why we like this business. It's based on long-term agreements, is less cyclical than the owned hotel business and can grow globally with minimal CapEx, resulting in high returns in invested capital. Those are the inherent aspects of the global fee business, but what sets Starwood apart is the quality of our properties and their resulting fees. That quality also applies to the value of our pipeline, as seen by our ability to grow our hotel base and the fee streams from each new hotel. Put another way, it's good to report a large pipeline but only if it materializes into real fee-paying hotels. And behind our growth is the ability of our brands, sales teams and systems to create value for owners anywhere in the world. Our pipeline of about 400 hotels and 100,000 rooms has translated into about 70 to 80 new properties a year. That number is likely to grow, as each year since the crisis, we've signed more agreements to open more hotels. Of the 208 managed and franchised deals signed in 2010 and 2011, over 80% are now either operating or under construction. And our 131 deals from 2012 are similarly on track. This is where growth begets growth. New hotels give us a healthy base of properties that in turn build the strength of our brands. Consider this, of our 883 existing upper upscale and luxury hotels, about 20% are new to our system in the past 4 years. They're mostly new build hotels or converted with a major renovation. At Starwood, our development mantra is, right location, right brand and right partner. All 3, location, brand and partner, are critical to long-term success. Selecting the right brand for a given location is fairly easy if you have the right brand. The right partner is less obvious, but no less important. We know that each contract puts us side-by-side with a partner who may be working with us day after year after decade. So we need partners who not only know how to open and build a hotel, but who will support their hotels over the long term. Our first-mover advantage in rapidly growing markets around the world means that we build generational relationships where those relationships matter most. Our pipeline is also especially valuable on a per-room basis. Nearly 70% of our pipeline is upper upscale and luxury hotels. In other words, hotels with higher rates and therefore, higher fees. They're also mostly hotels purpose-built with our distinct brands in mind, and about 85% of our pipeline is hotels to be built outside the U.S. whose management contracts typically include incentive fees without an owners-preferred return. These agreements closely align our incentives with owners and reward us for delivering bottom line results. At our Investor Day in Dubai, we talked about our leading position in the upper upscale category and the remarkable growth of our luxury brands. You may have heard us say that we've doubled our luxury footprint in the last 5 years. Since the crisis ended, we've added luxury and upper upscale rooms at a rate of 5% per year. Our net growth has been about 3%, as we cull Sheraton and Le Méridien portfolios. In the past 4 years, we've pulled from our system a total of 61 high-end hotels. Moving those hotels out of our system was the right thing to do for the health of our brands. And for the health of the SPG brand, we've chosen not to have a catch-all brand for reject hotels. We know that our SPG Members don't want to stay at hotels that can't make the grade. And not surprisingly, hotels that don't perform well on brand standards also tend to grow more slowly and pay lower fees, on average about 30% less per room. Our discipline, relationships and focus on brand building has paid off in terms of industry-leading growth. Over the past 5 years, Starwood brands accounted for nearly 1 in 5 of all new-branded, upper upscale and luxury hotel openings or conversions worldwide. As a result, we now account for 17% of global branded upper upscale and luxury rooms. And importantly, this growth has translated into value for investors through nearly 12% annual growth in our fees since 2009. Behind that growth is the value we create for our hotel owners. Over the past 3 to 4 years, we've taken significant steps to make our systems more stable, secure, flexible and consistent around the world. This work has set the foundation for our digital connectivity to guests and customers alike. You can see this in our apps and websites across languages and device platforms, and in the growth of our web channels whose sales have doubled over 4 years. Behind the scenes, better access to and use of information helps our sales teams and associates on-property to sell and serve better. Our global sales team now sells 100% more than it did 4 years ago, and our overall guest satisfaction scores have improved each of the last 5 years. And we know that better experiences add to the strength of each of our brands. In turn, the collective strength of our hotel brand adds to SPG. This rounds out the virtuous cycle, with SPG creating value for us and our owners by delivering over 50% of occupancy to our hotels worldwide. By way of summary, each of our 3 lines of business makes Starwood as an investment proposition unique and distinct. Our owned hotels are well-diversified, and as we sell hotels, we'll work to minimize our cash -- our tax exposure. SVO is a cash generator and is rightsized for sustainable high returns. And most importantly, our fee business is unique by virtue of its high-end positioning and skew to managed properties outside the U.S. As a result, we've translated our pipeline into significant fee growth. Before handing off to Vasant, I'd like to round out my comments on Starwood's investment proposition with a look at our balance sheet. We have a conservative capital structure, not because we see a lot of risk to our business today. And as we become more fee-driven, we'll derisk our business even further. But we all know that since the crisis, financial markets have reacted strongly to world events. In uncertain times, it's hard to rule out the possibility of another major shock to the world financial or economic system. Our balance sheet provides us the flexibility in the face of this uncertainty. That said, we intend to keep returning capital to shareholders. From the start of Q3 through October 18, we returned $257 million through the share repurchases, and we'll be increasing our dividend this year to $1.35 per share. We just announced also that for 2014, we'll move to a quarterly dividend. Vasant will give you more details on that in just a moment. And as I turn over to Vasant, I want to close with one last remark on the Starwood investment proposition. For the past 5 to 6 years, this management team has been in place and we've been consistent in what we've been telling you. We've also been consistent in our actions and in the results we've delivered. Vasant, over to you.