Earnings Labs

Primo Brands Corporation (PRMB)

Q1 2025 Earnings Call· Thu, May 8, 2025

$19.69

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Transcript

Operator

Operator

My name is Marissa, and I will be your conference operator for today. At this time, I would like to welcome everyone to the Primo Brands Corporation's First Quarter 2025 Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you would like to ask a question during this time, simply press star, then the number one on your telephone keypad. If you would like to withdraw your question, press the pound key. Thank you. I'll now turn the call over to Jon Kathol, Vice President, Investor Relations.

Jon Kathol

Management

Welcome to Primo Brands Corporation. First Quarter 2025 Earnings Conference Call. All participants are currently in listen-only mode. The call is being webcast live on Primo Brands' website at ir.primobrands.com and will be available there for playback. This conference call contains forward-looking statements regarding the company's future financial results and operational trends, estimated synergies, impacts from economic factors, our recent refinancing efforts, and other matters. These statements should be considered in connection with cautionary statements and disclaimers contained in the safe harbor statements in this morning's earnings press release, and the company's quarterly report on Form 10-Q and other filings with the SEC. The company's actual performance could differ materially from these statements and the company undertakes no duty to update these forward-looking statements except as expressly required by applicable law. A reconciliation of any non-GAAP financial measures discussed during the call with the most comparable measures in accordance with GAAP when the data is capable of being estimated is included in the company's first quarter earnings released earlier this morning and in the Investor Relations section of the company website at ir.primobrands.com. In addition to slides accompanying today's webcast to assist you throughout our discussion, we have included a copy of the presentation in a supplemental earnings deck on our website. I'm accompanied by Robbert Rietbroek, Primo Brands' Chief Executive Officer, and David Hass, Chief Financial Officer. To start their prepared remarks, Robbert and David will discuss the first quarter performance of Primo Brands as well as the outlook for the full year 2025. With that, I will now turn the call over to Robbert Rietbroek.

Robbert Rietbroek

Management

Thank you, Jon, and good morning, everyone. We are pleased to report strong performance in the first quarter, highlighting consistent strength across our business and organization. During this period, we achieved balanced growth throughout our portfolio, primarily driven by increased volume. Our business is resilient, and our growth underscores the expansion of the bottled water category and our success in capturing a greater share of the market while maintaining customer value. Our results are a testament to the strength of our team and our unwavering dedication to providing exceptional customer service as we progress through the early stages of our integration process. Together, we remain committed to our mission to hydrate a healthy America. I will briefly touch on the high-level financial results on a comparable basis, which, as a reminder, compares the combined results of both legacy companies in the prior period against the results of Primo Brands in the current periods. David will get into the more detailed aspects of the results for the quarter in his remarks. In the first quarter of 2025, we achieved comparable net sales of $1.61 billion, reflecting a 3% increase. This growth was driven by a 2.8% volume increase and price or mix growth of 0.2%, highlighting the sustained demand for our beverage solutions and the resilience of both our consumer base and the category. Organic growth contributed 2.6% while inorganic growth added 0.4%. Importantly, we delivered sales growth across all core water solution offerings and channels, including direct delivery, grocery, club, mass, and away from home. When taking into account the leap day impact in Q1 2024, normalized comparable net sales growth was 4.2%. We achieved meaningful margin rate expansion by capitalizing on synergies, driving cost optimization, and enhancing organic operational consumer value equation, underscoring the strength and resilience of our…

David Hass

Management

Thanks, Robbert. We are excited to complete our first full quarter as Primo Brands, and I would like to thank our associates for their efforts and relentless drive to focus on cost control and synergy capture as we lay the foundation for current and future success. Today, we'll discuss the first quarter results for 2025, comment on the progress of our integration, and the macro events impacting the company while reaffirming our guidance. As you may recall, Blue Triton Brands was the accounting acquirer of record for the merged company. The GAAP financial comparisons in this morning's press release reflect the 2025 results of the new Primo Brands versus 2024 results of the base legacy Blue Triton only. This is a typical GAAP reporting outcome of a merger transaction which can lead to growth metrics that are not comparable. To assist with more apples-to-apples comparisons, we will be primarily discussing two sets of results. The first being our comparable results which incorporate a combination of both legacy organizations while adjusting for the exited eastern Canadian operations for both years 2024 and 2025. Additionally, we will refer to normalized comparable results which will account for the extra day in 2024 from the leap year. For your convenience, we have included a number of reconciliations to the GAAP metrics in the appendix section of the supplemental earnings deck located on our website at ir.primobrands.com. Turning to our first quarter results for Primo Brands. Comparable net sales increased 3% to $1.61 billion and comparable adjusted EBITDA increased 12.1% to $341.5 million with comparable adjusted EBITDA margins of 21.2%. Within the comparable 3% net sales growth, approximately 2.6% or approximately $40.5 million came from organic growth activity with the balance 0.4% or approximately $6.8 million coming from inorganic or acquired sources. As a reminder,…

Robbert Rietbroek

Management

Thanks, David. Looking ahead, we're focused on driving top-line growth across our portfolio. Primo Brands is focusing on several key growth areas. First, as a leading branded beverage company with owned or leased water sources, and a U.S.-focused customer base, Primo Brands is capitalizing on the growing demand for healthy hydration options. Second, we are striving to enhance brand leadership through meaningful innovation, activation, and partnerships that continue to drive household penetration growth. Third, our expanding services, including direct delivery exchange programs and refill stations, are redefining convenience for our customers. Fourth, by improving operational efficiency, asset utilization, scale, twenty-four-seven manufacturing, channel expansion, and customer service, Primo Brands aims to drive growth and create value. Lastly, Primo Brands is leveraging its extensive distribution network to expand into high-growth and underpenetrated channels such as lodging, casinos, restaurants, schools, hospitals, and convenience stores. Looking ahead, I'm optimistic and confident in our ability to deliver value to stockholders and remain excited about the future of Primo Brands Corporation. Our strong foundation and dedicated team position us well to continue delivering strong results and driving innovation and distribution across our portfolio. We remain focused on enhancing customer experiences, optimizing our network, controlling costs, and leveraging our strength to achieve sustained growth. With that, I will turn the call back to Jon Kathol to take us through Q&A.

Jon Kathol

Management

Thanks, Robbert. To ensure we can address as many of your questions as possible, please limit your inquiries to one question and one follow-up. If you have additional questions, feel free to rejoin the queue and we will answer as many as time permits. Operator? Please open the line for questions.

Operator

Operator

Thank you. Ladies and gentlemen, we will now begin the question and answer session. Tone phone. You will hear a prompt that your hand has been raised. If you would like to remove your hand from the polling process, please press star followed by two. If you're using a speakerphone, please lift the handset before pressing any keys. One moment for your first question. Your first question comes from Jon Andersen with William Blair. Please go ahead.

Jon Andersen

Analyst

I'd like to start by asking about the performance of your premium brands Saratoga and Mountain Valley, and also, if you could provide a little bit more color around the strong growth in the quarter. I think you mentioned nearly 50% growth and your plans for those brands going forward and performance expectations? Thanks.

Robbert Rietbroek

Management

Yeah. Thanks, Jon. I'm very pleased with the performance of Mountain Valley and Saratoga, and you're right. The quarter delivered 49% sales growth for those two brands. And that was primarily driven by volume-based increases. Now Mountain Valley grew just under 41.8% in the quarter and actually passed $50 million in the Q1 net sales. That obviously is a combination of wholesale pricing and direct-to-customer pricing. And Saratoga grew 68.6% and surpassed $20 million in quarter one net sales. You know, both of these brands are now available for our delivery customers. And we launched PET for both brands into Walmart. So that's a brand new distribution. The largest retailer in the U.S. with a six-pack execution for both brands. So we're very excited about that new distribution. And from a brand standpoint, Saratoga had a really big quarter. It was the official water of the Golden Globes, and we had a strong presence at the event and around the event. And we also had a viral moment with an influencer who had over 1 billion views. So Saratoga may very well be the hottest brand in America right now. The future of Saratoga will really be all about continued gaining distribution with a very strong focus on not only on retail but away from home. We really believe the brand has a role to play in restaurants and nightclubs and other away-from-home channels. And Mountain Valley, you know, just to recap, we had added additional spring capacity in 2023, '24. We added glass bottling capacity, and we expanded our inventory of glass bottles. And that brand continues to go very well and I'm happy to say that tonight, we are going to be present at the Academy of Country Music Awards in Dallas as the official water of this evening's event. So we're very pleased with 49% net sales growth combined. Great quarter with great plans ahead.

Jon Andersen

Analyst

That's terrific. On the viral moment, I'm assuming I think it was Taylor Hall. I've seen it myself several times. That was not something that was sponsored. That was just kind of organic. Correct.

Robbert Rietbroek

Management

Yeah. Ashton Hall is his name. He's a fitness influencer from Miami, and he created that all by himself. Obviously, we have a good relationship with Mr. Hall, but it was completely organic. And it just means that the brand is set up for success.

Jon Andersen

Analyst

Absolutely. Second question, the follow-up is about just EBITDA. There's so many kind of puts and takes as you kind of integrate post-merger. You know, EBITDA came in above consensus expectations, our expectation. I'm wondering if maybe you could parse out the main elements of the beat. You know, relative to maybe your internal plan and relative consensus expectations? Thank you.

Robbert Rietbroek

Management

Yeah. You know, EBITDA was $341.5 million, up 12.1%. As we reported, and margins were very strong at 21.2%, up 170 basis points per year ago, and it was mostly driven through volume growth, customer demand, and effective cost control. But let me pass to David to give some more color.

David Hass

Management

Yeah. Thanks, Jon, for the question. So the $20 million of integration capture would have been right on plan. And that built where March, we exited the quarter with some strength there of where we were pulling costs out of the business. And as we've said before, so that would leave, obviously, the primary increase to sort of the quarter in the base business. And as we've said before, you know, this is really putting two businesses together where in many cities, a lot of the operational infrastructure, production infrastructure, in some cases, stares at each other and would be inefficient in a separate company format. And so for the base business to be ahead of plan is very helpful where the efficiencies and leveraging the infrastructure was working in the independent separate companies before we started integrating them. And so that's where I would say the primary benefit in the quarter was. And we remain very pleased with where we are on the synergy capture in the quarter. And that will continue to build throughout the year. But as mentioned, that $20 million really gets that a very impressive sort of annualized outcome in towards the $300 million total capture.

Jon Andersen

Analyst

Great. Thanks so much. Good luck.

Operator

Operator

Your next question comes from Nik Modi with RBC Capital Markets. Please go ahead.

Nik Modi

Analyst · RBC Capital Markets. Please go ahead.

Yeah. Good morning, everyone. Excuse me. Just a quick clarification, Robbert. In your prepared remarks, you were talking about shelf resets, distribution gains. So it seems that you're inferring the top line will accelerate as the year progresses. It's just so we can clarify that. And then the question I wanted to ask is just around mix. I mean, obviously, the top line was very strong. Heavily volume-driven. I'm getting a lot of questions about, you know, like, what's going on with price mix? Why was it, you know, barely up? You know? So maybe you can give some context around what you're seeing in a competitive environment. Are there any noise or timing issues that caused price mix to be almost flat?

Robbert Rietbroek

Management

Yeah. Nik, I'll start with the second part if that's okay with you. Thanks for the question. So let's talk about price mix for a second. So the quarter was primarily driven by volume, and there was very little pricing in the quarter because we really wanted to retain the right consumer value equation and remain competitive in this macro environment where we know that consumers are challenged. That actually allowed us to continue to contribute to the growth of the category. So if you look at Surcana, the category grew 2% in dollar scans, two point one. And 3% in volume. 3.4, actually, for the first quarter. Our scans were up 3.8% in dollars. So, you know, we expanded market share by 30 basis points and we were the only large branded beverage company that actually was able to grow share in the quarter. As a result of that. So we feel very good about the balance of mix and pricing this first quarter, also because we were able to expand our EBITDA margin without that pricing due to cost control, synergy delivery, just very disciplined spending. When I look at the shelf resets, so we have very broad distribution. We're available in about 200,000 retail outlets. We have over 3 million points of distribution. And we're adding over 5% incremental points of distribution in the April through August reset across the trade. And I want to just point out a few very big ones. The big ones that we are focused on are, you know, massing grocery. We have additional distribution on Mountain Valley and Saratoga coming through and also Regional Spring and Pure Life as the, you know, as the brands to grow. We are also focused on adding Regional Spring water to our exchange racks. That is gonna be a slow build. We are currently in testing. A number of Walmart stores where we have added a spring right next to Primo Water in the exchange rack. So not a replacement, but an addition. Now for the balance of the year, obviously, you know, we have sales forecast at three to 5% organic. And we continue to build a platform for sustainable growth. We work with retailers to get share. In-store and earn new points of distribution. You have to earn that, and we are earning that. We want to improve our customer touchpoints to enable a frictionless customer experience. So with regards to the mix of volume and price, what I would say is that you know, we will have quarters will be higher on pricing. And some quarters will be higher in volume. And we will be, obviously, looking at the balance of the year. But let me pass it to David to talk a bit about price mix.

David Hass

Management

Thanks, Nik. So at this point, you know, in the quarter, any of the pricing contributions would have just been independent business decisions coming into the quarter. Especially if it was in the retail environment. Sometimes those conversations take longer. So you can expect some price mix contribution as we look in things like last mile where we have direct delivery to our customer base and commercial or residential space. You can see or expect some harmonization that will take place in sort of balance of your activities. So, again, I think our goal for the year was a balanced approach of about fifty-fifty in volume versus price mix. Each quarter will be slightly unique. But we will begin in the outer portions of the year to sort of harmonize that pricing in last mile, which may contribute a little bit more where, you know, the consumer might expect sort of a value equation.

Nik Modi

Analyst · RBC Capital Markets. Please go ahead.

Great. Thanks. I'll pass it on.

Operator

Operator

Your next question comes from Andrea Teixeira with JPMorgan. Please go ahead.

Andrea Teixeira

Analyst · JPMorgan. Please go ahead.

I was hoping if you can comment on the bridge from the soft organic growth in the quarter. At 3% to the midpoint of your range at 4% for the year. For both the retail business and the HOD. I understand there has been some shift in promotions for Poland Springs at some retailers and some closed branches and routes as part of your synergies. I understand that part of obviously delivering the $20 million and the $200 million for the full year. So is there any and you just Robbert, you just spoke to that right now, even revenue synergies and some of the racks I've seen. Myself in some of the exchanges like Poland Spring as opposed to the Primo, and seeing that and an opportunity. So I was hoping to see if there are any anomalies that you want to point out that gives you the confidence to basically reiterate the guidance today. Thank you.

Robbert Rietbroek

Management

Yeah. Good morning, Andrea. Thank you for the question. Yeah. So the normalized organic net sales growth as we correct for leap year, which had the extra day last year, is 4.2% for the quarter. So that sits right in the middle of the three to five guidance. And what gives me a lot of confidence to your earlier point, and you called it out correctly, is that last year, Easter promotions fell in the last week of March. And they were pushed into April this year. And those are particularly big events for our Poland Spring brand in the Northeast. So with the correction of leap year, we're at 4.2. That doesn't even include that overlap. So that gives me a lot of confidence. With regards to the additional revenue synergy plans, you know, we are obviously now offering Mountain Valley and Saratoga on our direct-to-customer delivery trucks. And we are in testing in adding regional spring water to the exchange racks in over 10 Walmart stores with, obviously, a plan to expand that if it's successful. We believe it is successful. So those are some examples of revenue synergies that will start to come into the sales. The bigger part is the distribution build that we're going to see this year. That is a critical component of our growth plan. The additional more than 5% points of distribution across mass and grocery that we're getting.

Andrea Teixeira

Analyst · JPMorgan. Please go ahead.

That's helpful. One of the things that, obviously, Robbert, I mean, to investors, I mean, your guidance does not was contemplated in the leap year, and it's not correct into that. I'm just want to make sure that because that extra day is not gonna come back by the end of the year, one. And then another follow-up is when you think about your portfolio, right, and think about purified against in this scenario against spring water, can you comment on Pure Life if you've seen any kind of weakness as consumers at that entry-level price point, are feeling the pinch or you're seeing across the board a similar performance on the entry level against, like, higher level with Poland Spring. And, of course, we also the continued growth in the premium. But I would say, like, more interlevel against private label, how you feel about those vis a vis your offering in private label?

Robbert Rietbroek

Management

Yeah. Andrea, Purify business did very well this quarter. It was up 3.5% in net sales. That's a combination of, obviously, Primo water branded Primo water and Pure Life. We are really focused on maintaining competitive pricing on Pure Life to offer the consumer the right value equation. That means that we are carefully monitoring competitive pricing and making sure that for the balance of year, we'll have the right amount of display and feature promotions on this business. In partnership with our key grocers and key mass channels. So when you look at Pure Life, it is truly our branded proposition that will allow us to continue to grow share in the purified segments. We're also offering Pure Life in exchange in quite a few stores. And we will be evaluating the strength of that brand across those channels as well. But we actually are very confident in the strength of our Purified business. And continue to see growth there.

Andrea Teixeira

Analyst · JPMorgan. Please go ahead.

Thank you. And just a clarification on the leap year. So your guidance embeds the leap year. So in other words, you're not gonna adjust and say, okay. We didn't read the four. We read the hit the three, but with the leap year effect, it will be adjusted to round up to four. I'm assuming that's, you know, that's not the case.

Robbert Rietbroek

Management

That's correct, Andrea.

Andrea Teixeira

Analyst · JPMorgan. Please go ahead.

Okay. Perfect. Thank you very much. I'll pass it on, and congrats.

Operator

Operator

Your next question comes from Derek Lessard with TD Cowen. Please go ahead.

Derek Lessard

Analyst · TD Cowen. Please go ahead.

Congrats on another strong quarter. Robbert, I just wanted to maybe hit you up on your prepared remarks where you said you expected the 2025 net sales to ramp up through the year as new distribution and resets are implemented. Can you just maybe add some color around that?

Robbert Rietbroek

Management

Yeah. We obviously have already discussed the impact of the shift of Easter into the second quarter. So that was an overlap opportunity that benefits Q2 but took a bit of momentum away from the first quarter because of the Easter in March, Easter in April. With the balance of the year, it will be a combination of one incremental exchange distribution. We are already up for a share go, and we have great plans to expand our exchange business. Two, price promotions and feature display activity on our both regional Springwater and purified business. And three, there will be benefits from incremental distribution. As I said, over 5% of total distribution point incremental, we were $33 million in the base, and we're going to add 5% to those points of distribution. And that's a combination of case back on purified on Spring, and then six-pack on Saratoga Mountain Valley. In that combination, together with the focus on customer acquisition, in the direct-to-customer channel and the customer retention plans through improved customer service, improvements in our apps, and the water.com website and a relentless focus on customer service to the call center and delivery we build the balance of the year.

Derek Lessard

Analyst · TD Cowen. Please go ahead.

Okay. What so I guess then my follow-up question to that, it sounds like given that accelerating sales growth and then I think, David, you mentioned that the base business is ahead of plan. I'm just curious how you square away that with keeping your guidance flat.

David Hass

Management

Yeah, Derek. So part of it is just obviously we're sitting in an environment that changes by the minute. Right. But what we also are looking at is this dispenser business under the tariff, and I made prepared remarks on that. We're not worried about its velocity with the but we might want to work with retail partners in promotional activities as a lot of other electronic or imported products are if you just walk an average Walmart these days. So we are looking to accelerate promotional activities with our retail partners that allow again, remember, we make revenue when we sell the dispenser into the channel but we want to help our retail partners move velocity off. Their shelves. And when that occurs, that accelerates our exchange business. It ripple effects into our retail business. And, you know, sort of ancillary halo effects into our direct delivery business. And so part of that might just be a reserve to sort of really look at where we might need to lean in in certain cases to the business. And if that's the case, that actually helps set us up for strong momentum as we head into '26, or if obviously the tariff environment changes, which it seems to have done multiple times in the last month.

Derek Lessard

Analyst · TD Cowen. Please go ahead.

Okay. You. That's helpful.

Operator

Operator

Your next question comes from Daniel Moore at CJS Securities. Please go ahead.

Daniel Moore

Analyst

Good morning, Robbert. Good morning, David. Thanks for taking the questions. Wanted to just maybe pull on the string of cadence of revenue growth year over year, particularly starting with Q2. On the one hand, you have the Easter timing benefit that you called out. On the other, temporary disruptions at Hawkins. So your comments seem to imply faster growth in Q2, but just wanted to clarify that. And then kind of cadence for the balance of the year. Thanks.

David Hass

Management

Yeah, Dan. So, you know, Q1 was have traditionally, like Q4, been sort of our shoulder seasons, if you will, with Q2 and Q3 being a larger contribution. Of both stand-alone companies and obviously the combined business. So as we ramp into Q2 and three, you should see sort of some nice growth there. Again, we're sticking with annual guide here. Obviously, the macro environment and our original position is to keep that at an annual level. As we work through and make sure we have timing and efficiencies on our synergy capture. And so, again, the business will build as you go into Q2 and Q3. And, you know, even though Q4 from a waiting standpoint is lower than Q2 and Q3, that's really where we expect a lot of harmonization of pricing and other builds on our synergy capture to take place that allows that any efficiencies in price mix to sort of flow through the P&L very efficiently. So I think that's kind of the best we're sort of providing from that standpoint on cadence.

Daniel Moore

Analyst

No. That's helpful. And, you know, obviously, we can build it at free cash flow and, you know, kinda right on target with adjusted free cash flow. Just wondering, over the next couple of quarters, you see leverage, kind of peaking out, and maybe talk to the balance or the cadence of potential acceleration or acceleration of deleveraging. As we look out of the next two, four, six, eight quarters. Thanks again.

David Hass

Management

Sure. So certainly, you know, when we spoke at Investor Day, we provided some we'd like to take about a half a turn out of leverage. That contemplated, you know, the anticipation of maybe OneRock doing a deal, which we obviously executed in March. And so, again, we have ample confidence in our ability to pull about a half a turn out of the business. We spent about $114 million of cash. As you can expect, our adjusted free cash flow builds throughout the year. And that's really a case of those middle two quarters being a high to overall, you know, sort of cash build in the company. And so, again, we when we looked at it Q1 was right on pace for CapEx spend. Actually, Q1's adjusted free cash flow would have been a little higher, but we did the debt refinance which actually accelerated some interest cost. That won't occur now in Q2, and so you'll start to see that flighting sort of normalize out. But, again, we remain very confident in where that builds towards the $800 million in our guide midpoint for that. And, again, expecting our CapEx to sort of be as planned.

Daniel Moore

Analyst

Very good. Appreciate the color.

Operator

Operator

Your next question comes from Andrew Strelzik with BMO. Please go ahead.

Andrew Strelzik

Analyst · BMO. Please go ahead.

Hey, good morning. Thanks for taking the questions. My first one, I wanted to ask about the HOD business or the non-retail business. And how you think about the durability of that business in a tighter consumer spending environment? We obviously don't get a lot of visibility in the investment community to that piece of the business. So just would be great to hear what you're seeing in that channel, if you have any color on, you know, retention or churn or anything like that. Would be super helpful.

David Hass

Management

Yeah. Thanks, Andrew. So a couple of aspects that we're really excited about is first, our website efficiency as expected is improving because obviously, we are not having dollars compete necessarily for eyeballs on different sites. We are going through consolidation of web platforms, apps, and obviously, as Robbert mentioned, we've started our ways of branch consolidation. The team remains in a good spot with regard to gross additions. Or the attractiveness of people coming to the category. On a net basis from customer accounts, we remain in a good position. You know, we understand, obviously, the perception of the macro environment. We've really not seen any sort of slippage. We have I can't remember the exact basis point, but an increase slightly in retention. As the combined businesses come together. So we feel like it's in really good shape. And as Robbert mentioned, you know, the premium side of the business is not just growing because of retail. The off-route Monmouth Valley distribution there, it continues to thrive. So we look at, like, you know, again, it's a very good opportunity and we're just beginning the spring brand consolidation where legacy Primo water cost customers will have access to cases and large format bottles of more popular regional springs that would have been a part of the Blue Trident system. So, again, we feel that the efficiencies that the exchange density provides to that route truck is as the customer density that's just beginning because of the branch consolidation, is really a great start to the year.

Andrew Strelzik

Analyst · BMO. Please go ahead.

Okay. That's helpful. And then just wanted to clarify quickly. On the tornado, is there any impact built into the guidance from that or because of the disruption insurance, there's no that's kind of just a neutral event as you think about the guidance.

David Hass

Management

Yeah. So from an EBITDA perspective, the business interruption will be sort of offset. Again, may not be perfect there, but we're working through with that as we are able to quantify those impacts for the insurance provider. From a net sales perspective, it's really, you know, we've been able to pull product from other areas. This is a very large factory for us. So it's really more of a timing issue of the net sales of that particular product. Thankfully, the channel was nicely filled with product. And this is, you know, basically just slightly deferring. But, thankfully, a lot of that within the quarter, if that makes sense.

Andrew Strelzik

Analyst · BMO. Please go ahead.

Yep. That does. Thank you very much.

Operator

Operator

Your next question comes from Steve Powers with Deutsche Bank. Please go ahead.

Steve Powers

Analyst · Deutsche Bank. Please go ahead.

Great. Thank you very much. Good morning. Building on, I guess, your answers to the first question just preceded me. You talked about retention rates actually kind of holding up or ticking up through the first party integration, which is good to hear. I guess, more broadly, can you comment on what you've seen in the overall kind of menu of service levels you track? What you're hearing in terms of what we're seeing, in terms of customer satisfaction, just the level of, you know, marketplace disruption or lack thereof from the integration would be helpful.

David Hass

Management

Sure. Thanks, Steve, for the question. So, yes, in general, we've spent time as businesses looking at factors like on-time and full, in-stock rates, our NPS scores, our customer satisfaction. We've actually built out a pretty extensive KPI dashboard for internal discussion that over the next coming quarters, like we did at legacy Primo Water, we'll start to reveal some of those when it's best on the backside of conversion or consolidation. But in the quarter, you know, our last mile, which would be our direct delivery business, had o rates grow by several basis points. Our refill uptime, which really isn't impacted by the consolidation, remains at sort of its all-time levels. Customer retention, as I mentioned, was up a few basis points on a year-over-year basis. And as can be expected, when you go through consolidation, we are experiencing some call volume. Of which our call center prepares for, and that's why we do these branch consolidations in waves. And we're looking to address concerns or questions about hey, why is this product available now or why did my date potentially change from my original very regular schedule? But those are sort of growing pains as we will experience going through the consolidation. But please look for us to release more of those KPIs in coming quarters. But from a perspective of how we deliver, how we make product, all those are trending in a positive direction as we look to consolidate production and last-mile delivery.

Steve Powers

Analyst · Deutsche Bank. Please go ahead.

Okay. Very good. And then on the synergy capture, so the $180 million or so that remains for the balance of the year, can you talk a little bit more about sort of the expected cadence in achieving that and sort of the curve relative to kind of a straight $60 million a quarter, just the I presume it's gonna ramp a bit. Just a little bit more color on that curve would be helpful. Thank you.

David Hass

Management

Yeah. So, again, we exited March a little stronger within the about 50% of the actual quarter's capture came in the month of March. And so when you look at that $20 million, knowing that about a third of that really contributed to a large portion. A third of the time contributed to over half of the dollars. That ramp's now well over $80 million on an annualized basis. And so we really as we go through the next quarter and as we get slightly into Q3, we really will be at the execution of the tactical decisions to get the full year value. It's just now letting that annualize out. And then as we head into '26, again, that's where the balance of decisions will be made to sort of annualize out into 2026's total or, excuse me, the cumulative total of $300 million. So as we've said at the beginning, this is a queue that was on pace. It was a queue that sort of provides sort of $80 plus million on an annualized basis. Next quarter will be a significant contributor to helping us get toward an annualized level that helps us achieve our in-year and then it starts to have incremental decisions in the back half of the year which again get us both to the $200 million for the total as well as annualized out to sort of get to about $220 to $250 million for that $300 million value with the coming in calendar '26.

Steve Powers

Analyst · Deutsche Bank. Please go ahead.

Understood. Okay. That's very helpful. Thank you.

Operator

Operator

There are no further questions at this time. I'd like to turn the call back over to Robbert Rietbroek for closing remarks.

Robbert Rietbroek

Management

Thank you for joining today's call and for your continued interest in Primo Brands. I'm proud of the progress we've made in shaping the future of our company. Across the organization, our team has been steadfast in delivering exceptional customer service, streamlining operations, identifying new opportunities, and unlocking synergies to drive long-term success. On behalf of our Board, leadership team, and associates, I sincerely thank you for your trust and support as we work together to achieve our goals and create value for all stakeholders.

Operator

Operator

Ladies and gentlemen, this concludes today's conference call. Thank you for your participation.