Good day, ladies and gentlemen, and thank you for standing by. Welcome to the Quarter One 2020 Sunrun Incorporated Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers’ remarks, there will be a question-and-answer session. [Operator Instructions] Thank you. It is now my pleasure to turn the conference over to Mr. Patrick Jobin.

Thank you, operator, and thank you for those on the call for joining us today and sorry for the brief delay. Before we begin, please note that certain remarks we will make on this conference call constitute forward-looking statements. Although we believe these statements reflect our best judgment based on factors currently known to us, actual results may differ materially and adversely. Please refer to the company’s filings with the SEC for a more inclusive discussion of risks and other factors that may cause our actual results to differ from projections made in any forward-looking statements. Please also note these statements are being made as of today, and we disclaim any obligation to update or revise them. On the call today are Lynn Jurich, Sunrun’s Co-Founder and CEO; Bob Komin, Sunrun’s current CFO; and Ed Fenster, Sunrun’s Co-Founder and Executive Chairman. The presentation today will use slides, which are available on our website at investors.sunrun.com. And now, let me turn the call over to Lynn.

Thanks, Patrick. We are pleased to share Sunrun’s first quarter results and progress against our strategic priorities. In the first quarter we added 13,500 customers, representing 97 megawatts of deployments, a 13% year-over-year increase. We generated $81 million of net present value and created NPV per watt of $0.98, or over $7,100 per customer. We grew our base of customers 23% compared to last year, now nearly 300,000 strong. Upon completing the initial analysis of the likely near-term impacts of COVID in March, we expressly pivoted our strategy to focus foremost on prioritizing the strength of our balance sheet, with a secondary consideration to remain in position to quickly ramp growth when appropriate. We believe this strategy is proving successful. Today, we expect the company will maintain our cash balance and generate net earning assets during 2020. But what I’m most excited about is our increased corporate metabolism, specifically the improvement in our operating pace and agility. Many of the changes we would have recently made were based on improvement initiative- initiatives that have been underway for sometime. COVID simply provided a powerful catalyst. Our teams have compressed what may have been months or even years of evolution into weeks. We ramped up our digital lead generation efforts rapidly and that led to an all-time high number of digital leads in April. We launched a successful consumer promotion inside of two weeks. We moved our entire field sales team to digital sales within one week. We changed our lead routing and improved the productivity of our sales consultants. All of these actions culminated in end of April order volumes that were at and even above pre-COVID levels. Down funnel, we have moved to drone-based site inspections in over 80% of our branches, allowing us to quickly pivot to contact-free inspections.…

Thanks, Lynn. It’s been a personal and professional highlight to be part of this tremendous team from before the IPO to becoming the market leader, while nearly tripling the base of customers and helping the company build cash flow momentum over these last five years. Looking now to the first quarter’s results. NPV in the first quarter was approximately $7,100 per customer, or $0.98 per watt. Project value was approximately $29,700 per customer, or $4.07 per watt in Q1. Moving on to creation costs on Slide 9. In Q1 total creation costs were approximately $22,600 per customer, or $3.09 per watt, an improvement of $0.37, or 11% from the first quarter of 2019. As with project value, creation costs can fluctuate quarter-to-quarter. Blended installation cost per watt, which includes the cost of solar projects deployed by our channel partners, as well as installation costs incurred for Sunrun-built systems, was $2.39 per watt, a $0.20 improvement from the first quarter of 2019. Install costs for systems built by Sunrun were $2.07 per watt, an increase of $0.11 from last quarter. The increasing mix of batteries, combined with typical seasonal decrease in Q1 deployment volume, contributed to the increase in cost computed on a unit basis. In Q1, our sales and marketing costs were $0.76 per watt, down $0.02 from the first quarter of 2019. Our total sales and marketing unit costs are calculated by dividing costs in the period by total megawatts deployed. In Q1 G&A costs were $0.16 per watt. Finally, when we calculate creation costs, we subtract the GAAP gross margin contribution realized from our platform services. This includes our distribution, racking and lead generation businesses, as well as solar systems we sell for cash or with a third party loan. Our platform services gross margin was $0.21 per watt in Q1, $0.01 higher than the first quarter of 2019. Our cash and third-party loan mix was 15% in Q1. We expect this mix to remain in the teens. Leased systems are able to benefit from safe-harboring to extend the ITC at higher levels. In the first quarter, we deployed 97 megawatts. Turning now to our balance sheet. We ended the first quarter with $366 million in total cash. Quarterly cash generation was $5 million. We defined cash generation as the change in our total cash less the change in recourse debt and other adjustments, including our safe harbor program, business acquisitions and common stock repurchases. Cash generation can fluctuate significantly due to the timing of project finance activities. Now, I’ll turn it over to Ed for the last time.

Thanks, Bob. Today I’m going to review our gross and net earning assets metrics for the quarter and then I will discuss the financing markets for our assets, our asset performance, and recap our capital runway. Turning to Slide 10. Gross earning assets were $3.9 billion as of March 31, an increase of 22%, or $695 million, from the prior year. Net earning assets were $1.6 billion, an increase of 12%, or $170 million from the prior year. Our total cash balance was $366 million as of March 31, an increase of $3 million from last quarter, or $56 million from March 31 of last year. While the onset of COVID caused certain public-market investors to divest assets while they digested the implications on their portfolios, as ongoing data becomes available and fact-based decision making is again possible, markets are beginning to normalize. This return to data-based decision making is where residential solar shines brightest. Consistent with the 2008 to 2011 financial crisis, we continue to experience excellent customer payment performance. As of April 30, 2020, delinquencies as a percent of total PPA and lease accounts receivable in each basket, 30, 60, 90, and 120 days are lower than they have been at any time in the past six months. Home electricity is at the top of the customer payment waterfall. We charge less for power than the incumbent utility. And due to the tiering of electricity pricing in many jurisdictions, savings from solar grows as electricity use increases. This further enhances our value proposition. You can see this strong asset performance on Slide 13. The initial credit market reaction from the onset of COVID would have increased our weighted average capital costs from around 5% to around 6% had we been forced to raise capital, as both senior and…

Thank you, Ed. Let’s open the line for questions, please.

[Operator Instructions] And your first question comes from the line of Brian Lee from Goldman Sachs. Your line is now open.

Hey, everyone, thanks for taking the questions. Hope you’re all well and safe. I guess, just in this environment with all that’s going on, maybe a bigger picture question to start off. Wondering what sort of success you’re seeing with the shift to virtual sales, that platform? I know you gave some broader commentary around trends, but specific to that shift, kind of what you’re seeing? And then as you think further out, sort of how structural part of your business model do you think that’s going to end up being? What could it mean to the cost structure? Any kind of quantification if you could provide, that’d be great? And the last thing, just on that front, how do you differentiate? I suppose everyone is adjusting to this new environment and everyone is going virtual and online. But what do you guys do, or what do you – what does anyone do to kind of differentiate on that platform versus the channel we’ve been accustomed to in resi solar?

Great questions, Brian. So I’ll take those. And so I think we’re seeing a lot of success in the conversion to digital sales. And I really do think one of the benefits of this is, we’ve taken how the industry would have evolved probably in two years and we’ve done it in a month. So, what we’re seeing is that, we’re overall holding conversion rates in a digital and selling environment versus a face-to-face. And what we see is that, the people are less likely to sign – if they’re digital, they’re less likely to sign the order, but they’re more likely to follow it all the way through to the install. It feels like a stickier sale. So the overall conversion is a wash, which is fantastic, because that means our sales force can be a lot more productive. They can handle many more appointments per day than when they have to drive. And just to kind of put a fine point on that, we had our day in April, where we delivered record orders ever and it’s with a significantly smaller sales force. So it’s incredibly encouraging. We still, of course, have a big footprint historically through retail stores and other face-to-face activities. So, while digital sales are up and hitting kind of records in April, overall, we’re still going to see a slowdown over the next couple of quarters, as we adjust and [A Shares] [ph] are closed and just other friction sources. But I think this is – it’s a long-term structural shift. So it’s hard to say what percentage. But if we’re seeing the same kind of conversion rates with higher productivity, you may want to shift most of your activity to virtual sale. You’re still probably going to want to do the lead generation…

Yes, you did. I appreciate you covering all four of them. Just one last one for Ed, and I’ll pass it on. On the financial stability point you mentioned, I appreciate the overview, as always, and you provided. But can you give us just in this context or in this environment, I think, people are really digging into sort of the financials and the balance sheet and where everyone’s liquidity sort of comes from? Can you give us a bit more granular color around sort of your sources of liquidity, as it stands here today? I know what we can see on paper and what you’ve talked about in terms of capacity, but maybe if you could walk us through a couple of pieces, what capacity you have? And then also, there’s a few other pieces, because it sounds like that are less transparent, but you could leverage in the case where you needed to. So if you could just kind of walk us through a couple of the pieces around the sources of liquidity?

Sure. Great question, Brian. So the liquidity comes in several facets, right?. On the one hand, there’s the cash, which we have on the balance sheet, which is clear. And then on the other hand, there are undrawn and available tax equity and debt commitments. It’s worth noting that in the Footnote 11, I think, it is – well, on the indebtedness footnote, the availability there is disclosed only in the context of what could be drawn against assets that are already in service. You have to look elsewhere in the Q for the total capital commitments available to the company to see what is available to us as we continue to build and deploy assets. Obviously, we’ve summarized that in the call by saying that, we can fund the next 220 megawatts beginning in Q2 of assets at or above 90% of contracted project value, even if we didn’t raise any additional capital. That said, we are in discussions with folks, as always, and markets remain open to us, and I expect we’ll continue to raise capital even over the near-term to add to that stockpile. So sort of between that, which we have on the balance sheet and that which is committed and available to us, we’re confident that, we have the capital to fund all the installations that we might have this year. In addition, that we expect that we’ll be able to hold our corporate cash balance over the course of the year and add to book value.

Okay. Thanks a lot, everyone.

I might just before – as we wait for the next question, I understand that some of the prepared comments may have had some spotty coverage. So we have posted the transcript to our webpage investors.sunrun.com. So you can pull it down there if you miss pieces of it.

Your next question is from Julien Dumoulin-Smith from Bank of America Merrill Lynch. Your line is now open.

Excellent. Good afternoon, everyone. Hope you all are doing well. Wanted to just follow-up on three issues and if I may, maybe easy question, hard to respond per se. But relative to what you all have talked about at various points, how are you thinking about the trajectory for cash burn this year? And I know that presupposes a certain assumptions, but I’d be curious how you would frame that. How are you thinking about NPV per watt metrics? And again, I know you just talked to it in round terms a moment ago, but just to be a little bit more articulate, how are you thinking about that NPV trajectory, if you will? And then related, how are you thinking about the trajectory of like, gross volumes as well relative to the trajectory that we’ve seen pre-COVID, if you want to talk to that as well in terms of compounding growth? I know there’s a lot there, but cash burn…

Sure.

…NPV generation and trajectory of just volumetric expectations, given what seems like a very sharp inflection?

Yes. Thank you, Julien. Those are the key levers, so pleased to answer that. What we are seeing is, I think, again, we’re not providing formal guidance in this environment, because they’re just too many things outside of the company’s control with [A Shares] closed and retail store is not open for business. So, those are real constraints that are – we’re facing. If you look at most of the industry sources, they’re reporting that residential sales will be down in Q2, 30% to 50%-ish. And at this moment, we’d be tracking to the more favorable end of that range, again, assuming there aren’t any further shutdowns. But we believe we’re doing on the – performing on the better end of the industry. I think, what we would see then for NPV out of that is that, you would see NPV come down over the next quarter and probably into Q3 as well into lower level, sub the dollar target. And we think that, that would then climb back up after those couple of quarters to a more normalized levels. So I think it’s a couple quarters of washing through with all of this friction. The good news is that the strength of the capital markets and some of the cost actions we’ve taken would mean that, even given that shape, we will preserve our cash balance through the year. So we will generate book value. We’re going to have – likely to have – maintain the cash, plus grow NEA without refinancing any existing assets. So, it really shows the resiliency of the business. And I think, again, more – what we’re more excited about is coming out of the other side of this. It’s clear – consumer interest is there. I mean, you see that with how significant the sales have come back in April and, again, coming up on another wildfire season and just the lack of control that people feel the resiliency message around solar and batteries and taking care of my family and taking care of my home is just resonating that much more acutely. And we’re a product that costs nothing upfront and saves people money. So it’s really resonating. So we’re quite optimistic about emerging out of the stronger and even given the – a couple of quarters to wash all this friction through, we will. We do expect to grow book value this year.

Got it. But just to clarify what you were saying a second ago, twofold. Implicitly, you’re talking about no cash burn for 2020, right? Again, I know you gave the caveat about refinancing, et cetera. But no cash burn for 2020 is aspirationally where you stand right now? And then separately, with respect to NPV per watt, obviously, there’s a certain amount of lead generation going on. Based on what you are seeing today, do you have good reason to believe that it – over the course of a couple of quarters, you’re actually going to be back at relatively comparable NPV metrics [Multiple speakers] is that right?

Yep. Again, assuming, there are not further changes…

Absolutely.

…to shelter in place and like that things generally are easing a bit as we’ve seen them over the last month. Yes, that would be our expectation. And part of what we’re trying to do as well, we’re making the decision to keep investing, keep as many people working as possible over the next couple of quarters, because we believe the growth is going to come back and we want to be in an athletic position to take advantage of that. So the health of the financing markets and the cost of capital and our backlog and capital allows us to make those calls, where NPV will be lower than historical for the next quarter or two. But we should come back out of that at the end of the year.

Right. At the end of the the day, the NPV metric is supported by the new financings that you are putting in place today, right, just to be super clear about this environment…?

It’s existing. To be very clear, to be very clear, yes, with our existing contracted project finance. We’re not relying on – we’re not counting on a significant improvement or anything to drive that result.

Right. Existing market spreads that you all have…

Yes.

…on the range of sector, et cetera, et cetera.

Correct.

Okay. Excellent. Thank you all for the clarity. I appreciate it.

Yep.

Your next question is from Stephen Byrd from Morgan Stanley. Your line is now open.

Hope you and your families are all doing well.

Thank you.

Thanks, Stephen.

I wanted to just go back to your excellent commentary on the state of the financing markets. I guess, Ed, as you think about a normalized cost of financing, let’s assume that this low interest rate environment continues, which I think is safe to assume, but that some of the sort of market volatility settles down. Would you mind just giving a little more commentary about how you might think about the long-term cost of financing for Sunrun in the very low interest rate environment, we find ourselves in sort of putting the noise aside?

Great question. Yes. So, as I was – I think alluding to a little bit in the prepared remarks, we would expect it on a weighted average cost of capital basis to be below 5%. And consistently, we saw prior to COVID spreads for senior debt at or slightly below 200 basis points over, call it, the swap rate, which today is about 0.7%. And then on the subordinated capital side in the high single digits. And those capital cost, in part, reflected, I think, some investor uncertainty as to how assets might perform in a economic downturn, even though we actually have good data from the 2008 to 2011 financial crisis, not all other developers in the market do. So I think what will happen when we come out the other side of this with what we believe will continue to be excellent payment performance, is that advanced rates on the senior debt may increase spreads, particularly on the senior debt, should decrease, and then likely cost of capital on the subordinated piece should decrease as well. I’ve long said I thought that residential solar is actually a lower-risk asset class than utility scale solar, because utility scale solar systems have individual points of failure, single customers who are weak investment-grade, subject to individual regulation. And residential assets have fantastic diversity and equipment and off-take and regulatory regime. And actually, as we’re showing here, because it’s the sale of electricity, incredibly high credit quality. And so I think that is – people get back to investing and look at the data and figure out where to put their money, as they’ll find this to be a very attractive asset class, which will, I think, drive the weighted average cost of capital as I mentioned below 5%.

That’s really helpful. And then I wanted to step back and just think about the limits on growth as your target markets emerge from COVID-19 and there’s an attempt to bring the economy back and activity resumes. At a high-level, you’ve given commentary on sort of the state of the business overall. But just what do you think of is the limiting factors there in terms of resuming a very strong growth? Would it be from personnel point of view? It sounds like financing has not been a challenge. Is it sort of getting out to visit customers, which also sounds like it’s not an issue? I guess, what I’m struggling with is it feels like within relatively short order, growth can – you can achieve excellent growth, but I’m just trying to think through what might be the limiting factors here?

Yes, good question. We do agree with you. And I think, as I mentioned on the call, the consumer value proposition around control and taking care of the house and resiliency with batteries getting cheaper and more grid services opportunities to offset the cost of the batteries, the value proposition is getting stronger than where it was previously, which is a solar-only kind of savings-oriented product. So that’s a really big healthy shed in the positioning and what customer is actually contracting for? And I think you’re right. I think, the short-term constraints are really – there are just permitting offices that are closed physically. So, it’s getting better. But if you look at end of March, it was about 30% of permitting offices just weren’t taking permits, and the Bay Area stopped for a while. New York is still down. Now it’s much better and we’re chipping away at it, and people are recognizing that this is an essential service. But I think we’re still at 15-ish percent closed down. And then you just – there’s just a customer awareness factor and the industry was so accustomed to generating leads with face-to-face methods that there’s just an adjustment period. So how does the industry adjust with more traditional sort of advertising, that just will take sometime. And also it’s likely that we figure out how to have safe social distancing and a little more face-to-face activity and return to those retail stores. So we’re planning for that certainly in certain geographies as early as this month. So the – so I either – so the constraint is really the health and safety concerns. But again, I – it’s not years, it’s quarters.

That’s really helpful, and thank you very much. That’s all I had.

Thank you. The other thing I would offer, too, is hopefully, one of the other things we’re focusing on is really improving the cycle time from when a customer signs the contract to when it gets installed. And, as you guys know, that’s been a couple of months typically. If we’re able to affect a lot of these process changes that we have in motion right now and you tighten that, the recovery comes faster. And just to highlight what’s possible, San Luis Obispo moved to an instant permit, and we were able to, just last week, do a same-day install. So the customer signed up in the morning, we got the permit through and we install it in the afternoon. So, that’s not going to be our normal way of operating. But again, what’s possible when you can start to streamline the whole system.

And your next question is from Michael Weinstein from Credit Suisse. Your line is now open.

Hi, good afternoon, guys.

Good afternoon.

Hey. I was wondering if you could talk a little bit more about lease versus loan under the current conditions. Are customers preferring to see leases in a major recession? Is that – that would have been my expectation, but I’m not sure what you’re actually seeing on the ground?

It’s too early to conclusively comment on that. But I think that is something that we will – we do expect to happen as well. I think it’s intuitive. But the fact that, as things get tighter, people do not want to use their precious debt capacity if they don’t have to and could be attracted to the solar-as-a-service model, which obviously, doesn’t constrain them. So intuitively, we think it makes sense. There’s some positive early signs, but it’s too early to quantify.

And it’s Ed. I might mention. Even before COVID, we were seeing some differentiation in payment performance between solar loans and solar leases. And so I think that’s something people will be watching carefully, too, because it might affect the relative capital cost of each product and therefore, the relative attractiveness to customers as well.

Great.

And one other nuance to pile on there is, remember, we have a pretty robust safe harbor program, where we’ve warehoused equipment for about 500 megawatts at the 30% tax credit. So that is likely to extend further than expected now, of course, given the COVID interruption. So the delta also starts to get bigger, as we are able to use that 30% credit. So that also helps just kind of shift the market and shift the behavior.

All right. Lynn, you mentioned the $2,000 per customer incremental value, as you’re cutting costs and making things more efficient in the sales process. Is that – and that’s over the medium-term. What do you think the medium-term really means? Is that this year, or is it next year?

Yes. I would say, it’s not – the next – again, it’s going to take a couple of quarters to wash through this interruption just given cycle times and things and just that work still not able to operate at full capacity. But it’s within reach and four quarters, I would call it about that early first-half next year.

Gotcha. Are you hearing anything about expectations for policy support in D.C. for renewables at this point heading into an election year and under the current circumstances?

We’re advocating for the extension of the tax credit. We think it’s a great policy, and one of the biggest impacts we can have on climate change. But I think we’re not – we’re certainly not counting on it. I don’t know that we would put our chances at greater than 50% on that. Ed, I don’t know if you want to add anything.

No, I think that’s a good summary. There are a number of people who are strongly supportive of it. There’s obviously a lot of priorities at the moment. Our base case would be that it’s less likely than not to occur. But we do continue to think it would be a good policy, it makes sense given the interruption that COVID has caused in the growth of all forms of solar utility scale to residential and that it would be a good policy rationale for it, and it may or may not happen. But we’re certainly proceeding with our plans under the base case assumption that it’s not.

Right. Actually, with 500 megawatts of safe harbor, you might not want an extension of the tax credit anyway. You remain in an advantageous position, right?

Right. We generally prefer a larger pie to a larger pie, that is the right policy. So yes, we are well positioned if there’s not a – if there’s not an extension for now. yes.

Hey, one last question on grid services, you had a pretty weak results for the auction this year, I’m just wondering how has the crisis affected the ability to generate value in that next section of your business?

I would say, it’s just been moving along independently. I think that the only challenge with credit services, it’s not really the value proposition, it’s sort of helping to rework the rules in the market. So that these assets can participate and are able to participate in our fairly valued for the value stack that they bring. So we’ve just been slowly chipping away at that and educating different load serving entities. So I don’t – it’s really continued to progress. I think, obviously, there’s some people who aren’t working quite as much, so they slow a little bit. But we’re optimistic that we’ll be announcing further progress on that over the next couple of months.

Okay, great. Thank you very much for your time.

Thank you.

Your next question is from Joseph Osha from JMP Securities. Your line is now open.

Hi, there, and thanks for taking the question. I have three completely unrelated questions. The first relates to tax equity, and I heard your commentary. I’m wondering whether that – what’s happening here is that, that market really hasn’t been impacted, or that it has been and some people are just being treated a little more equally than others? That’s my first question. The second one just relates to workforce availability. I know that had been a problem. And this kind of puts and takes on the one hand activity is lower, but on the other hand, people are disrupted. So I’m just wondering what the situation looks like in terms of the availability of installation crews? And then third one, I’ll say in a minute.

Sure. I can answer the tax equity question and Lynn can talk to the workforce considerations. The tax equity market continues to be healthy. There are some investors who have more capacity, because they’re supermarkets or because they’re doing better or some of their existing projects are being deferred. There are a couple of investors who probably have less tax capacity. By and large, you really haven’t seen any significant change pre or post-COVID at least in the availability or terms of tax equity that – we as Sunrun would face in the marketplace.

Thanks.

Yes. And in terms of the workforce availability, I mean, certainly, we – as we talked about on the Q1 preview, we really are prioritizing, trying to furlough wherever possible, because we do expect the growth to return and we have started in some goes hiring those workers back. So we do believe that that’s – we will be well served by that decision. But it’s a – it’s going to be on – we’re not dropping the ball on trying to be a real – have a differentiated place to work. I think, if you just look forward and our ambitions for how many batteries we’re going to be installing and how much growth we’re going to have, it’s going to be – skilled labor is going to be a shortage in electricians and things. So we’re pleased with a lot of the programs that we put in place around career pathing and competitive pay and really building a company culture that is human-centered and values the front-line employees. So we think that’ll serve us well to be a preferred employer, but we’re not dropping the ball on it, because I do think this is going to be an ongoing thing. I don’t worry over the next couple of quarters that it’s a big challenge for us.

Okay. Thank you. And then the third and final question back to grid services. This is kind of a funny one. How do you think about how you price your storage offering in the context of future potential grid services revenue? What I mean by that is, are you saying, “Hey, look, storage has to stand on its own two feet. And any third-party monetization is just gravy?” Or are we saying, “Hey, let’s push a little harder on the pricing and assume that over time, we can recoup that as some of these deals come to fruition?”

We’ve really – a great question and an ongoing debate. We really lean towards the first, so forcing it to sort of standalone. If we know we have a contract like in ISO New England, we will lead into some discounts, because we have contracted value. But we really are not – we’re trying to keep solar at NPV neutral or positive storage – excuse me, at NPV neutral or positive, and not counting on the grid services, that is unidentified. So we couldn’t take a more aggressive opinion, more aggressive sense, that may be the right thing to do. But we haven’t done that sense and just our continued focus on sustainability and unit level economics and near-term cash generation.

Okay. So that – but it is interesting in areas where you’ve got a specific deal in the bag, like I said, New England, you will lean into those customers a little more, okay?

Yes. Our goal is really to, let’s have grid service programs accessible in as many geographies as possible, because then you can start to count on it. So we’re doing the market development work. And California is really a place where we’ve been spending a lot of time and focus. And that’s what I alluded to on the call is that, we’re making some progress there for storage to actually count for capacity and be relied upon. So, to start opening up a lot of these – ISO New England is a big one, but a lot of the earlier projects have been smaller virtual power plants. And what we want to do is really open up the opportunity for millions of customers to make their – turn their electric homes into an asset – an electric asset. So that’s the vision.

Great. Thank you so much.

And Joe, one thing I might add is that, when we talk about grid services, contract being worth about $2,000 a customer. We are making the assumption that to a certain extent, we’re leaning in, as Lynn described

Understood. Thank you.

And your next question is from Philip Shen from ROTH Capital Markets. Your line is now open.

Questions. As a follow-up on the trajectory of installations, Lynn, you talked about what we could see in Q2. What do you see for Q3 relative to Q2? Could it be higher? Or do you expect to see possibly lower because of the lag time or the – between sales and the PTO? Is that timeframe extending? So just – if you can comment on relative to Q2, where Q3 might go? That’d be great. Thanks.

Sure. I think you will see in improvements in Q3. So just as we initially saw sales drop by about 40%, that’s really steadily recovered week-by-week. And, as I said, we even had a record day in April. So I think, there’s – there will still be friction. There will still be closed building permit offices. New York is still shutdown. So it’ll extend into Q3, but it will not, but it’s coming back faster than we expected. So I would guess, as long as things don’t get worse or things change, that Q3 will be an improvement from Q2, but not back to – but not all the way back to previous levels.

Right. In terms of mix between dealer and direct installs in 2020, I know you guys don’t publicize those exact numbers. But I was wondering how that may have changed for 2020 pre-COVID versus post-COVID? Do you expect to see more direct installs now or more dealer installs, for example relative to pre-COVID times?

Yes, good question. We do – we are seeing that the larger companies like ourselves and some of the larger dealers are faring better. It’s just they have the balance sheets to keep people employed to install, they can spend on advertising and digitization of the selling process. So all in, I would suspect that our direct will take share versus the pre-COVID for all those reasons, that the market leaders, I think, will take share generally. But we also have attractive dealers in our portfolio that are – have strong financial positions that we’ll see growth. So very – the dealer market, the data is not as very interesting, it’s wide variation in terms of the performance.

Okay, thanks. And then a couple of other questions. I know you guys take a leadership role in policy. And last month, I believe the New England Ratepayers Association files a petition with FERC, that potentially could render NEM, net metering in a challenged position. I was wondering if you could comment on that and provide some context and maybe an outlook as to how this might result and maybe some probabilities that you can get that deep? And then separately and completely unrelated, I was wondering if you could talk through the ABS market and outlook. I know that market is coming back now. We’ve seen a bunch of deals priced mostly for autos. But to – when do you expect that ABS market to possibly come back for the solar industry? Thanks.

Sure, Phil. It’s Ed. I can handle both questions. So first, there’s just really no substantive merit to the petition or to the petitioner for that matter. Their name, as you mentioned, is the New England Ratepayers Association, but it’s really just the Dark Money Group. It doesn’t disclose its members and it doesn’t really have ratepayers. Second and probably most importantly, FERC has held and reaffirmed that states of jurisdiction over net metering. So most recently in 2009 and upholding an earlier 2001 decision, FERC wrote that net metering policies, as they’re drafted, do not create a sale, let alone a sale at wholesale. And as you know, FERC only regulates the transmission and wholesale sale of electricity. In addition, there’s a long line of states and regulators, including NARUC, who are intervening and we anticipate nearly all will be vigorously in support of keeping control of net metering with the states. State-level net metering policies exist in 39 states, D.C. and four territories, as you probably know. And then finally, I would note, there are 2 million net meter customers in the United States. And so for FERC to reverse its previous written guidance and harm those Americans plus thousands of major businesses, no less in the middle of the depression, would just be political suicide. And you may recall that the career regulator in Nevada who oversaw the net metering decision there in 2015 was not reappointed by a Republican governor and had over – his ruling overturned by the legislature. And finally, FERC actually, initially requested comments in 30 days. And although NARUC requested and was granted an extension, given them the short timeframe, we believe FERC doesn’t intend to rewrite decades of precedence on a matter of no urgency. So I guess, to summarize the lack of merits of the petition, the overwhelming opposition, the political calculus and FERC’s proposed time line really all just give us confidence that FERC is going to deny the petition. in terms of the ABS market, the ABS market is subject to capital flows like many other public debt, credit and equity markets. And I think if people will just generally become comfortable and you’ll see capital inflows that, that – pricing in that market will improve. It’s currently not pricing to credit quality, it’s just pricing to supply demand imbalance. And so that’s why I noted in the prepared remarks that on the senior debt side, we expect the commercial bank markets be more attractive. It’s not like commercial banks are suffering massive outflows of their deposits. Their liquidity situation is good. They’re able to do underwriting. They look at data and make fact-based decision-making. So the fundamental story is like the senior debt market is intact, it’s going to – over the near-term, I expect it will be in the commercial bank market. And over time, as inflows return to the ABS market, I would expect that market to overflow back over time.

Great. Thanks for the color, Ed.

Your next question is from Colin Rusch from Oppenheimer. Your line is now open.

Thanks so much, and thanks for the color on the number of permit offices that are open. I’d love to get a better sense of the actual throughput of those offices and the actual levels of permit approvals they are seeing right now relative to historical levels and how that’s been changing over the last month or so?

Sure, Colin. So I think that one month ago, nationwide, it was about 26% of [A Shares] were closed. And then by May 4, that’s reduced to 14%. So that gives you just the nationwide summary. The kind of pain points for us have been California and the Bay Area, which now is a – I think about a month ago, probably about 50% of installs in the Bay Area couldn’t proceed. And we’re down to 20% as of today, and even – likely even further this week, and then about 20% of installs in the Northeast can’t proceed. And that’s not – that hasn’t changed yet due to roles in Boston and New York. So, that – those are the ones that are actually shut. In terms of the ones that are open, more than 50% of our [A Shares] has moved to e-mail and mail for permitting. So it has worked and we do think that long-term, this will be a nice push for these offices to adopt the SolarAPP and automate the process, because they’re starting to get more comfortable with that. But the – it – outside of the ones that are closed, it hasn’t been a huge bottleneck.

And then in terms of inspection to approve the – turning the systems on, how different is that process at this point with inspectors coming out to look at the systems?

Yes. There are some delays certainly on that as well. I think, there has been – we’ve had some delays with PG&E, in particular, I think. But, again, there’s a lot of pressure because of wildfires. The – it’s been dry and they haven’t done the preventative maintenance that needed to get done because of all this – these challenges. So I think there’s a real risk that we’ll have more blackouts this fall. So there’s some pressure to start to expedite the stuff. So I think that’s starting to take hold, but yes, I don’t have a quantification of the friction, but it’s certainly there.

Thanks. And then one last final quick one. Just given some extra bandwidth on installation crews, potentially around the edge, are you looking at changing any installation processes or optimizing those and integrating a potential switch to new hardware at all at this point?

Yes. We’re making a lot of progress there. We – one, we have put drones out for the site visit, which can help make it contact free. We’ve changed the working rule to help preserve the safety of our people and customers taking separate cars to the site, having fewer people on site, hand washing all of the best practices around there. So we have changed the – some of the installation practices. And one of the things we talked about a bit on the call is, we are – we did launch a new proprietary racking product called Speed Track [ph] that has showing some really early promising results in terms of installation efficiency. So again, early, too early to quantify, but that is a change we’ve made that we’re looking forward to.

Thanks so much, guys.

Thank you.

Your next question is from Jeffrey Campbell from Tuohy Brothers. Your line is now open.

Thanks for taking my questions. We’ve had a long call here, and it’s been really fruitful one. When we think about soft costs, if we can quantify it this way, what percentage of their costs could potentially be reduced by the digital sales you’ve been describing? And what percentage could be reduced by permitting automation?

Yes. The big bogey is about $7,000. If you just look at the cost in Europe and Australia versus U.S., where they really treat it there as more like installing an appliance. So you don’t have to go through a lot of the permitting and interconnection hurdles that we do. So that’s a bogey. That’s possible. The U.S. is different. And so it’s unlikely that we’re going to eliminate a lot of the code requirements and things that we have and some of the local desire for control. So I don’t think we get all the way there. I think in the short-term, I do think, let me say, medium-term, again, per my earlier answer before five quarters, I think, that we can see about $1,000 come out of the acquisition cost and about $1,000 come out of the install costs due to the efforts we put in place right now. But I think it could be – it’s somewhere between that $2,000 and $7,000, as we start to get the automated permitting rollout and just to really compress the cycle time and the friction that’s created by all the back and forth and the kind of long linear process that customers have to go through.

So just to make sure that I understood that you’re saying that over a determined period of time, about $1,000 could come out on the sales and $1,000 on the installation and the permitting automation would represent outside from those two levels?

Correct.

Is that right?

Correct.

Okay, great. Just quickly, because I was listening to it and I thought was interesting. On the grid services conundrum regarding pricing, the batteries seems like a good compromise would be to hold the line on price, as you described now when you’re selling into a market where there are no grid services that offer customers a piece of the pie whenever the services emerge later on after installation. I mean, is that a feasible approach?

Absolutely.

Okay. Just to be clear, since you said that you’re doing your best to hold on to headcount, but the business is going to decline some large percentage over the next couple of quarters. Should we expect the total customer cost to increase during that period?

Yes, you should. So the comments that I made around the NPV being lower than historical levels, that will be due to just less fixed cost absorption and a higher overall cost act because of the reduced volumes. Again, I want to emphasize we can do that without burning cash because of our strong – the strong financing environment. So we think it’s the right move, given the confidence we have in things rebounding. But yes, you will see higher unit level costs over the next couple of quarters.

Okay, great That’s what I thought. And my last question is, if it’s possible, can you kind of give us just a quick sketch of sales to installation with regard to very little human contact? I know you mentioned the drones. But, for example, I was surprised, I read that you were able to install a system without any personnel in the house at all. And I was also wondering how sort of standard things like onsite visits to ascertain the system that set the house before the solar goes on, how those sort of things are being avoided? Thank you.

Yes. So I think – so one, the drones just certainly can help avoid a person having to climb up on the roof. What we’re also doing is having the customer take photos of some of the things internally that normally we would do, so the electrical panel, as well as the rafters in the attic to check on the structural quality of the roof. So that’s really how we’ve adapted it, so that our crews don’t have to come inside, because we’ve gotten the interior photos from the customer themselves. The interesting part about that, too, is the customer, I think, this is kind of helping with the customer buying as well. It’s just that escalation from their commitment that, as they’re part of the process, they’re much more likely to want to follow through with it. So it’s actually been a positive change for us, so possibly, one that we could stick with, so.

That’s very helpful. Thank you. I appreciate it.

Thank you. Okay. I think we have our last question from Sophie.

Yes. Your last question is from Sophie Karp from KeyBanc. Your line is now open.

Hi. Good afternoon. Thank you for taking my question. Good discussion and a lot of topics have been covered. I was just wondering, how this going to handle billing at this point? Most of the utilities have suspended disconnects for non-payment at this time. And could you remind us if that’s the same bill that consumers are getting? In other words, if they are not getting paid, then you’re also not getting paid, or do you have your old billing? And what stance are you taking towards potential delays, like are you going to be disconnecting people taking the system down? Or are you taking a wait-and-see approach? Sort of what’s your policy there? Thank you.

So Sophie, this is Ed. So first, I might mention, we’ve shared our payment performance in the PowerPoint presentation, which we posted. And I discussed it briefly also on the call, by mentioning that our delinquencies in all baskets, 30, 60, 90 and 120 days are actually at a six-month low. So it hasn’t really been a challenge for us at the moment. We do save people money. And eventually, you’ll have to pay your electric bill with the utility if you’re not. And so, we’re seeing good payment performance. We do bill separately, so we do not bill through electric utilities. So people receive their bills directly from us. In many instances, folks pay by ACH as well. And this is consistent with the performance that we saw in 2008 to 2011 in the financial crisis as well.

All right. Thank you.

Okay. Well, thank you.

Now I’m showing no further questions. Please go ahead now.

Great. Well, thank you again, everyone, for joining us and hope everyone stays safe out there. We’ll talk to you guys again soon. Bye-bye.

This concludes today’s conference call. Thank you for your participation and have a wonderful day. You may all disconnect.