Good day, and thank you for standing by. Welcome to nCino First Quarter Fiscal Year 2023 Financial Results Conference Call. At this time, all participants are in a listen-only mode. After the speakers' presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised this call is being recorded. [Operator Instructions] I would now like to hand the conference over to your host today, to Brittany Riley, Investor Relations. You may begin.

Good afternoon, and welcome to nCino's first quarter fiscal 2023 earnings call. With me on today's call are Pierre Naude, nCino's Chairman and Chief Executive Officer; David Rudow, Chief Financial Officer; and Josh Glover, President and Chief Revenue Officer. During the course of this conference call, we will make forward-looking statements regarding trends, strategies and the anticipated performance of our business, including, without limitation, the acquisition and integration of SimpleNexus'. These forward-looking statements are based on management's current views and expectations, entail certain assumptions made as of today's date and are subject to various risks and uncertainties described in our SEC filings and other publicly available documents, including those related to the impacts of COVID-19 on our business, the financial services industry and global and economic conditions. nCino disclaims any obligation to update or revise any forward-looking statements. Further, on today's call, we will also discuss certain non-GAAP metrics that we believe aid in the understanding of our financial results. A reconciliation to comparable GAAP metrics can be found in today's earnings release, which is available on our website as an exhibit to the Form 8-K furnished with the SEC just before this call. With that, I will now turn the call over to Pierre.

Good afternoon, and thank you for joining us today to discuss our first quarter results for fiscal 2023. We had another strong quarter and a solid start to the year. Our team executed extremely well in the first quarter, highlighted by our strong topline performance with $94.2 million in total revenues, an increase of 51% over the first quarter of fiscal 2022, which includes the addition of SimpleNexus' revenues for the first full quarter. Subscription revenues grew 55% or 29% organically not including the addition of SimpleNexus. Year-over-year RPO growth for the first quarter was 48% or 38% organically, and our non-GAAP operating margin improved to negative 4%. I am pleased that we are once again, raising our revenue outlook for the full-year. Additionally, we told you last quarter that we were committed to being profitable on a non-GAAP operating income basis and free cash flow positive in fiscal 2024, and our updated guidance reflects good progress towards achieving that objective. We continue to see strong demand for technology investments and digital transformation across the financial services sector as well as the positive impact that nCino has on our customers business. While we are aware of the various business headwinds across the globe, most banks are well capitalized to date and are still looking to deploy capital to its highest use. In a rising interest rate environment, banks are typically more profitable and in an even better position to continue growing and investing. We've heard the same repeated in recent discussions with our customers and in earnings reports from financial institutions. Regardless of how many times the Fed may raise rates, financial institutions are always looking for ways to become more efficient to streamline their operations and to remain compliant and nCino helps them achieve all three of these goals.…

Thanks, Pierre. I'm pleased with the start of our fiscal year 2023, which was a balanced quarter, reflecting both new logos and expansion deals in multiple markets and growth across our newer product solutions. For example, we continue to see strong interest in commercial pricing and profitability part of our nIQ platform, which allows bank operating system customers to gain additional benefit from the single platform approach. This quarter, we saw additional customers sign up for commercial pricing and profitability with continued activity across our community and regional market. Billy Carroll, President and Chief Executive Officer of SmartFinancial, the holding company for $4 billion asset SmartBank recently noted on their earnings call that one of the biggest initiatives this year is the full installation of nCino's workflow platform. That's moving along and we plan to be live by the third quarter and shortly after we will be adding the nCino customer pricing and profitability platform. We are thrilled to get these platforms operating in the bank this year, as we believe they will have great impacts to efficiency and profitability. During the first quarter, we also signed a number of deals across our other nIQ solutions. Our customer count for auto spreading is up over 400% year-over-year and our recent enhancements to that solution are resonating nicely with the market. Our portfolio analytics team had an impressive quarter and CECL continues to be a big driver of growth for that solution. As of quarter end, about one quarter of our nCino Bank Operating System customers are using at least one nIQ product. As Pierre mentioned earlier, we signed a large strategic account in the UK during the first quarter for commercial lending and automated spreading. This was the second largest deal in the history of nCino's EMEA business. That team…

Thank you, Josh, and thanks, everyone for joining us this afternoon to review our first quarter fiscal 2023 financial results. Please note that all numbers referenced in my remarks are on a non-GAAP basis, unless otherwise stated. A reconciliation to comparable GAAP metrics can be found on today's earnings release, which is available on our website and as an exhibit to the Form 8-K furnished with the SEC just before this call. We are excited about the first quarter results and the solid start to the year. Total revenues for the first quarter of fiscal 2023 were $94.2 million, an increase of 51% with SimpleNexus up approximately 92%, including LBA Ware revenues or about 61% organically. Subscription revenues for the first quarter were $79.2 million, an increase of 55% year-over-year representing 84% of total revenues. Organic subscription revenues, excluding SimpleNexus were $65.6 million, representing 29% year-over-year growth. Our organic subscription revenue out-performance was due to some deals converting to revenues quicker than forecasted. Professional services revenues were $15 million in the quarter, growing 33% year-over-year. Non-U.S. revenues were $14.3 million or 15% of total revenues in the first quarter, up 58% year-over-year. Non-GAAP gross profit for the first quarter of fiscal 2023 was $60.4 million, an increase of 59% year-over-year. Non-GAAP gross margin was 64% compared to 61% in the first quarter of fiscal 2022. Our gross margins continue to improve largely from subscription product mix as enterprise and international customers comprise more of our revenues from the adoption of nIQ products and from subscription becoming a larger contributor to total revenues. Non-GAAP operating loss for the first quarter of fiscal 2023 was negative $3.7 million compared with negative $4.3 million in the first quarter of fiscal 2022. Our non-GAAP operating margin for the first quarter improved to negative 4%…

Thank you. [Operator Instructions] And our first question comes from James Faucette from Morgan Stanley. Your line is now open.

Great. Thank you very much, and thanks for the time this afternoon. I guess, I want to start with just kind of your penetration and work that you're doing with the top banks. Looks like you've got about 12 of the top 25 banks in your client roster. How should we think about pricing and how that's going to evolve domestically with such a large customer base or a base of customers that are so large, better said?

Hey. Thanks for your time today, and thanks for your question. We've got a great market share. Banks talk to each other. We are well aware of our position in the market. It is a comparative market. Some banks are doing – building their own software, so it's not like we can just go in there and price [at well]. There is a market where you can't exceed that. However, with the quality of our software and the breadth of our solution, obviously we are right now, I would say in a very market leading position with our software and I feel good. But if you've ever been through a procurement cycle with a big bank, you'll understand that there's a good balance there of pricing power versus what banks will pay.

Got it. And then I guess maybe for you, David. Can you talk about the – kind of the drivers of the narrowed operating loss outlook? Obviously you're looking to come in at least better than we had modeled, et cetera. And just wondering, it seems like there's been some improvements there from your perspective, but just wondering how you would characterize the different contributors to that improved outlook?

Yes. So during the quarter, the hiring market remains tight of course, but we are committed to being profitable and that was at the back of our minds as we entered into the year that we want to be – we were committed to be profitable next year and free cash flow positive next year. So we are taking a measured approach to hiring focusing on our customers, servicing our customers, building great product and selling in the regions that we're positioned in. And so as we made it through the quarter, we looked at hiring and measured out kind of where we would be. And then for the balance of the year, we would expect the guidance reflects that continued focus on being profitable next year.

Okay. Thank you.

Thank you.

Thank you. And our next question comes from Saket Kalia from Barclays. Your line is now open.

Okay. Great. Hey guys, thanks for taking my questions here. Pierre or Josh, maybe for you gens. Can you just talk about the pipeline for international opportunities? It's been several quarters now where we've been seeing great wins in a variety of geographies. Can you talk about the pipeline and as well as what you're seeing there competitively, as you've had more time under your belt internationally?

Hey, Saket, this is Josh. We're pleased with where the pipe is. The team continues to execute. You heard us mentioned there earlier, but I'll reference this. We did sign the second largest net new deal that we've signed in our EMEA team and we still sit with the pipe in a very healthy spot. So we pick a market, we focus again, the goal is to come in, sign these accounts, show them a great path of success, continue telling that story and that's what we're doing.

That's great. Great to hear. David, maybe for my follow-up for you. I was wondering if you could just talk to us a little bit about RPO dynamics a little bit. Obviously a variety of factors that can drive that, I think you called that one or two in your prepared remarks. But can you just go one level deeper into some of those dynamics and how you're sort of thinking about RPO trending this year qualitatively of course?

Yes. So RPO reflects kind of the bookings in the quarter their total contract value of deals that we close in the quarter. And there's also element of renewals that enter into the RPO numbers as well as customers renew. Q1 is seasonally weaker, it's kind of normal, right? Bookings are lighter in Q1 as they have been historically. There was no change in the quarter. In the current quarter, we did have community regional customers dominate the renewals and those renewals are normally into one to two-year period. So a little bit shorter duration on average for renewals that we saw. We did see about a $3 million headwind to RPO around currency, the dollar strengthened in the quarter and so that reduced our total RPO balance by $3 million. And a reminder, enterprise is lumpy from quarter-to-quarter. We had a great quarter – second quarter last year on the enterprise side. We closed – and we closed a number of renewals with the enterprise side. So to – look into the second quarter, we expect to have a difficult compare just because we had such a great second quarter of last year. And then we don't forecast, we don't run the business on RPO internally, but I would expect the trends that we've seen in RPO to continue as we have in the past.

Very helpful. Thanks guys.

Thank you. And our next question comes from Terry Tillman from Truist Securities. Your line is now open.

Yes. Thanks. Good afternoon. Congrats from me. Hi, Pierre, David and Josh. First, I just wanted to wish you guys luck next week at the conference. I hope it's a smashing success. The first question I had, and I don't know if this is for Pierre or Josh. But on the retail lending side, it is great to hear about Hancock Whitney going live. I remember when you were going public, there was interest and excitement around just – a lot more seats involved on the retail side compared to commercial and potentially a pretty sizable SAM that you could attack. And so could you maybe give us an update on kind of what you thought, what were your planning assumptions still irrelevant in terms of much bigger seats, much bigger potential addressable market? And then the second part is, I always ask about this, but on the enterprise bank side, how do we feel about timing of this becoming much more mainstream and then willing to now move forward and standardize on the retail side as well? And then I have a follow-up for David. Thank you.

Yes. So let me just start over the big and then Josh will follow-up as well. So if you look at the retail, we told you a year ago, we pulled back slightly. We narrowed our target market. The Hancock Whitney go-live to us is tremendous momentum. It's a $40 billion or it’s a $36 billion bank. So it shows you that we've covered the solution end-to-end for the complexity of that size bank, as well as the geographical footprint. I would like to highlight a few things. If you look at the retail lending logo growth rate year-over-year is 30%. The deposit account opening and logo growth is 29%. So we see continuous momentum as we sign these banks. And remember the more you sign, the more you mature the product and the more you refine it, you get your integrations, right. So I really feel good now about the team we've got in engineering, building that product, refining it, and actually make it much more of a package product that I can slot in volume because doing Hancock Whitney it's a big bank, and it's a big project, but eventually, we have to come to the smaller size banks where you can literally just sell this in volume and slot it in. So I'm very pleased with the progress we’ve made and this is great news for us as a company. Josh?

Good. I was going to point out the validation of that single platform vision that we have when you can announce the account like Hancock Whitney, that's a fantastic account. They took the full view. They're going to give a consistent experience to their customers regardless of the loan type. Our goal is to tell that story and frankly, having great partners like Hancock Whitney, who are willing to tell that story with you helps you continue to gain momentum. So we're really proud of that and appreciative of that team and their leadership for their partnership.

So then you asked about the enterprise. So realize the platform play right now at this stage of the company and the market, I would say play up to that $50 billion assets. So if you look at the enterprise above that, you have to look at how they buy software specifically in the retail bank, it's more by product line or they may see very interesting components and then use it for specific product types, okay. That's what we are seeing at this early stage. We can do that. We are working on the product to actually componentize it like that and attack that. But I would say, we need a few more add bets at your smaller banks and really get this thing well oiled. To me, our reputation is above getting a big one now and then struggle with it, but we are working on that continuously, we’ve got people focused on that. So I'm pleased with where we stand with retail.

That's great to hear. Thanks for the insight from both of you on that. And I guess the follow-up question for David, we've gotten more and more data points now with nIQ, and then automated spreading, customer count up as much as it was year-over-year. I don't know how you would define materiality, but is nIQ now something where it's coming in on like 10% plus of the business and what kind of uplift are you seeing now, given you have three different products in that family? Thank you.

Yes. So in terms of materiality, it's still at a lower level, it's not at that 10% level yet. We're very pleased with the activity we're seeing in auto spreading has been a huge success, especially since we added tax returns to it. If we've talked about 20% uplift to the average customer that seems to be holding as the cases so far. Commercial pricing is still early days. We're very excited about that product. The feedback is great. And hopefully, we'll see uplift from the 20% as we mature that product over time.

Thanks a lot.

Thank you. And our next question comes from Brad Sills from Bank of America Securities. Your line is now open.

Oh, great. Thanks guys. I wanted to ask a question about just the environment. Obviously there's a lot of concern around potential slowdown in Europe with the Russia war, in Asia with the slowdown in China, it sounds like you're pretty bullish on your pipeline. So I guess the question is what are you seeing there? Are you seeing any pause at all? And if not then how would you view nCino solutions as kind of capable of kind of riding through any macro headwinds that we might see here any choppiness. Is just general resiliency of the business? How do you see that? Thank you so much.

Obviously a common topic. Look, we see lots of eyes on the market in looking at the macroeconomic situation, but I don't hear a lot of banks questioning whether they need to digitize and whether they need to digitally transform. We just believe that's where the industry is going. So where this goes like everyone else and David, spoke about our commitment to operational discipline and as we look at how we spend, we're going to be really smart here, but I don't see a decrease in resolve from my customers. So our goal is to continue giving solutions that are going to be relevant in any environment, whether interest rates or up or down our banks are not going to want to lend money slower to their customers, right. They're not going to want to offer a less competitive experience. So we're going to keep focusing on those things. So we believe that that value will transcend any near-term economic environment.

Yes. I can just add to that, that remember in Europe, your compliance and regulations is a lot more strenuous and taxing on the bank operations. And so we see, for instance, ESG is really a strong element of the product there. We've got a team in London working on a specific ESG program because what are you talking about when you look at ESG is, what price you charge per loan? What does the bank balance sheet look like for green loans versus brown loans, et cetera? And so if you look at that picture, nCino contains that full story about the portfolio, and we can price it, we can originate the loans, we can review the portfolio. And so I think we are going to have a strong play there. We are not totally immune for external financial environments, and therefore, we are conservative with how we burn cash and how we are going to hire going forward. But overall, we feel very good about the business.

That's great to hear. Thanks guys. One more, if I may, please. David, if you could comment on the organic CRPO growth rate, please?

Yes. On the organic, current, we are at a – so it's 38% overall, less than 24 months is 34% organic growth and greater than 24 months is 45% organic growth.

Great to hear. Thank you.

Thank you.

Thank you.

Thank you. And our next question comes from Josh Beck from KeyBanc. Your line is now open.

Thanks for taking the question. I wanted to ask just a little bit higher level with the increase in rates. Obviously that's helping NIMs at banks in some ways giving them more dollars to invest. Obviously that's a little bit of an outlier, I think, with the broader macro backdrop. So just kind of curious how you see that filtering into bank IT budgets, and just kind of how those executive conversations are trending?

We like that math. Obviously the net interest income allows them to continue funding their most strategic projects and we believe we should be at the top of that list. So we will continue telling that story. And obviously banks are looking at that now. And again, I think that is part of our belief that that we're set up well here.

Okay. That's good to hear. And then just with respect to M&A, obviously you've had quite a strong track record in the last couple of years of really finding strong fits for the platform that they're really additive to the – probably the ECB and value prop. Just as you look forward and you think obviously about balancing the profitability goals as well, do you see future M&A as maybe less likely at the moment, just curious how you're approaching that topic.

Yes. So we always like to look around what's going on to be actually aware of what's happening in the market, but I can tell you right now we are laser focused on integrating SimpleNexus on cross-selling it into our customer base and making sure that we pay the right amount of attention to the independent mortgage bankers base, which is where they come from, so that they feel actually appreciated and loved and that's the focus of that market. And then you bring the strength of nCino into the banking market around and our cross-sell capabilities. And I think this is a fantastic asset and the complimentary nature of the two businesses is just playing out every day. So we are pleased with that one. It'll give us a great point-of-sale front-end capability and technology. As you know, we've never bought apps before. So now we’ve got apps running on Apple and Android. So that was a great example of a very good acquisition as well as [front suite] way back in Australia for automated spreading. So we like what we've done, but as I've explained before, we look at our acquisitions as architectural pieces that we add to the puzzle because it's all done in the architectural design of a single platform that is well integrated and that is client centric, and then focused on the delivery methods through the end user, whether it's a bank officer or end customer. So yes, we will look at the market. I would say in the future, we look more at elements that we can fit into nIQ, which is AI, machine learning, driving intelligence into the platform because once we own every seat in the bank, if you then add intelligence into that pre-populate field, come up with an analysis of the credit score, et cetera. That's going to drive banks to operate like fintechs. But I think your leading banks that use nCino, you can call our customers. That's what they are seeing happening and our continuous investment in innovation is paying off like that.

Great. Thanks, team.

Thank you.

Thank you. And our next question comes from Bob Napoli with William Blair. Your line is now open.

Thank you, and good job. I just wanted to touch on your partnerships with system integrators. You did call out one of your partners this quarter and helping to bring on a large transaction. So maybe any color on how your strategy around system integrators is evolving?

That is a great strategy, and I appreciate the question. That has been part of our ability to continue going both up market and international. We sit today – approximately 2,700 nCino consultants that are certified, and they help us continue to take this great product and get it on bank screens. And that's how you're able to in a call like today, announce a big four bank in the UK talk about taking an account like BOK F Live, and it really need to have Deloitte mentioned in there. So we're very proud of those system integrators. They're part of the ecosystem and we'll have a lot of them with us at nSight in Raleigh next week. And they'll be as much of telling our story as we are.

Great. Thank you. And just to follow-up, and I know you've talked a lot about SimpleNexus, but just wondered how the performance of SimpleNexus – the mortgage market has become a lot tougher probably than I think maybe one might have expected, when you announced that deal, but it sounds like you're still performing very well. So how was the business performing versus when your expectations to this point?

No, I would say, I mean, we were always bullish and positive about the business, so it’s meeting our expectations. If you look at the competitive nature of that market and you look at the other players and you then compare the SimpleNexus performance, this is proving out the financial model we talked about when we acquired the business and people were skeptical, number one. Number two, if you look at the stability of that organization, the leadership of the people and the way their customers embrace them, that is a quality business and we are going to expand that as fast as we can to take market share. You see that in the logo account as well as the year-over-year revenue growth. Always remember, when an industry starts struggling, they look for ways to automate and how they can actually reduce manual labor with systems. And we are right in the middle of doing that with a stellar piece of software that we now are trying to prove out that we can scale into banks in large volume. So that's what we are focused on and we'll continue to do that.

And to see them increase the number of new logos in the quarter-to-quarter compare year-over-year is something that's a fantastic accomplishment in any environment much less in this interest rate environment. So we're pleased about that. We're going to keep taking into the banks as well.

Yes. We are very proud at nSight next week. We will actually start demonstrating some of the integrations of the nCino products with SimpleNexus products and into the platform. For instance, when you're on there working at a home buying experience, you can open accounts, you can apply for unsecured lending products, et cetera. And the more we integrate these two products and we drive that vision of a single platform, the more attractive this will become. It also gives us another penetration point on the retail side of the bank because when I look at the SAM that we've defined, you have to tag that retail SAM from any angle you can. And I think SimpleNexus is just another great tool for us.

Thank you.

Thank you. And our next question comes from Charles Nabhan from Stephens Inc. Your line is now open.

Good afternoon, and thank you for taking my question. Pierre, you touched on this in response to the last question. But I'm curious about the mix of community banks within the pipeline for SimpleNexus. And I know you're still in the process of integrating. But I guess over time, could we envision the mix shift in revenue coming more from community banks and from your existing portfolio, as opposed to independent mortgage banks? And secondly, if you could comment on the state of employment and labor within your independent mortgage base, it sounds like the bulk of the layoffs at certain institutions are more centered around back office as opposed to brokers and that digitization is a means of improving efficiency. But any comments you could provide on that I think would be incremental. Thank you.

Well, let me first say, SimpleNexus has a great reputation in the independent mortgage bankers world. And we will not take our focus of that marketplace. That is critical to us as we grow that business. And we even see for some of our products and interest in that marketplace for some of the nCino stuff and the integration. But if you come over to banking, our presence in our brand, and Josh is going to comment on this as well, it's tremendous. And people like the single platform story. So we have incentivized our sales teams at nCino to actually take the SimpleNexus product into there and then get their domain expertise into, help them to sell it and explain it. And we are seeing great receptivity. And again, that's based on a reputation for delivery. Josh any comments on that?

We were able to announce our first cross-sale during our last quarter. We're continuing to take that motion and tell that story. The teams are working great together, and we feel that we have two like-minded teams and the kind of customer that's going to look at digital transformation through the wins that drives them to nCino is going to also drive them to SimpleNexus. So it's going to be fun to continue to expand their market share in banks.

Yes. And the trends we're seeing in those markets as there's a slowdown of refis, it's actually the middle back office is where they reduce their staffing and they keep as much of the frontline going. And that's where SimpleNexus comes in and help them because that creates that home buying ecosystem, connecting the mortgage broker with a homebuyer or the mortgage applicant along with the rest of the ecosystem. And that makes that solution very sticky. So we feel very good about that.

Great. I appreciate the color. And I'm looking forward to seeing everyone next week. Thank you.

You bet. Look forward to see you. Thanks for coming.

Thank you. And our next question comes from Alex Sklar from Raymond James. And your line is now open.

Great. Thank you. Josh, another strong international quarter. I just wanted to see if you could talk about where productivity stands for that newer international team relative to the U.S. where it's a bit more mature. And with that, how should we think about additional international capacity in terms of priorities for the next 12 months?

We've brought a lot of team members on in those markets over the last couple years, continue to get them onboarded and build that pipe. These are large opportunities and large accounts, which allows us to tell some fun stories, but the deal cycles are long. That's the game that we play and we feel like we understand exactly how those cycles navigate and that's coming together as you see us able to announce another big four account in the UK. One point that we haven't hit yet during the Q&A is if you look at Avenue Bank, which is a challenger bank in Australia with a very unique tech-enabled model for small business lending, that kind of account is out there. They need nCino and we're going to continue to refine those partnerships, bring them on the platform, take them live and use that to drive further conversations. And then in terms of future investments, we've made big investments in countries. The initial foundation is there. The entities are set up. We have a team there. And so as we see traction and closing of deals, we'll then add incremental, but it does not require a big investment, which is part of the reason why we can get to profitability next year because we made those investments and we're actively selling in each of those countries.

Okay. Great. Thanks for that color. And David, just to follow-up on the SimpleNexus outlook, I think if we look at the first half or the second half revenue contribution, it does imply a little bit of a ramp in the back half of the year. Can you talk about the visibility into that acceleration? Is there any sort of seasonality or similar seed activation component to core nCino? Thanks.

Yes. So SimpleNexus seasonality, they usually have a stronger second quarter in terms of bookings because of the seasonal nature of home-buying, right. People enter into the summer, get kids into schools, buy the houses. And so we would expect to see stronger bookings in the second quarter. And then that will then flow into the third quarter. And so that's the way historically it's trended in the past and we would expect that to continue this year.

Okay. Great. Thank you.

Thank you. [Operator Instructions] And our next question comes from Mauro Molina from Piper Sandler. Your line is now open.

Hi. Just jumping in for Brent here. Thanks for taking our questions. So just to circle back on nIQ, I know you cited some impressive stats on bank OS, penetration and automated spreading. And I guess, I'm just curious, what's sort of been the biggest driver of that adoption? Is it more of a function of cost savings through automation or are customers more so using it to boost topline growth? And then I have one follow-up.

Auto spreading, there's a few aspects to that. One is employee experience. In this market everyone's competing for talent, getting rid of the mind-numbing task of looking at an unstructured financial statement and then keying that into spreads is going to make that employee obviously more efficient – more effective is also going to allow you to compete better for the top talent out of university or out of the market. So there's obviously the efficiency piece, there's the employee experience piece and there's also the competitive piece that a bank gets from streamlining and optimizing the time with which it takes to underwrite that loan. Pricing and profitability will continue to allow banks to look at how they price those loans, ensure that they're optimal not just from a pricing perspective, but also from a risk perspective as they look at their loans. And then obviously on portfolio analytics, as that team prepares for CECL, that's a regulation that'll be implemented next January. The financial institutions have to be compliant and so obviously that'll help them keep their eye on their business while following the rules. Does that answer your question?

Yes, absolutely. That's very helpful. And then similarly as it relates to SimpleNexus, given the challenges that we've seen in the mortgage market, I guess what's kind of resonating most about SimpleNexus with customers that's allowing you to drive that. I think you said it was 80% customer count growth. Is it – again, is it more a cost – a function of cost savings or is there something else at play there? Thank you.

No, I would say it's the home buying experience, but also it's the stickiness of the software or the app in the hands of the mortgage broker. So you have to think, you're a mortgage bank. You want to maintain your very best performance because even though the market is down or the volume is down, you want to maximize what's out there and gain market share, okay? And so if you now start taking away the experience of the homebuyer as well as the tools that the mortgage broker is using, then what's going to happen. Your people will leave for other institutions, okay. And so what we've seen is, and what intrigued us from day one is because the SimpleNexus app is being used by the mortgage broker, the insurance agent by the homebuyer itself and by the other people in the ecosystem, like the real estate broker, this becomes a crutch for them and they communicate through this and that's how they make the deals happen. And so you can't take that piece of software away because then you lose your top windows, okay. So that's why we see a lot more sticky business with SimpleNexus than I think your other players, which is more focused on just the mortgage application, and that ecosystem has been instrumental in us. And that's where they see it. They maintain the top players that they can get the top producers in that marketplace.

Great. Very helpful. Thank you.

Thank you. And our next question comes from Ken Suchoski from Autonomous Research. Your line is now open.

Hey, everyone. Good afternoon, and thanks for taking the question. I just want to follow-up on the question on retail and Hancock Whitney. It sounds like you're gaining a lot of traction with the retail solution across larger FIs. And if I remember correctly, I think the feedback we heard around the time of the IPO was that retail was resonating well with smaller customers, but not necessarily with bigger banks. So I guess the question is how much of a tipping point is this for retail where you're going to start seeing larger customer wins. And then I guess, do you think these new wins come from new customers or is it more of a cross-sell opportunity?

So as we look at a solution, we try to refine it down market and take it up market. And we think all these banks need to solve these problems. So we'll try to tell it to everyone. Relative to where is the opportunity, a lot of our customers that pick nCino, pick us not to solve a point solution, but because they believe that they need that platform to fulfill all those products in one place. So the goal is obviously to take this within the existing commercial small business customer base and expand into retailer consumer, we will continue driving on that. And you see Hancock actually came to us because of a retail problem that wanted to solve. It's a great validation that we can start there as well. So we're going to try to take the product into the market on both axis.

Yes. So let me just add to that. What makes the platform so appealing versus point solutions? Remember these banks have deployed point solutions by product line. So if you go for a HELOC, that's a specific product, you then go for a car loan, that's a different product and then you go for an unsecured loan, that's a different product. So you've submitted now your driver's license, maybe your tax returns, maybe your credit score and then you go for a different loan product, all of a sudden you feel like a new customer again. What nCino has done effectively is to take that CRM view, which is a 360 view of all the products that you may have of that client, and then reuse the documentation and your data over and over. And even better, if you're a small business owner, your personal business is shared with your business, so you don't have to re-enter the same data. So there's an efficiency, there's an employee satisfaction issue and there's also a customer satisfaction issue. And all of those in the end over power the existing infrastructure. And that's just the way we think about it. When we started the company, people said nobody will ever go into the cloud. Then once we became successful, they said, no big bank will ever buy this. Then once we got that one, they said, international will never do this. We got that now, okay, so now we're on this retail path. We're patient, we're going to get it right, and we'll take the market.

That makes a lot of sense. Thanks for that Pierre. And then as a follow-up, I wanted to ask about SimpleNexus and the cross-sell opportunity because it seems like you're gaining traction there. Now that you've owned that business for several months, can you just talk a little bit about what that cross-sell might look like and what kind of cross-sell figures you think you can achieve either from a customer standpoint or a revenue standpoint over the next few years?

And as you look at our customer base on the bank operating system side, this is typically a very senior persona within the financial institution that will not just authorize nCino to come into the financial institution, but they actually sponsor it. They're actually part of that change. And so we have those relationships and the goals to leverage those relationships that we've worked hard to earn and use those to get an opportunity to tell the SimpleNexus story. So that's a pretty simple description of the motion. That's what we've taken with the bank operating system. And now with the SimpleNexus team on board, we are continuing to pursue that.

Okay. Great. Thank you very much.

And thank you. And I'm showing no further questions. I would now like to turn the call back over to Pierre Naude for closing remarks.

Thank you, operator. While there remains a lot of uncertainty about the overall economy, what is certain is that demand for digital transformation of financial institutions is not going away. Consumers and financial institutions continue to seek our technology solutions that increase efficiency and transparency, improve operations, reduce turnaround times and provide an overall superior experience. That is why nCino and SimpleNexus remain extremely well positioned to capitalize on these digital acceleration trends. We are seeing the positive results of our innovative cloud-based platform offerings coupled with our predictable recurring revenue model, our experience team and their unwavering dedication to our customer success. Thank you all, again, for joining us today and we look forward to seeing many of you at our nSight conference next week. Have a good evening.

This concludes today's conference call. Thank you for participating. You may now disconnect.